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Twin Lakes Hotel

Twin Lakes Hotel

Traveler (574)
This is our 3rd plate haha we ordered 1 for 2 persons because the serving is big for 180pesos. Pero ang sarap we ordered more! 😅
Dining (30)
Twin Lakes Hotel
Room & Suite (29)
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Avg. ₱5,518 /night, 11/14 - 11/15
₱6,399
per night
₱5,783
per night
₱5,166
per night

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About

4.5
#1 of 2 hotels in Laurel
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.4 of 5 bubbles
Value
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Find solitude and surround yourself with the soothing ambiance of nature as you escape the buzz of the city. Located at the integrated tourism estate of Twin Lakes, the hotel is inspired by classic European architecture, with 122 rooms complete with balconies, offering a charming view of the countryside.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Game room
Billiards
Kids stay free
Parking garage
Wifi
Fitness / spa locker rooms
Sauna
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Filipino
4.5
4.5 of 5 bubbles269 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Twin Lakes Hotel has garnered accolades for its cleanliness, with visitors consistently impressed by the pristine rooms and facilities. A majority of guests appreciate the value provided, despite occasional amenity concerns. Its elegant atmosphere extends from the grand function halls to the inviting common areas, complemented by a host of praised amenities like a heated pool and diverse dining options. Service at the hotel is often highlighted as exceptional, with staff members commended for their dedication. Rooms are generally celebrated for their space, design, and views, though there are rare mentions of minor upkeep issues.
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed

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269Reviews0Q+A44Room tips
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Detailed Reviews
Erwill B wrote a review Jan 2021
+1
5.0 of 5 bubbles
Simple birthday celebration made extra special by Twin Lakes! Had a room with surprise birthday greetings and cake coupled with a stunning view of Taal, cool weather and the of sound chirping birds that made our stay relaxing. Sure this place is safe as they require Antigen negative test result and even do it onsite with a minimal fee. Great that they also offer web check in for a contact less and efficient check-in. The staff are very accommodating & friendly...
They have a reasonable room package with food and beverage consumable for a 5 star accommodation.
My son and sister really enjoyed and will definitely come back soon.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Jun 17, 2021
Dear Erwill B Thank you for celebrating your birthday with us and for this wonderful review. We are delighted to learn that you enjoyed your stay and that you have plans of coming back. Glad that you have noticed the safety protocols that we have like the antigen and online check in as well as appreciating the services of our staff. We have shared your comments to our colleagues and I am sure that we will all be motivated all the more. Our team looks forward to welcoming you, your son and your sister again. Thank you. Sincerely, Rowena Relucio-Samonte Director of Sales & Marketing
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Ynna Santos wrote a review May 2021
+1
5.0 of 5 bubbles
Its our 2nd time. First time was just me and hubby for our wedding anniv. Now were back with the whole family- It was my mom’s bday and we stayed 3 days, 2 night at the Family Suite.
Safety protocols are in place, gym and pool reservations are kept on time with disinfecting schedules in between.
The room is very nice and spacious. View at the balcony is superb!!!
Special mention to all the staffs who are all friendly and accommodating. Owen the Hotel Manager is very nice and ensured everything is set prior to our arrival!
Thank you Twinlakes!!! Will definitely go back!!!
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Jun 8, 2021
Dear Ynna_santos Thank you for celebrating your mom's birthday with us here at Twin Lakes Hotel. We are grateful for all your kind and positive comments towards the staff and the hotel amenities. As we value the safety of our guests, we will continue to adhere to the health and safety protocols. Please stay with us again. Thank you and keep safe. Sincerely, Rowena Samonte Director of Sales & Marketing
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Trish Reyes wrote a review Jun 2021
+1
5.0 of 5 bubbles
Finally! Twinlakes now welcomes pets in their hotel 🐶Almost every month we go here as our family weekend escapade due to its great and relaxing view, clean rooms and warm water in the pool 💙🌊 My family is so happy, we can now go here without worrying for our pet. Thank you Twinlakes, until our next visit ❤️ I also commend the chef, lunch and dinner is so good but I suggest that you change the set of breakfast. I also commend Ms Sarah for always assisting us in our stay, Sir Mon for always welcoming us and assisting my family to our rooms(always) and Ms Ge for always assisting us whenever we dine in the cafe. Overall experience always meet our expectations ✨
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Jun 22, 2021
Dear Ms Trish Thank you for staying with us almost every month and for sharing your experiences with this review. Yes, finally we are already accommodating fur-rents and fur-babies in the hotel. Every weekend, we see a lot of fur babies here. We appreciate your comments on the food, especially with our breakfast selections. Your commendation was also shared to our hard working colleagues. This will surely motivate them to do even better. Glad that we have met your expectations. Hope we can exceed it the next time you come back, hopefully in the near future. Thank you for your support. Stay safe. Kind regards Rowena Relucio-Samonte Director of Sales & Marketing
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Drewpy wrote a review Nov 2020
Philippines
1.0 of 5 bubbles
View is a given since any hotel in tagaytay offers the same one. But it ends there.

