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#5 of 37 hotels in Darwin
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Centrally located in the heart of Darwin city, the five-star Hilton Darwin offers spectacular Esplanade, harbour and city views from its spacious Guest rooms and suites, providing contemporary accommodation for both corporate and leisure travellers. It offers Darwin’s only Executive Lounge and a Digital Key Platform enabling guests to bypass check-in with the Hilton Honors app. The multi-award-winning restaurant, PepperBerry showcases modern Australian cuisine combined with bush spices, open daily for breakfast, lunch and dinner. The hotel also features the classy Palm Court Bar & Lounge offering an extensive and premium selection of wines, champagnes, cocktails and delightful bar snacks in a relaxed stylish setting. Darwin's only Executive Lounge is an exclusive and stylish place to work or relax and admire a harbour view from the stunning environment on the 20th floor available to all Guests staying in Executive rooms and suites.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Nestled in a coveted spot, Hilton Darwin delights guests with its strategic location near the Esplanade and waterfront attractions. The establishment is celebrated for offering value through affordable dining and well-appointed rooms, although a few guests mention costly extras. Rooms on higher floors are particularly praised for their sweeping views and spaciousness, though some have noted issues with humidity.
The service stands out as professional and caring, with housekeeping and front desk staff frequently receiving accolades, despite occasional service hiccups. Cleanliness is a strong suit of the hotel, complemented by an inviting contemporary atmosphere and a range of amenities, though the executive lounge and breakfast offerings sometimes fall short of guest expectations.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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We stayed five nights at the Hilton Darwin, and were very pleased with the whole experience. We stayed in a suite on the Club Lounge floor. The decor was a little dated , and the room a little musty for the first day, but the air conditioning kicked in nicely to disperse any mustiness.
The hotel restaurant- Pepperberry - provided an adequate breakfast and an excellent dinner: a wide menu , with every dish beautifully cooked.
On the 2 days where we had early tours and so left before breakfast was open, the hotel made up breakfast boxes for us, which were appreciated.
The hotel was a little short-staffed, which is par for the course for so many businesses these days. However EVERY staff member was extremely pleasant and went out of their way to assist .
The hotel is well- located .
We thoroughly recommend it.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Â Ask about the breakfast boxes if you have an early tour; and pay extra for Club Lounge access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Jun 15, 2023
Thank you very much for staying at the Hilton darwin and for sharing your great review on TripAdvisor. I am delighted to hear that you had a great stay and also were able to enjoy our delicious food on our ward-winning PepperBerry Restaurant. I also appreciate your very positive comments about my wonderful team which I will share with them. Once again, thank you for taking the time to give us feedback and we are looking forward seeing you again in the future. Kind Regards, Markus Kaliss - General Manager
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As a member of the Hilton group we were offered an upgrade at an excellent price to a harbour view room and access to a club lounge which offered free drinks and nibbles between 5.30 and 7.30 each evening The room was clean, comfortable with a great shower We did eat in the restaurant where the food was well presented but huge portions. Service was a bit slow and the staff didn’t always seem sure about the menu contents We ate breakfast in the breakfast area with a good choice of options. Some of the seating is in urgent need of refurbishment. The hotel is well located close to the shops, the seafront and many restaurant choices There is a small pool and area on the 10th floor. The staff were all friendly and helpful.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hiltondarwin, General Manager at Hilton Darwin
Responded Mar 25, 2020
Dear Julie P Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and I am pleased to note that you've enjoyed your stay with us. Your support as a Hilton Honors member is appreciated. We look forward to welcoming you back again soon. Markus Kaliss General Manager Hilton Darwin
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Central location changed rooms due to not clean room given first time still had dental floss in shower toilet seat not fitted properly. Staff where great in restaurant and bar room service limited menu. Room cleaning was slow but staff cleaned well when asked front desk regarding this at 230 pm as wanting to shower after being out in the heat was told lots check ins but gave a afternoon pass to executive lounge which had cold water and somewhere to sit while waiting for room to be cleaned. Would recommend for a central location try Phat Mango for a great meal and Matt wright tours next time i would be staying in cullen bay or mindill beach much nicer location and cleaner streets
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded May 2, 2022
Thank you very much for staying at the Hilton Darwin and for taking the timer to write a review on TripAdvisor. I am happy to hear that you had a good stay. I am sorry to hear that you had a small issue with the cleanliness of the room and I would like to apologize. As you most likely know, there is currently a severe shortage of staff in the NT which also effects us a little. I am glad to hear that you liked our newly renovated Executive Lounge and I hope you had the opportunity to dine in our award-winning PepperBerry Restaurant. Kind Regards and we hope to see you soon again, Markus Kaliss - General Manager
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I have been having staycations at Hilton Darwin as COVID was limiting a lot of our travel plans and those stays were really nice (plus Pepperberry is one of my favourites). So when I booked the hotel to spend our New Year's Eve there, I was shocked that the whole stay was very abysmal. For a technically $400/night stay on that peak date, I think it's only fair that I expect non-stained bedsheets and pillowcase. When I flagged this with reception, all they did was to leave the replacement sheets on the bed and we had to struggle replacing it ourselves. This is a minor task but admittedly did not help the situation of finding blood-coloured stain on sheets.
