Club Amigo Caracol

Club Amigo Caracol

Ave. Turistica Tararaco Playa Santa Lucía, Playa Santa Lucia 74250 Cuba
Traveler (2211)
Panorama at the Bravo Caracol Hotel
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Panoramas (37)
Caracol Beach in the morning/ La playa de Caracol en la mañana
Pool & Beach (546)

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About

4.0
#1 of 4 hotels in Playa Santa Lucia
3.9 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Ubicado en la hermosa playa de Santa Lucía, a 110 kilómetros del Aeropuerto de Camagüey, este acogedor hotel Todo Incluido, que asemeja la forma de un caracol gigante, es lugar preferido por las parejas, amigos, familias y amantes del buceo, favorecido por la magnífica barrera coralina extendida a pocos metros de la orilla. Esto, unido a la variedad de sus programas de animación, el entorno y el esmerado trato en los servicios, hacen del Hotel Caracol el sitio ideal para permanecer sin límites de tiempo.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Snack bar
Swimup bar
Poolside bar
Boating
Diving
Horseback riding
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Walking tours
Board games / puzzles
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Infirmary
24-hour front desk
Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, French, Spanish, Italian

Location

Ave. Turistica Tararaco Playa Santa Lucía, Playa Santa Lucia 74250 Cuba
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Detailed Reviews
Numerono H wrote a review Feb 2020
Montreal, Canada9 contributions21 helpful votes
3.0 of 5 bubbles
The hotel property is well maintained. The rooms are the best. Beds are new, closets work, security card works, and all of them are suites with a minifridge in the entrance room.

This hotel was Bravo Caracol for a few years (managed and renovated by Italians). Now they have pulled out because they don't see any way to profit from running the place as it is remote and most of the clientele are repeat customers.

All the outside (outside of the resort) entertainment has been closed. It is so quiet that you can walk in the middle of the road (that runs in front of the hotel) and not get runover. However, this is a sign that there is nothing to do outside the hotel. The taxis and horse buggies are fleecing the customers as there is no other mode of transportation.

The quality of food at the hotel has gone down. The Italians brought in some flavour but it has now reverted to typical cuban taste (bland). Don't get me wrong, there is plenty of food but they can run out when local cubans visit on the weekends. They seem to waste food by filling their plates and then just take a bite. If they don't like it, they get another plateful. You will also see them packing food in containers to take outside the resort.

The beach is nice with saragosa floating near the shore, which is regularly cleaned.However I don't see a lot of sea life (fishes, crabs, turtles, seagulls) near the beach.

