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Shangri-La Hotel Sydney

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176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4364)
Room & Suite (1467)
Dining (296)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Sydney
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#82 of 207 hotels in Sydney
Location
Cleanliness
Service
Value
Travelers' Choice
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant and fabulous cocktails at the glamorous Blu Bar on 36.
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Room & Suite (1,467)1,467
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:$100 Food and Beverage Credit

Location

Full view
100Great for walkers
Grade: 100 out of 100
335Restaurantswithin 0.5 km
100Attractionswithin 0.5 km
8,068Reviews94Q+A100Room tips
Traveler rating
  • 4,661
  • 1,967
  • 773
  • 371
  • 296
Time of year
Traveler type
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Popular mentions
MeganJetgirl wrote a review 16 Apr
Gold Coast, Australia74 contributions54 helpful votes
Have stayed here many times and thoroughly enjoyed the hotel and location. Currently staying for 3 nights and am disappointed with the room and the service. Had booked a deluxe Opera House view which when you are sitting in the corner of the window seat you do have, otherwise your outlook is the building next door! The location of breakfast is also confusing as a few weeks ago it was on the 36th floor but now the first floor but by Monday that may have changed so i would just need to watch out for a notice if it did move again. Love coming to Sydney but may need to look at finding a new favourite.
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Date of stay: April 2021
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283rob wrote a review 16 Apr
Australia3 contributions1 helpful vote
I'm a Golden Circle member who has stayed at the Shangri-La Sydney several times over the past 5 years, but over the past 2 years have noticed a significant drop in standards. Some of the issues during my most recent stay over Xmas 2020 included: - No offer to help with luggage on arrival, the bellboy just walked straight past us with no acknowledgement. - We were then met by security at the front door when signing in for COVID purposes and was lied too: told it was a NSW law that masks had to be worn inside the hotel, despite it not being a law, rather their own policy. Their security spoke down to us like they were on the door of a nightclub, not a 5 star hotel. - They used COVID sign-in information for marketing purposes: my partner received a Golden Circle application via email shortly after we checked out. The only way they would have his email address is when he provided that information to reception for potential COVID tracing purposes. - Temperature checked several times during our stay at the entrance, which is fine, but they didn't verbally acknowledge us at all during the experience: No welcome, no enjoy your evening etc. Temp gun to the head, and that's it. Each time was a cold and awkward experience. - Not acknowledged by any staff when catching lifts, walking through the foyer etc. It's common place in other 5 star hotels for staff to offer a smile or a nod, which is nice, as it's makes you feel welcome. - The worst room service we've ever received: The $44 BLT (Includes $10 service charge ) consisted of deli turkey meat, rather than chicken breast, a small slice of bacon, a flimsy piece of lettuce and bread that was hard as a rock. Other room service items during our stay were almost as disappointing and are way over priced. - No alarm clock in the room and no mini bar facilities. They will charge $10 to bring a drink to your room. A 250ml orange juice costs a ridiculous $10 plus a $10 service charge. I don't know any other hotel that has a service charge, it's usually included in the price. If they don't have a mini bar anymore, the least they could do is scrap the service charge. - Room service ends at 10pm, which is inconvenient if you want something after a night out. Can it even be considered a 5 star hotel without 24/7 room service and a mini bar? - High tea is the worst we have experienced: Most of the items, especially savory, tasted like they were made the day before, and at no point did the waiters ask how it was. Avoid the high tea! - Rooms are in need of a paint, curtain change and carpet steam clean. You really feel like hundreds of people have stayed in the room before you. - To top it off, when leaving the hotel in our UBER, the hotel's valet driver didn't give us right away and selfishly parked right in front of us, blocking the UBER, meaning we had to reverse back and maneuver out of the tight space, only just making it through. Their valet driver then had the nerve to give our UBER driver a dirty look as we drove past. Why have the staff become so unhappy and inhospitable? I completed an online feedback form 3 months ago, describing most of the above, but didn't hear back from them. In conclusion, we're highly unlikely to stay again and do not recommend this hotel to anyone.
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Date of stay: December 2020
