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4.5
#30 of 164 hotels in Madeira
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Next to the Santo da Serra Golf Course, the PortoBay Serra Golf is a boutique hotel with style, surrounded by nature, with a welcoming atmosphere and Madeiran traditions. The main house, dating from 1920, was restored in 1999 and is classified as part of the region's heritage. The garden has over 90 varieties of flowers and plants, all clearly identified. Charm in the midst of nature!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Languages Spoken
English, Portuguese
Location
Sitio dos Casais Proximos, Madeira 9100-255 Portugal
Name/address in local language
PortoBay Serra Golf
609 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We have had a great time in Madeira at the Porto Bay Serra Golf. This is a superb place to stay to enjoy the island at its best, meeting the local folk and being part of the community. If you enjoy golf and walking Santo de Serra is ideal place to head for, just a little cooler then the coast, but clear clean air. The hotel is inspirational in its design, almost colonial, painted a delightful duck egg blue, it has to be seen to appreciate to its beauty. From what we have been told, it was the original club house for the golf course only 15 minutes’ walk away. Golfers can house clubs and equipment in the stores at the hotel and book a free shuttle to the play the championship 27 hole course. The views are delightful looking out over the sea and mountains which surround the course, watch the occasional plane flying low to land at the airport.
We enjoyed our stay in the small but exclusive hotel, 22 rooms with some rooms in the main house. The staff where so friendly and helpful which made us feel part of the family. We had half board and the choices were wonderful, three courses each day from an extensive menu, including the well-presented breakfast buffet.
The rooms were well situated in the annex, bright and airy, each room nicely set out and the bathroom with some classy soaps and toiletries. Rooms were serviced each day by a lovely team happy to help.
Great pool and gym facilities with towels provided, open each day from 8.00. You can drift into the well maintained gardens through the large patio doors from the pool area. Lots of secluded places to enjoy the sun and fresh air. There is an afternoon tea menu available to sit and relax.
Our trip to the Serra Golf hotel ran over the New Year and ‘boy’ was this a great New Year’s Eve treat. The hotel put on a gala dinner with a menu to match any exclusive restaurant included in the half board package. To put the icing on the cake Marilia Dias, the manager arranged taxis to take guests to Funchal to watch the New Year firework display. The whole of the town was lit up with a 10 minute fabulous display, perfectly timed and spectacular setting with the cruise ships moored in the bay.
We are a little bit worried about our review as this is a special find and don’t want to miss out in December for our next trip to this wonderful hotel. Once you have been to this hotel you will want to return, brilliant, thank you to all the staff.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip:The annex are great rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia R, Gestor de Front Office at PortoBay Serra Golf
Responded Jan 6, 2020
Dear Guest, We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you Marilia Dias
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Beautiful building with an excellent restaurant for dinner. Well worth taking half board. Because of early check out (07.30) we could not have breakfast in the restaurant or in the room and instead got a take-away package which was not nice. No crispy, fresh bread, but instead 2 bananas, 2 mars bars, 2 white bread sandwiches and 2 packets of orange juice. Friendly staff. The room could do with a refurbishment. Especially the carpet and curtains made it feel dusty.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Nov 14, 2022
Dear Guest, Thank you very much for your review, We will take good note and consideration of your opinion and internally we will discuss it. Thank you, Marilia Dias
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From start to finish our holiday was brilliant. Being a small hotel I feel the staff were able to be very attentive. We were met by very welcoming reception staff who were always happy to help with any requests we had. Our room was clean, airy and a good size and the huge bed so comfortable. With comfy seats in the lounge and reception area it had a cosy feel. We opted for half board. The food was exceptional. There was plenty of choice for the help yourself breakfast and for the evening meal we were waited at table with an a la carte menu. We didn't want to be down in Funchal with all the hustle and bustle so the hotel was in an ideal location for us. We took the bus into Funchal on a few days, which took about 1 hour for a price of 2.75 euros each (1 way). It has an indoor swimming pool area with loungers and plenty of outdoor seating. I would definitely recommend this hotel if you want peace and quiet. We are definitely going to return to the hotel in Spring next year. All the staff were lovely with special thanks to Lena Franca who made our stay very memorable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:A car is a must if you want to see more of the island but we were happy to take the bus.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Guest Services / Front Office at PortoBay Serra Golf
Responded Feb 8, 2024
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. I will Give Lina França your compliments Best regards
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This hotel is located nearby the airport of Madeira (10 minutes by car) and is situated in a quiet environment. The rooms are spacey and the bed is of very good quality. Excellent WIFI connection. Yje breakfast is of good quality. The dinner was a bit variable but overall the quality was OK.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Jun 6, 2022
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards Marilia Dias
