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Regal Palms 5 Star City Resort

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Traveler (93)
Room & Suite (351)
Pool & Beach (12)
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Overview
  • Excellent66%
  • Very good27%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“mini golf”(96 reviews)
“spa bath”(51 reviews)
“milk and cookies”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Fitness center
5 Star Hotel
All hotel details
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Reviews (511)
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485 results
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328
130
24
2
1
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All reviewsmini golfspa bathmilk and cookiestennis courtsheated poolunderfloor heatingstayed in a bedroom apartmentfenton streetfree dvdsdvd libraryhuge bathroommountain bikesprivate courtyardbbq areagreat facilitiesschool holidaysheat pump
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1 - 5 of 485 reviews
Reviewed 1 week ago via mobile

The front desk was nice and helpful, the room was large and the beds were comfortable. However, the whole town of Rotorua smells of sulfur - the ventilation in the room was poor so it made it difficult to sleep due to the smell. It...More

Thank Brittni M
Response from Ross M, Manager at Regal Palms 5 Star City ResortResponded 1 week ago

I'm sorry but the smell of sulphur has nothing to do with ventilation and it is a smell which comes and goes and often on a clear day you smell nothing.but unfortunately the days you were here were overcast with low cloud and the smell...More

Reviewed 3 weeks ago

The room was spacious with all the equipment needed. The real bonus was the large spa bath. My husband was suffering with osteo arthritis and a soak with the jets did him the world of good. The owners were very helpful. Don't know whether this...More

Thank Sheila I
Response from Ross M, Manager at Regal Palms 5 Star City ResortResponded 3 weeks ago

Many thanks for your kind words - it was school holidays when you stayed and we do tend to have a lot of families stay and make good use of the pool which is good to see and we do close the pool at night...More

Reviewed 10 March 2018

Stayed one night here and the hotel was OK but nothing special. Not sure there is much for nice properties in town to compare to and it worked. Seemed like it may be a fun place for family gatherings with a BBQ near the pool...More

Thank IluvStBarts
Reviewed 4 March 2018 via mobile

Great service , very clean rooms , great beds , linen is sooooo clean everytime I stay there. And the hosts and the staff - 10/10. The breakfast is always punctual and delivered with a smile. Least but not last , the toiletries and the...More

Thank rocketsikka
Response from Ross M, General Manager at Regal Palms 5 Star City ResortResponded 6 March 2018

Many thanks for your kind remarks which I will pass on to our staff

Reviewed 24 February 2018

We decided to do a long weekend at short notice. Got the best help when we rang and got the last room. It was a studio which we thought would be disappointing but it was perfect for our three day stay. Criticism would be the...More

1  Thank Francy P
Response from Ross M, Manager at Regal Palms 5 Star City ResortResponded 7 March 2018

Thank you for your kind words, When we are full it is a big day for the cleaning staff and if you had used the Do Not Disturb sign hanging on your door knob they would not have bothered you - this is the only...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Self-Serve Laundry
Business Center with Internet Access
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Spa
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$143 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#5 Luxury Hotel in Rotorua
#5 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#19 Romantic Hotel in Rotorua
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$143 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#5 Luxury Hotel in Rotorua
#5 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#19 Romantic Hotel in Rotorua
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveler (93)
Room & Suite (351)
Pool & Beach (12)
Dining (2)
Amenities (51)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Zay G
14 September 2016|
AnswerShow all 3 answers
Response from Ross M | Property representative |
Yes the wi fi is free
0
Votes
Mystic2011
1 September 2016|
Answer
Response from Karaskar | Reviewed this property |
All rooms have a private spa pool. The two bed suite we had had a bathroom (that has the spa in it) and a seperate WC
1
Vote
1405Lala
29 January 2015|
AnswerShow all 2 answers
Response from Ross M | Property representative |
Currently we are not running any packages for families only for couples.
0
Votes
Room Tips
".Can't really say where the best room would be in the complex"
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"If we had the studio then the rest of the rooms must be great."
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"All rooms are either ground floor or one flight up. Ask for ground if you need it"
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"Large suites; on-site parking"
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