OK to visit once for a super quiet holiday but definitely not to party.
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Date of stay: March 2019
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Ask for rooms near the ocean and on the ground floor is you don't want to walk one flight of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Amigo Caracol Manager, Ventas at Club Amigo Caracol
Responded Mar 18, 2024
Dear customer, Thank you for your review. All opinions from our guests are very important in order to improve the service and satisfaction in general. We hope you will return and give our staff a chance to make your vacation a memorable experience. Best regards Lisbeth Miranda Pino Sales manager
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bjd905 wrote a review Feb 2020
Richmond Hill, Canada11 contributions32 helpful votes
3.0 of 5 bubbles
This was my second time at this hotel and 16th time in the area, having stayed at all 4 hotels. This time we were allowed to visit and eat at all 4 hotels on the new "4X4 program".
The buffet restaurant at the Caracol is the poorest run of all 4 hotels. They seem to have the most supervisory and service staff members yet the service is by far the worst. On numerous occasions there were no plates, spoons, coffee cups, soup bowls and food trays were frequently left empty as supervisory staff walked around, doing nothing.
There is a sign at the door that states "no food to be removed". I watched several instances where local Cubans filled bags with food and on one occasion I watched as a member of the supervisory team took a Cuban woman's empty bag into the kitchen and brought it out full. Then she sat down and proceeded to put 2 full plates of food, WITH THE PLATES, into her bag and the staff member held the door for her as she left.
There are too many Cubans allowed to vacation in the resorts. Due to cultural differences, these people have no respect for the environment, other guests or anything else. If I wanted to vacation with pigs, I would visit a farm. I brought all of the above to the attention of management and they agreed with me.
There is a lack of various drinks including no pina coladas. They need to get some of the "slushy" machines as seen in other resorts.
I hope that Nivea and her team can make the necessary changes to allow Caracol to be the #1 resort in the area.
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Date of stay: January 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Blocks # 3 and #5 are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Amigo Caracol Manager, Ventas at Club Amigo Caracol
Responded Mar 18, 2024
Dear customer, Management has already taken note of your recommendations and is constantly working in improving all services and facilities. All opinions from our guests are very important in order to improve the service and satisfaction in general. We are sorry that your experience in Caracol was not as expected. We hope you will return and give our staff a chance to show you the real Caracol and make your vacation a memorable experience. Best regards Lisbeth Miranda Pino Sales Manager, Club Amigo Caracol
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Jordynn M wrote a review Feb 2020
Toronto, Canada2 contributions1 helpful vote
5.0 of 5 bubbles
This now marks my second trip to Caracol. My friends and I like to come for the Festival however this time she and I tried Caracol as I liked it so much the last time I visited Caracol. She said after the first day that she would never go back to out old resort as she loved everything about this one. Grounds are immaculate, staff are all so friendly, the entertainment staff works so hard and it shows clearly through the shows and the activities they put on. I am already in the process of planning my trip back in June with a group of friends. We normally fly out of Toronto but unfortunately there is no flights out of Toronto as of yet. While we wouldn’t do the bus ride from Holguín for our old preferred resort, we will definitely be making the trip to come back to Caracol. Nothing negative to say about this past trip. I always feel very safe on and off the resort and can’t wait to be back again ❤️
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelCaracol, Manager at Club Amigo Caracol
Responded Mar 7, 2020
Dear Jordynn, It is a pleasure for us to read this review, your words are a great reward for all our staff and managers and for sure help us to get more travelers visiting Caracol. Entertainers are delighted to know you love their shows. So we hope to see you in june !!!! Club Amigo Caracol team
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savag b wrote a review Mar 2024
1 contribution4 helpful votes
5.0 of 5 bubbles
Very good service and very friendly people i highly recommend it and I’ll give it 5 stars for sure . Food is good and the price is fair ,rooms are nice and clean i can’t wait to come again and enjoy the son and beach . Close the night club it’s only a minute away from the hotel
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Amigo Caracol Manager, Ventas at Club Amigo Caracol
Responded Mar 18, 2024
Dear client, It is a pleasure for all staff and management to see satisfied and happy customers. It is a great pleasure for us to know you will be coming back. We truly appreciate your comments and that is our best reward. Kind regards. Lisbeth Miranda Pino Sales Manager Club Amigo Caracol
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Laksmsn J wrote a review Apr 2024
3 contributions
5.0 of 5 bubbles
Very quite and clean place. The rooms are clean and big. washrooms standing shower staff are friendly. Food is amazing pool small. Kids have own kids pool.beach very clean. No bar at the beach only at the pool. Need more staff for serving. Over all best places to travel with less budget
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ray Q wrote a review Jan 2024
1 contribution3 helpful votes
5.0 of 5 bubbles
Everything was awesome. Great variety of food. Many old employees back to hotel which I really loved it. Rooms are very clean n nice size.I have nothing to say better than I experienced. Highly recommend will visit again very soon. It's my favorite place in Cuba.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: It's just perfect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Amigo Caracol Manager, Ventas at Club Amigo Caracol
Responded Jan 9, 2024
Dear rayq2024, It is a pleasure for al staff and managers to see our regular customers returning to their home away from home. We work hard to make your vacation experience an unforgettable one. We hope you keep visiting and having a great time. Kind regards. Lisbeth Miranda Pino Hotel Caracol Sales Manager
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brunseye wrote a review Jan 2013
Los Angeles, California55 contributions70 helpful votes
+1
4.0 of 5 bubbles
I read so many conflicting reviews before I spent a week at Caracol in Jan 2013, I thought I would assess some of the comments from the point of a view of a well traveled journalist. I'm comparing Caracol to the other Cuban all-inclusives I've visited in other cities such as Varadero, Cayo Coco and Holguin. Hope it's helpful.

The bottom line: if you get a good deal and the weather is nice, chances are you will have a great time. It's clean, comfortable and in a great location. This review will probably help you if you're deciding between two similarly priced and rated hotels. It's definitely a 3-star resort, but it's quite possible to have a 5-star time there.

The rooms are nice: True. Touchless keycard, sitting room, spacious enough, clean, TV with HBO, ESPN. My only complaints: the towels, though clean, were surprisingly often stained (sometimes with blood), and safes cost extra. DO ask for the 500-block as it’s right on the beach and furthest away from the twin discotheques that can be heard pounding into the night from where I stayed… the 300-block.

