We stayed for 4 nights in a new resort room, the rooms are really large and has everything you need. The hotel itself is great, love the swim up bar, the restaurant miss songs and the quarter deck is fun! Only a few issues, was not informed that they would take $50 a night as a holding deposit and it wouldn’t be released for 5 days, a tad annoying, we had a marina view on level 14 (which is not really 14 floors really level 4) on the Friday and Saturday night we were woken up several times with the outside noise in the taxi waiting area, really really loud. Our keys constantly stopped working and we had to go and get them replaced which was a pain. Overall though we liked staying here.
I stayed here for 4 nights just to relax and chill out. I will be back. I was in an Ocean View Executive room and it was great. Room service breakfast was reasonably priced and arrived hot, poached eggs perfectly cooked. Had dinner at Quarterdeck which was OK but took absolute ages to arrive, with no warning at time of order. Miss Songs was amazing and we had an amazing night. The pool was clean and perfect temperature. The Splash Bar was also great. My room did not get serviced one day despite putting the sign in my door but all in all a great stay.
I love this hotel BUT the pool in not heated and it was cold on this stay and also September last year. They just need to spend the money to heat it and I will be back again and again! Why cut costs with the feature you promote the most?!!!
I believe this is Townsville's only five star hotel and it doesn't disappoint. Clean, beautiful rooms with luxury detail. A walk around the hotel and you see all the high quality restaurants on offer, the expansive swimming pool and a view of the Townsville port. Very special place.
The hotel was recommended by others that had stayed there before as being the best place to stay in Townsville. It's in a great spot overlooking the harbour and Magnetic Island. We appreciated being given a water view (having requested this in our booking). The rooms are fine... a 'twin bed' is another name for a 'double' bed but they were ok for 2 adults and 2 kids for 2 nights. The shower head was dreadful- water going all over the place. The pool (with swim-up bar) is great (50 metres long?) as are the gardens. Was surprised that there were no changing rooms by the pool- just one unisex toilet. We didn't eat here. Miss Songs Asian restaurant is, I'm told, very good but pricey. We enjoyed a few 'Happy Hour' cocktails in the Boardwalk at $12 a shot- the kids enjoyed the 'mocktails' which, although non-alcoholic, were $15 a pop- no happy hour for them! On our last morning (with a hotel full of school holiday-makers) 2 out of 3 lifts in the hotel were not working- it was pandemonium. A 10 minute wait for a lift and when it got to you it was chock-a-block full of others who had also been waiting for ages. There was a sign in the back of the lift which advised (due to Covid-19) 2 people max per lift... that was never going to happen- more like 15+ per lift run! I would have rated this another spot higher were it not for the fact that I found, after the event, that I was charged a 3.8% surcharge by paying on Amex. I sent them an email to advise that I thought this was 'gouging'. The RBA advise that the average merchant charge for Amex is 1.8%... they double it. Their response was that it advises this charge on your booking confirmation (if you read all the 'small print' and who does?). There's no mention of this when you check out or any notice to this effect at reception. It leaves a bad taste in the mouth.…