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Sofitel Melbourne on Collins

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Traveler (1487)
Room & Suite (756)
Dining (155)
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Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“atrium bar”(158 reviews)
“prestige suite”(51 reviews)
“luxury room”(54 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,581)
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5,406 results
Traveler rating
3,555
1,276
375
125
75
Traveler type
Time of year
LanguageEnglish
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3,555
1,276
375
125
75
Show reviews that mention
All reviewsatrium barprestige suiteluxury roomthe club loungecorner roompillow menuaccor membertop endstar hotelshower over the bathbottle of champagnevalet parkinghigh tearod laver arenaan upgradeflinders lanetram stop
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1 - 5 of 5,406 reviews
Reviewed yesterday

I love staying at the Sofitel; it's one of my favourite Melbourne hotels. From the moment I walk into the reception lobby, it feels special and exciting. The rooms all have fabulous views of the city, the beds are comfortable like a dream, and the...More

Review collected in partnership with Accorhotels.com
Thank Caro F
Response from C_Scott_GM_, General Manager at Sofitel Melbourne on CollinsResponded yesterday

I am so pleased to know that you like our hotel so much that you come back when you are in Melbourne. Thank you very much for your excellent feedback, the staff will be delighted to know that you really appreciate the service we provide....More

Reviewed 2 days ago

Had the worst service at the hotel. They not only lost one of my ring during cleaning but they didn’t sincerely care about it, making me do the claim over and over. They promised to get back and never didMore

Review collected in partnership with Sofitel.com
Thank Claudia G
Response from C_Scott_GM_, General Manager at Sofitel Melbourne on CollinsResponded yesterday

Thank you for your review on Trip Advisor and thank you for taking the time to share your thoughts with us. We are very sorry to hear about your ring being lost. I have followed up on your comments with all departments involved and I...More

Reviewed 3 days ago via mobile

It’s nice but a bit outdated. Location of the hotel is good, but for that amount of money you can find a better hotel. Breakfast was good with amazing views of the city. The entrance to the hotel is a bit funny.More

Thank saca27
Response from C_Scott_GM_, General Manager at Sofitel Melbourne on CollinsResponded yesterday

Thank you for your review on Trip Advisor and thank you very much for your feedback. I am sorry to hear that you have found the hotel to be a bit outdated. I am pleased however that you enjoyed the location of the hotel and...More

Reviewed 4 days ago

More

Review collected in partnership with Accorhotels.com
Response from C_Scott_GM_, General Manager at Sofitel Melbourne on CollinsResponded 3 days ago

More

Reviewed 1 week ago via mobile

Perfect service as soon as I arrived. The young man who brought the luggage gave a great lesson in how to use the parts of room, the tablet, the pillow menu. Room services was excellent. Room was very clean, dusted, well set out. Lovely bathroom...More

Thank Saltdog S
Response from C_Scott_GM_, General Manager at Sofitel Melbourne on CollinsResponded 1 week ago

Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Concierge
Banquet Room
Babysitting
Laundry Service
Conference Facilities
Airport Transportation
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
US$183 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#14 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$183 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#14 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (1487)
Room & Suite (756)
Dining (155)
Pool & Beach (3)
Amenities (31)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
lon473
21 May 2018|
AnswerShow all 4 answers
Response from Traveller57Melbourne | Reviewed this property |
Yes there is a parking on site, I think currently is $50 for Valet Parking. I don't think you need to book online. I usually book it when I arrive hotel. There are free street parking during weekends.
1
Vote
Kelly V
25 April 2018|
AnswerShow all 3 answers
Response from Lindsay E | Reviewed this property |
Normal checkin time is 1400, but if an early time is requested, the staff are very understanding and when possible will do their best to oblige.
1
Vote
Sue L
18 April 2018|
AnswerShow all 4 answers
Response from Marcel C | Reviewed this property |
High Tea is held daily. Make sure you book if you want a guaranteed table. Cheers,
0
Votes
Room Tips
"Bay view was lovely"
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"All rooms would have great views"
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"Guestrooms at the Sofitel start on the 36th floor, so you’re guaranteed views that will make you giddy"
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"Every room is great"
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