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Durham Marriott Hotel Royal County

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Traveler (306)
Room & Suite (150)
Dining (16)
Ratings and reviews
  • Excellent30%
  • Very good39%
  • Average19%
  • Poor8%
  • Terrible4%
Travelers talk about
“leisure club”(40 reviews)
“the river”(103 reviews)
“elvet bridge”(19 reviews)
View all reviews
What's included
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
Located in the heart of historic Durham, United Kingdom, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. Durham Marriott Hotel Royal County is ideally located within this University city, a...
Offers from Durham Marriott Hotel Royal County
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Location and contact
Old Elvet, Durham DH1 3JN, England
Hotel website
30.1 km to Newcastle Airport
117 restaurants are within a 0.5 km radius
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Reviews (1,703)
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1,604 results
Traveler rating
490
579
318
144
73
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LanguageEnglish
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490
579
318
144
73
Show reviews that mention
All reviewsleisure clubthe riverelvet bridgethe hotel car parkleisure centrea bit tiredexcellent locationsteam roomper nightpublic areasreception staffcentral locationbuffet stylebeautiful citysuperior roomhuge bedstayed for one night
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1 - 5 of 1,604 reviews
Reviewed today

I've been staying in this hotel on and off over the last five years, principally because its location is good for my business. Beyond that, I've generally found the staff friendly and helpful although the hotel is showing its age. My overall review would be...More

Thank johnom2017
Reviewed 3 days ago via mobile

My husband and I stayed here for the night and we were welcomed by the staff. Room was immaculate and staff very friendly and helpful. Spa facilities excellent. Felt relaxed and well rested when we checked out. Situated a short walk from all of the...More

Thank Babsy B
Reviewed 4 days ago

Location is good and staff at the front desk are ok. Hotel rooms and bathrooms were very old and tired. Rooms were not thoroughly cleaned. Bath towels had spots. Hair-dryer in two rooms were broken. Air-conditioner was not working and staff told us that it...More

Thank Joseph T
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 2 days ago

Thank you for your comments. We are very sorry to read that your room did not meet the required standards of cleanliness during your stay and if the hair dryers were not working as these are checked in preparation for check-in. Unfortunately the Riverside wing...More

Reviewed 2 weeks ago

Having paid over £275 for one nights accommodation ( breakfast was separate) , i was appalled at the standard of this room. The hotel was a total aberration and needs a full refurbishment. If a hotel claims to be 4* and charges top rates it...More

1  Thank sharonbkerr
Response from DurhamMarriottRoyal, Assistant Front Office Manager at Durham Marriott Hotel Royal CountyResponded 1 week ago

I am sorry to hear that your overnight accommodation did not meet your expectations on your last visit, we value your feedback and are always working to improve our product, should you wish to discuss this any further please feel free to get in touch...More

Reviewed 2 weeks ago

This hotel is remarkably located just across the bridge from the historical centre of Durham with its world heritage listed cathedral and castle. It is probably the best situated hotel in the city. Unfortunately, the building and rooms of the hotel are pretty dated. Our...More

1  Thank rabidcow
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 2 weeks ago

Thank you for your review and your kind comments about our team! We hope to welcome you back soon. Regards The Management Team

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair Access
Conference Facilities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$90 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Durham
#8 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Durham
#8 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (306)
Room & Suite (150)
Dining (16)
Pool & Beach (8)
Business Center & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
ChristineBurns
28 May 2018|
AnswerShow all 3 answers
Response from DurhamMarriottRoyal | Property representative |
Thanks for your question. Whilst we are currently unable to provide electric car parking within the hotel car park, there are two 'Charge Your Car' spaces on the street opposite the hotel (subject to parking bay... More
1
Vote
andrew l
5 April 2018|
AnswerShow all 5 answers
Response from DurhamMarriottRoyal | Property representative |
Thank you for your question. The hotel has a car park with a limited number of spaces. For any overnight residents there is a charge of £7.00 per vehicle, per night which is payable at Reception. For all other customer... More
1
Vote
braverman15
22 March 2018|
AnswerShow all 2 answers
Response from DurhamMarriottRoyal | Property representative |
Thank you for your question. For 3 adults you have a couple of options: a deluxe double double room with two double beds. If you also wanted an additional rollaway bed in the room this is possible at £15.00, however would... More
1
Vote
Room Tips
"At a similar price point in Durham The Radisson is fine and, opposite the Marriott is a brand new Hotel..."
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"Go to another hotel!"
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"Do not go for river view as they are too hot. Do not go for the modern block as rooms are tiny. Cannot say..."
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"Ground floor , upgraded room 14"
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