Second, room 1430 (corner room) was a mistake. I chose it myself through the Hilton Honours app as I thought it will be the quietest. I was very wrong. The noise of the door opening and closing from the room beside us is so loud that I jump every time it happens and my partner ended up not being able to sleep because of it. The hotel had advised early on that it's full occupancy so we didn't try to change rooms anymore.
Third, for $400 a night, you'd expect complimentary water bottles. Haha, nope. We expected wrong. What an insult.
Fourth, no free movies whatsoever as well.
And fifth, we went down for breakfast at 8:20AM. They had a massive waitlist and we ended up waiting close to an hour and then another line in the buffet that cost us another 20 minutes. All these waiting while we were dehydrated and hung over from New Year festivities. I am just confused as to why there was a massive wait? Was that the first time the hotel ever experienced full vacancy to not anticipate or plan the breakfast rush properly? It was bizarre. Props to the staff though, I saw them trying to cater to irate customers at such an early time of the day. By the time we finished eating it was 10:00AM and it delayed our day's plans.
All in all, I'm rating it 2/5 only because my other stays were okay. It's just really bad that the worst experience was on a special day and the most expensive at that. Consistency is key.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't get corner rooms. Dim and neighbouring room's door is too close to your door so the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Jan 17, 2022
Thank you very much for staying at Hilton Darwin and for sharing your feedback with us. I am very sorry to hear that we did not fully meet your expectations and I would like to apologize for that. I have discussed the cleanliness issues with my housekeepers in order to avoid similar issues in the future. For environmental issues, we do no longer supply free water in plastic bottles in the room in order to reduce our plastic waste. The water in Darwin is safe to drink and we provide mineral water in all of our minibars. I am sorry to hear that this option did not work for you. Breakfast can be a challenge is all guest decide to dine at the same time during a high occupancy day. The current staff shortage in the NT does of course not help us and I would like to apologize again for the wait. Once again, thank you for your feedback which is helpful to improve services and processes and we hope to have another opportunity in the future to welcome you. Kind Regards, Markus Kaliss - General Manager
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Very very disappointed after a 2 day weekend stay at the Hilton, there was no mini bar in our room and when my Husband asked about it he was ignored, we asked 3 times over our stay but yet at check out we were asked if we had touched anything from the mini bar when telling Staff we didn't have one the lady at reception didn't even give a damn. Breakfast on both days were cold even our coffee and hot chocolates were literally cold like they were taken out of the fridge. We order 2 orange jucies with breakfast received 1, butter for our toast was melted (actually metled), no room service menu in the room, only local channels no foxtel. Overall all the only great thing about our stay was the bed being comfy, Myself and Husband are long time Territorians that have stayed at this hotel many times but after this weekend we differently won't be staying here as we just lost $400 due to the Hiltons poor standards.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Nov 5, 2020
Dear Biancam443 Thank you for taking a moment to share your experience here. Your support is appreciated and the feedback you provide is highly valued. We are very sorry we did not exceed your expectations during your last stay with us and your comments on the minibar and breakfast are noted. Unfortunately, the restaurant was under renovation during your stay but we are happy to confirm now that the restaurant has finally opened with first class breakfast buffet offerings. We have a new Stay & Dine package available on Tourism Top End and we would love to have you back and see the changes we've made in the lobby, restaurant and bar & lounge. I hope you will give us a chance to rediscover the Hilton and make it right for you this time around. Thank you again and we look forward to welcoming you back soon. Best regards, Markus Kaliss General Manager
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When booking, be sure to add the breakfast option as the breakfast buffet is very nice. We opted for a Harbourview room and added the package for a higher level and the Executive Club, which served very nice finger food and unlimited drinks before going out for dinner. We chose this hotel as our tour started from here early in the morning. The hotel is conveniently located, just a short walk to the bus station and teh city restaurants. There is an eco plan for room cleaning. The outdoor pool is not heated, but is very private with many deck chairs. The gym had well maintained equipment. We really enjoyed our stay and would love to come back one day.