The food is the best of the hotels on Santa Lucia: Busted. Compared to similar hotels there was a lot of repetition and the quality was similar to what I’d imagine you’d find at a 2.5*, however occasionally there was the odd delicious dish: roast lamb, fresh grilled fish, delicious poached salmon, shrimp etc. and a pasta bar for North American tastes. People seemed to enjoy the outdoor lunch ‘grill’ which only had hamburgers and fries that didn’t seem appetizing to me once I saw them raw. The a-la-carte was the biggest disappointment (it’s the lunch bar but has two themed a-la-carte choices): on “seafood night” and “Cuban night” I had the same fried fish… that I had at the buffet for lunch. I was not the only one who headed to the buffet after eating at the a-la-carte. We went over to the buffet at the Brisas (reserve a place as soon as you arrive because there are only 10 allotted per night!) and it was a world of difference. It was much better… however Brisas is also much more crowded.

The water is bad: Busted. I had all the salad, water and ice cubes you could consume, and my often sensitive stomach was unaffected. They recommend buying bottled water but the water at the resto and bars is filtered and fine.

There’s no hot water: Busted. Not only was there always hot water, the pressure was comparable to back home.

The beach is covered in seaweed: True. Not a deal-breaker for me… you can walk around it, they have machines to chomp it up, and you can walk in either direction to find some water without seaweed. The beach doesn’t compare to Cayo Coco or Varadero for the quality of sand or water.

The are lots of bugs: Busted. At least while I was there, I didn’t see a cockroach, wasn’t bitten by sand fleas, and I killed three mosquitoes. That said, it could be weather and season-dependent.

There are lots of prostitutes: True. There are opportunistic ladies in and around the hotel. I spoke with a few… they have a good sense of humor and didn’t bother me.

The pool is dirty: Busted. The pool is clean and has a nice swim-up bar… there’s only one but while I was there the hotel wasn’t very busy and one didn’t need more than the one pool.

The staff are unfriendly: Partially True. Compared to other resorts, they were a little on the surly side except to big tippers and regulars. I speak Spanish fluently and usually get on famously with the staff, but here they didn’t really care to engage unless there was a payoff.

The staff like toonies and loonies: Busted. The bank won’t convert them into pesos for them so they desperately run around the hotel trying to get you to exchange their coins for paper.

The animacion team is excellent: Partially true. The quality of the nightly shows put on by the staff is extremely poor compared to what I've seen, but to offset that there is a nightly concert by a Cuban band which is always entertaining. And Ramon the head of the team is an excellent fellow who does his best to make sure everyone's having a good time.

There are great massages: True. David is very good. I highly recommend it, and the price can’t be beat.

A final note: Take Canadian not US currency, and do change it at the airport if you have time. There is no bank currently at the hotel, and while the walk (or quick taxi) to the bank at Santa Lucia is quick, you will spend at least 45 minutes and often over an hour, waiting to exchange your money.

If this was at all helpful, please do indicate it. And I'm happy to answer any questions you may have.

Cheers!
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Date of stay: January 2013
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
Room Tip: Definitely ask for a room in the 500 block. Right on the water, furthest from the noise. Do ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Starr R wrote a review Feb 2012
Burlington, Canada47 contributions43 helpful votes
+1
4.0 of 5 bubbles
Hotel Caracol, (Caracol is Spanish for shell) a great little find!!. This is along review but I think it will help other to prepare to travel to this resort. I had reviewed many of the posting on this site and made a decision to book this hotel and it was exactly what I had expected. To the negative comments on this site, If you want 5 star, then pay for 5 star, Do not except to pay rock bottom prices for an all inclusive and get the Taj Mahal. We stayed here January 26, 2012 – Feb. 2. 2012 with out children ages 12 and 11.

I want to take some time and provide a complete review of everything I could as my agent through the Flight Network was clueless and offered no assistance in details to the resort and actually appeared annoyed that I would ask for any further information. She just stated that she had never booked this hotel, personnel, as it was a last minute offer I did not think she wanted to book any time into something she was not making any money on.

We flew out of Toronto and this was a Nolitours package, cost was approx $500.00 per person with tax, and health insurance, 8 days and 7 nights. You must have health insurance when traveling to Cuba now and be able to present you plan if asked.

FLIGHT: Our flight was Canjet – no issues there. Flights were timely; Leaving Toronto was a bit of a zoo as Canjet was seating four flights out of the same line. So prepare to stand and wait. We got to the airport 2.5 hours before our flight (6 a.m.) and we were at least a 1.5 hour wait in line, and it did seem to move quickly. Remember there is no cash accepted for anything you want on the plane, headphones, drinks, pillows, etc. Credit Cards only. We brought dollar store headphones that worked just great.

