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Ruby Gold Coast by CLLIX

9 Norfolk Ave, Surfers Paradise, Gold Coast, Queensland 4217 Australia
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Traveler (228)
Room & Suite (57)
Dining (22)

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About

#5 of 34 hotels in Surfers Paradise
Location
Cleanliness
Service
Value
Cllix Ruby Gold Coast offers spaciously designed apartments, providing guests with all the comforts of home – plus a few extras. Offering multiple configurations, the stylish one, two and three-bedroom apartments and villas cater perfectly for families, couples or even single travellers. Complemented by resort style amenities offering a place to relax and unwind without ever having to leave.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Children's television networks
Taxi service
24-hour security
Secured parking
Wifi
Outdoor pool
Fence around pool
Complimentary tea
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Soundproof rooms
Air conditioning
Dining area
Private balcony
Safe
Kitchenette
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Iron
Private bathrooms
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
842Reviews2Q+A30Room tips
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Vanessa S wrote a review Feb 14
Melbourne, Australia2153 contributions46 helpful votes
I recently stayed here for a week in a one bedroom apartment. It had all the amenities one could need for a short stay. Location wise, could not ask for a better spot. Although Paradise Resort backs onto Ruby, I asked for a room on the opposite side. Although I was on the 16th floor, there was still quite a bit of traffic noise below. There's a bus stop practically around the corner located in front of Paradise Resort, or you have the G;link station not even a five minute walk. Cavill Avenue is about a 10-15 minute walk. Beach too was only a five minute walk. There are really only three drawbacks during my stay: 1. On the second night, the shower flooded, as the shower is not an enclosed one (it's just a small screen), but I notified front desk the following day and maintenance fixed the issue pretty much straight away. 2. Pillows were not comfortable at all. The mattress on the other hand was like sleeping on a cloud! 3. With regards to the crockery, bigger bowls are required. The only ones that were in my room were too small. Apart from those three points, I would definitely stay here again, though not in February, as it was a bit wet, but it did not stop me from exploring SP and beyond. The staff on the front desk that I had dealings with were all very polite and helpful.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled solo
Room Tip: If you don't like excessive noise, ask for a room on the opposite side of Paradise Resort.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded 3 days ago
Dear Vanessa, We are so happy to hear you had a great experience at Ruby Gold Coast! We're delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our ultimate goal, and we're pleased to know that we achieved it. Thank you for highlighting the areas that need our attention - we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade. We appreciate your feedback and will certainly take it into consideration. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicola A wrote a review Dec 2023
Emerald Beach43 contributions30 helpful votes
The view from our room was great, we could see the ocean and river. We loved the lounge and dining space, the bedrooms were spacious. There were pillow options in the master bedroom and the mattress was excellent. The staff were very pleasant. It was an easy walk anywhere and there is a 7/11 store nearby. The kitchen facilities were excellent, I was able to cook a Christmas dinner for 4 in the oven. The lounge area had plenty of room for us. There was fast internet access. Safe and secure parking. I have read in other reviews that cleanliness was an issue, our apartment was fine, this was not an issue for us. Room 1705 was great.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Room 1705, two bedroom, two bathroom, was excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Jan 3, 2024
Dear Nicola, Many sincere thanks for your kind review and recommendation to Ruby Gold Coast by Cllix! We are very happy to hear that our services made such a positive impression and that you had a memorable experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back soon! Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lachlanholl wrote a review Dec 2023
1 contribution1 helpful vote
Overall it was good. Had a good week there in a nice apartment with some nice views. Pool and Sauna was a bonus with a nice security guard that was friendly the whole time. Would definitely suggest it for friends & or family in future.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Dec 11, 2023
Dear Lachlaholl, Many sincere thanks for your kind review and recommendation to Ruby Gold Coast. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cat H wrote a review Dec 2023
Vancouver Island, Canada128 contributions32 helpful votes
We had a beautiful 1 bedroom suite on the 17th floor, our views we over the canal. I loved having a washer and dryer. Pool was good, front desk service was good, location was a bit out of the way from the main party area but we were happy about that. Our suite was very clean but paint and chips in walls should be touched up.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Dec 5, 2023
Dear Cat H, Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aissatoucouroumah wrote a review Dec 2023
1 contribution1 helpful vote
honesty great place just lack a couple necessities in the rooms such as more toilet paper, salt and pepper packets ( they had like 50 sugar ones), the pillow stains and the broken curtains. Other than that our trip was quite enjoyable. As the hotel is about a 15 min walk from everything it’s nice and quiet at night
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Dec 5, 2023
Dear aissatoucouroumah, Thank you for your feedback, this allows us to constantly improve your experience. Thank you for bringing these suggestions to our attention. We appreciate your feedback and will certainly take it into consideration. Providing additional supplies is something we can explore for future improvements. We value your input and aim to make every guest's experience positive. If you decide to stay with us again, we hope to provide a better and more enjoyable experience. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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abowma853544 wrote a review Sep 2023
Greater Bendigo, Australia1 contribution1 helpful vote
This was not a pleasant stay for multiple reasons. Located to a very loud kids waterpark. Not a chance you can relax here during the day. It’s so loud. Not clean… Urine stain on mattress , no mattress protector , dirty sinks , dirty bins , list goes on. Will not be staying at Ruby again. Also the single beds are not even full size single, they are much smaller and you feel like you’re going to fall out.
