Metro Hotel Perth City
200 Hay St, Perth, Western Australia 6004 Australia
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Avg. ₱4,858 /night, 1/20 - 1/21
₱5,853
per night
₱5,151
per night
₱4,448
per night
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About
#44 of 68 hotels in Perth
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
This well-appointed 3.5 star hotel is situated on the eastern side of the city within walking distance of the Swan River foreshore, gardens, parks, restaurants and sporting venues. The hotel is five minutes' walk from the WACA & Gloucester Park and within walking proximity to Royal Perth Hospital & Perth Mint. Free public transport (CAT) provides quick access into the Perth CBD (5 minutes). Featuring both Standard and Premium rooms, the hotel caters for leisure, group and business travel. Offers 7 different room types with different room facilities and bedding configurations to suit your needs. Bluerock Kitchen & Bar offers an outstanding daily continental breakfast buffet, as well as a la carte breakfast options. Hotel Facilities include: 24 hour reception. Daily room servicing. Restaurant facilities. Non Smoking - all rooms and floors. Coin operated laundry facilities. Tourist Information, Onsite parking (subject to availability), Safe Deposit Boxes, Complimentary luggage storage, Free Wi-fi in all hotel areas, Lobby lounge & television. Limited undercover security parking onsite* – FREE when booking your accommodation direct with Metro Hotels or $20 per night for all other guests. *Subject to availability on arrival. There is plenty of surrounding street bay parking available.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Walk-in shower
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Location
200 Hay St, Perth, Western Australia 6004 Australia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Perth Airport
9.2 km•
See all flights
Rental Cars
77 Restaurants
within 0.5 kilometers
Reviews
3.5
638 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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While the Metro Hotel Perth City is commended for its central location, offering guests convenient access to city attractions and events, reviewers frequently find the rooms to be in need of maintenance, noting noise and dated decor. The hotel's atmosphere is often described as unwelcoming, with some guests likening it to a chaotic emergency room. Opinions on value are divided; some consider it a budget-friendly option, while others are put off by the quality and unexpected costs.
The staff's friendliness is a highlight for many, despite occasional reports of neglect. Amenities and cleanliness receive mixed reviews, with free parking being a notable plus.
Location
Convenient
Atmosphere
Uninviting
Rooms
Unkempt
Value
Budget-friendly
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
We stayed at this hotel twice last December, and again at two occasions this year. This is a good, no frills budget place, but good and central location. It's especially good if you rent a car from the excellent Bayswater which is located very nearby. The hotel is also convieniently located near Swan River.
It's quite clean, spacioius and staff are friendly. Wifi can be a hit or miss depending on where in the hotel you get a room. One time it was terrible, second time excellent.
It's quite clean, spacioius and staff are friendly. Wifi can be a hit or miss depending on where in the hotel you get a room. One time it was terrible, second time excellent.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was my hotel for one night when I was staying in Perth. The combination of cheap prices and location to the centre of Perth made it ideal for going into Perth for dinner and lunch. The rooms are very clean and tidy. As well, the rooms are also very spacious, which made for a very pleasant stay. The staff are very helpful and willing to help with any problems. Overall, I would highly recommend the Comfort Hotel Perth City. !
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Stayed for 1 week in Oct 2024 on the 5th floor. I booked directly on the hotel's website as it has the best rates. The room is spacious (I was able to open up my luggage and lay it on the floor without it blocking the walkway), is clean, has no smell. All the staffs are friendly and helpful. The location is very good, being near to bus-stops (free CAT buses to explore Perth), various restaurants (Western and Eastern food), supermarkets (fresh local fruits and vegetables), various gardens (ponds, fowl). I like that there are shelves next to the clothing cupboard, it allows me to layout my items (on the shelves, instead of on the floor) for easy access.
There are laundry and dryer machines on the 5th floor (pay per use), very useful.
The bath has shampoo, conditioner, body-wash dispenser. The basin has soap, shaving cream dispenser, so you need not bring any person hygiene supplies. Overall I feel it is value for money.
