My friends and I wholeheartedly recommend Icelandair Hotel Reykjavik Natura for its excellent customer care from its hotel manager down to front desk personnel, including restaurant staff. We had a rocky start upon check-in but the manager on duty, Mr. Kjartan, resolved the situation to our delight. A very, very special thanks to Manager, Mr. Kjartan, who made our stay comfortable by responding to our particular room choices and necessities. He was most considerate. The three of us who booked two rooms can’t thank him enough for making our stay truly enjoyable and comfortable. Communication with the hotel directly via email and in person was efficient and most pleasant. All of the front desk and spa personnel were professional, welcoming, and helpful. To name a few, Saska, Michaela, Gene, Emma, and several others whose names escape us at the moment were very helpful. The longer we stayed, the friendlier and more approachable they became. Breakfast was ample. Pauline went out of her way to warm up some milk for my coffee each morning. True that an omelette was not available but the scrambled eggs compensated for it. Lots of different pastries and breads, fruits, bacon, vegetables, waffles, and so. many other delicious items for breakfast. Our rooms were cleaned well daily. Hot shower and/or soaking in a tub cured our tired feet and knees. Amenities at the hotel, especially the pool, sauna, steam room, gym, etc. were so well managed and they were attractive in appearance and clean as well. The lobby had original wooden sculptures designed and made in Iceland. It was a perfect place to stay for 8 days in Iceland. Walk towards the Bus Terminal to reach downtown by walking and you’ll get there in 15 -20 mins. passing by houses and apartments - a very pleasant walk. Or get the bus right outside the hotel for 490 kronin (ISK).…
Great hotel based at the regional airport which was ideal for our travels around the country. We've used this hotel a number of times and never had an issue. The staff are friendly, the rooms are always clean. The building is an older building but inside is modern and light. The breakfasts are ample though the breakfast area can be busy at times however you can easily avoid the rush with a bit of thought! We'll come back again.
Ugly outside, OK inside. Noisy rooms, breakfast is average at best (they won’t cook an omelette). Gym is terrible; 3 of 6 pieces of equipment broken. The location is good. The staff are nice. If it’s not cheap I’d look elsewhere.
Room was clean and tidy. We could look out our window and see the Sky Lagoon across the bay which we walked to in about an hour. Staff in the hotel very helpful could not do enough for you. The Satt restaurant for breakfast great. Evening buffet good. Thanks to all the staff.
Our stay at the Natura Hotel was not planned! On our day of arrival in Iceland, the severe winter weather led to roads being closed, so we were unable to reach our accommodation in Selfoss. The hotel manager was friendly and welcoming, booking us a room direct at a competitive rate. The room itself was clean and functional, however, it needed modernising, especially in the bathroom. The room had a good radiator that enabled us to dry some very wet clothes, which was a big help for our onward travels. In the morning we noticed that none of our electronic devices had charged, and that the power was off. I called Reception and advised them of this, and was told someone would come up, which did not happen for several hours, with staff only arriving just prior to check out, meaning we had to pack our bags in a dark room. Fortunately, we were able to charge devices in communal areas. When I spoke to Reception in-person, they advised we were likely to blame for the power outage due to our different plugs, despite only being able to use them through an adaptor, one we have used many times before. We felt this response was not helpful and somewhat rude. We were offered breakfast begrudgingly due to the power outage, and this was very good, with lots of choice, including pancake maker, though it was crowded. The hotel has ample free parking.…
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