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Carlton Clocktower Apartments

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Traveler (31)
Dining (7)
Room & Suite (6)
Overview
  • Excellent14%
  • Very good21%
  • Average18%
  • Poor14%
  • Terrible33%
Apr 2, 2018
“Nothing to complain about”
Oct 16, 2017
“Needs work”
AMENITIES
Wifi
Air Conditioning
Non-Smoking Rooms
Kitchenette
Dry Cleaning
Self-Serve Laundry
Babysitting
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)
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LanguageEnglish
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1 - 5 of 89 reviews
Reviewed 4 weeks ago

Appalling customer service. No words to describe the arrogance of management. Location great, but the hotel a few doors up the road is a much better option. Unfortunately, I was forced to book a room at the clock tower apartments as there was no availability...More

Thank Jan M
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 4 weeks ago

Dear Jan, As I am the person you dealt with might I remind you that our customer service was extended to you when we first changed your booking dates, our service was extended to you beyond our non cancellation policy which you acknowledged when shouting...More

Reviewed 3 April 2018

I know I've only given it an average rating but I didn't see anything amazing about the apartment but then I also didn't see anything to complain about either. Everything worked, it was spacious, all good. But don't underestimate the location. I've never seen so...More

Thank Dam1en
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 5 April 2018

Thank you for your review and we are glad that you enjoyed your stay with us here at the Clocktower, and we look forward to seeing you again on your next visit to Carlton

Reviewed 5 January 2018 via mobile

I’m not sure what some people have been complaining about regarding this place. It’s clean, comfortable, has everything you need and is an awesome location. The staff were very friendly and helpful on check-in, helping us by locating a park our taller vehicle would fit...More

Thank RachelK1980
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 5 April 2018

Thank you Rachel for your review, and you are quite correct in pointing out that the pricing of our FULL apartments with Full Cooking facilities, own laundry, and lounge/dining areas are very affordable versus a Hotel Room. We are glad that you enjoyed your stay...More

Reviewed 6 December 2017 via mobile

My towel fell apart in my hand, the room was very old, carpet worn, had a musty smell and the mattress is old and hard. I spoke to the owner Christopher on checkout who tried to tell me that it was the laundry’s fault that...More

2  Thank GSE73
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 8 December 2017

Dear Greg, Thank you for your review. All of our linen is supplied and laundered by a commercial laundry and is not owned by the Hotel, but i apologise to you again for your experience with the Towel. All of our STANDARD apartments are a...More

Reviewed 30 November 2017

Arrived at 1030pm to find the accommodation is spread through a set of complex offices, privately rented offices, residences and some overnight rooms. After wandering around for 40 minutes trying to locate the reception (not well signposted at all), found they had closed early. Sign...More

2  Thank ashackleton4
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 5 April 2018

Thank you for your review, and it is unfortunate that you were unable to follow either the map or the written instructions on how to locate your apartment - perhaps other Hotels with higher star ratings and staff than ourselves would be available at midnight...More

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About
Amenities
Hotel Amenities
Self-Serve Laundry
Dry Cleaning
Laundry Service
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Details
Price range
US$94 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Melbourne
#116 Luxury Hotel in Melbourne
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$94 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Melbourne
#116 Luxury Hotel in Melbourne
Room types
Kitchenette, Non-Smoking Rooms
Photos
Traveler (31)
Dining (7)
Room & Suite (6)
Family and Play Areas (1)
Nearby
Lygon Street
If you want real parmesan, cut from the block, grated
over your pasta with a twist of style, this is the
place. Until recently, this neighbourhood was home to
the notorious ‘Carlton Crew,’ a pseudo mafia who
started their day with a local espresso. They are
gone, but the espresso still runs strong in this
Little Italy which has something for everyone.
Starched white tablecloths, candles, pizza the way
...More
Questions & Answers
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Room Tips
"Careful when booking from hotel sites. Check directly on their homepage first."
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"Stay elsewhere if you want a good room"
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"There is a small amount of free WiFi then you have to pay."
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"DO NOT STAY Under any circumstance"
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