After my bad experience of 2 days in the Bahia. The garden suites of Costa Pacifica. We logged a final complaint with the management. We never got to see hotel manager. However reception manager was great. We had our room upgraded to a suite in Costa Pacifica with a sea view. Costa Pacifica in not my favorite place, i do like to stay in the Bahia it is less large hotel and more intimate. Great that the manager gave an upgrade however my previous review stands on the Bahia. I have stayed in this Hotel at least 6 times. i also had my wedding in the Bahia Pavilion. The waiting staff and security staff are very friendly and always greet you with a smile and hello. I know that the review of my comments by management at Costa will be a standard text answer as per all their responses. They will not learn from my comments. Costa is the best hotel in Baler it is owned by Senator Angara. The rest of the hotels are cheap and sub standard to western cliental. Unless on a tight budget and back packing. In Summery. Thanks for the upgrade but it should be unnecessary if you get it right first time.…
Paid over 6,000 Pesos for a room with no amenities, towels, fridge, glasses, water boiler, etc. the towel rack and light in the bathroom was broken as well. We tried to get assistance, but after several attempts, we just gave up. If you book a room at Costa Pacifica and they put you in this hotel, demand a refund or a substantial discount.
Bahia de Baler, which is advertised as a separate hotel is actually completely owned and operated by Costa pacifica. They even use the exact same rate sheet and deceptive pricing policy. Costa pacifica advertises one room rate but charges you nearly 20% more at check out due to a hidden "service fee" assessed on each room each night. This dishonest practice allows them to complete with honest hotels with its published rate while collecting substantially more than its customer think that they will be paying at check out. This practice was one popular about a decade ago but has largely died out due to consumer backlash. It is even illegal in some countries. Their rooms, by the way, are already grossly overpriced for what you get at the published rate. Also, this hotel is NOT on the beach it is across the alley near Costa pacifica and the view is blocked by buildings in front. It does have a nice pool though.…
I went with a big group for the very first Tareptepan Arts and Music Festival. We were initially supposed to be billeted in Costa Pacifica, but we were bumped down to their garden arm, Bahia de Baler. The layout was cute, and there were several villas surrounding the central pool of the property. It was like having an entire village to ourselves, as our group occupied all the cottages. It was about 30 feet from the black beach, where all the surfing action was happening. The rooms were cozy, with efficient turn down services nightly, and housekeeping throughout the day. We always came "home" to cool room, with an inviting bed and fluffy pillows. Surely, the highlight of my 4-day stay was how well I slept on all nights (and occasionally some afternoon naps!) Second, the meals we had at Costa Pacifica were always to die for. All the dishes felt as if they were cooked with much love... and it was the cherry on top to have them always served with a smile by knowledgable staff. I'm very curious about my food, and love trying new cuisines and combinations of tastes, so I tend to have a lot of questions about particular ways of cooking or ingredients used in preparation -- and the staff always handled my questions with patience and expertise. I also loved the scent of the amenities, especially the body lotion, which smelled of sweet coconut satin <3 I'd stay here again in a heartbeat, when the opportunity comes! (One thing to note: my friends complained of sharp edges on the tiles in the swimming pool, and a number of them emerged from a swim with small cuts on their bodies! Perhaps management has not been made aware.)…
I'm just wondering how the reviewers were able to book a room in this resort. The resort has 2 numbers and both are unreachable since l started calling them last week. I've heard good reviews from friends but it's getting to be frustrating trying to contact them. We booked a room at costa pacifica, instead. I hope it's better compared to bahia de baler.
Stayed at: CASITA DE BAHIA Date of stay: December 7-9, 2013 Rooms: 908, 909 This was a rebooking. Our original dates booked were October 12-15, 2013. Unfortunately, Typhoon Santi hit the region and our trip had to be postponed. Props to Genesis Joy Bus for calling the morning of October 12 to inform me that all bus trips were cancelled due to the weather. Upon informing Bahia, I asked if we could rebook. Bahia's response initially was we had to rebook by the end of October. This was unreasonable and I requested for consideration since we booked the original weekend due to the declared holiday on October 15. It would be hard for the 5 of us in the group to find another weekend where we were all available in that short amount of time. We were given until the 1st week of December to rebook. Unfortunately, we could not stay the original 3 nights and had to forfeit the 3rd night. Pros: - clean, spacious room - comfortable bed and linens, down pillows - bedside tables - cabinet for clothing - extra cabinet/table area (this was not present during our August stay) - cable tv - room safe - clean bathroom, basic toiletries - excellent service both by the staff at the Casita and of Costa Pacifica in general - a small sitting area outside the room - quiet and away from the rest of the resorts - pool - surfing lessons c/o Charlie Does Surf at Costa Pacifica is discounted (from P350 to P300) if you are staying at Bahia/Costa - amenities at Costa Pacifica are very satisfactory - free shuttle to and from the bus terminal Cons: - for room 908: there is no door separating the bathroom from the room - no mini refrigerator (unlike Casa de Bahia), but there is a refrigerator at the reception area of Casita in case one needs to place something in it - only 1 trash can in the room, found in the bathroom Stayed at: CASITA DE BAHIA (with pool, across Pavilion) Date of stay: August 9-11, 2013 Rooms: 107, 108 Pros: - clean, spacious room - comfortable bed and linens, down pillows - bedside tables - cabinet for clothing - cable tv - room safe - clean bathroom, basic toiletries (cubicle for shower, cubicle for toilet) - excellent service - a small sitting area outside the room - pool - surfing lessons in front of the pavilion is discounted (from P350 to P300) if you are staying at Bahia/Costa Cons: - there is no door separating the bathroom from the room - no mini refrigerator (unlike Casa de Bahia) - only 1 trash can in the room, found in the bathroom ** Not really a con - Casita de Bahia is not beachfront but it is just a short walk from the beach.…
The hotel is Spartan but covers all the minimum requirements. It is clean and new; well-placed and the service is good. Overall a good option when visiting the historical village of Baler – only one recommendation: do not order the hotel massage services as the personnel is not properly trained and can be painful!