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Annie C wrote a review 15 Apr
Lawson, Australia1 contribution
We had booked one night as a family city escape, and after some issues with check in, including a mistake on the hotel’s part (giving a family of four a room with two single beds) we were very kindly and generously upgraded to a horizon club Sydney harbour suite on level 34- which I can’t recommend enough- a stunning room. Despite the issues, the hotel more than made up for the inconvenience, and exceeded our expectations. This professional and positive attitude from staff was felt at all stages, from covid safe greetings, to check in and breakfast crew. Well done Shangri-La, we will be back.
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Date of stay: April 2021Trip type: Traveled with family
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Scott W wrote a review 13 Apr
1 contribution1 helpful vote
We were very happy with all aspects of our stay. The staff were helpful and friendly. The rooms were clean and well presented. The views were amazing. The kids loved swimming in the pool. Would happily stay here again. Thanks to everyone that made our stay an enjoyable one. Cheers, Scott
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Response from Kieron Hunt, Owner at Shangri-La Hotel Sydney
Responded 5 days ago
Good afternoon, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm so pleased to hear you had a wonderful experience on your family holiday and our rooms, pool and colleagues were able to delight you. We look forward to having you stay with us again soon. Kind regards, Kieron Hunt Resident Manager Shangri-La Hotel, Sydney
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TheSmiths032 wrote a review 11 Apr
Brisbane, Australia42 contributions22 helpful votes
We arrived late, approx 8.30pm on day of check in, to be told our room wasn't ready, hate to think what would have happened if we had arrived @ 3pm. We waited for approx 30 mins, after a very long day of traveling, to be advised we had actually been downgraded from our harbor view room which we had booked. We have traveled to many countries around the World and stayed in Shangri La hotels before and NEVER been downgraded. Understandably we were very disappointed. We were then upgraded to a suite for the last 3 nights, which we were very grateful for, however did not receive a discount on the first nights accommodation. Breakfast on the first morning was absolutely chaotic, we waited for over 45 mins to be seated, even though we had booked, there were a number of very upset guests standing in line most with young children as it was School Holidays, it appears as though no one was in charge, the staff although trying their very best to address the issue were overwhelmed and extremely busy. The cleanliness of the room 18/07 was somewhat concerning in the current environment, obviously the previous guests had small children as there were small hand prints over the windows and glass. If I had of been paying full price for the suite, I would certainly have submitted a complaint. Staff were always very accommodating and helpful, however it seems as though the hotel was significantly understaffed for the amount of guests staying at the hotel at the time, which is clearly a management issue. Whilst it is a lovely hotel, it is very tired within need of an upgrade, especially when paying between $400/$650 per night. Management need to address a number of issues, including cleanliness of rooms.
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Date of stay: April 2021
Location
Service
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1 Helpful vote
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Response from Kieron Hunt, Owner at Shangri-La Hotel Sydney
Responded 6 days ago
Good morning, Thank you for taking the time to share your feedback and we apologise that your experience did not meet Shangri-La Hotel, Sydney's standards. Please be assured your observations have been taken on board, and shared with our team accordingly. We would appreciate the opportunity to discuss this with you further. You may like to email me at my direct address, kieron.hunt@shangri-la.com. Kind Regards, Kieron Hunt Resident Manager Shangri-La Hotel, Sydney
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PRICE RANGE
US$169 - US$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
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Frequently Asked Questions about Shangri-La Hotel Sydney
Which popular attractions are close to Shangri-La Hotel Sydney?
Nearby attractions include ATTY Gallery (0.3 km), Sydney Pub Tours (0.5 km), and Dave's Pub Walks (0.4 km).
What are some of the property amenities at Shangri-La Hotel Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Hotel Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Hotel Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Hotel Sydney?
Conveniently located restaurants include Bulletin Place, William Blue Dining, and Dare cafe.
Are there opportunities to exercise at Shangri-La Hotel Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Hotel Sydney have an airport shuttle?
Yes, Shangri-La Hotel Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.