InterContinental Sydney, an IHG Hotel
117 Macquarie Street, Sydney, New South Wales 2000 Australia
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Room & Suite (750)
Dining (323)
About
#75 of 207 hotels in Sydney
Location
Cleanliness
Service
Value
Nestled in the dress circle of Circular Quay with unparalleled views across the Harbour City, InterContinental Sydney has been an icon of choice for more than 35 years. Set within the restored Treasury Building of 1851, the hotel's 509 guest rooms including 28 suites boast views of Sydney Harbour Bridge, Sydney Opera House, the Royal Botanic Gardens or the city skyline.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Classic
Languages Spoken
English, Chinese
Location
100Great for walkers
Grade: 100 out of 100
253Restaurantswithin 0.5 km
78Attractionswithin 0.5 km
Contact
117 Macquarie Street, Sydney, New South Wales 2000 Australia
Getting there
Circular QuaySydney Trains3 min
Martin PlaceSydney Trains8 min
5666Reviews96Q+A100Room tips
Reviews
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Great hotel. Close to everything. The concierge and front of house staff were very welcoming. We had a great stay. We were upgraded to a Harbourview room when I mentioned it was our anniversary us a late checkout provided at no extra cost.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Can’t speak highly enough about this hotel. We had a lovely room overlooking the botanical gardens with the morning sun coming up. Our room was very spacious with a king size bed. The staff are fabulous & can’t do enough for you. We had breakfast included which was plentiful with lots of choice of cooked or continental. Check in and out was pain free with very little wait. We would definitely book again when next in Sydney.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Unfortunately the heated pool was freezing cold, we booked direct and requested a dining option which was not followed up so when we arrived the booking had not been made! One of the beds was obviously old and lopsided. Room 1411. Tea cup in the cupboard dirty and stuck to the saucer. Location excellent and other than the cup/saucer cleanliness excellent, pleasant and helpful staff at the location( obviously phone staff not so efficient due to dinner requests not being followed through)
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded 1 week ago
Dear Pioneer51873600192, Thank you for providing us with an opportunity to hear of your recent disappointing experience at InterContinental Sydney. It seems there were a number of areas that fell short of expectations and I am grateful you've let us know. It is for this reason, if you could please us with your best contact method, we'll be reaching out to you privately so that we can further follow up on your stay experience. Warm regards, InterContinental Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to the ground floor bar for a few drinks before going to our booking on the rooftop bar. The 6 of us sat down and that was it. There were 5 or so staff behind the bar doing heavens knows what as we sat there for 10-15 minutes and just gave up as no one wanted to serve us. We just got up and left and not one staff member even noticed. Terrible staff in the ground floor bar in the InterContinental Sydney. And I will not be back and would not recommend to anyone.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Dont go to the ground floor bar.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded 1 week ago
Dear Hi-there-all, May we sincerely thank you for sharing your candid feedback following your most recent visit to Treasury Bar. It is extremely disappointing to read that you were not attended to in the venue. I have passed this feedback on to both the Venue Manager and Director of Bars to address immediately. We do hope we'll have another opportunity to restore your faith in our service and hospitality. Warm regards, InterContinental Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel and stay. I must admit I read a few negative reviews here on intercontinental Sydney but I don't think they are justified at all. The refurbishment this hotel has undergone has it up to an excellent standard with all the modern furnishings. The room was comfortable and spacious with a lovely view of the botanical gardens (eastview) . IHG diamond benefits were honoured without issue (this was a reward stay for me). I have travelled a lot over the last year and a half and I'd say the breakfast was one of the best I've had worldwide. My only complaint would be the coffee was average when ordering a lungo/Americano/long black, what you are given can vary from place to place but here It was just overly watered down crap. No issue with ordering a cappuccino or latte. All in all it's an excellent hotel I would stay again. …