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Review collected in partnership with this hotel
Date of stay: September 2023
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Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cllix Apartments and Hotels, Owner at Ruby Gold Coast by CLLIX
Responded Sep 25, 2023
Hi Abowma853544, I'm truly sorry to hear about your disappointing experience. This is not the standard of service we aim to provide, and I apologize for the issues you encountered.The noise disturbance and cleanliness concerns you described are unacceptable, and I assure you that we take such feedback seriously. Rest assured, we'll be addressing these matters to ensure they are rectified. Additionally, I apologize for any discomfort you experienced with the single beds. Kind regards, If there's anything specific you'd like us to address, or if you have any further feedback, please feel free to share. We value your input and would appreciate the opportunity to make things right. Thank you for bringing this to our attention. Kind Regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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620Vickiw wrote a review Aug 2023
Nottingham, United Kingdom14 contributions5 helpful votes
Villa is quite big, with modern furniture, spacious. However: reception only open until 6pm weekdays. Biggest downside though is that accommodation was absolutely filthy. Was told on check in that housekeeping only come once a week. However, I don’t think they came before we checked in, except to change the sheets. Laminate floors are black if you wipe them. No mop provided. Balconies clearly not swept before we moved in. I did complain, and when the cleaners came round, I understood why the floors were filthy, just a cursory mop round with a mop that had clearly never seen a bucket. There was also an infestation of small flies, and the walls were covered in scuff marks and who knows what, and really needs decorating. The photos of the 3 bedroom villa are of the corner villa, and most of the villas are quite different, being terraced, so are smaller and with less windows. There are lots of apartments that are much more central on the esplanade, suggest you book one of those instead, as this place is dodgy.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: If you aren’t bothered about cleanliness, this may suit you well.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Aug 28, 2023
Dear Vicky, Thank you for your feedback. We are sorry to hear your room was not clean enough. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. In relation to the online photos we do only have space to place a few generic photos that show a few of our rooms for layout. With over 100 rooms under our management, we are unable to show all the photos online, as all rooms differ with furniture and décor. I sincerely apologise for the issues you encountered during your stay with us. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly. Again, I sincerely apologise and wish you safe travels in the future. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Msmithy wrote a review Jul 2023
Melbourne, Australia36 contributions19 helpful votes
I was really excited when we found Roxy for our holiday. It was the first holiday in 4 years and for a special birthday. It looked great on the website and the reviews seemed positive! So perhaps we just missed out with our booking. Firstly, the 3 bedroom villas do not look like the one on the website. There are 9 Villas in a row and the one shared on their site is a one and only design on the corner - shorter but wider. So we arrived to what we thought was a 2 story villa, to a 3 story villa with even more steps going to the car park below (4 story). It was skinny in design and difficult with a younger child. When we thought it was only 1 bedroom upstairs we thought we could simply block it off as the stairs are dangerous. The floor was very dirty. Our feet were black from walking (see photo). The bbq was disgusting including the level it sat on with cigarette butts on the floor and rubbish. It had not been cleaned in a long time. The furniture was mouldy and the washing machine covered in black mould (photo attached is after having cleaned most of mould off ourselves). There was also not enough bowls, no trays for oven etc. The photo of the dirty seat with cigarette burns is actually from the common area outside the cafe. We couldn't sit anywhere. Another thing to be aware. Ruby is not owned by the same company as next door's Paradise Resort anymore. So they have now blocked up the entrance to the water park. This was disappointing as when the booking was made it was clear there was a gate into the next resort with access available. The pool at the resort although they say is heated is very cold. We ended up spending more days at Wet N Wild. When I asked about the access they simply said, sorry, hotel no longer owned by that company. We contacted reception out of hours over email as they are not open all hours. We asked if they could clean the floors and washing machine at the mid stay clean. I received a confirmation email from Ruby saying that would pass the message onto reception when they reopen. We received no more correspondence and apart from the towel swap and making of beds, nothing else was cleaned. So I have let them know and they didn't respond other than we would let reception know. So this is my response. For almost $600 a night you would expect so much more. I let my family down choosing this place. It didn't meet expectations. Usually I would not write poor reviews but I wanted future families to be aware. This was a trip we had been saving for a long time and I feel ripped off. They didn't even respond to a request to clean. So I won't be recommending Ruby.
