Paihia Beach Resort & Spa overlooks Paihia's most picturesque beach and is within walking distance of Paihia Wharf, the departure point to discover the wonderful Bay of Islands. Located within the Hotel is the chic poolside and ocean view restaurant offering only the finest culinary experience. Visit the hotel's award-winning spa, La Spa Naturale, offering first class spa treatments with a uniquely New Zealand flavour.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Boutique
Luxury
Languages Spoken
English
Location
130 Marsden Road, Paihia 0200 New Zealand
Paihia Beach Resort & Spa
453 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
A lovely property that has not been maintained and refreshed - for a 5 star property attracting $500 / night not including breakfast it is clearly way too pricy for what it is and the photographs on the website do not reflect the actual condition of the property. That said we loved the breakfast and feel of The Glasshouse restaurant which is part of the property. Housekeeping was poor and the room was not serviced well in spite of providing feedback. We were also disappointed that in spite of booking almost a year ahead and requesting a room with a view we got what was probably the worst room ~ avoid rooms 107 and 108! An investment to refresh and renovate the property and improve housekeeping will make it a great place to stay in.
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Date of stay: April 2023
Value
Location
Service
Room Tip:Property is very dated and in need of maintenance - you can get better value elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agree with other travellers that this is definitely more a 3.5/4* than a 5* resort. Rooms are large but quite dated - especially the bathroom. Quite surprised to see they had won an award for the best spa hotel in NZ during 2023 which could mean we need to reduce our expectations for our ongoing travel perhaps! Paper thin walls and although there are signs stating to be conscious of not allowing doors to slam, inevitably this occurs - a lot! You can also hear a lot from the outside walkway at the back of the room due to the single glazing window in the bathroom. Spa bath in the room, but didn't use it as it looked very old and we had concerns of how well the pumps would be cleaned prior to our arrival. Shower was interesting - soaking the entire bathroom when used! Dinner was lovely in the glass house, but the size of the restaurant made it quite 'snug' - to be fair it wasn't great weather during our stay so perhaps the seating expands outside when it's dry. We didn't use the pool but did make use of the complimentary laundry facilities which were very appreciated after 2 weeks of travelling. Nice walk into Paihia where there are some lovely eateries, boat trips (go with Island Getaways - local company and just a fantastic experience!) and some shops to mooch around. We probably would look at other places to stay that could be better value for money (£180pn does seem a bit steep for what we got) unless a needed refurbishment occurs in the future.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paihia beach resort, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded Dec 15, 2024
Thank you for staying, we're glad you enjoyed the restaurant and complimentary laundry facility! We appreciate your feedback on certain issues as it helps us know how we can improve in the future. We hope to get the opportunity to welcome you back in the future.
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Wonderful 3 night stay. All rooms have fantastic views of the Bay and islands, each with a view deck, and has view terrace with hot tubs and pool, view restaurant with dinner best quality in the whole area, a friendly and helpful staff, just 10 minutes walk (2 minutes by car) to the Paihai wharf, shops and ferries to historic Russell and stunning islands scenery, walks and water activities, and just 5 minute drive to the Māori Treaty grounds. (The few reviews mentioning some areas need updates are looking for a missing tile in an otherwise gorgeous ceiling … ignore them and appreciate the overall good value and many great pluses). Highly recommended, and we rarely take the time to rate hotels.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nilanjan C, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded May 1, 2024
Thank you . It was lovely to host you and looking forward to see you again Regards Nilanjan C
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We thought we were booking the best hotel in town and happily paid a rate of $350 excluding BF ,the experience we had was horrendous starting with basic facilities even an Air BNB would offer like WiFi did not work ,no staff at the reception at all time except check inn where only keys were handed with no further discussion, no parking on site was available as the property is undergoing some dispute we studied ,we were on double occupancy with room having amenities for one occupant only no milk pods in the room ,all night the mini bar made a wired noise in the morning we called reception no answer we had to go extra mile to order for two coffees to the room which when arrived smelled absolutely burnt. On check out we took down the two cups full to be able to communicate the issues faces the GM arranged at the desk and said we were late for check out addressed that the check in and out time is on the check in agreement that’s signed by us and expected us to read every detail but did not accept that the reception staff needs to share all of this during guest arrival as a part of enhancing a 1st timers experience!! Honestly the most disappointing stay I had being a part of the hospitality industry for over 10 years I feel they failed to meet the bare minimum .
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the price tag this apartment was not of acceptable quality. Cabinets worn and stained, furniture broken and doors and drawers hanging at odd angles. Parking was basically on the street as insufficient parks and those were for small cars only. The building was dirty and looking at the great view could be so much better if not adorned by black dirt and mold on the structure above the deck below. Maintenance should be a priority given the price charged, have seen better 3 star motels. Check in is at 3pm and cleaners still with cupboards open and trolleys going as guests arriving… What have they been doing since 10.00am check out? Seems like some good management is needed.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip:Parking on first come basis and only small cars. Be prepared to park down the street if larger...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PBR Manager, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded Feb 18, 2024
Thank you for your review so that we can work on these problematic areas. I will be sure to share this with the correct departments so that we can work on action. we hope to get to welcome you back another time!
