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JW Marriott Gold Coast Resort & Spa

158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217 Australia
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Traveler (2354)
Room & Suite (654)
Pool & Beach (462)
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About

#1 of 34 hotels in Surfers Paradise
Location
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Value
Travelers' Choice
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Relax and unwind at JW Marriott Gold Coast Resort & Spa. Our covetable location on the Gold Coast makes it easy to attend events at the Gold Coast Convention Centre, take the family to Sea World Gold Coast or Dreamworld and spend time exploring the beautiful beaches of Surfers Paradise. You'll find our redesigned hotel rooms and suites an ideal setting for 5-star relaxation, each offering complimentary high-speed Wi-Fi, plush bedding and pristine marble bathrooms. The resort experiences allow our guests to create memorable moments of happiness during their stay with such experiences as culinary cooking classes, JW Garden herb planting and guided tours, snorkeling in the saltwater lagoons and daily fish feeding. Spa by JW features four mindful experiences best suited for you - Calm, Invigorate, Indulge and Renew. Choose from indulgent couple's retreats, to cleansing facials to uplifting aromatherapy massages. With six treatment rooms to choose from, including two couples treatment rooms, saunas, experience showers and inviting relaxation lounges, it is perfect place to relax and unwind or gather with a group on the Gold Coast.
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Property amenities
Valet parking
Internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Lazy river
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Waterslide
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Couples massage
Facial treatments
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
iPod docking station
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Hotel links
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3228Reviews129Q+A100Room tips
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Shane R wrote a review Feb 23
1 contribution
This is the second time we have stayed here and first time we brought the kids . The hotel is beautifully renovated but the staff are amazing and made us feel so welcome. It’s always challenging travelling with small kids and everyone made us feel comfortable and the kids loved the pool . In particular Linda from the cleaning team came one evening at our request to clean. My kids were both being mental and she spoke to them in such a kind way and when I made a special request she immediately went to get it for us. She went above and beyond and so did her cleaning buddy (I didn’t get his name) It made our stay because I was embarrassed about the kids and state of the room and nothing was an issue I will be coming back for sure
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Get the app before you come, you can check in and chat about rooms etc before you even arrive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Natasha Dhep, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 2 days ago
Dear shanerU3592RY, Thank you for choosing to stay with us and for taking the time to review your experience. It's truly a pleasure to welcome you back to JW Marriott Gold Coast! We're delighted to hear that you and the kids enjoyed your recent stay with us. Your kind words about our staff and renovations means a lot to us. Additionally, we will be sure to pass your kind words along to Linda and the team, as we are sure that they will be highly appreciated for their exceptional service. We hope to welcome you back to our hotel for another comfortable and enjoyable stay in the future. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aisling H wrote a review Feb 20
Gold Coast, Australia8 contributions
Exceptional service from all staff from housekeeping, room service and restaurant/pool area. The spa is also amazing and Stacey and her staff looked after us so well for a recent birthday celebration. Lani at the pool area also provided wonderful service with a smile. Thank you all.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear 22aislingh, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed exceptional service and comfort during your recent stay at JW Marriott Gold Coast. It's wonderful to hear that you had a memorable birthday celebration at our spa, and we're thrilled that Stacey and her team were able to make it extra special for you. We'll be sure to pass along your kind words to them. Additionally, we're glad to hear that Lani provided you with wonderful service at the pool area. We strive to ensure that every aspect of your stay is enjoyable, and it's rewarding to know that our team members contributed to your positive experience. We hope to welcome you back to our hotel for another relaxing and enjoyable stay in the future. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kodySydney wrote a review Feb 19
Dover Heights, Australia436 contributions272 helpful votes