Some very minor issues (just my own bias preference)
- some pillows are a-bit flat
- no hotel slippers
- coffee mug has no saucers
- plastic kettle (microplastics issue. metal or glass kettle is preferred)
- good to have a shared microwave in some central area/ floor.
My main issue
- the electric heater seems to only output very hot or very cold water. Much water is wasted while attempting to adjust it to warm water, without any success. Only towards the end of the week did I saw the supermarket selling buckets. I bought one (AUD 2.10), I think it's a 9 liter bucket and finally have warm water shower (and it saves water also).
There are laundry and dryer machines on the 5th floor (pay per use), very useful.
The bath has shampoo, conditioner, body-wash dispenser. The basin has soap, shaving cream dispenser, so you need not bring any person hygiene supplies. Overall I feel it is value for money.
Some very minor issues (just my own bias preference)
- some pillows are a-bit flat
- no hotel slippers
- coffee mug has no saucers
- plastic kettle (microplastics issue. metal or glass kettle is preferred)
- good to have a shared microwave in some central area/ floor.
My main issue
- the electric heater seems to only output very hot or very cold water. Much water is wasted while attempting to adjust it to warm water, without any success. Only towards the end of the week did I saw the supermarket selling buckets. I bought one (AUD 2.10), I think it's a 9 liter bucket and finally have warm water shower (and it saves water also).
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Date of stay: October 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â If your main mode of transport are the free CAT buses, there could be days where some stops are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth City
Responded Oct 27, 2024
Thank you for taking the time to provide such a detailed review of your recent stay! We're thrilled to hear that you found your room clean, spacious, and well-located for exploring Perth. It's great to know our staff's friendliness and helpfulness made your experience more enjoyable. We appreciate your feedback regarding the minor issues, such as the pillows, absence of slippers, and the kettle type. Your suggestions about providing a shared microwave and improving the water heater's functionality are very helpful, and we will definitely look into these areas for improvement. Thank you once again for your thoughtful comments, and we hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived in Perth at 2.30am and got a taxi straight from the airport. As it was in the middle of the night we had to press a buzzer and wait for someone to speak to us through the speaker, however they were either asleep or could not be bothered, so pressed the buzzer for a long time, finally someone came over the speaker which was distorted and they were telling me off for leaving my finger on the buzzer, they let us in and again he started telling us off about the buzzer, we totally ignored him stating our name and how many nights we were stating, i think he finally got the idea gave us a key and vouchers to get our breakfast.
We just went to bed and viewed the room in the morning.
Definitely needs redecorating, bed seem to go go slightly downhill head as we felt our feet were higher than our heads, pillows were flat, we had a sheet then a duvet which was had seen better days and needs a new one and then a top sheet.
Bathroom was basic, did have a shower although it made some strange nosies and the temperature was up and down, no plug in the hand basin, there were toiletries which we never used.
Breakfast was very basic, just some cold meats, cold hard boiled egg, salad and toast. If you wanted cook you had to pay along with Croissants, pain au raisin etc.
Reception staff during the day were pleasant and very helpful, always had a smile.
Getting around it was in a good position to get around the city, it was close to the Freebus service called the cat service which you can hop on and off at any time.
Would we stay again - No - there's plenty of hotels in Perth .
We just went to bed and viewed the room in the morning.
Definitely needs redecorating, bed seem to go go slightly downhill head as we felt our feet were higher than our heads, pillows were flat, we had a sheet then a duvet which was had seen better days and needs a new one and then a top sheet.
Bathroom was basic, did have a shower although it made some strange nosies and the temperature was up and down, no plug in the hand basin, there were toiletries which we never used.
Breakfast was very basic, just some cold meats, cold hard boiled egg, salad and toast. If you wanted cook you had to pay along with Croissants, pain au raisin etc.
Reception staff during the day were pleasant and very helpful, always had a smile.