AREA: Santa Lucia is considered a small fishing village area with only 4 resorts in the area. Drivers would know the area as the second largest coral relief in the world is located in this area. Santa Lucia is located 1.5 hours from the airport. The buses for transport look fairly new and very comfortable. (You can buy beer at the airport parking lot 4 for $10.00, no water, or pop) Scenery to the resort is mainly ranches, and large farms with small villages. You are going to a rural and remote area. We found it all very pretty and had fun looking for the animals, horse, goats, and pigs. We even saw some ranchers moving a large herd of cattle along side of the road on horseback and dogs keeping the cattle in line.

CHECK IN: Check in was quick, although our room was not ready, Others had rooms that were, I think our was delayed as they moved a single bed into out sitting room due to having 2 children with us. The staff met the bus with music and drinks.

RESORT: This is a small resort, which also adds to its character there are only 150 rooms and per I Travel 200, it is rated a 3 star. Although the Bris is rated higher at a 4 star, in discussions with others who were staying in the other club amigo hotels Hotel Caracol was the best. It is the only one were EVERY room is a mini suite. It is very brightly coloured. The grounds are kept very clean and you will see many caregiver working very hard a cleaning daily. There were many coconut trees and the caregivers were more then happy in cutting open the coconuts for my kids to stick a straw in to have a drink of coconut milk.

The pool is small but plenty big enough for multiple activities such as water polo, water volleyball. There is a pool bar, and there was always room at the pool bar. On occasion, the wind would blow some cups into the pool but it was cleaned very quickly. We found the pool very clean. It was open from 9 am – 6 pm daily. We found plenty of lounge chairs at the pool. The pool is surrounded by tile, which does get slick, and it is easy to fall so be careful regarding walking around the pool. There were ample washrooms, Banos, at the pool that were kept very clean.
The is also a beach bar, which only served drinks, a snack bar where you could get hamburgers, grilled ham and cheese, sausage and French fires from 10 am until 4 pm. The snack bar turned into the Ala Carte Restaurant at night, Cuban themed food – Pork, fish, or shrimp. There is a lobby bar, and lobby with comfortable chair in the lobby, although it was the only area I was pestered by black flies. It was clean and the girls were always cleaning but there were flies only in the lobby.

The lobby bar did not serve beer, but did have a number of different coffees. There is no beer available after 11 pm. If you are very hungry at night, the lobby bar will make you a sandwich.

There is a gym with multiple exercise equipment and a ping-pong table. There is a massage therapist there who is reported to be very good. If you want a massage book ASAP. $20.00 for an hour. He fills quickly as clients form other resorts also come for him.

The buffet is centrally located and is large. We never had any issues finding a seat. The staff is attentive and quick to provide assistance.

There is a small store with basic personal care items, cookies, ice cream, cigars, and souvenirs. Prices are reasonable. There is also a vendor shop near the buffet that sets up daily with jewellery, clothing, souvenirs, and again reasonable price.

There are many cats on the resort, which look clean and friendly to pet if you are feeding them. Not friendly to pick up. They are used to keep bugs/crabs down, and you will see one be place in the buffet area at night.

There were old bicycles and scooter available. We did not use either. The scooters would have been a great way to get around and see the area but there were deposits and you paid for any damage they found after riding. Many reports of crashes, and people getting traffic tickets.

At the end of the driveway to the resort, there is a disco; we did not participate in this so there is no comment as to the nightlife at the disco. Opposite side of the driveway is a playground with and open air bar. The playground is great and safe equipment for children. At about 9:00 pm you want to be about of there, and the open bar is a place to pick up young girls for the night. Many girls started showing up and men were sitting and waiting for them. We saw 2 young girls with a handler hiding in the trees walking back into the hotel after dark. These were the only place where I would say I saw any hint of prostitution. I did not see it in the hotel, there may have been one old man who had hired himself a girl for the week, as she too had a wrist band, but they kept to themselves and we only seen walking in and out of the hotel. No inappropriate acts in public or at the pool as others have written on this site.

ROOMS: The rooms contain a sitting room, baloney or patio area. A large bedroom and a large bathroom. The rooms definite showed signs of wear, but were very clean. The maids clean the rooms very well daily and we left some little items from the dollar store daily for here, candles, scarf, and mugs with Tim Horton’s tea, makeup, and feminine products (which are very expensive for the women there).