Wow is all I can say. I use to stay here a few years ago every year when the kids were young. What a pleasure to once again return. I was thanked numerous times for being Silver. They sent up mineral water and chocolates. A few days later fruit. Every single member of staff had a smile and were so hospitable . The renovations are wonderful. I honestly can say I had the best week. 6 star service. I felt like I returned home.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Kody, Thank you for such a heartwarming review! It's truly a pleasure to welcome you back to JW Marriott Gold Coast. We're thrilled to hear that you had such a wonderful experience during your recent stay. It's our goal to provide exceptional service to all our guests, and we're delighted that you felt appreciated as a Silver member and enjoyed the special touches we provided. Our team takes great pride in ensuring that every guest feels at home, and we're glad to hear that you felt that way throughout your stay. Your kind words about our staff and renovations mean a lot to us. We can't wait to welcome you back for another fantastic stay in the future. Until then, safe travels! Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy_traveltheworld wrote a review Feb 19
Sydney, Australia65 contributions27 helpful votes
Thank you for another lovely stay. Always exceptional. I wanted to particularly mention some staff: Amit, your greeting and checkin was wonderful. After having a cancelled flight, to be greeted by Amit with such a warm and welcoming checkin experience, was lovely. You are an asset to JW, and we are very grateful for your service. Secondly, Alex at breakfast was one of the best breakfast staff we have had at the JW. Thank you. Ann at the resturant, I heard you remembering my name, and you have many guests, Thank you for going the extra mile. Vegan options are great at breakfast. Love the fresh coconut water at the pool. Complimentary sand toys and noodles for kids.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Amy, Thank you for choosing JW Marriott for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that you had another lovely stay and that our staff, particularly Amit, Alex, and Ann, made your experience exceptional. We will be sure to pass along your kind words to them as recognition of their outstanding service. We are delighted that you enjoyed the vegan options at breakfast and the fresh coconut water at the pool. Providing a variety of options for our guests is a priority for us, and we're glad to hear that you appreciated it. We look forward to welcoming you back for another wonderful stay at JW Marriott Gold Coast. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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afuxifu wrote a review Feb 19
Shanghai, China1 contribution
We made a reservation with a one-bedroom suite with a sofa bed in the living room, two oversized bathrooms, refrigerator and microwave, washing machine and dryer. it is perfect for a family vacation. Position is near the beach and center.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear afuxifu, Thank you for choosing JW Marriott Gold Coast for your family vacation! We're delighted to hear that you enjoyed your stay in our one-bedroom suite, equipped with all the amenities needed for a comfortable stay. We're glad to know that our convenient location near the beach and city center added to your experience. We look forward to welcoming you and your family back again soon Warm regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LEBAUSSIE wrote a review Feb 19
Kingsbury, Australia111 contributions19 helpful votes
It’s our favorite place on the Gold coast! The Marriott resort has everything from restaurants to an amazing Bar, The Lagoon and the pool give it an exotic vibe, spacious lobby and close to the beach and Cavill Avenue
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Lebaussie, Thank you for taking the time to share your recent experience at JW Marriott Gold Coast Resort & Spa. We are delighted to hear that you had a perfect getaway and that our resort exceeded your expectations. It's wonderful to know that you enjoyed our variety of dining options, including our restaurants and bar. We take pride in providing our guests with a memorable culinary experience. We're thrilled that you found our lagoon and pool areas to be exotic and enjoyable. Creating a relaxing and inviting atmosphere for our guests is always our top priority. Thank you for highlighting our spacious lobby and convenient location close to the beach and Cavill Avenue. We strive to offer our guests a seamless and enjoyable stay, and we're pleased to hear that you found our location to be convenient for your needs. We truly appreciate your kind words and your loyalty as a returning guest. We look forward to welcoming you back to JW Marriott Gold Coast Resort & Spa for another exceptional experience in the near future. Warm regards, JW Marriott Gold Coast Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GShan wrote a review Feb 16
Sydney, Australia39 contributions37 helpful votes
Beautiful hotel. Best thing about it was the wonderful staff. I must give a special mention to Lani by the pool. We had a cabana. She looked after us so well! An absolute delight! We used the spa. Apparently it has only just opened. Absolutely beautiful. Wonderful treatment beds and the rooms are so big and luxurious. The manager Stacey was so lovely to deal with, both over the phone and then came to introduce herself in person. Would highly recommend!