Getting around it was in a good position to get around the city, it was close to the Freebus service called the cat service which you can hop on and off at any time.
Would we stay again - No - there's plenty of hotels in Perth .
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
this is lengthy but please read before staying!!! WARNING!!
the foyer doors have to be opened by a staff member inside and the windows are mirrored- on arrival you're wondering if you are in the right place. press a button to talk to someone inside and they will let you in....
I go in and just get asked the name of the booking and then handed the eftpos machine to pay with a quick verbal wifi password in passing, i asked where i can park my car and was told "yes we have parking" this went back and forth 3 times for me to get a simple answer of where i can park.
then i was told i had to pay a further $50 security bond for the room that was never mentioned in the booking and given the eftpos machine again?
trial and error we figured out how to navigate the closed off street to park, circling the block 3 times and then travelling through the fire escape stairwell maze across another car park and back to the foyer.
the next day we went out and on return none of our access keys were working, we had room 303, i took them to the counter was told sorry and given back keys that had 306 on them and these worked to let us in our room.
we were woken up at 4am by the fire alarm Sunday morning.
NO ONE! knew what was going on or directed in any way to safety, guests were standing in room door ways asking each other what is happening because the fire alarm does not sound like a fire alarm? once we smelt smoke we understood and headed down the fire stairs from the 3rd floor. out the front the fire department was there and the staff were just standing over to the side by themselves with no idea what to do, i over heard the fireman say a faulty isolator (but just read a previous review this happened a month back too!)
no one was told to go back in and we were all standing out side, barely in clothes, in 4'C. once the fire truck left people started assuming we could go back inside.
we decided that's enough and time to check out, we went back up to our room to grab our things, i lifted up the bed to make sure nothing was dropped and lost under there before leaving and that's when we saw a used dirty baby nappy, food scraps and waste.
i advised the 2 staff members at the counter on checking out and they just smiled and said thank you, i reiterated did you just hear what i said? and they replied it's ok you can go now..
the atmosphere of this hotel is likened to out the front of hospital emergencies 2am on a Saturday morning if you've ever had the experience, this is not somewhere i will ever recommend or ever come back to- someone else previously wrote spend the extra $50 and stay at the ibis and i can completely understand why! i just wish i read the reviews first this is no where near a 2 star hotel
i will be passing on to health and safety authorities, the emergency procedure is not practiced or non existent and the cleaning does not happen and from the review responses is just blamed on the staff rather than the management of the business.
the only positive i can give is the location, being in the city it was close to the events we were going to coming from regional WA.
the foyer doors have to be opened by a staff member inside and the windows are mirrored- on arrival you're wondering if you are in the right place. press a button to talk to someone inside and they will let you in....
I go in and just get asked the name of the booking and then handed the eftpos machine to pay with a quick verbal wifi password in passing, i asked where i can park my car and was told "yes we have parking" this went back and forth 3 times for me to get a simple answer of where i can park.
then i was told i had to pay a further $50 security bond for the room that was never mentioned in the booking and given the eftpos machine again?
trial and error we figured out how to navigate the closed off street to park, circling the block 3 times and then travelling through the fire escape stairwell maze across another car park and back to the foyer.
the next day we went out and on return none of our access keys were working, we had room 303, i took them to the counter was told sorry and given back keys that had 306 on them and these worked to let us in our room.
we were woken up at 4am by the fire alarm Sunday morning.
