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Mercure Welcome Melbourne

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Traveler (454)
Room & Suite (256)
Dining (25)
Overview
  • Excellent14%
  • Very good43%
  • Average29%
  • Poor9%
  • Terrible5%
Travelers talk about
“great location”(553 reviews)
“the cocoon”(37 reviews)
“david jones”(85 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,491)
Filter reviews
4,265 results
Traveler rating
633
1,760
1,267
397
208
Traveler type
Time of year
LanguageEnglish
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633
1,760
1,267
397
208
Show reviews that mention
All reviewsgreat locationthe cocoondavid jonesrooms are smallbourke streetcentral locationthe heart of the citybuffet breakfastvalet parkingpublic transportfederation squaretram stopmyeremporiumconciergeconvenienceeateries
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1 - 5 of 4,265 reviews
Reviewed 3 days ago via mobile

Not what i expected yes location is ideal but the noise factor is a major problem. From elevator noise to people talking in the room next door and in the hallway also water running or flushing toilets not sure, but probably the biggest was someone...More

Thank Chris S
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear Chris S, Thank you for staying with us recently and sincere apologies for the inconveniences experienced. In regards to the noises caused by the buskers, unfortunately they all have permit to play by the council until 11PM on Friday & Saturday, as well as...More

Reviewed 4 days ago

Stayed just one night after catching up with friends out of the city. Great location! Tram stop right outside and just about every tourist attraction within walking distance. Room was nice, we were on the 11th floor. No view as in the middle of city...More

Thank Holly M
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear Holly M, Thank you for staying with us recently and for sharing your detailed feedback. Feedback such as yours allows us to identify areas of improvement and to let us know what we do well. I thank you again for providing a review and...More

Reviewed 5 days ago

Room was not serviced until our second complaint, the noisy lift, and we could hear other guests conversations, bed was a double and not twin, bedding was low quality as also towels. Reception would not let us checkin because my husband had booked the room.More

Thank kev395
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear kev395, Thank you for sharing your recent experience with us. We were aware of your concerns during your stay with us. In regards to the check-in, the booking was made under your husband name. We didn't have your name on the reservation, which we...More

Reviewed 5 days ago

Wow, what a great hotel and exceptional value right in the centre of Melbourne! The location is amazing, so central, with shops, laneways and restaurants in easy walking distance. The staff are all very friendly and extremely helpful, nothing is too much trouble. I stayed...More

Thank Julia2011_1
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear Julia2011_1, Thank you for staying with us and taking the time to write a positive review about your stay with us. We couldn't be happier & more appreciative with your feedback. We look forward to welcoming you back on your next visit to Melbourne....More

Reviewed 5 days ago

We needed a inner city location that was walking distance or public transport friendly. The Mercure Welcome was perfect. We got Public transport to and from the MCG, we had a very short walk to the theatre and then restaurants and of course a very...More

Review collected in partnership with Accorhotels.com
Thank Gavin M
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 5 days ago

Dear Gavin M, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

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About
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Wheelchair Access
Room Service
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$77 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$77 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (454)
Room & Suite (256)
Dining (25)
Pool & Beach (2)
Business Center & Event Rooms (5)
Family and Play Areas (3)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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30 March 2018|
AnswerShow all 3 answers
Response from Love_Life_Sydney | Reviewed this property |
The last time I stayed there, they put hold a certain amount of money (I can't remember how much) for in house expenditure eg mini bar, meals. For example, if you have a credit limit of $1,000 on your card, and the hotel... More
0
Votes
shopoholic75
24 September 2017|
AnswerShow all 5 answers
Response from Ruth B | Reviewed this property |
Sorry for the delay. I guess it’s too late for you now. I got free wifi there.
1
Vote
Gilbert C
4 July 2017|
AnswerShow all 3 answers
Response from R0bynMc | Reviewed this property |
$65 per 24 hours for valet parking or $15 per 24 hours in a car park a block and a half away in Russell st
0
Votes
Room Tips
"Avoid all of them"
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"choose another property"
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"If driving, parking is at 222 Russel Street so be prepared to park and walk for check in (approx. 6 mins)"
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"City view on the 11th floor side of the hotel is great at night time."
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