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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Check in took twenty minutes, only one guy at the reception doing his best, but with 7 people ahead of me... the “Bon Voy” desk sadly empty- should I have shouted loud my status ? reception staff walking behind decided that greeting with a smile was sufficient. Given the situation I understand cost reduction but at 18.00 is check-in peak time. I asked for a room with a window which could be fully opened and Konstantin at the reception was very kind to accommodate my request. Room definitely not my style but this is personal, what it is not just a personal opinion is the crazy lightning system and the fact that was impossible to get the room dark from outside light. No curtain. As said by others, tea/coffee facility quite demanding to use, again style over functionality. Shower was good though and my room facing the back was in the end quite large and very quiet. What really annoyed me was the restaurant- very expensive and quite bad food to my taste (had dinner twice). The road behind the hotel has three restaurants at walking distance, my suggestion is to eat out. Breakfast on the contrary was OK.
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Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karim Abou El Kassem, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Sep 15, 2020
Dear bridgerobe, Thank you for taking the time to share your experience with us and other travelers on tripadvisor following your recent stay at the Kameha Grand Zurich. We were concerned to read that you have encountered some inconveniences caused by the Light system, tea/coffee facility in the room and the restaurant. Our highest goal is to provide exceptional service for our guests so they can spend a memorable time with us. We would like to take the opportunity to express our sincere apologies and you can rest assured that we have forwarded your comments to the Heads of Departments responsible to ensure that these will stay isolated issues. Thank you once again bridgerobe for your valuable feedback and we look forward to hosting you again at the Kameha Grand Zurich. Sincerely, Karim Abou El Kassem -Rooms Division Manager-
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We stayed here for 2 nights before flying out of Zurich airport due to its location (it’s a 6 minute drive to the airport and a short walk to Oerliken-Ost station where you can take the train to the airport). The hotel itself is very elegant and modern with quirky decor. Our room was very nice and comfortable (albeit a bit too dark) but what really disappointed me most was the lack of thoroughness when it came to prepping the room. The room was still a bit untidy when we first got in and there were traces of feces on the toilet bowl. I was tempted to call and ask for another room but we were too tired to budge. Another thing that we found disappointing was when no one picked up the phone when we tried to contact Room Service. We left a voice mail and no one returned our call. Thankfully, I called reception to ask why no one was able to help us with our order. The gentleman who took my call (Konstantin) kindly took our order and processed it for us.
Gripes aside, the hotel is a worthy 4 out of 5. Breakfast was excellent - there were lots of choices. Parking is also available for 37 CHF a night. Staff were very friendly and helpful too.
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 28, 2023
Dear Guest, thank you for your feedback you shared with us. We are happy to hear that most of your stay was the way you expected it and the way we want to deliver our best service for the guests. The issues you had are shared with our staff to ensure this as an isolated incident. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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Our recent stay at Kameha Grand in Zuerich was absolutely wonderful. We stayed at a chocolate-inspired room where you can watch the TV while in the bathtub with just a little push of a sliding door.The beds were comfortable with 2 pillows and the mini bar was adequate. An iron and iron board were available as well as hairdryer and coffee machine. The bathroom had a LED magnifying mirror and the amenities were standard. The cleanliness, courtesy of staffs, comfort and style matches their 5 star rating. We skipped the spa because of corona restrictions but the breakfast was superb. Highly recommendable.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 28, 2023
Dear Guest, I recognize your time is valuable and appreciate the feedback you have provided. It is a pleasure to hear such positive thoughts about you stay with us. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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Over styled decor leads to a loss of functionality here. We often stay at Autograph Collection hotels, they almost never disappoint, but this was the exception. We only stayed one night and were thankful for that. The room was very strange. When staff came to help us with the hot pot for coffee, I asked what the design of the room was supposed to be, the very dark walls, very ugly huge safe, safe type handles on the walls of the room. They said it was supposed to be a chocolate bar. Oh...but what about lighting? We asked for help with the lighting so that we could see in the room, trying to find things in our suitcases, and the very nice staff person could not figure out how to make more light in the room and said that if she could find a lamp she would bring it. Evidently she could not find one. The room had a very nice and large tub, and a nice separate shower, but seriously, who would put large mirrors all around the toilet cubicle? Very odd. The lighting around the bathroom mirror was good but the bath and bedroom were almost entirely black and this made for a very depressing room. Our room was very clean but we had to find more towels, only 1 put in the room, and coffee supplies. The housekeeper was very nice and came in to show us where they were but they weren't there. Staff was very nice, this is just a very strange hotel. As I said, no one checked to see if the design features were actually practical before they spent A LOT of money to build this hotel. The room had floor to ceiling windows down the entire length of one wall with blinds inside the windows which we assumed were controlled remotely but we could not figure out how to do it. Again, very expensive. The hotel was not far from the airport, a 10 min taxi ride at most, and very near the tram line. The staff was helpful to point out the tram line and it was very convenient to get to the city center. Staff was also helpful in getting adapters for us.