NO ONE! knew what was going on or directed in any way to safety, guests were standing in room door ways asking each other what is happening because the fire alarm does not sound like a fire alarm? once we smelt smoke we understood and headed down the fire stairs from the 3rd floor. out the front the fire department was there and the staff were just standing over to the side by themselves with no idea what to do, i over heard the fireman say a faulty isolator (but just read a previous review this happened a month back too!)
no one was told to go back in and we were all standing out side, barely in clothes, in 4'C. once the fire truck left people started assuming we could go back inside.
we decided that's enough and time to check out, we went back up to our room to grab our things, i lifted up the bed to make sure nothing was dropped and lost under there before leaving and that's when we saw a used dirty baby nappy, food scraps and waste.
i advised the 2 staff members at the counter on checking out and they just smiled and said thank you, i reiterated did you just hear what i said? and they replied it's ok you can go now..
the atmosphere of this hotel is likened to out the front of hospital emergencies 2am on a Saturday morning if you've ever had the experience, this is not somewhere i will ever recommend or ever come back to- someone else previously wrote spend the extra $50 and stay at the ibis and i can completely understand why! i just wish i read the reviews first this is no where near a 2 star hotel
i will be passing on to health and safety authorities, the emergency procedure is not practiced or non existent and the cleaning does not happen and from the review responses is just blamed on the staff rather than the management of the business.
the only positive i can give is the location, being in the city it was close to the events we were going to coming from regional WA.
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Date of stay: June 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â spend that bit extra for a better experience and a relaxing stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth City
Responded Jul 7, 2024
Thank you for taking the time to provide detailed feedback about your recent experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas where we need to improve. We deeply regret the confusion and inconvenience you faced upon arrival, including the difficulty with accessing the hotel and the unexpected security bond. This falls short of the high standards we aim to uphold, and we apologize for the lack of clear communication and the inconvenience caused. Regarding the fire alarm incident, we understand the seriousness of the situation and apologize for any distress or confusion caused. Safety is our top priority, and we will review our emergency procedures to ensure they are clear and well-communicated to all guests and staff members. We are also concerned to hear about the cleanliness issues you encountered in your room upon departure. This is not acceptable, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. Your comments have been taken seriously, and we appreciate you bringing these matters to our attention. We are committed to improving our services and facilities based on your feedback. If there is anything more you would like to discuss or if there's anything we can do to rectify this situation, please do not hesitate to contact us directly. We would appreciate the opportunity to regain your trust and hopefully welcome you back under more favorable circumstances in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I picked this hotel because parking costs a lot in Perth. There are about 20 parking spots that's first come first served. Only 2 or 4 might fit a longer car. I had no issues finding a spot although I go in and out at odd times. There free overnight street parking too that ends at 8am infront of the hotel. There might be more free parking further away, I didn't look.
I had no problems with the wifi. I think it dropped once for a few minutes along with mobile signal so it seems like a bigger outtage that's not about the hotel.
The room itself is very basic. It's not new or pretty but it served its purpose. The chairs were worn and needed replacing. I had to put a towel over it to sit on. I think the carpet was clean but it didn't look clean so I think it was just old and tired looking. The size of the room was quite large. I think it could have fit two queen beds.
I had a basic economy room that came with a kettle and fridge but no microwave. Both appliances worked.
My room was made whenever I didn't have the do not disturb sign on. No complaints.
I had no problems with the wifi. I think it dropped once for a few minutes along with mobile signal so it seems like a bigger outtage that's not about the hotel.
The room itself is very basic. It's not new or pretty but it served its purpose. The chairs were worn and needed replacing. I had to put a towel over it to sit on. I think the carpet was clean but it didn't look clean so I think it was just old and tired looking. The size of the room was quite large. I think it could have fit two queen beds.
I had a basic economy room that came with a kettle and fridge but no microwave. Both appliances worked.
My room was made whenever I didn't have the do not disturb sign on. No complaints.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location, lovely staff and so close to everything. Walking distance to shopping, Swan River and other attractions. The airport is only 15 minutes away and I would recommend this place to stay as it is great value for money. Also the air-conditioning is really good after a hot day outside..
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth City, Guest Services / Front Office at Metro Hotel Perth City
Responded Mar 18, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient. It's great to know that you found our staff lovely and appreciated the proximity to shopping, the Swan River, and other attractions. We're also glad that you found our air-conditioning system effective, especially after a hot day outside. We appreciate your recommendation and hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really good location - close to everything.
