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Mercure Darwin Airport Resort

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Traveler (219)
Room & Suite (82)
Pool & Beach (20)
Overview
  • Excellent13%
  • Very good35%
  • Average31%
  • Poor14%
  • Terrible7%
Travelers talk about
“on demand”(8 reviews)
“free shuttle”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (674)
Filter reviews
645 results
Traveler rating
89
208
199
98
51
Traveler type
Time of year
LanguageEnglish
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89
208
199
98
51
Show reviews that mention
All reviewsclose to the airporton demandfree shuttlean early flightbetween flightsbeautiful poolchinese restaurantan overnight staycomfy bedhandy locationpool area isshort staybungalowcasuarinacbd
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1 - 5 of 645 reviews
Reviewed 1 week ago via mobile

I picked this hotel having been on the road for 3 months travelling around Australia in a caravan and I thought I would splash out on what I thought would be a bit of bit of luxury and due to its proximity to the airport...More

Thank Ian A
Response from K_Staraj, General Manager at Mercure Darwin Airport ResortResponded 1 week ago

Hi Ian, I hope you are well today and thank you so much for sending through such valuable feedback relating to your recent stay at Mercure Darwin Airport Resort. I am so sorry that you went to the trouble of checking in on line to...More

Reviewed 1 week ago via mobile

Bedding configuration was not provided the same that was booked. Shower was broken and unusable. When this was highlighted to the front desk, there was no urgentcy to have this rectified prior to departure.More

Thank Mark B
Response from K_Staraj, General Manager at Mercure Darwin Airport ResortResponded 1 week ago

Hi Mark, Thank you so much for reviewing your recent stay at Mercure Darwin Airport Resort. I am very sorry that this stay did not meet your expectation and please trust that I have passed your valuable comments on to our Maintenance Manager and Front...More

Reviewed 2 weeks ago via mobile

Very helpful staff, however the rooms are very tired, opened the door and immediately smelled mould. Obviously used by fly in fly out personnel, so the Restaurant was extremely busy and very slow,Our meals were disappointing.The pool area is lovely.More

Thank Ginny4486
Response from K_Staraj, General Manager at Mercure Darwin Airport ResortResponded 1 week ago

Hi Ginny4486, Thank you so much for your feedback and we are glad to hear that you enjoyed our location and pool area. I am very sorry that your accommodation did not meet your expectation; please trust that we take this on board as we...More

Reviewed 2 weeks ago via mobile

Pros: lovely staff, nice pool area, lobby area is modern with free newspapers & cookies, close to airport Cons: dark, old bathrooms bordering on grubby, infestation of tiny ants, one cockroach seen, noisy fridge, teabags not replaced till run out There were also lots of...More

Thank blackorange11
Response from K_Staraj, General Manager at Mercure Darwin Airport ResortResponded 2 weeks ago

Hi blackorange11, Thank you for your review of Mercure Darwin Airport Resort. Firstly, thank you for pointing out the positives about your stay; we are glad that you enjoyed our reception, pool area and the complimentary goodies on offer. Please let me apologies for the...More

Reviewed 3 weeks ago

As explained in the title, this is why I'm rating this property terrible (obviously). Which really is a shame because the staff are super friendly, and the bed was pretty comfortable, and the bathroom was nice. The air con was pretty noisy (the next morning...More

Thank alicialflos
Response from K_Staraj, General Manager at Mercure Darwin Airport ResortResponded 2 weeks ago

Hi alicialflos, Thank you so much for passing on your valuable feedback. Many, many apologies for the issue that you faced on your recent stay. Please trust that I have investigated and dealt with this matter personally to ensure this does not happen again. Thank...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Wheelchair Access
Business Center with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$89 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Darwin
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$89 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Darwin
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveler (219)
Room & Suite (82)
Pool & Beach (20)
Dining (11)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
lisa b
19 February 2017|
AnswerShow all 6 answers
Response from K_Staraj | Property representative |
Hi Lisa, most definitely we can assist you with late checkout and storage of your items. We also do some day use options and are really flexible depending on peoples needs. As I operate the Novotel and Mercure we have 425... More
0
Votes
HeidiandKeith26
4 December 2016|
AnswerShow all 7 answers
Response from K_Staraj | Property representative |
Hi HeidiandK..., please let me know what has happened to cause this question. I am concerned perhaps my follow up has not come through. Please don't hesitate to email me at ha209-gm@accor. com and I will contact you... More
0
Votes
can0pus1
10 September 2016|
AnswerShow all 2 answers
Response from can0pus1 |
I wish to do a review on this accomodation
0
Votes
Room Tips
"Book at Novotel Airport Hotel. All my experiences there were fantastic."
Read review
"For older people I recommend a ground floor room as there are no lifts."
Read review
"quiet and private"
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"For us it would be chalets 327, 328 or 329 as these overlook the nature reserve and are away from the pool."
Read review
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