We welcome you to the Metro Hotel Perth. Our hotel in South Perth is located a few minutes' walk from the picturesque Swan River foreshore and only 10 minutes from the CBD of Perth. We are the only hotel in Perth to command sweeping views of the Swan River foreshore in the daytime and the city skyline in the evening. Metro Hotel Perth is an ideal accommodation choice for value-conscious business and leisure visitors to Perth wanting affordable, spacious accommodation, outside but within easy access to the CBD. All rooms are stylishly furnished, many with a private balcony, and 70 overlooking the scenic Swan River. Red Bill Restaurant & Bar is open daily for breakfast, with dinner available via room service . We also offer a variety of meeting & function spaces; on-site gym; free onsite parking (permit required) and free high speed WiFi throughout the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, French, Spanish, Arabic and 5 more
Location
61 Canning Hwy, South Perth, Western Australia 6151 Australia
Metro Hotel Perth
210 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Metro Hotel Perth has garnered attention for its prime location, central to city attractions with convenient transportation options and ample parking. While some guests applaud the hotel for its cleanliness and helpful staff, others express dissatisfaction with unprofessional service and subpar food quality. Opinions on the ambiance are divided, with praise for the comfortable, spacious rooms, yet a consensus on the need for a decor refresh.
Amenities like complimentary parking and impressive city views are popular, though upgrades are suggested. Room experiences vary, with some enjoying the cleanliness and space, whereas others criticize the datedness and maintenance issues. Value perceptions are mixed, with some guests finding the pricing appropriate for the location and amenities, while others question the cost relative to the quality and service received.
Location
Convenient
Atmosphere
Uninviting
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The location of the hotel is excellent Central is located near the bus stop The rooms are neatly maintained with facilities our room had a small Kitchenet and a microwave was provided on request. All requests were timely attended.
WiFi was a big issue..Poor connection.off and on Otherwise a good value for money
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Date of stay: October 2022Trip type: Traveled with family
Room Tip:Â For a better view of city prefer a room fifth floor onwards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in the Executive Aspire wing our room was huge. Very clean and tidy Only room service meals - food was very good. Staff not very pleasant No milk in fridge, no coffee pods for coffee machine, no tea towels. Asked for milk, pods an tee towel only received milk told to dry cups with hand towel.
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip:Â Only room service meals
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Check in employee was abrupt and stand offish. However other staff I had interacted with were lovely.
The room was very outdated. 80% of the channels on the TV didn’t work, we were only given two towels when we had three people on the reservation, the bathroom smelt like cigarette smoke which was very gross as we had our baby with us, bed was very uncomfortable, couch looked like it hadn’t been cleaned in 20 years, the room servicing was very irregular - one day we had our bed made & new towels, second day no bed made but we had new towels and room still had rubbish in it. Going off that there was actually no bin provided apart from the one in bathroom.
The amenities are very limited, parking is not allocated and a lot of people who don’t stay at the hotel park in the parking lot. So if you’re staying there over a weekend and don’t want to park underground, make sure you arrive before 5pm and don’t leave until the next day. Check the opening times of the kitchen as we went down just after 9am for breakfast and got told they were not taking food orders, only coffee. Also, you will get charged an extra $5.50 as a delivery fee if you order room service.. Going off that their prices are not cheap, a bottle of water is $5!
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Date of stay: August 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My recent stay at the Metro Perth Hotel was deeply disappointing due to significant service failures and the staff's inadequate response to unforeseen issues.
While I acknowledge that the power and water supply failure on December 2nd may not have been directly within the hotel's control, the response to this crisis was severely lacking. There was a complete absence of electricity and water from the evening of December 2nd until 7 p.m. the next day, creating a challenging situation for guests. During this time, I found myself climbing 10 floors multiple times to fetch drinking water and seek information, an extremely inconvenient and stressful ordeal.
As a business traveler with a critical conference on December 3rd, the absence of basic amenities like shower facilities severely impacted my preparation. The hotel's solution, offering shower facilities at a different location, was both delayed and insufficient. This lack of proactive support and problem-solving reflects poorly on the hotel's customer service.
Furthermore, I encountered an issue with no hairdryer in my room. The response from the staff was not timely, forcing me to rely on the goodwill of another guest, which was both embarrassing and unprofessional. Although a portable hairdryer was eventually provided, it was too late to rectify the inconvenience caused.
The cumulative effect of these service failures, especially in a situation that demanded prompt and effective solutions, was highly disappointing. The hotel's inability to provide alternative solutions or adequate compensation for the lack of essential services was notable.
