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Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline.
very friendly and competent staff. Excellent location and nice apartments. Good hotel for city trip to Brisbane and for business in the city. Breakfast is arranged together with the Coffee Club and this enables an enjoyable and tasty breaky.
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Review collected in partnership with Minor Hotels
Date of stay: March 2024
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 4 days ago
Dear tvanveen2024, Thank you for sharing your experience with us. We're thrilled to hear that you had a very good stay and found our staff to be friendly and competent. It's great to know that you enjoyed our excellent location and the quality of our apartments, making it ideal for both city trips and business stays in Brisbane. We're delighted that you enjoyed the breakfast arrangement with the Coffee Club, and we're pleased it added to your overall experience. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the pool areas with heated pools perfect for a drizzly weekend. Apartment clean and comfortable and quiet for a city centre location. Great location right in the heart of the cbd. Parking easy and a reasonable cost considering locations. Staff friendly and efficient
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Review collected in partnership with Minor Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded Mar 16, 2023
Dear heieup, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very easy to find if you are not a local, big signage that can be seen from all angles and unobstructed. I would recommend this hotel to visitors who are wanting to be central to the local sites such as the Brisbane Museums and QPAC as it is a 15-19 minute walk and the scenery is quite nice with many good photo opportunities and small cafes to make a stop into. This hotel is also very close to the Queen Street Mall which is another must see location. The room I stayed in was a one-bedroom suite and it was very comfortable, with a kitchen, loungeroom, laundry, bathroom and balcony. The furniture was well maintained and comfortable. Very clean and was stocked with some dishwashing liquid as well as laundry powder if you wished to do some washing, very convenient if you are a capsule traveler and the laundry includes ironing and dryer facilities as well.…
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear parker19962024, Thank you for your review. We're thrilled you found our hotel centrally located and easy to find. It's wonderful to hear that you enjoyed the comfort of our one-bedroom suite and appreciated the convenient amenities provided. We're glad our location allowed you to explore Brisbane's attractions easily. We appreciate your recommendation and look forward to welcoming you back soon. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel. Good position. BUT, we needed disabled assistance unit that wasn’t available. No restaurant in hotel, Altho quite a lot nearby. Again awkward for us with disablilty requirements. (May I add, this experience is new to us. We are elderly and we are also just learning how to navigate the disabled life. Stayed here as International friends had already booked this hotel and we wanted time together. Felt $40mper day car parking a bit expensive - considering price of our room.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 3 weeks ago
Dear glenda p, Thank you for sharing your experience with us. We're glad you found our hotel good and in a convenient position. However, we apologize for any inconvenience caused by the lack of a disabled assistance unit. Unfortunately, as a standard city hotel, we do not offer disability-friendly accommodations, and we regret any disappointment this may have caused. Please note that this information was advertised prior to your arrival, and we offered to assist with canceling your booking free of charge. Regarding the parking fee, we appreciate your feedback. It's worth noting that our parking price is in line with other parking rates in Brisbane city. However, we understand your perspective and will take it into consideration for future adjustments. We hope you enjoyed your time with your international friends despite the challenges, and we thank you for choosing to stay with us. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a 1 bedroom suite. City views. Hotel is very central 5 min walk to Queen Street mall. Staff were super nice and easy going. Check in and was super quick and easy. They have secure parking. All round great stay will return
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 3 weeks ago
Dear rnhendo, Thank you for your positive feedback! We're thrilled you enjoyed your stay and found our location convenient. It's great to hear that our staff made check-in easy for you. We look forward to welcoming you back on your next visit. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked 2 nights at the Oaks on Charlotte in a 2 bedroom apartment for a concert in the valley. On arrival at around midday I asked if there was any updates on the room and availability for an early arrival and they suggested the room would be prioritised but was not ready now, and they would let me know when it was. I figured that's the norm, ill grab a bite and when I get back it will be a short wait and ill be in to get a quick rest after an early start. On checking back at 1pm, I was advised HK were servicing the room. at 2pm I was advised HK were still servicing the room. At 230pm I was finally given my keys. This fell far short of expectations, and really set the tone for the remainder of the stay. While I did not take photos, after reviewing several of the other reviews - you could safely assume these are similar issues to what I will describe. Walls were dripping with humidity or condensation to the point of having visible stain marks in several locations. Shower screens were not what I would consider clean as such. On asking for the singles to be made into a double I was advised it would be a $40.00 charge - something I have not experienced in hospitality to date... Overall I had a great 2 nights in Brisbane, but this was not due to the facility of the Oaks on Charlotte, and given the options in the area - I think for the price paid I will Likely choose another property in the future. For 260ish a night, for a 2 bedroom apartment with little to no service, its hard to feel like this was value. I will say there was one consideration given that were appreciated, a complimentary extension on checkout of 1 hour - which somewhat makes up for the delay in getting in to the room. The staff were generally very pleasant although there were no real standouts and on arrival I got a feeling of either apathy or ignorance and i'm not sure whether that was because I was tired and cranky or if that was the general experience based on several compliments in other reviews.…
