We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The room was not that clean as we expected and we are very disappointed with the food for it was not served on time and it was very pricey. There was also no bidet hose in the comfort room. Nobody assisted us upon arrival at...More
Response from Larry T, Owner at ALTA Cebu ResortResponded 2 weeks ago
Our resort is set up with our sales office near the parking lot and the front desk 15 feet away. Normally there is someone there to roll your luggage the 15 feet to the front desk. Our apologies our sales staff goes home at 6,...More
We spent only 1 night in this hotel on December 2016 and we received the WORST SERVICE in our lives.
When we arrived into our bedrrom, there were 5 hotel workers partying inside this bedroom (eating, singing, etc). We asked for a room change and...More
2 Thank Inglop
Response from Larry T, Owner at ALTA Cebu ResortResponded November 30, 2017
I am very distressed to hear about your plight
Honestly, it does not sound like our resort at all, as you can see from the many
glowing reviews and our badge of excellence.
I will look into it immediately and try to find out why...More
My partner and I chose Alta Cebu as a place to base ourselves while exploring the local area, and we weren't disappointed.
The place is very well looked after, has a lot of home comforts and everything you'll need to unwind after spending hours or...More
Thank Liam B
Response from Larry T, Owner at ALTA Cebu ResortResponded November 4, 2017
I'm always happy to hear compliments that we are doing a good job
Well it ok I would never come back here it over price and it not worth it .The staff ok but there noting to bring me back the ,there noting to reach out a grab u .There no night life here there no entertainment what...More
Response from Larry T, Owner at ALTA Cebu ResortResponded October 20, 2017
I am constantly astounded how folks either love us or loathe us. I have a psychology degree and I still cant figure people out.
I mean absolutely no disrespect. Everyone is entitled to their opinion. Lets dissect this guests opinion
1. price and it not...More
We stayed here after flying into Cebu , wanted to be near the sea , sorry that's a joke , that was my mistake , 40 cab ride away !
Please don't get fooled by the dubious glamorous photos of this place , there were...More
Thank Alan G
Response from Larry T, Owner at ALTA Cebu ResortResponded September 25, 2017
Hello. Thanks for your opinion. It is not the majority opinion, but nonetheless good to hear from all sides.
We always want to hear your problems. But better if you will tell us when you are there so we can fix things.
I find it...More