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Stay twice before and after a tour, and the service was horrible. Front desk who looked like they didn't want to be there, and with no phone manners, rooms with curtains torn and bathrooms that had mould. Room service dinner was cold, with rocket that...More
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My husband & I stay all over Alice Springs for work, and we didn't realise Aurora is literally situated in the centre of Alice, no cars needed to explore. On another note it's a bit run down, mould in the shower, stains on thread bare...More
Thank Sophie R
Response from Management_Aurora, Manager at Aurora Alice SpringsResponded yesterday
Thank you for taking the time to review your stay at the Aurora Hotel.
We are sorry that the experience you had with us regarding the Room Service, did not live up to your expectations on this occasion.
Please accept our apologies for...More
Very good accom with excellent daily cleaning. We were on second floor with minor footstep noise above us. Generous with soaps, shampoos, coffee etc. We had a disappointing dinner at the Red Ochre Grill. Fish was over cooked, rice sloppy and broccoli barely cooked. Chicken...More
We enjoyed simple no frills accommodation, with a comfortable bed, good pillows, sufficient warm blankets in the wardrobe when needed (and we didn’t need them all the time in a 4 night stay). Good lighting in room, TV, tea and coffee making facilities and mini...More
Stayed 4 nights on a long weekend and sheets were not changed once. Stained, threadbare towels. Dirty curtains, mouldy shower.
We received a Note in the room to say no housekeeping on the Monday public holiday and if you wanted clean towels to ring down...More
Response from JudyOliver | Reviewed this property |
We had a large Mitsubishi 4 wheel drive (Pajero) and there was plenty of room height-wise but it was a bit tight width-wise. I would recommend using the hotel car park if you can for security, but if not, there is quite a... More
We had a large Mitsubishi 4 wheel drive (Pajero) and there was plenty of room height-wise but it was a bit tight width-wise. I would recommend using the hotel car park if you can for security, but if not, there is quite a large open air public car park on the other side of the road
There is a car park underneath and whilst it is not lock up, I think you would say it is fairly safe. We walked through it a few times and the only people we saw in there were people either getting into or out of their own... More
There is a car park underneath and whilst it is not lock up, I think you would say it is fairly safe. We walked through it a few times and the only people we saw in there were people either getting into or out of their own cars.