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After reading the previous reviews I was very trepidatious about staying at the Intercontinental. I was pleasantly surprised with a beautiful lobby area, lovely room and view. The room was tastefully furnished and spotlessly clean. Amazing Byredo products and quality teas, coffee etc. Reception staff were warm/helpful and breakfast was one of the best I have ever had. The only down side was the staff at the Treasury bar were not friendly to everyone, they seemed to welcome some but not others. We canceled eating there due to this. I would definitely stay there again!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had the opportunity to visit the Intercontinental in Sydney this month. The renovations are almost complete with the exception of some critical areas. The hotel looks great in many areas but there are problems. Firstly the Club lounge situation is absolutely unsatisfactory, I understand there have been delays in the new lounge the remedy to this would have been to use the old lounge. The business Centre or what is supposed to be a business Centre is not fit for purpose. If there is no printer, no scanner, no stationary, no staff, no desk its a waiting room. The renovated restaurant for breakfast but the chemical spew that is impersonating Orange juice is obviously terrible. The rest of the breakfast layout was excellent and I have no idea why you would use concentrate. Service was good at breakfast. The treasury restaurant has a good new menu and I had a seafood dish that was quite good and another evening a steak that was cooked perfectly so the kitchen is working well there. The room renovations are good, the bathroom style functions well. The hotel did contact me before I arrived in Australia to advise on the problems with the lounge, and they have done this previously since turning the club lounge into a public bar 2 years ago. The location is fantastic and it was not convenient to change my plans before arrival. I hope the hotel can do better in the future.…
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Date of stay: December 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from IHG Service, Owner at InterContinental Sydney, an IHG Hotel
Responded 3 weeks ago
Dear Lechiffre1, Thank you for selecting our hotel while visiting Sydney and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am truly sorry that you did not experience an exemplary stay due to our Club Lounge and Business Center. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and sleeping quality in our room was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Book 2 nights stay with my wife, on Xmas day and Boxing Day for the king bed room with IHG Diamond tier and Intercontinental Ambassador membership. Because this hotel has too many different tier of room (all same size same design king room, the only difference is the view or high floor) so I only get upgrade to king room with east harbour view, not even close to suite because still have 4 or 5 tier king room above. Although bit disappoint but I understand, that’s fine! Many hotel doing this now. After get into the room, I want to drink some water so check the water glass, oh looks good they are crystal glass but still with brand mark sticker on it, hmm now I know these are very new glass, maybe not even washed? Ok…then I sit in the middle of the bed try to watch TV and found out the “king bed” is actually 2 single bed put together with a very uncomfortable gap in the middle and my bum was painful when I sit into the gap. I went talk to the front desk and the staff say will change another room with real king bed mattress, ask me to wait in the first room, they need to make sure the new room with real king bed. After around 30minutes, the staff take me to new room in the higher floor (same view but higher), I get in and check the mattress straight away, not surprise, still 2 single bed mattress put together. Went down to front desk with all my luggage and told them I’m really really upset. Finally the manager come to talk to me and said will find another room for me. He took me to a new room ( same view same king type) and check with me it’s real king mattress. I told him after all these issues and the time (almost 2 hours after I arrive hotel) I expecting he give me better room like suite then he decided to upgrade me to next tier, king room with bridge view half block by a building. Until here I already feel so tired and decided to give up so I accept the room. During the stay, many small detail make me feel what happened to this place? The bed sheet didn’t fit well, the cover of the base of bed didn’t put well, the small bar fridge door so dirty, tea table dirty, two bathrobe with different hotel label (where is another one from?!), the new bath towel with big dirty black dots, the turn down service put the tea cup on the tea table but with her long hair on it as well. The staff told us to go to a totally block stair when we try to go 1 floor to have breakfast. Breakfast counter hide very well and no staff come out to guide the guests. Been told no table in the main dinning area but saw at least 3 tables are ready to sit. So many little thing made me feel why I pay for Ambassador membership and come to stay in this hotel? I stay many different hotel in Australia and I have high tier membership with few other hotel groups, really really disappoint with this hotel……very bad experience and will not come back to Sydney Intercontinental hotel again. If you thinking a 5 star luxury hotel in Sydney, I will recommend Sofitel Darling harbour or Four season, don’t come to this one. …
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from IHG Service, Owner at InterContinental Sydney, an IHG Hotel
Responded 3 weeks ago