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Date of stay: June 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Jul 13, 2023
Dear Msmithy, I sincerely appreciate you taking the time to share your experience with us and would like to assure you that we do take our guest feedback very seriously. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for the poor standard of cleaning of the apartment. It is a shame that this wasn’t brought to our attention during your stay, as we could have room moved you immediately. We have followed this up with our housekeeping manager. Paradise Resort and Ruby Gold Coast are no longer owned by the same company since 2019, unfortunately, Ruby guests do not have an access to the waterpark. However, Paradise Resort’s restaurants are open to the public. We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay. We have noted your comments and will inform the team to improve our service for future occasions. Thank you for letting us know once again, I will contact you directly to discuss this further. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keonie M wrote a review Jun 2023
3 contributions2 helpful votes
The staff were rude and the apartment was filthy. We had to wash all the wine glasses before using them and all the pots were lined with grease that had to be scoured off. The apartment has not been well maintained and the floor is so badly damaged it was a major tripping hazard. And not enough cutlery for all the guests. I really expect more when I am paying $450 per night
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Book a different apartment
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded Jun 21, 2023
Dear Keonie, We sincerely apologise and regret that we have provided you with a bad experience. This is the exact opposite of what we pride ourselves on. I am disappointed to read upon arrival into your apartment it wasn’t presented to our usual standard and you experienced issues. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. We value our customers and understand how important it is to offer exceptional service yet we fall short on your expectations. Thank you for highlighting the areas that need our attention - we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade. Rest assured that this will be raise to our management for immediate attention. We apologize that we didn't get to meet your expectations on this occasion however hope that if you choose to book again that we can provide a lovely experience for you. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacey A wrote a review May 2023
3 contributions1 helpful vote
Friendly, clean and everything you need. Simple hotel rooms but perfect for somewhere to rest after a busy day. Beds were a good size for our young children but maybe small for teenagers. Kitchen well stocked to prepare your own meals if you wish. Rooms were clean, parking was easy and staff very helpful and friendly
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Date of stay: May 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX
Responded May 30, 2023
Dear Stacey, Many sincere thanks for your kind review and recommendation to Ruby Gold Coast by Cllix. We are so happy to read you enjoyed our amenities and found our staff helpful. You must come back to Surfers in the future, it is a beautiful place and we would love to have you as a return guest so we can make your next holiday here just as amazing! Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Michelle Baldwin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱8,569 - ₱16,297 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Ruby Collection
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
170
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RUBY GOLD COAST BY CLLIX - UPDATED 2024 Hotel Reviews & Price Comparison (Surfers Paradise, Australia) - Tripadvisor

Frequently Asked Questions about Ruby Gold Coast by CLLIX
Which popular attractions are close to Ruby Gold Coast by CLLIX?
Nearby attractions include Gold Coast Snow Park (0.2 km), Adrenalin Park (0.4 km), and Stingray (0.3 km).
What are some of the property amenities at Ruby Gold Coast by CLLIX?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Ruby Gold Coast by CLLIX?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ruby Gold Coast by CLLIX?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Ruby Gold Coast by CLLIX?
Yes, secured parking is available to guests.
What are some restaurants close to Ruby Gold Coast by CLLIX?
Conveniently located restaurants include Bazaar, Citrique Restaurant, and Misono Japanese.
Are there opportunities to exercise at Ruby Gold Coast by CLLIX?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Ruby Gold Coast by CLLIX located near the city center?
Yes, it is 0.5 km away from the centre of Surfers Paradise.
Are any cleaning services offered at Ruby Gold Coast by CLLIX?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are there any historical sites close to Ruby Gold Coast by CLLIX?
Many travellers enjoy visiting Post Office Gallery (3.6 km).