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This was a great hotel to base in for exploring the Bay of Islands. The hotel is really the only nice and well located accommodation in Paihia. We had a lovely large studio with a terrace and kitchenette located on the top (4th floor) with a lift that offered spectacular views out across the beach / bay. The hotel has a lovely large pool on the first floor as well as four heated plunge pools and a large lounge area that also offers spectacular views out over the water. There is also a nice restaurant on this level offering great views where we had a very nice meal one evening. The staff were friendly and the rooms were well serviced although there is a bit of wear and tear on the woodwork but that did not detract at all from our wonderful experience at this hotel. It is worth noting the beach in front of this hotel is sandy whereas, around the corner, where the main wharf and shop area is located, the beach is pebbly. It is an easy five minute walk around to the ferry wharf to catch cruises out to explore the Bay of Islands and to access shops and other cafes etc. I would urge anyone considering this hotel to stop procrastinating and just book. You will not be disappointed.
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Date of stay: February 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can’t get a better spot in Paihia than this. It’s within walking distance to Waitangi and the main wharf, plus it’s right across the road from an excellent beach and playground. If you’re on one of the higher floors there is a view over to Waitangi.
The staff were all really friendly with us and we couldn’t fault the food or the restaurant.
Reading back in the reviews, yes the place needs a makeover but our room was clean and had everything we needed including a kitchenette and free, good wifi. You’re not paying extortionate prices to stay here and I’m sure if they had a Reno, they’d charge more. So enjoy the great value while you can.
There are some simple things that could be done to make it a little bit better. It felt like the whole place could have a water blast to bring it up to scratch. The ground around the pools could use a daily clean. Felt like the inside maintenance was there but outside was lacking.
Was also disappointed that the bar/restaurant wasn’t available all day for those poolside. Would have been great to get drinks. Plus restaurant had closed when we asked for lunch around 1:45pm. But it didn’t dampen our spirits as we just brought down our own drinks and snacks from the room.
Those were small things and the view, pools, spa, location and friendly staff far outweighed those small details. We’ll be back for sure!
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip:Bring your own wine/beer/snacks to eat and drink poolside. There is also a supermarket within...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nilanjan C, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded May 1, 2024
Thank you . It was lovely to host you and looking forward to see you again Regards Nilanjan C
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This place is amazing Opposite the beach and an easy 5 minute walk to town. We stayed for 3 days and didn’t want to leave. The manager Aysuha was extremely friendly and attentive We stayed in room 106 and had direct access to the pool and spa Unit was spotless and well equipped We will be back
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gm PBR, General Manager at Paihia Beach Resort & Spa
Responded Nov 27, 2022
Kia ora Guest, Please accept our sincere & warm gratitude for taking time and writing a lovely review. We will definitely share your lovely feedback with Ayush I am sure himself & the team will be delighted with your compliments. We hope to see you return in your future visits, & probably try our new service -Massage & Lunch combo, it would be amazing to experience in the upcoming warm summer season. We hope you have a wonderful week ahead. Regards, Kanishak General Manager *
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Sadly this hotel is in desperate need of a deep clean and water blast. I stayed 1 night with my husband for a treat for our anniversary. I booked the spa bath room and it was gross. The plug was full of so much hair and gunk that when you pulled it it just kept going and going. The spa jets were surrounded in green mould, the silicon around the bath and all corners and surroundings THICK with black gunk that scraped off onto your finger nail. No attention to detail, bed valance half tucked in, old leaves on the dirty and depressing balcony. The glass dividers between balconys were covered in cobweb and bird poo. Everywhere you look is just grimy, the outdoor furniture, walls, tiles, umbrellas etc.. When I asked to have the bath cleaned out I was met with a very unhelpful, unapologetic, monotone, expressionless women who just couldnt be bothered. Apparently there is a happy hour at 5pm (I was informed at check in) , but during happy hour no-one knew any information about it so I just got a drink from my room. It was just shocking to me really, I thought this was meant to be a good upmarket place but I would never stay here again. Its saving grace was the breakfast, that was delicious. Worst of all I emailed them 2 weeks ago with my summary of my experience and photos to see what they would say and I got no response, not good.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is pretty shabby and a few things did not work - fan in bathroom. Not at all good value for money - extra $45 for late checkout. Inclusive breakfast $30, same price at most expensive dish on menue, so at best a 'free' drink! Spa great but would not recommend this hotel if you want quality and value.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faversham, United Kingdom30 contributions7 helpful votes
My apologies I thought I had answered this. I do not think so. There is a Spa with Steam Room , Sauna and Massage area but I do not recall seeing a gym.
There are more places to choose from in the Paihia area.
PRICE RANGE
₱10,507 - ₱20,492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paihia beach hotel paihia, paihia beach resort and spa
LOCATION
New ZealandNorth IslandNorthland RegionBay of IslandsPaihia
NUMBER OF ROOMS
22
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