My Girlfriend and i stayed in Baler last week and we spent the whole time at Bahia De Baler. The rooms were very comfortable at both the hotels and the facilities at the Pavillion were great. Good food at a reasonable price. The best thing about the hotel was the staff. I told them in advance that I planned to propose to my girlfriend and the all of the staff, from the Hotel manager, Randy, down went out of there way to make this a perfect moment for us. There was a little building work still going on when we stayed there but this did not effect our stay negatively and this is due to be finished by the end of August. If you plan to visit Baler i would say that this is the best place to stay.
PROS: 1. free shuttle around the area and into town when available 2. Room - spacious - comfy bed with comforter and down pillows - modern bathroom with some toiletries (though the bathroom could use a minor adjustment, we were always worried the water would overflow from the shower area into the rest of the bathroom because there's no step/divider) - small fridge - safe for valuables - a balcony and a towel stand to hang wet swimsuits - modern blinds - they were able to check us in to 1 room before the check-in time of 2pm 3. bathrooms by the Pavilion for guests are clean 4. they have an airconditioned library/sitting area with a computer if you need to kill time waiting for the bus CONS: 1. Location - not beachfront - ongoing large-scale construction right in front - It's very strange that their resort is split up in sections that aren't even connected - the Bahia place that we stayed in is around a 5-minute walk give or take to the Pavilion (where their beach front is, where breakfast and meals are served, where the surf school Charlie Does is) unless the free shuttle is available; the pool and another group of Bahia rooms is across the street from the Pavilion. 2. Food - not worth it for the price that you pay. Most expensive among all the other places we ate in. 3. Room - there was a tv in the room but you couldn't watch anything because it was all just static - no closet 4. There was supposed to be wifi but we could not access it at all. 5. On our last day, as we were getting ready to check-out, a brown-out occurred. And with that brown-out, the water in the bathroom went kaput - so my friend who was still in the shower had to wait until power was restored to be able to finish taking a bath. (on a good note, I believe they do have a generator which the staff at the front desk asked the maintenance guy to turn on when the brown-out hit) Neither pro or con - but they asked us to pay for our 2 rooms (deluxe room for 2, with extra person) in full 3 weeks before our stay.…
I wrote a letter to the management regarding my disappointment. To bahia management, I am writing this letter to express my disappointment to your hotel. I am Dr. Marlon Gonzales. My family and fellow doctors visited Baler last April. We had reservations for 3 rooms for 1 night in BAHIA 1. so as we were expecting to be on the same hotel, 1 of the rooms were given to another as we concluded that they were considered VIP than us so you gave our room to them. your attendant transferred us to your satellite hotel few minutes away. when we arrived to the hotel, the staff was not expecting us and told us we had no reservations. it was so frustrating. we were there at the heat of the sun and waited for 2 hours for us to be accommodated. we checked out the next day and since my parents wanted to visit baler also, i made another mistake on booking them on the same hotel BAHIA 1. the attendant told us that its your policy to pay 50% of the room rate to be able to reserve the room. so we did. we paid 2445 as initial payment. then comes May 18. my parents stayed for 1 night. i then got a call early this morning when they are checking out that they cannot find my reservation fee. Wtf? what the hell happened to your reservation policy of 50%? Why would you accommodate them if you have not yet found my reservations? and you are asking additional of what you have asked me. If you had a different rate now does it apply if i had a previous booking which was less 1 month ago? I am really disappointed with your staff. I would have wanted to come back soon to baler but i would think twice on booking on your hotel again. It may not affect your bookings coz of 1 unsatisfied and disgusted costumer but i would probably look at this comment as a way to improve your performance. you should do something about it if you would want others to come back at your hotel. and another thing your breakfast sucks. I dont know if you go around and visit hotels around the country coz, at your rate of 5000 to 7000 per night, your guest is expecting at least a sumptuous breakfast at least. Disappointedly yours, Marlon Jay L. Gonzales, MD Nueva Ecija, Philippines…
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