Staff (untrained)
1. Unprofessional, requests and inquiries were answered with one-liners (eg. "wala", "dun", etc) it's like talking to a random stranger on the street.
2. Unaccomodating, guests making eye contacts or gestures towards staff should be immediately tended to. Staff will be pointing fingers at each other to go to the guest in need of their service.
3. Rude, security was grilling us wether we REALLY were checked in, despite having shown him the room key; another security refused to let us enter the premises due to incomplete ppe (no face shield) however upon entering the hotel, staff themselves were NOT wearing complete ppe either.

Service (worst in the history of all hotels)
1. Room service has a cut-off time, we requested for a bucket of ice around 10pm & the receptionist informed us that there was no more room service since it was beyond 10pm
2. Corkage was insisted on us despite having failed to provide us with the specific goods (due to their service cutoff)
3. We found used personal slippers of previous guests under the bed - in our room, considering the pandemic, housekeeping should be more diligent in their job.

Food (a hospital canteen is better)
1. Buffet food is TERRIBLE, comparable to that of a Karinderya.
2. A la carte food was passable, but not to the point to make any sense against all the dissapointments we experienced.

Ambiance (very, very, VERY shabby)
1. They must have thought that using good kinds of materials for the construction compensates for the overall finishing of the interiors, however, the installations were very OFF and poorly executed giving the users a hard time operating inside the hotel (doors, windows, showers, etc)

Due to the extremely high rates, we expected a bit of a luxury, however we could have gotten a better deal with a hotel that rates @ 5,000 per night.
The hotel deserves no points for the view since the view is public property and not, in any way, a part of their rates.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nofar wrote a review Jun 2021
1.0 of 5 bubbles
Disaster service, too slow, we wait 2 hours to our food and when it's arrived its arrived wrong order. Cleaning are terrible, room service very bad we asked 6 times to clean our room,, we back to the room after 7 hours still no one clean it. We wait to the drinks in the pool 3 hours! Food are really bad. No test, pizza are not cooked well, chicken arrived too cold. The pool you can be there 1 hour per room, we took 6 rooms and still they give us only 1 hour. We definitely will not comeback and we will not recommend this place. Very Disappointed. Only the view good. Also they fix the room for the birthday all the bloonns was Blown up, they put cheesecake all the day outside the refrigerator and it was rotten when we arrived to the room.
We definitely will not come back.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Jun 21, 2021
Dear nofar9999 Thank you for staying at Twin Lakes Hotel and for sharing your experience with us. Your feedback is valuable to us which is why we shared your review with the concerned departments right away. It is truly disheartening to know your disappointments on your food and beverage orders, cleaning, decors and pool schedule. I would like to extend our apologies with regard to all your concerns. We value your feedback and hope that the negative impression we have given you will not deter you from patronizing our hotel again in the future. Whilst there is no excuse to what you experienced, perhaps I can persuade you that we are capable of change and responding to guest comments. We have met the heads of the departments and we have made some action plans to address the concerns to avoid these from happening again. Staff to undergo re-training is one of our action plans. Once again, thank you for sharing you concerns here and for celebrating birthday with us. If there is anything we can assist you with, you may send me an email thru 0017 5159483. Thank you. Sincerely, Rowena R. Samonte Director of Sales & Marketing
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asianbug wrote a review Nov 2022
Manila, Philippines
3.0 of 5 bubbles
We booked 2 rooms for an overnight stay to celebbrate our grand daughter's birthday. Overall, I would say it falls below expectation considering the price and given the glowing marketing of the hotel.

