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Santa's Hotel Santa Claus

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Traveler (345)
Room & Suite (91)
Dining (23)
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Overview
  • Excellent31%
  • Very good46%
  • Average18%
  • Poor4%
  • Terrible1%
Travelers talk about
“santa claus”(31 reviews)
“nice hotel”(21 reviews)
“central location”(15 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (660)
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Traveler rating
110
143
59
13
4
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LanguageEnglish
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110
143
59
13
4
Show reviews that mention
All reviewssanta clausnice hotelcentral locationrooms are largemiddle of townfirst morningbars and restaurantsfree wifiexcellent breakfastchristmas spiritgreat holidayhotel breakfastbuffet stylethe buslapland safarissalmonwelcome meeting
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1 - 5 of 329 reviews
Reviewed 6 days ago

Nice hotel, friendly staff, good breakfast, rooms are ok and the location is great. The only trouble that I had was the door to the parking hall. It did not work properly and I needed to ask help from the reception.

Thank Enna P
Response from Kirsi K, Myyntipäällikkö at Santa's Hotel Santa ClausResponded 4 days ago

Thank you for the feedback. I am glad that you enjoyed your staying and sorry for the door to the parking hall. It is now fixed and ok. Welcome again!

Reviewed 4 weeks ago via mobile

Location excellent, right in town centre Hotel was very clean Room with Sauna was large, with a good view over the town Service very good, staff excellent Breakfast super busy, food good Bar was a nice cool, place to drink Bottom floor of hotel very...More

1  Thank Cam911
Response from Kirsi K, Myyntipäällikkö at Santa's Hotel Santa ClausResponded 3 weeks ago

Thank you for the feedback and hope to get you back again!

Reviewed March 19, 2018

Stayed here for 2 nights. Simple but spacious room. Breakfast was crowded the first morning, could be due to "tour/checkout rush hour". The spread was good enough to fill the stomach for the required activities ahead. Service wise, it seems short handed. But no problem...More

1  Thank tonypias
Response from HotelSantaClaus, duty manager at Santa's Hotel Santa ClausResponded 2 weeks ago

Hello, Thank you for your feedback! We are sorry that the service at breakfast seemed short handed and the restaurant was crowded. We do our best to improve our services in the future. However, we hope that you had a pleasant stay overall. Welcome again!...More

Reviewed March 9, 2018 via mobile

We stayed here from 2nd-5th March with a group of about 89 from the uk on a wok pleasure trip. Some people may get tricked into it being a themed hotel as it’s called Santa Claus,but there is nothing linked to Santa Claus at all....More

1  Thank sharonavon
Response from Kirsi K, Myyntipäällikkö at Santa's Hotel Santa ClausResponded 3 weeks ago

Dear Guest, Thank you for the feedback. Our breakfast in Santa's Hotel Santa Claus is served 7:00-10:00 on weekdays and 8:00-11:00 on public holidays and Saturdays and Sundays. This is based on customers wishes. We do have more Christmas decoration closer to an actual Christmas,...More

Reviewed March 3, 2018

We did not actually stay at this hotel but we did have interaction with the hotel lobby staff to request a taxi. We were told is would cost 5 euros to call a Taxi. They did have a taxi stand out front but no taxis...More

1  Thank wmcnulty_98
Response from Kirsi K, Myyntipäällikkö at Santa's Hotel Santa ClausResponded March 5, 2018

Hello, Thank you for the feedback. I am sorry that you felt our customers service bad because of a taxi issue. We have had a fully booked hotel and our reception staff has been very busy with our hotel customers. I hope that you still...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$127 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$127 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (345)
Room & Suite (91)
Dining (23)
Pool & Beach (2)
Family and Play Areas (2)
Business Center & Event Rooms (2)
Questions & Answers
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vharfin
January 7, 2018|
AnswerShow all 5 answers
Response from ioanna_saiti | Reviewed this property |
Hi, there are plenty of restaurants around, I would recommend Amarillo.
1
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JMS51
September 22, 2017|
AnswerShow all 3 answers
Response from HotelSantaClaus | Property representative |
Hello, November is usually the month when autumn turns into winter and the weather gets colder (minus degrees) and it might even start snowing already. At least that is what we hope for! Of course these things are very... More
0
Votes
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Lyndseydavid
August 3, 2017|
AnswerShow all 3 answers
Response from Galina K | Reviewed this property |
I was there in last February. It was enough snow. It was "warm" weather -2C. It was cloudy and we did not see aurora.
0
Votes
Room Tips
"With a balcony"
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"Get confirmation directly from the hotel of the room and type."
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"Stay away from rooms near the elevators"
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"Don´t forget to check the offer sites like booking.com or hotels.com to get a great deal for the room."
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