Critters in the room: Some people stated that they saw a cockroach in their room. We did not, we saw one dead one in the one bar area. In Canada we have ants, if you see and ant in your house do you freak out and think it not clean, no, in humid typical climates they have cockroaches, toss it if you see it. In our room as there was a crack under the door, we had visitors of: hermit crabs, geckos, and sand crabs. There were some mosquito’s. we wore mosquito repellent at night and I took the time to spray around the doors and windows, with mosquito repellent. Take a can of raid, in addition to mosquito repellent and give the room a spray once a day.

Beds: As far and beds and pillows go, I found them more comfortable then Holiday and Comfort Inn’s I have stayed in while in Canada. We each brought a small pillow from home as well as we like more then one pillow. The showers were always hot regardless of the time we took our showers. The sheets had a plastic lining mattress pad underneath, initially I though this would be a problem but it was not. I really felt better knowing it was protection from bed bugs, which I did not see any. Bed bugs bit is a line of 3 bite together. No bites like that on any of us. \

Room Towels: Here is an issue. One they are small as to be expected. Every day the maid made a design of the towels on the bed. There is a count of towels daily, and if the count is wrong, you will be charged for the missing towel or towels at $6.00 per towel. I knew this ahead of time but did not count towel every day. Mid week, the maid told me my towel count was wrong. I insisted we did not take any from the room and what she took daily is what had been provided. By coincidence, I was asked to fill out a customer satisfaction at the snack bar. I expressed my dissatisfaction of being part of this towel scam. Within hours, the maid hunted me down and stated her count was wrong and that there were no problems in the room. We heard of others that had to pay for towel and ashtrays at check out, They were not allowed to get on the bus until they paid.

Beach towels: There is a $15.00 deposit on each beach towel, which you pay when you get there and it is returned to you at the end if you do not loose any towels. We had brought 4 light beach towels for showers, and back up to out pool towels. I would suggest and take your own towel with you for any excursions as they are easily left behind on excursions. The beach towels were hard to exchange during the week as the person with the towels was not always available. I would highly suggest if you take, you towel to the beach, exchange it due to the sand fleas.

Safe; There is a safe in the room that you program with your own combination. It cost $2.00 per day.

Refrigerator: There is a small refrigerator in each room.

Electrical Voltage: Bring and adapter as all the plugs are 220 V, leave your hair dryer, straighter etc at home they will only fry with the electricity current. There is a weak blow dryer in each rom.

FOOD/DRINK:

Drinks: The drinks were by no means watered down. Plenty of rum and traditional topically drinks. Beer is served at the pool/entertainment area/snack bar and beach bar, but not after 11:00 p.m.. If you want beer after that, you must buy it in the store and take it back to your room. The drinks are served in 6 oz glasses. Before you come get some insulated glasses from the dollar store for all your drinks. They will fill however large your mug is and it will save you from running back and forth for 6 oz glass.

Food: Our food was really not that bad. There were nights that the dishes did not look very appealing, but there was always the pasta bar at lunch and dinner. Take some white wine with you for the chef to but in the tomato sauce and it takes the tanginess away. My picky eater kids even found enough to eat; there was always pizza, which they found good, rice, and very good breads. At lunch I would take butter some bread with ham and cheese in it and the chef would grill it, the kids loved it. We had a pig roast 2 nights. The pig was roasted outside by the pool all day and manually turned over charcoal for 6-8 hours. The crew had no issues letting the travelers sit and turn the pig for a while. We had a roasted turkey, and another night shrimp, which were all very good. I would advise to get to the buffet at 6:30 pm when it opens, if you wait, particularly on Turkey or Roasted pig night it is gone quickly. The line to the pasta and speciality meat was always long, prepare to wait. Do not sleep in or you will miss breakfast, which is typical eggs to order, pancakes, French toast, greasy fatty bacon, and ham. There were also watery scrambled eggs and hardboiled eggs daily. If you like, pancakes and French toast bring a small bottle of syrup, as there is none. There was also an ample serving of fruit daily.

No one got sick or diarrhoea from any of the foods.

Al Carte: This was so-so. It is located in the snack bar, there was a choice of an unknown fish, very boney, and still had scales, pork that was ok, and shrimp, really is nothing special.

Water: The water from the tap was supposed to be safe to drink but they did not advise it. It was fine for tooth brushing. There is water at all the bars, and dining room to refill water bottles to keep ample water in the rooms. Again no sickness in this family. My children and I drank drinks with ice ( and ate the ice) at all times, NO one got sick.