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Great quite location. Lovely small boutique hotel with exceptional staff. Roomy rooms serviced daily and a lovely menu Well worth getting out of Funchal to explore the east of the island If staying a week maybe hire a car although there's a regular bus service and plenty of friendly taxis to take you anywhere Imagine it would be great at Christmas
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Date of stay: November 2022
Value
Cleanliness
Service
Room Tip:Ground floor has sitting out area but upstairs has a good view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Dec 15, 2022
Hello, Thank you very much for your review, we are very glad, hope one day you can spend Christmas with us. Thank you Marilia Dias
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Our reception was excellent and we were offered a drink while we waited for our room to be ready. The room was functional and pleasant if becoming dated. Bed quality was fine and the bathroom was fine if dated in design. Room servicing was excellent and the cleaners always smiling and efficient. We were on half board which was generally quite good but with no changing menus you tell when different chefs were on duty by the quality and presentation. Breakfast was a good choice for a small hotel. The swimming pool was well maintained as was the small gym. For walkers and golfers the location is fabulous for others I would recommend hiring a car which was easily done in reception. The Sunday Farmers Market should definitely not be missed.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Dec 15, 2022
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards Marilia Dias
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A fabulous hotel in a serene and peaceful setting. The facility is well-maintained and there are numerous amenities (hot water kettle, hair dryer, mini fridge, ample closet space, and pool towels) provided in your spacious and clean rooms. The staff is pleasant, helpful and courteous. Facility has an indoor pool, elegant restaurant, sauna, manicured grounds, computer desk, nature Lounge, gym, and about 14 parking spaces. You can easily walk into town, where there is a nice park and small zoo. One highlight is the nearby golf course where you can sit at the clubhouse restaurant, relax, and be witness to an incredible panoramic view.
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Date of stay: May 2022Trip type: Traveled solo
Room Tip:Parking on the property is fairly limited. Go witness the golf course view, even if you are not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Jun 6, 2022
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards Marilia Dias
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Even though it was constantly raining in the highlands while I stayed there, it was a very pleasant sojourn. The location is a good starting point for excursions in the north and northeast of Madeira. The room was a bit old-fashioned but still in very good shape with a large comfortable bed. Dinner at the hotel restaurant was of an outstanding quality, and their Poncha was one of the best I had on the island.
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Date of stay: August 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Oct 24, 2022
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Marilia Dias
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3 nights before we flew back home we ending our fantastic 2 week trip to Madeira at this beautiful period style hotel ,with lovely gardens surrounding the hotel. The staff were amazing especially the manageress she seemed to be everywhere ? Running the reception , taking drink orders, and even serving food . When I asked about playing golf she automatically phoned the golf club and arranged everything for the next day just so helpful . The food was the best we had on the island totally 10 out of 10 you can also use the spa too that had a very nice indoor pool and my girlfriend had a really good massage .on the second day I was picked up by golf buggy and taken over to one of the most spectacular golf course I have ever played 27 holes of golf from the plateau top we played down through the clouds into the sun shine to the bottom then back up to the top ?? Totally amazing experience we he booked to go back in January with friends 👍👍😉
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip:Any room is good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Serviços ao cliente/atendimento at PortoBay Serra Golf
Responded Nov 5, 2021
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards Marilia Dias
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Hotel 2 nights with half board. The first impression is good, a very charming hotel. The hotel was quite full. The service for the breakfast was not good. We had selfservice, the only thing the staff had to do was asking for tea or coffee and refill. They were stressed. For dinner we wanted to have some red wine. They had 8 red wines, from this 8 wines - 3 were out of stock - we could choose between house wine which was not so good or the very expensive ones like Chryseia for 95 Euro or Cortez de Cima for 55 Euro. We complained and the answer was that they wanted to make a new wine list. We said that this is very poor for a Hotel Group like this. The next day they proudly presented us the one we wanted to drink the day before. From the menu - starter I order Buffalo mozzarella with tomatoes, they told me they just serve it with fresh cheese. I do not know what I should think about this place. The value for money is not right.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marilia Raquel, Guest Services / Front Office at PortoBay Serra Golf
Responded Jul 24, 2024
Dear Guest, We would like to thank you for sharing your opinion about our hotel. We regret that we were unable to meet your expectations and we will take your comments into account so that we can improve the points you mentioned. Thank you once again Marilia Dias
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Hello Chris Y,sorry for this delay but only read this today. OK. let me help you.