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Date of stay: November 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 25, 2023
Dear Guest, I recognize your time is valuable and appreciate the feedback you have provided. As a member of the Autograph Collection Hotels we have our very own design. Our design combined the Swiss culture with modern art. We are sorry, that it did not match your expectations. You mentioned issues with the light. Thank you for bringing this to our attention, it is shared with the leadership team to ensure a better experience the next time you stay with us. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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This hotel is nothing like a 5* hotel. 1. When we entered our room, everything was dirty and in a mess from the previous clients. The cleaning service had forgotten to clean the room before we arrive. After this, the stuff in the lobby gave us another room, but when we tried to enter, someone else was staying in. 2. The rooms are very dark and the pillows/mattress are of the worst quality. There was not even enough space for our suitcase. 3. The cleaning service doesn’t clean the room unless you pay extra money in the already high price (about 200€/night). 3. As for the breakfast, even a 2* hotel offers food of higher quality. 4. The restaurant of the hotel is just OK, but not something great. 5. The location is not good. The centre of the city is far away and the hotel does not offer any shuttle service.
I would absolutely not pay such a lot of money in order to stay in this dirty and bad taste hotel.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sibylle Elsholz , Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 4, 2023
Dear Guest, I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely, Sibylle Elsholz
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This hotel has changed drastically during the pandemic, particularly on the weekends.
Basically it has become a replacement for the currently closed bars and clubs. Late teens and twenty-somethings rent out the suites to host (quite loud) parties. This spills out into the hallways which have an impact on other guests.
Passing guests in the hall asked if I had any weed (twice). It's true the hotel can't stop other guests from what they say, but it's worth noting what the "crowd" has become. Note the hotel does not have on site security on weekend evenings/nights.
As a final bonus, rooms are not well kept. Broken equipment, curtains torn (see picture), etc.
If you are looking for quiet, are female traveling alone, or with your family then I would strongly suggest you look for alternatives, especially on weekends.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip:Book the Courtyard Oerlikon if you're looking for Bonvoy option
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 29, 2023
Dear Guest, thank you for the time you have taken to write a feedback for us. We apologize for the inconveniences you had. The times during the pandemic were special. As everything is back to normal we changed our operating procedure to ensure a smooth and welcoming stay for our guests. Again thank you for your time. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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Travelled to Zurich for work and stayed in Kameha as it’s part of the Marriott group. The hotel is surprisingly big and quite close to multiple tram lines that take you to the centre of Zurich. The decoration of the rooms it’s quite over the top but still cozy. The breakfast even if pricey (like everything else in Switzerland) is quite varied and big. On the flip side I wished there was a sitting area by the reception where you can chill while waiting for someone and found the gym a bit sloppy - not many options, a bit disappointing.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 29, 2023
Dear Guest, thank you for your thoughts regarding your stay with us. We recognize your time is valuable. Our locations tries to offer various options for our guests regarding the distance to the airport as well as to the city of Zürich. We are pleased that this matched your expectations. Thank you as well for bringing the lack of opportunities to sit in the lobby, to our attention. We shared this with the leadership team to find a solution. Thank you again for your time. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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The location of the Kameha Grand Zurich is extremely convenient, with multiple dining options in the area and public transportation at hand. The property being fairly new, it is much better than the competition in this particular area with clean rooms. But it is about as far as it gets. Check in process is consistently bad. Each and every time I’ve stayed at the property I had to wait longer than needed and checkin staff is less than welcoming. Looks like a Kameha thing because others properties in the vicinity where I used to stay always had a charming staff. Still, the rooms are very comfortable except during summer when they tend to get extremely hot with no or little AC (can’t believe a recent property doesn’t have decent AC, so cheap management might be trying to save $$ here on the energy bill, to bad it is for guests discomfort). Breakfast is ok but subpar compared to other Autograph properties.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Be careful if travelling during summer, AC is minimal so rooms get extremely hot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Sep 14, 2023