Dinner Exchange: You are allowed to have one meal, which you need to book at the Club Amigo Mayananbo, and Brisas Santa Lucia, both just minutes walks from Hotel Caracol. We went only on the Mayanambo and found the food at our hotel far superior. We found the Mayanambo loud, lack of serve from the waiters, and food was less variety and not as tasteful as our own hotel. We never kept the booking for Brisas, as it was a pig roast for us that evening.

POOL/ ACTIVITIES: The pool is small in comparison to any other resort we have ever been at. However, is also is a smaller resort then we were ever at. It had steps into the pool making it very easy to get in and out and was all the same depth. January is winter for Cuba as well, and the water was a bit cold but you got used to it quickly. The pool is open 9-6 daily and kept very clean, daily there was someone in it sweeping the bottom of the pool. Despite the size we never felt crowded in the pool and at times had it to ourselves, particularly at lunchtime. Everyone disappears.

There were plenty of activities planned hourly for kids and separate for adults. Kids activities ranged from sand castle competitions, drawing, soccer, ring toss, games, and they even had a kids fashion show one evening where the kids form the resort were in the show. Winners got a certificate.

Adult activities included water polo, water volleyball, bocce ball by the beach, darts, right toss, dance lessons and daily afternoon BINGO, there were always bottles of rum to be won.

Nightly shows: Every evening there was a kids show at 9 pm, a musical band or singer at 9:30 and a dance, or comedy show at 10:00 pm. The band and singers were good. The shows were ok. There was a lot of ballet dance and not as much traditional Cuban dancing. Get your last drink before they start introducing everyone as the bar is closed and bartenders gone before the closing credits.

BEACH: The beach is easily accessible via boardwalks from the paved pathways of the resorts. We were the only resort that had staff at the end or each boardwalk. They made sure you had a covered hut and lounge chairs. There was an algae line on the beach due to the coral reef, it was cleaned frequently but was always pushing more onto the sand with the tide. The water was very calm and was not deep; you could walk a long ways and still only be at chest level. Bring your own snorkel gear and you can snorkel right from the beach. The local vendors would not cross the algae line if the guards were present. If you wanted to buy from them, you had to go to the water edge, so no one bugging you all day long. The beach was windy and some days a bit cool from the strong winds. If you want to go into the water, you best bring water shoes due to the coral and debris from the reef.

For me the worse part of this trip and I am still dealing with it, are the sand fleas. I more so then the rest of my family have been eaten alive by the sand fleas. Please do some internet searching on how to prevent bites, as they itch like hell and do not come out until days later. Therefore, it is something you deal with closer to the time you leave and once you have returned home.

Water items available free; Snorkel gear, kayaks, paddleboats, and small catamaran drive by staff.

MONEY: Lots of information on the money available. Our travel agent told us to get our Cuban money from Thomas Cook exchange before we left- not possible bad information. As a tourist, you can only use convertible pesos. You can exchange Canadian money for pesos at the airport or at the hotel bank, the exchange was just less then dollar for dollar, I think it was 93 pesos for one Canadian dollar.

Hotel staff will ask to exchange Canadian toonies/loonies, which they cannot use for convertible pesos. The bellhop exchanged some of our money back to Canadian on departure – we lost a little in the exchange.

Know who the holder of your credit cards is before you leave, any America cards cannot be used. Gift MasterCard’s/Visa with flat numbers cannot be used- the kind you would but at Shoppers. We do not like taking credit cards where we need to worry about scams. We purchased a 500 dollar card from RBC with raised numbers and it is then registered to your name online. It worked for excursions, although it was processed at the airport in the duty free, the agent stated they would not accept the transaction as the Name is not on the c

EXCURSION: As I never know how much money to bring or what to plan for excursions, I will note what was available the week we attended and prices in convertible pesos. Children are 11 and under.

Excursion we participated in:
Lobster Dinner: 35 adult, 18 children. This is a good meal located at Coco Beach. There is dancing, sunset watching, and a bomb fire. The meal is great and is a large lobster tail rice, fruit, and bread. You can also order shrimp, chicken, fish, or a combination of all of the above. The lobster was ok, but a little tough. The shrimp and chicken were fabulous and the fish was to die for. I would suggest fish shrimp and lobster; you will get a partial tail rather then a full one. The beach here is very nice, and algae free. If you bring you children, take their swimsuits as it is better swimming then the resort and they have plenty of time to swim while the drinking and dancing is occurring.

