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Traveler (167)
Pool & Beach (47)
Dining (19)
Ratings and reviews
  • Excellent65%
  • Very good22%
  • Average5%
  • Poor7%
  • Terrible1%
Travelers talk about
“the owner”(24 reviews)
“palaui island”(14 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Family Rooms
Bar/Lounge
Wheelchair Access
Business Center
A quiet clean and tidy resort, motel style, that attracts both tourist and business visitors during its 15th year of operation, it also boasts restaurant with both Filipino and Western foods.
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Location and contact
Centro Santa Ana | Elmar Street, look for the road sign on the left of the main highway, Santa Ana, Luzon 3514, Philippines
54.4 km to Mambajao Airport
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Reviews (92)
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88 results
Traveler rating
55
20
5
7
1
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LanguageEnglish
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55
20
5
7
1
Show reviews that mention
All reviewswhite sand beachesthe ownerpalaui islandgreat value for moneyfood was greatfan roomshort drivelaid backvery nice place to staynight stayrestaurant offersclean roomscable tvother hotelsexcellent customer servicespicy shrimpbeach front
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1 - 5 of 88 reviews
A TripAdvisor Member
16
Reviewed 5 June 2018 via mobile

My second time to visit actually, this time with family. Was not disappointed. Clean and fresh rooms, beddings, toilet and showers. Their biggest asset are the staff are avery friendly and accomodating beyond compare, they give the place a homey feel. The pool was okay,...More

Thank A TripAdvisor Member
Response from trevort836, Owner at Jotay ResortResponded 6 June 2018

Hi, thank you so much for your very detailed review.We are very pleased that you found everything satisfactory, we strive to do this with our customer service and your review will be read by many who will then be encouraged to stay with us.Thanks again.

Reviewed 13 May 2018 via mobile

A very nice place to stay whether its a business or vacation trip. Good ambiance. Excellent customer service. Friendly and courteous staffs. Owner Trevor is very hands on to every visitor. Thumbs up. We're sure to come back. Keep it up guys.

1  Thank Phillip Conrad S
Response from trevort836, Owner at Jotay ResortResponded 30 May 2018

Hi there, thank you for the review and kind words,it times of stress it cheers us all up!

Reviewed 19 April 2018

This just a local resort and is spartan by US standards. It's more of a weekend getaway! The staff is made up of mostly good people, however none appear to have had any training at all. Some of the wait staff have trouble prioritizing when...More

Thank waltkze
Response from trevort836, Owner at Jotay ResortResponded 30 May 2018

Similar to your other reviews about us, I can only reiterate that from your persistent moaning and complaining on your arrival we knew what to expect from you. You declined an upgrade and even a transfer to another hotel which may have met your standards...More

Reviewed 10 April 2018 via mobile

with additional newly opened accessible white sand beach in town, “the Pozorobo”. Jotay is one of the very few resorts in the area that offers variety of foreign and local food. With friendly staffs (though less attentive than in the past). At Jotay resort, you...More

Thank dianne a
Response from trevort836, Owner at Jotay ResortResponded 30 May 2018

Thank you so much for the review, your title says it all, we are so pleased to have you as our guests

Reviewed 26 March 2018 via mobile

The service and the were great! Above par! Ann made the initiative to contact me before my flight. She arranged our van from the Airport to Sta. Ana. However, room for improvement in the shower area because it was not working. The staff went there...More

Thank Scarletf
Response from trevort836, Owner at Jotay ResortResponded 28 March 2018

Thank you your review and your kind words, I am pleased to hear that our staff served you well. Regarding the shower, I believe that we did offer another room but you declined saying that you would wait until fixed Regards

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About
Amenities
Top amenities
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Shuttle Bus Service
Room Service
Wheelchair Access
Airport Transportation
Meeting Rooms
Business Center with Internet Access
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$16 - US$36 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$16 - US$36 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (167)
Pool & Beach (47)
Dining (19)
Room & Suite (17)
Business Center & Event Rooms (8)
Family and Play Areas (4)
Questions & Answers
Ask a question
Robbie2902
13 December 2017|
AnswerShow all 2 answers
Response from trevort836 | Property representative |
From Manila, both PAL Express and Cebu Pacific fly each fly once per day, some days twice, to Tuguegarao. Fares vary due to promos. Tuguegarao airport is about 160 kms away or just over 21/2 hours from Jotay. Anne Staff
0
Votes
laurabaylon
5 September 2017|
AnswerShow all 2 answers
Response from trevort836 | Property representative |
A boat trip from San Vicente to Cape Engano on Palaui is 1800 peso for a maximum of 8 pax, takes around 1 hour Pick up and drop off directly from Jotay is another 500 pesos Environmental Fee - 20 pesos/per pax Entrance... More
0
Votes
laurabaylon
31 August 2017|
Answer
Response from trevort836 | Property representative |
We are about 3 hours further on from Tuguegarao. A private van is 2500 pesos one way, and a PUV van is about 180 pesos per person from Tuguegarao.regarding for the van going to aparri tour we can discuss that if you are here... More
0
Votes
Room Tips
"The back of the court"
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"Rooms overlooking the pool"
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"You might want to stay in their aircorn rooms if you have"
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"ask for a room by the poolside"
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