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Grand Hotel and Apartments Townsville

Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810 Australia
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Traveler (115)
Room & Suite (18)
Dining (4)


#6 of 42 hotels in Townsville
Travelers' Choice
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget.
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Full view
Property amenities
Free parking
Paid wifi
Fitness Center with Gym / Workout Room
Complimentary instant cofffee
Meeting rooms
Non-smoking hotel
Dry cleaning
Outdoor pool
Fence around pool
Complimentary tea
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
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Room types
Non-smoking rooms
Good to know
Centrally Located
571Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
Gary D wrote a review 14 Jun
Tweed Heads, Australia12 contributions7 helpful votes
Have stayed at the Grand twice in a couple of months and coming back the second time just confirmed how clean and well kept these rooms etc are. Close to stacks of restaurants and the city so great position. Thanks for being my home away from home. Only issue is that they don't have Madura Tea in the rooms :(.
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Date of stay: June 2021
Room Tip: Ask for secure undercover parking
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NQFlyer wrote a review Feb 2021
Townsville, Australia19 contributions4 helpful votes
We have stayed once before when moving hose and this time again due to same. Bad points first, bathroom tap fitting kept falling off and some of the TV remotes didn't work. Wasn't a big thing but maybe the bathrooms need some TLC, especially with the fittings and the sealing around the bath/shower as it leaks. We noticed the same problem on our last stay. Is there any reason why the TV's don't get all the channels? I found that weird but the remotes not working were a small irritation. As I said these weren't a big deal for us but mentioned for possible improvements. OK to the good points, staff very friendly and nothing was an issue. Location, I love Palmer st even though it is in a bit of the doldrums now just convenience items are hard to find without going over the bridge into town. Rooms spacious, all the amenities are generally good. Pool is good, kids loved it. Parking we had undercover and it was enough but I had peace of mind for our vehicles as it was under lock and key/CCTV coverage. WIFI the kids loved and kept them entertained when we were in the room as there is not much else to do there.
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Date of stay: January 2021
Response from Troy Scott, General Manager at Grand Hotel and Apartments Townsville
Responded 14 Feb 2021
Hi NQFlyer, Thank you for taking the time to share your recent experience with us and for your feedback. We will be sure to investigate further and address the items raised. Maybe if you can email me your details on gm@grandhoteltownsville.com.au i can identify the room? Good luck with the house move again and thank you for your support and patronage. Kindest regards Troy Scott General Manager
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Reagan Wilson wrote a review Dec 2020
Toowoomba, Australia56 contributions24 helpful votes
We have stayed here a number of occasions, and is our Hotel of choice in Townsville. Wonderfully helpful staff, the rooms are very comfortable, and conveniently located to the City including some great restaurants (try IMC Steak House), convenience store, bottle shops and micro brewery. Easy stroll to the stadium, and Strand. Highly recommend.
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Date of stay: December 2020Trip type: Traveled on business
1 Helpful vote
Response from Troy Scott, General Manager at Grand Hotel and Apartments Townsville
Responded 14 Feb 2021
Hi ReaganWilson, Thank you for taking the time to rate and review your recent stay with us. We really appreciate your support and patronage and we hope to welcome you back on your next visit to Townsville. Safe travels and kindest regards Troy Scott General Manager
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Auscoach wrote a review Nov 2020
Brisbane, Australia680 contributions272 helpful votes
Right in palmer street next to the restaurants. Rooms are well appointed but I thought they looked a bit tired and frankly could do with a good clean. The place has good secure parking (you need it) and the front desk staff were friendly and helpful. Be aware they take a $100 security bond on entry which is a bit rude if you ask me. A soulless, corporate hotel that even charges for on demand movies whereas most other places have foxtel or the like. There is better in townsville for the same price point!
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Date of stay: November 2020
Trip type: Traveled on business
2 Helpful votes
Ian S wrote a review Nov 2020
Mackay, Australia151 contributions29 helpful votes
Always a great place to stay, with wonderful staff at reception. Rooms are spacious and well equipped. The hotel backs onto Palmer St., a great scene for food and entertainment. And with car crime a problem in Townsville, the security parking is a must.
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Date of stay: November 2020
Sleep Quality
US$61 - US$133 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Grand Hotel and Apartments Townsville
Which popular attractions are close to Grand Hotel and Apartments Townsville?
Nearby attractions include Museum of Tropical Queensland (0.4 km), Reef HQ Great Barrier Reef Aquarium (0.5 km), and Perc Tucker Regional Gallery (0.3 km).
What are some of the property amenities at Grand Hotel and Apartments Townsville?
Some of the more popular amenities offered include a pool, a fitness centre, and free parking.
Which room amenities are available at Grand Hotel and Apartments Townsville?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Hotel and Apartments Townsville?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Grand Hotel and Apartments Townsville?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel and Apartments Townsville?
Conveniently located restaurants include Wild Rice Laos & Thai Cuisine, Coffee Dominion, and A Touch of Salt.
Are there opportunities to exercise at Grand Hotel and Apartments Townsville?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Grand Hotel and Apartments Townsville located near the city center?
Yes, it is 0.4 km away from the centre of Townsville.
Are any cleaning services offered at Grand Hotel and Apartments Townsville?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Grand Hotel and Apartments Townsville?
Many travellers enjoy visiting Kissing Point Fort (2.6 km) and National Trust Heritage Centre (2.2 km).
Is Grand Hotel and Apartments Townsville accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.