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City Express Tepotzotlan

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Traveler (21)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent26%
  • Very good32%
  • Average27%
  • Poor10%
  • Terrible5%
2 weeks ago
“Terrible internet and food service”
Apr 8, 2018
“A chain hotel that strikes just the right balance”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Family Rooms
2 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (331)
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1 - 5 of 11 reviews
Reviewed 2 weeks ago via mobile

If you go on business you need reliable internet; business center; a printer that works and you being able to order food. All of these things are either impossible or very difficult to achieve. Instead of resting and preparing it was a very wearing and...More

Thank Martha T
Reviewed 9 April 2018 via mobile

We were looking for a reasonably priced hotel near Tepotzotlán where we would feel comfortable and not be “surprised”. The Hotel City Express just outside Tepotzotlán fit that description and more. We were very pleasantly surprised, with service, room quality and overall room-price ratio. The...More

Thank Mex56
Reviewed 5 November 2016

Secure, Clean, Simple and Conveniently located. We enjoyed our 7 night stay. Delectable continental breakfast included. Non Smoking room-floors. An excellent value for the money. Polite staff. Efficient and friendly taxi service available 24/7 right out front. Pleasantly surprised.

2  Thank 1Sybarite
Reviewed 2 September 2016

Fenced property. Full-time front door man. Decent continental breakfast. Complimentary bottled water in room with more available in vending machine. Comfortable rooms. Good housekeeping service. Only complaint is the faucet on the sinks have a fast, fine spray that can't be controlled, so the water...More

2  Thank Frances M
Reviewed 9 July 2015

Stayed here for two nights on business. Breakfast was self serve with paper plates and plastic folks with options of eggs, toast or fruit. Rooms were dated and poorly maintained, I had a broken window and toilet. At night the hotel was noisy with a...More

Thank andyjohnno
Response from marlen c, Guest Relations Manager at City Express TepotzotlanResponded 11 July 2015

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who...More

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About
Amenities
Top amenities
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Conference Facilities
Breakfast Available
Shuttle Bus Service
Room Service
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
US$48 - US$64 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$48 - US$64 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (21)
Room & Suite (12)
Dining (1)
Business Center & Event Rooms (5)
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Room Tips
"4th floor is a most."
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