Room was standard - had everything you needed. Quite spacious for what you pay.
Cleaners came everyday which was a blessing when you have a toddler.
Only thing I really disliked was the parking - barely any and that stressed me out. I would happily pay addition for a parking spot to be saved for me.
Room was standard - had everything you needed. Quite spacious for what you pay.
Cleaners came everyday which was a blessing when you have a toddler.
Only thing I really disliked was the parking - barely any and that stressed me out. I would happily pay addition for a parking spot to be saved for me.
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Review collected in partnership with this hotel
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth City
Responded Aug 7, 2024
Thank you for taking the time to share your experience! We’re delighted to hear that our location, room size, and daily cleaning service met your needs, especially with a toddler in tow. We understand how important convenient parking is, and we apologize for any stress caused by the limited space. Your feedback about reserving parking is very helpful, and we’re exploring options to improve this aspect of our service. We would be thrilled to welcome you back and provide an even better experience in the future. Thank you once again for your valuable insights and for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at the front desk were very friendly and helpful. They were able to answer any question we had and worked with us to make check in very smooth and simple. The room was clean and had the basics we needed which was talking places and reverse cycle air conditioning - bit chilli at night
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Review collected in partnership with this hotel
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth City
Responded Jun 24, 2024
Thank you for your glowing review! We're delighted that you appreciated our hotel's prime location and affordable rates. It's wonderful to hear that our front desk team provided exceptional service, ensuring a smooth and hassle-free check-in experience. We take great pride in maintaining cleanliness and providing essential amenities like blackout curtains and reverse cycle air conditioning to enhance your comfort. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checking in process was smooth, parking space provided, staffs are friendly and responsive, the cleanliness of the room could be better (under the bed was not vacuumed) . Location wise is great, walking distance to convenience store and restaurants. Overall, we had a good, uninterrupted rest during the stay.
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Review collected in partnership with this hotel
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth City
Responded Jul 15, 2024
Thank you for your feedback. We're glad to hear that you appreciated our smooth check-in process, friendly staff, and convenient parking. We apologize for any cleanliness oversights you experienced, and we'll address the issue to ensure improvements are made. It's great to know you enjoyed the location and had a good rest during your stay. Your comments are valuable to us as we strive to provide a comfortable experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parking was easy - drive down the right side of the hotel through the gates - find any park available. I think there is only a limited number though.
Yes, they have 24 hour reception
As we didn't have a car, we are unable to help. Being in the CBD would limit parking though
It’s very easy to get the bus, the airport stop is just around the corner
The hotel is old and very basic but it was clean
"If your main mode of transport are the free CAT buses, there could be days where some stops are closed (e.g. road works, marathon, etc)"Read full review
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PRICE RANGE
₱4,448 - ₱5,970 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel perth, comfort inn perth
LOCATION
AustraliaWestern AustraliaGreater PerthPerthEast Perth
NUMBER OF ROOMS
94
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Metro Hotel Perth City
Which popular attractions are close to Metro Hotel Perth City?
Nearby attractions include The Perth Mint (0.4 km), Queens Gardens (0.4 km), and WACA Ground (0.5 km).
What are some of the property amenities at Metro Hotel Perth City?
Some of the more popular amenities offered include free wifi, dry cleaning, and self serve laundry.
Which room amenities are available at Metro Hotel Perth City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Metro Hotel Perth City?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to Metro Hotel Perth City?
Conveniently located restaurants include Wok & Ladle: Thai Eatery, UMA Restaurant, and Maruzzella Restaurant Pizzeria.
Are any cleaning services offered at Metro Hotel Perth City?
Yes, dry cleaning and self serve laundry are offered to guests.
Are there any historical sites close to Metro Hotel Perth City?
Many travellers enjoy visiting The Bell Tower (1.4 km), The Perth Mint (0.4 km), and Old Central Fire Station Heritage Centre (0.9 km).
Is Metro Hotel Perth City accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.