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Novotel Cairns Oasis Resort

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122 Lake St, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (90)
Pool & Beach (30)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Cairns Oasis Resort
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
The Novotel Cairns Oasis is a 4.5 star resort featuring a gorgeous lagoon pool, complete with a sandy beach, children's pool and a swim-up bar. The hotel is a short walk from the Esplanade, Cairns city center and the Reef Casino. Recently refurbished lobby and Moku Bar and Grill puts you at ease upon walking into the hotel. The Deluxe Room types have recently been fully refurbished. All rooms are air-conditioned and feature a private balcony, broadband internet and a flat-screen TV. Whether you seeking a casual or more formal fine dining restaurant experience, there are a range of options at Novotel Cairns Oasis Resort.
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Dining (26)26
Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Children's television networks
Kids pool
Parking garage
Public wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish, Filipino, Japanese and 2 more
Hotel links
Special Offer:Package deal
133Reviews10Q+A14Room tips
Traveler rating
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Popular mentions
Caroline Bennett wrote a review Yesterday
1 contribution
Awesome place to stay. Rooms are clean and beds are comfortable. Very relaxed atmosphere. Affordable dining. The manager Scott Grant is one in a million - treated us like a VIP The Laundromat is an added bonus. I would highly recommend to everyone 👍
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Date of stay: April 2021Trip type: Traveled with family
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Lissb23 wrote a review Apr 2021
Torquay63 contributions53 helpful votes
Hotel's Favorite
What a terrific find the Novotel was. We’ve just returned from 9 nights and we didn’t want to leave. The deluxe room was clean and comfortable. Beds very comfortable. House keeping did a wonderful job cleaning the room daily, they were spotless. Delicious menu, and affordable. We ate at the resort 6 nights out of the 9. The big brekky was delicious and the perfect size. Coffee good too! Try the housemade granola too - divine! The pool is kid friendly and great for us adults too. Sand entry for the little ones, catering for everyone. Swim up bar, cocktails, skewers fresh from the bbq at the pool bar from 5pm..... I could go on! SPECIAL MENTION goes to Deb in the kids room, what a woman! She does a wonderful job daily running the kids activity program. The kids adore her, and she adores the kids. What an asset to your hotel. Thankyou for running a holiday program for the children, our kids loved it. We’ll definitely be back soon, our number one choice in Cairns now. Location is A+ The only advice I could give would be a few more pool lounges for peak times and a second table tennis table. You guys rock!
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Date of stay: April 2021Trip type: Traveled with family
4 Helpful votes
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 3 weeks ago
Lissb2380, Wow what an amazing review, thank you for choosing Novotel Cairns Oasis Resort for your family holiday. Our Deluxe rooms are the room type to book for that new room feel and great you found the bed comfortable. Fantastic your kids enjoyed the Kids activities, this was the first time we tried a full program for the School Holidays. I think Deb enjoyed it as much as all the kids, we are lucky to have her undertaking this for us. We also learnt from the December School holidays that our guests were looking for more options at dinner so we tried the skewers, they were popular, my favorite was the satay Chicken skewers. Appreciate your review, will pass onto our team to ensure we keep up the high level of service and look forward to welcoming you back again. Regards, Scott Grant General Manager
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Emily A wrote a review 7 May
Brisbane, Australia1 contribution
Go anywhere else. While the room itself was fine, the hallway smelled like damp pee. Now for the restaurant. Oh boy. The first night, a meal was forgotten, the next morning, we never got our coffees. The next night, one of our meals was incorrect. The food we did receive, was average at best. Don't bother trying to order at the bar, or if you do, be prepared to wait 20 minutes for your drink. And lastly, upon checkout, they tried to bill us for the room, that we had pre paid for. If you do stay here, skip the restaurant and go across the road to Roo Bar for a cheap feed, or around the corner to Dundee's for something more fancy.
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Date of stay: May 2021Trip type: Traveled with friends
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded yesterday
Emily, Thank you for taking the time to review our hotel. Let me start with apologizing for your poor experience, it would be great to have a chat to you so I can understand further where we went wrong. If you get a chance can you email me on scott.grant@accor.com and I will contact you. We always want to have guests have a great experience. Hope we can chat. Regards, Scott Grant General Manager
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Mark B wrote a review 6 May
10 contributions6 helpful votes
We have stayed here several times over the last twenty years and this hotel still maintains a friendly warm and relaxed environment with clean and functional rooms with excellent fittings. From checking in , every aspect was fine, except for the torrential rain, but we can’t blame the hotel for that. If I were to make any criticism, and this applies across the Accor group hotels we stayed in in Cairns, it would be the A la carte breakfast replacing the buffet breakfast due to Covid. Most hotels in NSW have recommenced buffet dining with strict rules on sanitising. The one choice meal, and beverage seems more based on cost saving rather than due to Covid. If I chose bacon and eggs, I couldn’t obtain extra toast to have jam on, without having to pay extra. This wouldn’t be the case with a buffet. An additional coffee, also extra payment. Seems very penny pinching. Otherwise the hotel is great. We will be back.
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: Happy anywhere.
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1 Helpful vote
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded yesterday
Mark, Thank you for your repeat business and appreciate you taking the time to review our hotel. We have had our fair share of rain in the past few weeks however looks amazing at the moment. For the foreseeable future we will be doing al a carte / cafe style breakfast. We have ensured to remove all advertising about the buffet, will look to have updated with cafe style menu. Appreciate your comments around the coffee and juice options, we are reviewing our offerings. It is great to hear you will be back and look forward to seeing you again at Novotel Cairns Oasis Resort. Regards, Scott Grant General Manager
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Jess R wrote a review Apr 2021
14 contributions2 helpful votes
I stayed here as the Novotel Cairns Oasis resort offers discounted rooms in the current "Emergency Services Accommodation Special" through Accor Hotels. It was so great to see such an amazing resort offering discounts to us nurses and it was a very pleasant stay. The pool was amazing. Bed was super comfy. Reception staff were lovely. The only thing I would have to say is that because I was a female traveling solo I felt a little bit unsafe staying on ground floor in the room furthest away on the floor near the fence that goes to an area that wasn't part of the Novotel resort area.
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Date of stay: April 2021
Location
Cleanliness
Service
2 Helpful votes
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 1 week ago
Jess, Thank you for taking the time to review our hotel. We appreciate what you and the emergency services do for us in these difficult times, thank you. Great to hear our team looked after you well and you enjoyed your time with us. We look forward to welcoming you back again. Regards, Scott Grant General Manager
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PRICE RANGE
US$83 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairns oasis hotel cairns, oasis cairns, accor cairns oasis hotel, cairns novotel, oasis resort cairns, oasis hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
314
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Frequently Asked Questions about Novotel Cairns Oasis Resort
Which popular attractions are close to Novotel Cairns Oasis Resort?
Nearby attractions include Muddy's Playground (0.4 km), Cairns Esplanade Lagoon (0.4 km), and Esplanade Boardwalk (0.3 km).
What are some of the property amenities at Novotel Cairns Oasis Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Cairns Oasis Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Cairns Oasis Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Cairns Oasis Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Cairns Oasis Resort?
Conveniently located restaurants include Mi Piace Espresso Bar, Cruze Coffee, and Cairns Burger Cafe.
Are there opportunities to exercise at Novotel Cairns Oasis Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Novotel Cairns Oasis Resort located near the city center?
Yes, it is 0.2 km away from the centre of Cairns.
Are any cleaning services offered at Novotel Cairns Oasis Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cairns Oasis Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cairns Oasis Resort?
The staff speaks multiple languages, including English, Spanish, Japanese, Thai, Korean, and Filipino.