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Date of stay: February 2024Trip type: Traveled with friends
Room Tip: If you want a Cabana, book the ones by the saltwater pool in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear GManLy, Thank you for choosing JW Marriott Gold Coast for your recent stay and for taking the time to share your experience with us. We're delighted to hear that you had a wonderful stay and that our staff, especially Lani and Stacey, made your visit memorable. Your compliments will be shared with Lani, Stacey, and the rest of our team. We take great pride in providing exceptional service, and it's always rewarding to receive such positive feedback from our guests. We're thrilled that you enjoyed our newly opened spa and found it to be beautiful and luxurious. It's our goal to provide our guests with a rejuvenating and unforgettable experience, and we're delighted that you had such a positive experience. Thank you for recommending JW Marriott Gold Coast, and we look forward to welcoming you back for another exceptional stay. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J&J wrote a review Feb 15
Sydney, Australia25 contributions7 helpful votes
We had a wonderful stay at the JW MARIOTT this week. Great entertainment for the kids. Tom at the front was just amazing. He was so helpful and looked after us with a smile the entire week. He organised all cabs for us and even did our check out. So helpful especially with the Kids. Cleaning service was excellent. My only improvement would be breakfast service. Surely you can get yourself an almond cappuccino without being charged $7.50. One could assume that coffee would be included in the breakfast rate.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear J_kazy, Thank you for choosing JW Marriott Gold Coast for your recent family getaway. We're thrilled to hear that you had a wonderful stay and that Tom provided exceptional service throughout your visit. Your compliments will be shared with him and the rest of our team. We appreciate your feedback regarding the breakfast service, and we apologise for any inconvenience caused. We will certainly review our offerings to ensure they align with our guests' expectations. Your comments are invaluable to us as we strive to enhance the overall experience for our guests. Thank you again for your review, and we hope to have the pleasure of welcoming you and your family back to our resort in the future. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BrianTheTraveler77 wrote a review Feb 11
Arlington, Texas147 contributions160 helpful votes
The JW Gold Coast is a very nice hotel with a lot of dining options. Another thing they have a lot of is KIDS - holy moly there are a lot of kids at this hotel as it does have a lot of city for kids. The issue is there are NO adult only areas. So if you are there as a couple wanting a romantic weekend - FORGET IT! Tons of kids in pools, restaurants and EVEN BAR AREAS! Absolute no where to get away from them. Very sad because with a little work they could make this hotel work for everyone. As it is if you are a couple looking for “alone time” THIS IS NOT YOUR PLACE!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Not Good For Couples
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 1 week ago
Dear Brian, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our dining options and recognized our efforts to create a welcoming environment for families. We appreciate your feedback regarding the presence of children throughout the resort and the need for adult-only areas. We do have adult only pool lounge area and the lobby library for cocktails and drinks and will endeavor to highlight these better. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future, where we aim to provide a more tailored experience that meets your expectations. Warm regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dimas Yoga wrote a review Feb 10
Sanur, Indonesia45 contributions8 helpful votes
I stayed with 3 of my friends in one king bed room and they have complimentary sofa bed that accommodate 4 of us and still leave spacious for movement. Bathroom is very spacious with big bathtub and fully equipped bathroom amenities
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Arias, Marketing at JW Marriott Gold Coast Resort & Spa
Responded 2 weeks ago
Dear dimasyoga_er, Thank you for choosing JW Marriott Gold Coast for your recent stay and for taking the time to share your experience. We're delighted to hear that you and your friends enjoyed our spacious accommodations, including the complimentary sofa bed and the generously sized bathroom with a large bathtub and fully equipped amenities. We appreciate your kind words and hope to welcome you back for another memorable stay in the future. Best regards, JW Marriott Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱13,127 - ₱21,598 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
surfers paradise marriott hotel surfers paradise, surfers paradise marriott resort and spa, marriott surfers paradise hotel
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
238
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT GOLD COAST RESORT & SPA - UPDATED 2024 Hotel Reviews & Price Comparison (Surfers Paradise, Australia) - Tripadvisor

Frequently Asked Questions about JW Marriott Gold Coast Resort & Spa
Which popular attractions are close to JW Marriott Gold Coast Resort & Spa?
Nearby attractions include Macintosh Island Park (0.3 km), Gold Coast Snow Park (0.3 km), and Stingray (0.5 km).
What are some of the property amenities at JW Marriott Gold Coast Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Gold Coast Resort & Spa?
Top room amenities include air conditioning, a refrigerator, and a pool view.
What food & drink options are available at JW Marriott Gold Coast Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Gold Coast Resort & Spa?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to JW Marriott Gold Coast Resort & Spa?
Conveniently located restaurants include Bazaar, Citrique Restaurant, and Misono Japanese.
Are there opportunities to exercise at JW Marriott Gold Coast Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is JW Marriott Gold Coast Resort & Spa located near the city center?
Yes, it is 0.8 km away from the centre of Surfers Paradise.
Are any cleaning services offered at JW Marriott Gold Coast Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Gold Coast Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Gold Coast Resort & Spa?
Many travellers enjoy visiting Post Office Gallery (3.8 km).