Pros: staff are all corteous and attend to problems quite fast.. Pool is clean and the guard will not hesitate to call the attention of guests who will sit by the edge of the infinity pool. The hotel requires booking for the pool's use to ensure no overcrowding in the pool. They have a game room where you can play chess, billiards etc aa well as a gym and play room for todlers. Breakfast was sufficient, nothing spectacular.

Where they fall short: the room is spacious but underfurnished. There is only 1 chair inside the room and another in the balcony. There is no bath robe, thin toilet paper, only 1 face towel and no hand towel. The silicon moulding on the shower enclosure had molds. First time to see a hotel where the towel rack is located over the toilet bowl. The room ref had barely cooling capacity. When we checked in, we couldnt connect to their wifi because of some technical problems. Altho, the problem was resolved adter a few tries.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa wrote a review Feb 2020
London, United Kingdom
+1
3.0 of 5 bubbles
Stayed here the night before a wedding. You can tell the hotel is struggling following the Taal situation but that should be all the more reason to look after the guests who are choosing to stay with them. The staff are rude and the hotel charge you for everything, extra glasses, opening bottles in your room etc.
The rooms are clean but very average in terms of facilities for the price you pay. Breakfast and coffee is terrible!
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from twinlakeshotel, Public Relations Manager at Twin Lakes Hotel
Responded Mar 19, 2020
Dear vanessadsouza1, First and foremost, thank you for taking the time to share your feedback with us on TripAdvisor. We would like to express our apologies that you had a negative experience in our hotel.We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident will not happen again. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying with Twin Lakes Hotel and we hope that you will consider us on your next visit. Best Regards,
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Princess SM wrote a review Dec 2021
1.0 of 5 bubbles
The reservation and booking process was great from Sarah up to the welcoming of TJ with unexpected lootbags for my kids that made them extremely surprised, I appreciated that so much. But total experience? TOTALLY NOT WORTH IT. We really look forward on this trip to Tagaytay as we had been very busy before Christmas and this is our make up trip for our family but the stay was tremendously disappointing even up to the last morning. We really preferred the breakfast be served in our room rather than us being exposed to different people at the breakfast buffet, but what was served was ‘mas better pa sa karinderya’. F&B Manager went in our room with his most sincere sorry but I am not buying the reason of “we are having baby steps palang” cause hello? We are paying in full for our staycation not to get baby step kind of service. Plus, we have 2 rooms and I requested for late check out atleast for 1 room lang (thinking they may consider) but they only gave us an hour. Prior to booking, I ask them if the have room service and they said yes, (palakain kasi kami even in the middle of the night) BUT Whenever whatever you order on their room service, always walang available, wala pa naman malapit at bukas na kainan sa kanila, that even you asked for water, may charge. You borrow utensils and plate, may charge. Nag ask ako plates kasi gumawa ng gingerbread kids ko, took them 2 freaking hours to deliver. The blinds are not working both in our 2 rooms. Better stay in other hotels who are well-operated and well-manage that can offer great clients’ services that is worth the amount you paid for them, look for a worry-free place, somewhere ready enough to give the value of service you deserve. But then again, thanks to Tj, Owen and Sarah, dapat yung service nila kasing level ng consistency ng buong hotel para di sayang yung pang5 star hotel na katulad nila. 🙂
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tan chay lien wrote a review Oct 2021
+1
5.0 of 5 bubbles
The location is good because it is a few meters down tagaytay-nasugbu hiway so you are free from vehicle noise and pollution. Nice to rest and sleep. Mother liked it. There is a pool with heated water too. Perfect for kids. Very near restaurants and supermarket in Twin Lakes commercial center too. Convenient. lobby looks good also. Pls. Try this megaworld property.