Hi DannyH2807, Thank you for always staying at our InterContinental Sydney and for your loyalty to our IHG hotels. We make sure that our guests receive the best hospitality and service. I'm sorry if there was an issue during your stay. I have noted all of these and will share your insights with our upper department for review. I also sent you a private message to discuss this further. Thank you for choosing IHG as your destination for leisure travel. We hope to host your stay again to show you how we take care of our guests. Warmest regards, Rosh D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bar staff at the new Treasury are great and the renovated bathrooms are certainly an improvement on the old, but these are the only plusses. Service within the hotel itself was extremely poor, very much short of the old standards. We waited nearly an hour for our baggage to be taken up. Pillows were requested but never arrived. As returning guests we booked through the hotel but left hand reception had no idea what the right hand call centre promised. From the rude check in staff who had no details of our actual booking, through to the uppity manager who told us guests were not admitted to the rooftop bar without a booking and referenced the “hotel t&c’s” - what has this institution become. I guess with staff shortages across the industry you just have to accept rude and short service which our stay has exemplified. It’s great to see that the exteriors have been given a good wash though, so you can actually see out the window and if you look closely you can see the terrazzo on this wonderful modernist building, but inside is a totally different story.…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded 4 Dec 2022
Dear ATBursill, Thank you for choosing the InterContinental Sydney for your recent stay and for taking the time to share your disappointing review with us. I understand our Executive Assistant Manager has already been in contact with you privately to seek understanding of the issues encountered during your stay and offer compensation. ATBursill, I do hope that my team and I may have an opportunity in the near future to restore your faith in our services and hospitality so that we can truly provide you with an InterContinental experience that is memorable for all the right reasons. Should you choose to stay with us again please contact me directly so that I can definitely make it up to you. I hope to personally welcome you back to the InterContinental Sydney soon! Warm regards, Heather Executive Assistant InterContinental Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel in a perfect location close to the Opera house, harbour bridge, the rocks and the CBD. Hotel rooms were nice, if a little basic. Bathrooms are on the small side but have everything you need. Room had a fantastic view out to the water. Downside to this place were the bars. Lobby bar needs to have more selection of spirits, beers and a better choice of cocktails. Menu is severely lacking. Don’t get me started on the $8 for a takeaway coffee. The Aster bar also needs work. Staff didn’t acknowledge us despite saying take a seat and someone will be over. 15 minutes later.. we were still waiting. When asked if they could make up classic cocktail, Long Island ice tea and a Tom Collins they initially said yes only to return five minutes saying they can’t make classic cocktails. For a decent establishment like that you would expect that staff could make up the classics. Overall it’s definitely worth staying in. If they can improve on those points it should continue to be one of the best options in Sydney…
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip: Ask for a water facing room on a higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$244 - US$354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental sydney hotel sydney, sydney intercontinental
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
509
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Claim Your ListingINTERCONTINENTAL SYDNEY, AN IHG HOTEL - UPDATED 2023 Reviews & Price Comparison (Australia) - Tripadvisor
Frequently Asked Questions about InterContinental Sydney, an IHG Hotel
Which popular attractions are close to InterContinental Sydney, an IHG Hotel?
Nearby attractions include Next Level Escape (0.4 km), Altmann + Cherny - Australian Opals (0.3 km), and Royal Botanic Garden Sydney (0.4 km).
What are some of the property amenities at InterContinental Sydney, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at InterContinental Sydney, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sydney, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Sydney, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental Sydney, an IHG Hotel?
Conveniently located restaurants include Aria Restaurant Sydney, Gelato Messina Circular Quay, and Graze MCA.
Are there opportunities to exercise at InterContinental Sydney, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does InterContinental Sydney, an IHG Hotel have airport transportation?
Yes, InterContinental Sydney, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Sydney, an IHG Hotel located near the city center?
Yes, it is 0.8 km away from the centre of Sydney.
Are any cleaning services offered at InterContinental Sydney, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sydney, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.