Dear guest, Thank you for choosing to stay at Kameha Grand Zurich, and for taking the time to share your feedback with us. We appreciate your comments, both the positive and the areas where we can improve. We're thrilled to hear that you found our hotel's location convenient, with access to dining options and public transportation nearby. We also appreciate your positive remarks about our clean and comfortable rooms. However, we deeply regret that your check-in experiences have not met your expectations. We apologize for any inconvenience you've encountered in this regard, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure a more efficient and welcoming check-in process for our guests. We aim to provide a warm and friendly atmosphere from the moment our guests arrive. We're also sorry to hear about the issue with room temperature during the summer. We understand how important a comfortable room environment is, and we will investigate and rectify the AC issues to ensure our guests' comfort. Regarding breakfast, we appreciate your input. Our aim is to continually enhance our offerings, and your feedback helps us identify areas where we can improve. We will review our breakfast options and strive to provide a more satisfying experience in line with the high standards you expect. Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to addressing the issues you've raised to provide you with a more enjoyable stay in the future. If you decide to stay with us again, we hope to provide you with a more pleasant experience that reflects the level of service and quality you deserve. If there's anything specific you'd like to discuss or any additional feedback you'd like to provide, please don't hesitate to reach out. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Iyad Alzoubi Front Office Manager
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This is my second time staying here. I love this property! It is a very cool, boutique style hotel. The rooms are very cool, with lots of attention to detail put into the design. The lights have different settings based on the time of day. Room service is very good and breakfast in the morning is probably the best hotel breakfast I've ever had.
I have noticed, though, that the quality and maintenance of the property is slowly declining. So is their service. Nobody was very welcoming. I called Room Service, and somebody answered with "Hello?" If you call reception, expect the phone to ring, ring, and go to voicemail. Both stays, it took a while to reach somebody on the phone.
Overall, it is a unique yet surprisingly affordable place to stay close to the airport. I would stay here again, but hope they maintain the property and step up their customer service.
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Jan 28, 2023
Dear Guest, thank you for your time to share a feedback with us. As a member of Marriott brand Autograph Collection Hotels one of our focus points is unique design to offer our guests. We a pleased to hear that you liked it. With our location we try to offer guests the opotunity to get fast and convenience to the city as well as to the airport. You mentioned issues with the service. This is shared with the team to ensure a better experience at your next stay. We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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Our last night here in Switzerland and we opted for this hotel which is close to the airport. As Ambassador Elite members of Marriott, we were upgraded to the King Kameha Suite in room 888. Nice suite with black features, a beautiful mirrored bathroom, and roomy shower for two, Nice dining room and spacious living room. The bed was comfy and extra space is key.
Nice bar and restaurant area where we lounged for one night with a few drinks.
Nice empty spa on the 5th floor except for one couple in the coed steam room. Also with a coed 60 degree and a 90 degree sauna, Open showers where there are no doors. This is also a textile free zone with a sign on the wall where no bathing suits are allowed in the spa. Just a tile to sit on is sufficient. Nice and refreshing experience for a few minutes!!! Sun deck and relaxing area when the weather is right.
Overall nice quiet area, looks like office and business zoned. We enjoyed our restful stay!!!
Enjoy!!!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iyad Alzoubi, Guest Services / Front Office at Kameha Grand Zurich, Autograph Collection
Responded Feb 11, 2023
Dear Guest, thank you very much for your valuable time to provide a feedback with us. We are pleased to hear that you enjoyed your stay with us. Thank you again for your time We hope to welcome you again soon. Sincerely, Iyad Alzoubi Front Office Manager
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Hello Trinigirl, thank you very much for reaching out to us. The Premium Rooms feature a shower, in all other room types you'll be able to enjoy both, a rainforest shower and a stunning standalone bathtub from which you may watch TV.
There are more places to choose from in the Opfikon area.
PRICE RANGE
₱13,210 - ₱20,292 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of ZurichZurichOpfikon
NUMBER OF ROOMS
245
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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