1 - Yes, WiFi available in all rooms n it is good.
2 - There is a big sized TV in every room and yes you have a miríade of channels options including SKY channels.
3 - Yes, you can choose vegan foods in the hotel restaurant called " Avó Micas Restaurant" , the cuisine is very healthy. Also other options outside,as for instance, you can try 250 metres away (turning to the left side when you are walking out of the property main door) the restaurant of Hotel Enotel Golf Santo da Serra, wich serves all nights a buffet dinner and it always have several very decent vegan options! the price is 18€/person except beverages. Buffet includes entries, soups, main courses, salads and so on, great variety of desserts and great variety of cheeses. a bottle of water costs 3,50€, a coffee costs 1,50€.There is also another good restaurant, this one with better prices and very well served the dishes, and it is in Estalagem A Quinta and it is 1km away from Hotel Portobay (you go the same way you go to Hotel Enotel but the difference is that to Enotel you have to make a left turn on the first road and to A Quinta you continue straightforward and this Estalagem will be at your right hand side). Here you have a variety of foods in the list. Cuisine is also very good. Prices are lower and an advantage is that you share one plate with your half because each dish is very well served. 2 people can pay total of 15€.
4 - No, rooms have no sun loungers BUT you have these sun loungers inside the pool area and in the gardens! And both are very quiet and relaxing as there is no noise here...only birds and the sky above your head ;-)
5 - From the airport you will take around 15 minutes to reach Portobay Serra Golf and the cost I don't know because I had a car. But I'm sure not more than 15€-20€.
6 - Rooms are SUPER SUPER SUPER COMFY. Temperature is always great in the rooms and in the hotel areas.
7 - By car you take around 25 minutes by the express way to reach Funchal.
The trio is very comfortable and the views are super awesome as you pass through several tunnels and you can enjoy the landscapes of the island, the ocean, the hills, the "holes" between the hills, landscapes are amazing everywhere in this island. If you like Nature, this Island will show you how Nature shaped this piece of land in the middle of Atlantic and how locals had to adapt their lives to this beautiful but winding Nature!
8 - Answered above on 3) but you also have other option in the village of Santo da Serra, inside the Market. There are options to eat. But I'm not sure if they will serve decent vegan meals... (you will be fan of the 2 options I gave you on 3) )
9 - There are mosquitoes in the island but mostly in some areas you feel the. I have been in many parts of the island and only in the north like Santana, Boaventura, or even Curral das Freiras, I felt mosquitoes flying around but not all days of my stay! So it is quite difficult to answer you this...Anyway its better to bring mosquitoes repellent!
I really hope that my answers can help you and hope you have a great time in Madeira Island! This Island will exceeds your expectations ;-)
if you need further information about Madeira, feel free to ask me. I'll be more alert to respond you faster.
BR
Ana Pedro
There are more places to choose from in the Madeira area.
PRICE RANGE
₱6,761 - ₱9,522 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
estalagem serragolf madeira
FORMERLY KNOWN AS
Estalagem Serragolf
LOCATION
PortugalMadeira IslandsMadeira
NUMBER OF ROOMS
21
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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