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Pan Pacific Melbourne

3,896 reviews
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Traveler (1208)
Room & Suite (647)
Dining (76)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“south wharf”(261 reviews)
“relaxation suite”(86 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Pan Pacific Melbourne
Special Offer: 20% off Summer Escape
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,896)Write a Review
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3,755 results
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2,259
1,087
266
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2,259
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1 - 5 of 3,755 reviews
Reviewed 2 days ago via mobile

Can’t understand why a hotel like the Pan Pacific puts in so much effort to create a great experience only to ruin it at checkout when they surcharged my choice of payment more than other forms of payment. All other hotels in Melbourne get this...More

Thank Dean M
Hotel's Favorite
Reviewed 1 week ago via mobile

Stayed for one night on a Discovery Package which included parking and breakfast. The value was excellent, we were upgraded to a room with a fantastic view up the Yarra River and the city. The room could not be faulted, appearance, cleanliness and ambience. The...More

Thank armyd7847
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 2 days ago

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly...More

Reviewed 2 days ago

中文版需要50个字符我就把下面我本来英文版总结一下吧。提早一个月订好Pan Pacific,因为小孩一岁不能吃盐需要自己做辅食,在官网看到有厨房还有一个冒着烟的锅子的图片就假设这里可以做饭。结果来这前两周秘书再次确认发现他们只有一个微波炉并且不能做饭,我们就开始紧张然后开始跟酒店沟通退款,毕竟我们订房早便宜,感觉农历新年他们都爆满了很容易更高价租出去,我们马上紧张地找到另一家当时更贵但却是能做饭的服务式公寓。结果他们很不愿意退款就给我们两个hotplate并要求我们只能煮辅食我们也接受了。我脾气够好的在磋商过程中服务态度差得我生气地冒汗,对方全程一副你就是给不起前想退款罢了的臭嘴脸,我们两夫妻不能说大富大贵常春藤毕业收入还是有的,生气到最后叫她自己跟我的律师沟通吧完全虚假广告。到埠后hot plate是开着的无敌热我也没怀疑要烫到我们什么的,第二天我们两个家庭教师带着最小的一岁的孩子在酒店等待说好了6:30该抵达的套餐晚餐却6:50才打电话来说忘记了下单,如果还要套餐included的晚餐就要等一小时,如果额外给钱order room service 30分钟就到,她们无奈order了room service不过司马昭之心路人皆知。缺钱就收贵一点,让顾客这么难受何必呢?We were really looking forward to our family trip with our 3 girls in Melbourne, so we booked the most expensive service apartment with cooking facilities because our toddler is still on a salt free diet. We booked through...More

Thank Tim Z
Reviewed 3 days ago

Extremely disappointing the hotel puts in a lot of effort to create the experience then completely stuffs it at check out with surcharging more for Amex card members !! All other hotels in Melbourne realise this.More

Review collected in partnership with Pan Pacific Hotels Group
Thank deanrfelton
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 2 days ago

Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However,...More

Reviewed 5 days ago

Excellent location and views of the City and River. Very pleasant and helpful staff. Great breakfast. Very tidy hotel and room. Comfortable bed. Will definitely stay at Pan Pacific again, it is on top of our list.More

Review collected in partnership with Pan Pacific Hotels Group
Thank jincher2018
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 4 days ago

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$170 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$170 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1208)
Room & Suite (647)
Dining (76)
Pool & Beach (5)
Amenities (21)
Business Center & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
Ryan S
December 27, 2017|
AnswerShow all 6 answers
Response from deanlimsg | Reviewed this property |
No pool. I remember the menu wasn't fantastic. Or just typical hotel food. I used ubereats twice- much more variety and there's variety of food after midnight. Competitive pricing vs hotel food too.
0
Votes
Pippin L
November 21, 2017|
AnswerShow all 7 answers
Response from Mark T | Reviewed this property |
I am not sure, I did not park there? If it is anything like a lot of other hotels in the area, then it is expensive.
0
Votes
timcool_2000
November 20, 2017|
AnswerShow all 6 answers
Response from Mark A | Reviewed this property |
To my understanding it is a one time charge per day if you’re staying in the hotel. No matter how many times you come and go, if you are a guest there is one charge daily.
1
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12345611
Room Tips
"No kitchen so don't book if you want to cook in the apartments."
Read review
"Our room was on level 12 with excellent views of the City and River."
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"Get skyline room - well worth it."
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"River View on a middle floor"
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