While external factors like power and water outages can be beyond a hotel's control, the measure of their service quality is reflected in how they respond to such crises. Unfortunately, Metro Perth Hotel's response was woefully inadequate, significantly impacting my stay and professional commitments. I would advise business travelers and those expecting reliable service to consider other accommodations.
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Over all enjoyed our stay , Rooms are getting dated but a good size and fully functional and clean . Bed was comfy and magic views from the balcony . Only disappointment was the food for room service , especially the pizza , cold soggy bottom , clearly just put under the grill to melt cheese . We will use this accommodation again as the location is good and good value .
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metro Hotel Perth, Guest Services / Front Office at Metro Hotel Perth
Responded Jul 24, 2024
Thank you for taking the time to provide us with feedback from your recent stay with us at Metro Hotel Perth. I have investigated your stay and could not see that any concerns had been brought to attention to the hotel during your stay. I have total confidence that if you had spoken to a team member regarding the points raised our team would have been able to assist as we take further food hygiene and preparation very serious and care at all times. We appreciate your invaluable thoughts as all comments assist to better the guest experience and we shall look into the points raised with the Head Chef. We look forward to welcoming you back next time your travel includes Perth.
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Pleasantly surprised by the updated refurbishment. I returned after years to the Metro as it was very convenient for me. I had an executive room 315 which was very clean and had an Outlook via huge door to a restricted balcony to Banksia St side street and the sunset by evening. I returned the next night to room 317 which had a very welcome balcony which overlooked the and City skyline- and amazing sunset. The room very spacious with coffee machine and tea provided. The usual iron, hair-dryer etc. Bathroom very clean with hot water and was spacious. Bed was most comfortable. Dinner room service was delicious and came hot. Breakfast can be ordered in room for small service fee or dine in. The best was free parking on site. I cannot fault the friendly welcoming and very helpful staff. Big thank you to them.
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Date of stay: August 2023Trip type: Traveled solo
Room Tip:Â Parking on site
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is well placed for trips to city (5mins by car), Curtin University (5mins), beautiful parks and walks along the Swan River (walking distance) nd 5mins from Como where you can buy groceries, visit Perth Zoo or enjoy the many dining venues.
The venue itself is dated and would benefit from a good clean. Dusty architraves and vents in bathroom, and windows in the rooms (ours was an apartment facing Canning Highway) do not open. There is no fresh air flow whatsoever. The rooms are cleaned each day but attention to minor details is lacking.
Staff welcoming and friendly. I needed to report a few concerns including bees getting in through an overhead cupboard but never received a response from management which was disappointing. We had to deal with it ourselves.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Â You need 4x $1 coins for washing machine and own powder. You can buy for $2.50 from reception....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great value hotel! It’s not a central city location but that is reflected in the nightly price and it’s only a short Uber ride into the city or to the airport. The room was very clean, the beds were very comfortable and we had the most amazing views of the city from the balcony. The staff are friendly and the room service breakfast was perfect. Great value for money here.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toilet was pre used on arrival (#2), dirty face washer in bathroom, electrical cables handing out of the wall, rude staff, needle crack head porn in search history on tv, hardcore porn had been searched on YouTube and wifi did not work. By far the worst part was the staff. Rude and tried to make me pay late checkout although I had a booking that night because I refused to stay another night. Total amount was $100 on this trumped up charge which is the exact amount of the bond and when I refused staff member told me I wasn’t allowed to collect my belongings.
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Would not recommend. The clerk behind the desk was rude and cut me off. They were not friendly and welcoming, but instead grumpy and rude. They take a $100 deposit (not just card details like most hotels) and then they say you won't have your money returned to you for minimum 7-10 working days (it can take longer apparently). Breakfast meal is include, but restaurant closes at 9am, so I can't comment on the food as we got down there a little after 9am (thinking it would close at 10am at the earliest, like most breakfast places).
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simon Zbyrko, Guest Services / Front Office at Metro Hotel Perth
Responded Aug 19, 2023
Thank you for your feedback from your time at the Metro Hotel Perth, The deposit is a standard hotel policy in which a pre-authorisation is done upon arrival at the property which is utilised as security for incidentals. We do apologise for the less than impressive welcome which you received upon checking into the hotel and this will be addressed with the Front Office Manager and the Guest Service Agents employed within the property. Your feedback relating to the restaurants breakfast opening hours will be discussed in the next heads of department meeting however the hotels standard breakfast operating hours are from 06:30 until 09:00 Monday to Friday and from 07:00 until 09:30 Saturday & Sunday as listed on every online booking avenue.
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