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Date of stay: June 2021
Value
Service
Sleep Quality
Room Tip:Â The Harbour view rooms have good views of sunrise and sunset. Sign up for the Executive Club...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Jul 21, 2021
Thank you very much for staying at the Hilton Darwin and for sharing such a great review. I am delighted to hear that you had a great stay, enjoyed the Executive Lounge and our delicious breakfast. Our Lounge is currently under renovation and we will open an fully renovated and enlarged lounge in August. I hope to welcome you back soon so that you can experience the new Executive Lounge. Kind Regards, Markus Kaliss - General Manager
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We stayed 4 nights at the end of our Kimberley Tour. I found the service pleasant but did feel they talk the talk but do not walk the walk, so to speak. A card on the bedside table states Hilton changes the bed linen after the third night unless you request differently. Our sheets were not changed in 4 nights. The notice stuck to the mirror espoused their COVID protocols and surface cleaning practices. Well, there was enough dust on the glass shelves in to write words in. The bathroom did not have an exhaust fan and the shower ceiling area had definitely seen better days-peeling paint, mould, etc. I shared the feedback at the desk and was "thanked for the feedback". I shared the feedback in the post stay questionnaire and survey-no response. I was not and am not expecting anything other than an acknowledgement, but they are simply not a 5 star facility charging 5 star rates.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Jun 14, 2022
Thank you very much for staying the Hilton Darwin and for sharing your feedback on TripAdvisor. I am sorry to hear that we did not fully meet your expectations and I would like to apologize. You might be aware that there is a severe shortage of Hospitality staff, especially in Housekeeping and we currently struggle to maintain our usual high standard. The points you mentioned clearly don't reflect our usual high quality of cleaning and I would like to apologize for that. We are very much looking forward d to welcome you back to our hotel should your travel take you to Darwin again. Kind Regards, Markus Kaliss - General Manager
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Upon arriving at the Hilton Darwin the reception staff were unsure of the date changes I had made to my booking, they couldn’t confirm if breakfast been included, I was advised they would look into this and get back to us, although by the second day they were still unsure; inviting us to have breakfast until they had made the appropriate enquires, by the third day we had ceased eating at the hotel due to lack of communication as promised.
This was just the beginning...we booked a week long stay for my brothers 21st birthday.
Entering my room there was quiet a musty smell. The aircon vent was covered in dust and I presumed this was the cause, complaining to reception I was told there were no other rooms to be relocated too as the city was booked out. The smell got increasingly worse over the next day or so and much to our disgust we found a rotting mouse in the corner of the room under the arm chair.
The coffee and tea provided in the room was wet and unusable the teacups were marked and obviously not cleaned properly, the overall cleanliness of the hotel is not what you would expect for 5 star quality.
Parking wasn’t included in the cost, we were not advised of this until arriving at the hotel where we were given the option to pay $39 a day for parking or find alternative parking.
My personal details were sent to another guest by mistake...could only fit 200 characters
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Markus Kaliss, General Manager at Hilton Darwin
Responded Jun 2, 2021
Thank you for staying with us and for providing us with feedback about your recent stay. I am very sorry to hear that we did not manage to reach your expectations and I would like to apologize for that. There are always 2 sides to a story but I do to want to discuss them in this public forum! Kind Regards, Markus Kaliss – General Manager
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Stayed here for a New Years holiday. Location is great, right across the road from the beautiful Hotel Darwin, and near the food court that serves authentic, good quality asian foods at very cheap prices. Pool is good, has a spa and lots of seating and pool towels available for guests. Toiletries provided were all of very good quality.
We enjoyed our stay at the Hilton. The only (small) negative is that while the foyer areas and restaurant/bar are all lovely, the rooms themselves are feeling a little dated and in need of renovation.
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip:Â Higher the better and facing the water
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Northern Territory, General Manager at Hilton Darwin
Responded Jan 18, 2021
Dear KB240176, Thank you for choosing to stay with us at the Hilton Darwin. It is fantastic to hear that your recent experience at our property was excellent. Thank you for the feedback and we are working towards to improve the room amenities and quality overall. We hope your next visit will be as pleasant as the previous ones and look forward to welcoming you back again. Sincerely, Markus Kaliss General Manager
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What a dump!It started when i checked in. The restaurant is under construction and the banging was so loud that i couldn't hear word the hotel receptionist was saying. took the elevator to my floor and the hallways were drab and dark with a color choice of an ugly brown. Went into my room and it looks like the room hasnt been renovated in over 10 years. the stain on all the furniture was peeling, the color choices continued that ugly brown theme. Went into the shower and there was a huge water bug. The hotel is on Mitchell street where a lot of homeless hang out. It wasn't unsafe but but its not the aesthetic i want especially considering the price I paid. Do yourself a favor and stay one street over and stay on the Esplanade. Much nicer. Someone had recommended that i stay at the Mantra on Esplanade which looked nicer when i drove by. The only reason i didn't give this 1 star was that the front desk was nice and helpful and the gym was decent.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hiltondarwin, General Manager at Hilton Darwin
Responded Mar 25, 2020
Thank you for taking the time to tell us about your experience at the Hilton Darwin. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hilton, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, we are in the midst of renovating our lobby and restaurant which will have a huge impact. We do apologise for the noise at this time. I do hope we have the opportunity to welcome you back and restore you faith in Hilton Darwin. Sincerely Markus Kaliss General Manager
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I am sorry for the delay in responding to your questions.
The pool and breakfast was only shut during the recent snap lock down. This was due to government regulations.
All facilities and serviced are currently open.
Kind Regards,
Markus Kaliss - General Manager
We have a guest laundry in the hotel that can wash/fold/iron guest cloths but we do not have a self-service guest laundry room.
Kind Regards,
Markus Kaliss - General Manager
When I was there 2 weeks ago it was (finally) being finished - the manager thought it would only be a few weeks more. It was supposed to be finished in May and they have had delay after delay.
However if that is important to you I would recommend ringing the hotel to find out, and I would recommend waiting until it is actually finished. So far predictions have not played out.
There are more places to choose from in the Darwin area.
PRICE RANGE
₱8,349 - ₱10,337 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNorthern TerritoryTop EndDarwin
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