Santa Lucia Visit 10 adult 5 children: Do not; waste your money. It is not very good you do get to see the school, a day care, taste some local honey, shop at the stores at the property line of Hotel Caracol, and drive by a village, police station, and fire house, and not slow enough even to take any pictures. If you have donations for the school, hire a horse and buggy for less money and go drop it off, and taste the sugar cane juice and honey before you go into the school Shop on your own time without paying. If you do go, the day care is in desperate need of new toothbrushes.

Cangilones Por Dentro: 69 adult 35 children. Well worth every penny. It is a combination of a number of the other tours. This is a full day event. First, you stop at ruins of a sugar cane plantation, and visit a farmhouse of a banana farmer He picks banana from the tree for you; you can see their home and animal, pigs, rabbits and chickens. Then you go to the Crocodile farm, you see many crocs, have your picture taken holding and sitting on them, and you also see iguanas. This was quite interesting. Then you are off to the jungle and visit a home of an aboriginal women and her farm, which is at the entrance to your hiking trial. It is a 2 km hike up hill have solid footwear at there is lots of leaves and loose rocks. The caves you explore at the top is extreme caving.( Rebelce Cave) There is rugged entrances, small crevasse to climb trough and some of the adventure seeking people did a free climb up the side to over head ( 70 feet) hidden rooms. This is not for the weak hearted, as there is a little couple inch foothold at the top to get around. Experienced climbers were staying at home they would not have tired it without safety gear. My husband did it in crocks, thank god no injuries. Lunch is provided and they time is spent at a nature Mable pool for swimming in a campground. ( Cangilones del Rio Maximo)

Other Tours:
• Camaguey Colonial: 49 Adults /23 children – trip in to Camaguey
• Cuban Countryside 32 adult and 16 children – visit a ranch, horseback riding, and a pig roast, - spoke of highly by others who attended
• Horseback riding: 10 adults and 6 children – riding through Santa Lucia from the hotel
• Deep Sea Fishing: 50 adult, and 20 children: fully booked for the week upon arrival
• Iguana Tour: 59 adult and 30 children – mixed review by others, lots of walking and only seeing 2-3 iguanas which we saw the same amount in the Cangilones Por Denito tour
• Playa Bontia: 69 adult and 35 children Full day on a catamaran, snorkelling, in the reef – only knew one person doing this one and it was cancelled due to weather conditions, we had 2 days of red flag beach warnings
• Crocodiles:: 43 adult, and 22 children : would be great, the same farm as attended with Cangilones Por Denito tour
• Coral Tour: 25 adult and 13 children – 2.5 hours of snorkelling in the reef – our tour was cancelled due to weather
• VIP Service at the airport: 20 Adult and 15 children: a true money grab check in an airport was quick and easy, no waiting ample shopping and food in the airport and access outside to a balcony. The people who paid did not even use their special VIP room, it was very small.

TIPS were greatly appreciated by staff, but never did I feel anyone was waiting for one or change service for or without tips., we saved out tipping to the end of the trip for staff in the hotel and were never ignored and not provided great service from not tipping along the way.

CLIENTELE: The week end of January we attend I would guess the clientele were 10% under 30, 10% families, 40% middle age couples, 40% seniors who were there for 3-4 weeks rather then Florida. There were no rowdy people or people just drinking to drunk. It was safe quiet place for rest and relaxation. Many repeat customers at this resort,

