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Galaxy Hotel Iraklio

Traveler (634)
360
Panoramas (9)
Room & Suite (362)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The award-winning, 5-star Galaxy is Heraklion’s premier hotel for business and leisure. Warm, professional service complements modern elegance and state of the art amenities, in a convenient urban location. The Hotel features 127 rooms and suites (pool or city views), all with coffee makers, free WiFi, free parking, large fresh water pool and gardens, 2 gourmet restaurants, free gym (incl. hammam), superb conference and event facilities.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Free parking
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Safe
HOTEL CLASS

Location

Full view
82Good for walkers
Grade: 82 out of 100
28Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
75 Dimokratias Avenue, Heraklion, Crete 71306 Greece
Getting there
N. Kazantzakis Airport4 km
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1,949Reviews
1,039Photos
39Q+A
100Room tips
Traveler rating
  • 1,375
  • 447
  • 96
  • 20
  • 11
Time of year
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  • English
Popular mentions
My start with the hotel was a bit shaky We were staying for 10 nights and had booked a room for three people The room was too small for that purpose and after some discussion we were giving a connecting room for our son at a good rate of 20 Euro extra per day However our
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Response from Galaxy_Team, Υπεύθυνος Ρεσεψιόν at Galaxy Hotel Iraklio
Responded 1 week ago
Dear Timothy B, Thank you very much for taking the time to share your review with us. We are glad to hear that you enjoyed your stay over all and we appreciate your kind comments about our friendly and professional staff. We are truly disappointed though to read that a certain element of your stay did not meet your expectations. We do pride ourselves on being an ideal hotel for leisure and business and it is most concerning that you did not find this to be the case. Please feel free to contact me directly for your future reservation and I will be very happy to assist you. Meanwhile, I would like to thank you once again for staying with us and we hope that you would give us the opportunity to welcome you back at Galaxy Hotel Iraklio offering you a memorable stay. Yours Sincerely, Valantis Trevlakis Front Office Manager
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It is not our first time when we stop in this hotel . But it’s a really good choice always. Everyone here is very friendly... Very nice and fresh breakfast, clean room with everything necessary you need. I prefer rooms on the 6 floor with a swimming pool view.
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My room was actually lovely and the food was great too. The hotel WIFI was not good during my stay! So frustrating because I am traveling on business and need 24/7 access.From my room disconnected several times and the speed was terrible. After that i was trying to connect from
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Response from Galaxy_Team, Υπεύθυνος Ρεσεψιόν at Galaxy Hotel Iraklio
Responded 21 Jan 2019
Dear JackR3200, Thank you very much for taking the time to share your review with us. We are glad to read that you enjoyed your stay over all and your kind comments about our lovely rooms and our great food. We are truly disappointed though to read that a certain element of your stay did not par with our standards and it did not meet your expectations. We do pride ourselves on being an ideal hotel for leisure and business and it is most concerning that you did not find this to be the case in relation with the internet performance. Please rest assured that we do value your comments and these will be discussed with management team and corrective actions will take place. Meanwhile, I do hope that you would give us another opportunity to welcoming you here at the Galaxy Hotel Iraklio and offer you a memorable stay. Yours Sincerely, Valantis Trevlakis Front Office Manager
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We used this hotel as our home base when visiting Crete in January. I chose this location mainly because of free parking but when we arrived we were pleasantly surprised. The rooms were modern, clean and beds were super comfy. We had 2 rooms facing the courtyard-nice and quiet.
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The hotel looks modern and a very nice however the atmosphere from the staff was not nice. It felt like they were forced to work there. Breakfast buffet had a lots of choices however fruit was not fresh and not so much vegetables offered. Room had updated TV and not very good
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Response from Galaxy_Team, Υπεύθυνος Ρεσεψιόν at Galaxy Hotel Iraklio
Responded 7 Jan 2019
Dear Valued Guest, Thank you for reviewing your recent stay at Galaxy Hotel Iraklion.We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the case. We hope to have the opportunity to welcoming you back in Galaxy Hotel Iraklio offrering you a memorable stay Yours Sincerely, Valantis Trevlakis Front Office Manager
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Professional photo exclusively commissioned by TripAdvisorGalaxy Hotel Iraklio
The Executive Room at the Galaxy Hotel Iraklio
Professional photo exclusively commissioned by TripAdvisorGalaxy Hotel Iraklio
The Double Room at the Galaxy Hotel Iraklio
Room
Room
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12345672
Its not a heated pool but normally the weather around that time of the year is still nice. Normally this should not be a problem. The service of the hotel is excellent anyway. Enjoy your stay!
0 votes
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Dear jaxster73, Thank you for asking. Children are allowed yes, but most of our residents are couples or corporate guests, so here you will find the peace and quiet you are looking for. Upon reserving the room via our website, you may also write such info in the comments so that we provide you with our most quiet room. Kind regards, the Galaxy Hotel Iraklio team
0 votes
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Is the pool heated in April?
Dear Pip C, The pool is not heated, but the water temperature during Spring time is at normal levels. Kind regards, the Galaxy Hotel Iraklio team
0 votes
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Dear Mrs Ann, Thank you for your message! Further to your reply, we would like to inform you that we have replied to your emails but you cannot receive them. Please be so kind to send us from an alternative email address or contact direct with us any time at 2810238812. We remain at your disposal for any further information you may require! Sincerely, Nikos Martimianakis - Guest Relations Executive
1 vote
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Has this hotel closed down? I have not received response to email regarding booking for May 2018 - tks
Dear Mrs Ann, Thank you for your message and your preference towards Galaxy hotel Iraklio! Further to your reply, we are pleased to inform you that our hotel operates all year round. Please be so kind to forward your request at reservations@economouhotels. com because we haven't received email with the above described criteria. Always at your service! Sincerely, Nikos Martimianakis Guest Relations Executive
1 vote
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1234568
"The pool view room probably better"
"No need for a tip, all rooms are tops"
"We had Executive pool view."
"With a view of the street"
"book a different hotel"
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PRICE RANGE
US$76 - US$268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galaxy hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
127
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