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Mercure Townsville

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166 Woolcock St, Townsville, Queensland 4812 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (244)
Room & Suite (55)
Dining (20)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Townsville
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 42 hotels in Townsville
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay.
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Full view
Property amenities
Free parking
Free internet
Pool
Poolside bar
Tennis court
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Public wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Business
Languages Spoken
English
1200Reviews5Q+A100Room tips
Traveler rating
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Popular mentions
jT4289JV wrote a review 14 Jun
Brisbane, Australia15 contributions1 helpful vote
There is plenty of parking but it is effectively a public car park no gates, no security . You then have to carry your luggage across the carpark to the reception area. Check in - reception staff were great helpful and very polite. Then you have to carry your luggage through the restaurant area, round the corner through the bar area, up ramps and sets of steps to find your room. We are grateful that we were given a "quite " room as requested . The room was very clean. The bed large and comfy. The bathroom is very compact, in fact if you are a larger person you may find it difficult to use the bathroom. The shower makes so much noise it is impossible to hear the TV while your partner is taking a shower. Grounds are very nice, and very well maintained. The complex in reality is very much a conference center. Trying to get from the carpark across the walkway to reception was impossible. There was a group of people attending a conference who simply refused to move. This meant we had to walk around on the roadway which is used by taxi's who will honk their horn if you dont walk quick enough. Again the restaurant area near reception is full of conference peoples waiting to be collected. Round the corner near the bar again packed with conference people , some of whom were enjoying more than one beer and again we had to squeeze through them as they refused to move. Be careful in the car park, the road is in desperate need of repair.. I doubt we will return.
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Date of stay: June 2021
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BruceChinoLover wrote a review 6 Jun
Shoal Bay, Australia113 contributions41 helpful votes
Stayed here overnight and hardly got any sleep. Constant noise, even in a room well away from the bar I could constantly hear laughter and shouts from the bar area. Could hear every door in the block being opened and closed, rooms are not even remotely sound proof. Room was old and outdated, well overdue for a makeover. Breakfast and coffee was simple and nice with friendly service. Cancelled my booking for the return trip and won’t be back.
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Date of stay: June 2021Trip type: Traveled solo
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Breepdl wrote a review May 2021
Mermaid Beach, Australia7 contributions1 helpful vote
This review is simply to acknowledge Siobhan & Michelle (bar/restaurant) THE DREAM TEAM. Accor is lucky to have such amazing employees who go above and beyond for their customers experience. They are pretty much the reason this place would get 5star reviews. Thank you ladies I hope to see you again in the future.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Lee S wrote a review May 2021
Australia2397 contributions251 helpful votes
+1
The Mercure Hotel is very close to the airport, check in staff & restaurant staff were very friendly and helpful. Pool area and grounds were lovely, now the rooms were tired & in need of a refurbishment. Bed was comfortable & the shower was just ok the toilet behind the bathroom door was a joke, in the 60's may have been ok but in 2021 not. I note in management comments the standard rooms are to be Refurbished this must be done ASAP.
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Date of stay: April 2021Trip type: Traveled with friends
1 Helpful vote
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Bajar wrote a review Apr 2021
Maitland, Australia82 contributions70 helpful votes
Stayed for one week for business in April 2020. When I arrived, there was a blackout due to a car wanting to park where there was a powerpole in a nearby street. Some other folk checking in at the same time were firing up at the staff who did their best to explain that it wasn’t their fault. The receptionist offered me an opportunity to stay elsewhere, but I chose to remain as I enjoy the Mercure experience. My room faced the lake and provided ample room for working and unpacking. The bed was very comfortable with a wide variety of pillows; allowing me to adjust to my needs. The room was cleaned very well, but could do with a lick of paint here and there as there were chips in the wall. The bathroom was also very well maintained and other than looking a bit tired, was well kept. My one complaint was the cleaning service during the day; I came back one evening and found a mug with dirty water and utensils sitting on my sink in the bathroom. On another occasion, my bins weren’t emptied. This was rectified the following day, but still shouldn’t happen. Overall, I will definitely come back as Townsville will be a regular destination for me today.
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Date of stay: April 2021Trip type: Traveled on business
1 Helpful vote
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PRICE RANGE
US$71 - US$125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure townsville hotel townsville, mercure hotel townsville, accor hotel townsville
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
162
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Frequently Asked Questions about Mercure Townsville
Which popular attractions are close to Mercure Townsville?
Nearby attractions include Copperfield Gorge (0.4 km), Townsville Museum and Historical Society (1.0 km), and Centenary Hotel (1.0 km).
What are some of the property amenities at Mercure Townsville?
Some of the more popular amenities offered include a pool, an on-site restaurant, and free parking.
Which room amenities are available at Mercure Townsville?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Townsville?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Mercure Townsville?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Townsville?
Conveniently located restaurants include The Grind Co, Celsius Restaurant and Bar, and Billy Beau's on French.
Are there opportunities to exercise at Mercure Townsville?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Mercure Townsville?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Townsville offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Townsville?
Many travellers enjoy visiting Kissing Point Fort (4.0 km) and National Trust Heritage Centre (1.7 km).
Does Mercure Townsville have any great views?
Yes, guests often enjoy the lake view available here.