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Date of stay: September 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Oct 6, 2021
Dear Tan Chay Lien Thank you for trusting Megaworld Hotels and Resorts. We are glad that your mother liked your stay with us. Indeed, our location is far from noise and pollution along the Tagaytay-Nasugbu Highway with nearby shopping village. And yes, we are perfect for family staycations as we have wide range of recreation amenities that our guests will surely enjoy. Hope you can bring your whole family again with us. Thank you and keep safe. Best regards Rowena R. Samonte Director of Sales & Marketing
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Kitten Z wrote a review Aug 2021
Makati, Philippines
4.0 of 5 bubbles
Checked in overnight but if you have time check in for at least 2-nights to try and enjoy their amenities. The De Luxe room was big enough for 2 people. The view is just amazing (I even zoned out for a while) Got the forest and Taal lake view. BUT the bbed is just WOW. If you want to rest the bed is so comfy and it makes you sleep well. They have good restaurants outside and the Cafe was also good. Since it's still MECQ they served a la carte for lunch and dinner and a standard breakfast buffet. Free parking is available as well. Comp water tho is 2 bottles per day only (so if you love H2O you have to buy per bottle or just bring your own) IATF guidelines: If fully vaccinated just present your vaccination card. If not, present a negative antigen swab test result even via email =) No frills and I really enjoyed the genuine Filipino hospitality. Basically, I will definitely go back and try the game room and infinity pool =)
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Date of stay: August 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Standard rooms are bigger.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded Sep 7, 2021
Dear Ms Kitten Z Thank you for staying with us and for taking time to share your experience. We are grateful for your kind words mentioning the genuine Filipino hospitality we accord our guests, how amazing the view is and how comfortable our beds. Our team is looking forward to welcoming you back in the near future. Meanwhile, stay healthy and well. Sincerely, Rowena Relucio-Samonte Director of Sales & Marketing
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Jane E wrote a tip Nov 2
5.0 of 5 bubbles
"Stay in the L5 same floors with the pool so kids enjoying so much"
Read full review
Kristin Mariano wrote a tip Oct 2024
Metro Manila, Philippines
5.0 of 5 bubbles
"Breakfast on weekends could be crowded."
Read full review
ella c wrote a tip Oct 2024
Emirate of Dubai, United Arab Emirates
1.0 of 5 bubbles
"Nothing to say"
Read full review
Cris A wrote a tip Jun 2024
5.0 of 5 bubbles
"Book or reserve early"
Read full review
Gerry G wrote a tip Feb 2024
New Jersey
5.0 of 5 bubbles
"Look for good deals; dining may be limited to hotel as not much in the vicinity."
Read full review
Not the right property for you?
There are more places to choose from in the Laurel area.
PRICE RANGE
₱6,222 - ₱8,336 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCalabarzon RegionBatangas ProvinceLaurel
NUMBER OF ROOMS
122
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TWIN LAKES HOTEL - UPDATED 2024 Reviews & Price Comparison (Laurel, Philippines) - Tripadvisor

Frequently Asked Questions about Twin Lakes Hotel
Which popular attractions are close to Twin Lakes Hotel?
Nearby attractions include Caleruega Church (2.4 km), Twin Lakes (0.1 km), and Puzzle Mansion Bed & Breakfast (6.1 km).
What are some of the property amenities at Twin Lakes Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Twin Lakes Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Twin Lakes Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Twin Lakes Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Twin Lakes Hotel?
Conveniently located restaurants include Antonio's Garden, Mercedes Restaurant Cafe, and Bag of Beans Cafe and Restaurant.
Are there opportunities to exercise at Twin Lakes Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Twin Lakes Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Twin Lakes Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Twin Lakes Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Twin Lakes Hotel?
The staff speaks multiple languages, including English and Filipino.
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