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Date of stay: February 2024
Value
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 3 weeks ago
Dear jordanh441, Thank you for sharing your experience with us. We sincerely apologize for the delays and inconvenience you encountered during your stay. It's disappointing to hear that the service fell short of your expectations, particularly regarding the delayed room availability and cleanliness issues. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Your comments regarding the walls, shower screens, and bedding arrangement charge will be investigated and resolved promptly. While we're glad to hear that you had a great time in Brisbane overall, we regret that your experience at Oaks on Charlotte did not meet your expectations. We're pleased that you appreciated the complimentary extension on checkout and found the staff generally pleasant. However, we apologize if you felt a lack of standout service. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. Walking distance to mall, train station and many food options. Taxi ranks right outside. Team were friendly and helpful. Room was spacious and had everything we needed to enjoy our stay.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 3 weeks ago
Dear shanevbradford, Thank you for your positive feedback! We're thrilled you enjoyed our convenient location, friendly team, and spacious room equipped for your needs. We look forward to hosting you again soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When paying extra for a 3rd adult for a 1 bedroom apartment and being told there was a fold out sofa bed only to arrive and check-in and it was a small 2 seater couch, was very disappointing. Also not a 3rd set of linen or towels so the 3rd adult had been completely missed in the booking - apart from us being charged for it. Further disappointment when we rang reception to advise and were told a "trundle bed" would be delivered to the room at 7.30pm that night??? So we went out and came home around 11pm only to find the bed hadn't been delivered. On the phone to reception again to advise and the young gentleman on reception said he knew nothing about it so obviously in the handover of shifts the staff had NOT communicated at all. Took him about half an hour to find a bed and bring it up along with the 3rd set of linen and towels. Not his fault by the way - and he was very helpful as much as he could be. But the bed was all bent out of shape and even missing a wheel. Mattress was so thin and uncomfortable. We ended up taking the cushions from the sofa and making a base to lay the mattress on. My cousin had the WORST sleep that night once we eventually got it all sorted by midnight. Not impressed at all and certainly won't be returning to this hotel when there are others with better facilities and customer service who represent much better value for money. Quite disappointed. Only 5 start thing was the cleanliness of the room and the location. …
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 4 weeks ago
Dear janzey2024, Thank you for sharing your experience with us. We sincerely apologize for the disappointment and inconvenience you encountered during your stay. It's regrettable that the accommodation for the third adult did not meet your expectations and that there was a lack of follow-up regarding the bed arrangement. We understand the frustration caused by the miscommunication between staff shifts and the delay in resolving the issue. Your feedback is invaluable, and we will address this with our team to ensure improved communication and service delivery in the future. We're glad to hear that the staff member you interacted with was helpful, despite the challenges. We also hope that you have received our personal email with our resolution to this issue and our gesture of goodwill and hope you will consider staying with us in the future. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room a bit tired and depressing. Bathroom floor and skirting boards were dirty. Shower surround urgently needs replacing. Position of hotel is good but would not return as I feel there are better places to stay where maintenance is better. Staff were helpful when air con was not working. Toilet on the ground floor by the lifts gave a terrible first impression. Got the impression that the owners /management just don’t care
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 4 weeks ago
Dear AnneAucklandNZ, Thank you for your feedback. We apologize for the disappointment with the condition of your room and cleanliness issues encountered. Your comments are valued, and we will address maintenance concerns promptly. We appreciate your acknowledgment of our helpful staff and regret any inconvenience caused during your stay. Your feedback is important to us, and we hope for the opportunity to improve your experience in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located in the city, this place is walking distance to the Queen Street Mall, restaurants, Central rail station, Queen Sreet Bus station, St Stephen Cathedral and the Botanical Garden. The staff at this hotel are friendly, helpful and provide exceptional customer service. We stayed in an one bedroom apartment with cooking facilities and laundry for seven nights. The place was very clean and spacious for a couple. There is Coffee Club shop next to the hotel, open for breakfast, lunch and dinner. Having stayed at this hotel previously, I have no hesitation in recommending this place for a short or long break.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 4 weeks ago
Dear Trip744138, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our great location in the heart of the city, within walking distance to many attractions and amenities. It's fantastic that you found our staff friendly, helpful, and providing exceptional customer service. We're delighted that your one-bedroom apartment with cooking facilities and laundry met your needs for your seven-night stay and that you found it clean and spacious for a couple. We're glad you enjoyed the convenience of having a Coffee Club shop next to the hotel, offering breakfast, lunch, and dinner options. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay, whether for a short or long break. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
₱7,564 - ₱10,845 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks charlotte towers hotel brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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