CLOSING I hope this review helps you decide and plan if this trip is appropriate holiday for you and or family/friends. We would return and recommend it to others.
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Date of stay: January 2012
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: We stayed in the 400 block on the first floor, It was very accessible to the resort and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scuby_cat wrote a review Dec 2007
ontario1 contribution37 helpful votes
1.0 of 5 bubbles
This was my 8th and possibly last trip to Cuba. The food was truly boring, not enough of it several days at dinner, and the bars were frequently out of either dark or light rum. Several evenings at dinner we were told they were also out of red wine.
The beach wasn't raked or cleaned - litter all along the surf line every day.
The staff weren't very friendly - not like I am used to in Cuba.
I had been diving 2 years ago with Sharks Friends, the nearby dive shop, and I have to say their service has taken a turn for the worse. I wasn't helped into the boat at all and the whole operation has a 'get everything yourself' and 'we aren't helping you much' attitude.
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Date of stay: October 2007
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesCheck in / front desk
2.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarahphina wrote a review Dec 2004
New Brunswick, Canada44 contributions34 helpful votes
+1
5.0 of 5 bubbles
I've travelled extensively in the Carribean, usually shelling out the money for the best, why not? Five star all the way, and never the same place twice. This year (2004) my friends booked the trip. Cuba. I wasn't keen. The Club Amigo Caracol, 3.5 star, some reviews only 3 star, I wasn't expecting much, but willing to go along with the majority. It was the most amazing vacation I've ever had in my life. I fell in love with the Cuban people and the culture. The resort isn't anything to rave about. The beach is awesome, the rooms are a little 70's, but clean. There's only one bar, one pool, one hot tub, one restaurant. The food isn't anything special, but enough to get by. It didn't matter. The staff, especially the Anamacion (entertainment) staff, were beyond description. They poured their hearts and emotions into the shows every night with results worthy of a broadway stage. The dancing was incredible. They took us out every night, off the resort, on the resort. Played games with us all day long. There wasn't a dry eye on that bus the day we left. We've booked already for March 2005, two weeks this time. We have to travel all the way to Montreal this year to catch a flight, I'd travel further if I had to. I can't wait to see my friends. We've been corresponding since the spring. Yes, it's a communist country, but the lack of Western influence has somehow left behind a people without material tendencies and an inate sense of honesty, genuineness and love of the basics of life that you cannot help but love them for. If you get the chance to visit any of the resorts in Santa Lucia, go, it's worth it. I am happy to discuss my experience further with anyone wishing to know more.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Sergio V
6 contributions1 helpful vote
I have never paid a check in deposit
catgirl7 asked a question Oct 2019
Oshawa, Canada5 contributions13 helpful votes
do they still rent scooters & if so any idea on the price?? Thankyou.
Answer from Marie B
17 contributions8 helpful votes
I'm not sure about the scooters...if they had them or what they cost...but I do know that the manager there is VERY responsive and if you message the resort, she will answer your questions.
Answer from Nick J
Toronto, Canada13 contributions14 helpful votes
In the "off-season" most airlines don't fly out of Camaguey, Holguin is a year round destination (mostly because St Lucia is smaller with only 5 resorts). The roads aren't great between the two city but a very scenic drive through mountains along the coast. 3-4 hrs is a good estimate if you leave late, have to stop ect but the trip should only be 2 1/2 hour. Not too much longer then via Camaguey.
Answer from susie554
Santa Lucía, Cuba24 contributions38 helpful votes
I believe there is a day pass for guests. Don't know the cost or the details.
Rick M wrote a tip Mar 2024
2 contributions5 helpful votes
5.0 of 5 bubbles
"Enjoy its great! "
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Gino A wrote a tip Feb 2024
1 contribution4 helpful votes
5.0 of 5 bubbles
"Very clean Sweeming Pool with great animation Team"
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Ray Q wrote a tip Jan 2024
1 contribution3 helpful votes
5.0 of 5 bubbles
"It's just perfect. "
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bjd905 wrote a tip Feb 2020
Richmond Hill, Canada11 contributions32 helpful votes
3.0 of 5 bubbles
"Blocks # 3 and #5 are quieter."
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Numerono H wrote a tip Feb 2020
Montreal, Canada9 contributions21 helpful votes
3.0 of 5 bubbles
"Ask for rooms near the ocean and on the ground floor is you don't want to walk one flight of stairs for the upstairs room."
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Not the right property for you?
There are more places to choose from in the Playa Santa Lucia area.
ALSO KNOWN AS
club amigo caracol hotel playa santa lucia, hotel amigo caracol, country inn camaguey
FORMERLY KNOWN AS
Club Amigo Caracol
LOCATION
CaribbeanCubaCamaguey ProvincePlaya Santa Lucia
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CLUB AMIGO CARACOL - UPDATED 2024 Hotel Reviews (Playa Santa Lucia, Cuba) - Tripadvisor

Frequently Asked Questions about Club Amigo Caracol
Which popular attractions are close to Club Amigo Caracol?
Nearby attractions include Coco Beach (3.7 km).
What are some of the property amenities at Club Amigo Caracol?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Club Amigo Caracol?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Club Amigo Caracol?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Club Amigo Caracol?
Yes, free parking is available to guests.
What are some restaurants close to Club Amigo Caracol?
Conveniently located restaurants include Dinoco, Luna Mar Restaurant, and Don Gaspar.
Are there opportunities to exercise at Club Amigo Caracol?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Club Amigo Caracol have airport transportation?
Yes, Club Amigo Caracol offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Club Amigo Caracol?
The staff speaks multiple languages, including English, French, and Italian.
Does Club Amigo Caracol have any great views?
Yes, guests often enjoy the ocean view available here.
Is Club Amigo Caracol accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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