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Grand Mercure Auckland

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Traveler (169)
Room & Suite (72)
Dining (37)
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Overview
  • Excellent50%
  • Very good40%
  • Average6%
  • Poor3%
  • Terrible1%
Travelers talk about
“top floor”(32 reviews)
“vue restaurant”(6 reviews)
“customs street”(6 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Reviews (319)
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282 results
Traveler rating
135
113
17
12
5
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LanguageEnglish
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135
113
17
12
5
Show reviews that mention
All reviewstop floorvue restaurantcustoms streetgreat locationocean viewskybus stopharbour sideaccor membersky busenjoyed our stayjunior suitequeen streetshopping and restaurantsnice hotelsky towerwalking distancecentrally located hotel
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1 - 5 of 282 reviews
Reviewed 2 days ago

Good location in downtown Auckland. handy to Queen Street,ferries and cruise ship, also skybus shuttle to airport. Service was very good and enjoyed food both evening meal and breakfast.would definitely stay there again

Review collected in partnership with Accorhotels.com
Thank Pamela R
Reviewed 4 days ago

The Grand Mercure Auckland is smack bang in the middle of Auckland, they have a great bar and restaurant on the top floor. Plenty of food and beverage choices. The check in staff and concierge were super polite and very helpful. I come to Auckland...More

Thank JDVM
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

Dear JDVM, Thank you so much for sharing your experience with other travelers on TripAdvisor and for choosing us for the second time. I am delighted to hear that our strategic location was a highlight of your stay with us and that our dedicated team...More

Reviewed 1 week ago via mobile

Great location in the center of the city, right next door to the train station for easy access to Eden Park. Rooms quite small but has everything you need, clean and quiet (7th floor facing the city). Staff efficient and friendly. Has a nice bar/restaurant...More

1  Thank hongkongtravelman
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 1 week ago

Dear hongkongtravelman, Thank you very much for you feedback and for sharing your experience on TripAdvisor. It is fantastic to read that our strategic location was very convenient for your Auckland's stay and that you took advantage of it, we are very fortunate to be...More

Reviewed 1 week ago via mobile

Spending 2 nights - Great location, Convenience to transit, transfer and commute. Skybus Dropoff and Take at bus station in front of Hotel. Bed is perfect. A Quiet room where you can sleep well. Our room is 1006 near elevator and city view. No noise...More

Thank stubbornbkkgirl
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 1 week ago

Dear stubbornbkkgirl, Thank you for choosing us and for sharing your experience on TripAdvisor. I am delighted to hear that you enjoyed your time in Auckland and made use of our convenient location in the heart of the city, I am particularly pleased to read...More

Reviewed 1 week ago via mobile

The grand mecure is an amazing hotel the staff are super friendly they couldn't do enough for us. They made our stay in aukland a real pleasure. The rooms are lovely and clean and the bed was super comfortable. Would recommend it.More

Thank bunburygirl
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 1 week ago

Dear bunburygirl, Thank you so much for awarding us with this five star review and for choosing us! We certainly pride ourselves on our dedicated team of story tellers and I will make sure to share with them your kind words. I am so pleased...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
US$117 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$117 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (169)
Room & Suite (72)
Dining (37)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
JDVM
9 June 2018|
AnswerShow all 3 answers
Response from ingrid c | Reviewed this property |
The gym is as big as a hotel room and has two treadmills a bike and some hand weights
1
Vote
Sameera G
6 December 2017|
AnswerShow all 5 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
Vote
HuntSAH
15 November 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Room Tips
"Rooms overlooking the main street at the front have a nice view of the Sky Tower."
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"Les etages eleves sont surement plus calme"
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"I don't care so much for a room with a view as one on higher floors - the street side noise can be quite..."
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"If you do not get the Ocean View, you will not miss much... try the Superior Room as the space and the..."
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