Lovely hotel furnished to a high standard. Located just inside one of the city gates on a 'square'. It has an underground car park which was useful and is well located to explore Elvas, a really nice old walled town. The staff all spoke English and were very helpful. All necessary Covid-19 measures were in place and being well observed. Our room was good and had everything we needed. There was a lot of choice at breakfast with hot food cooked to order. There was a nice pool; with seating adequately spaced apart. We would happily stay there again if visiting Elvas.
The space itself is very lovely, is an old palace restored. The experience was simply terrible. First the bedroom was not ready, we actually went to lunch to give a little more time but after 2:30 hours the room was still not ready and we had to wait in the lobby for another 20/30 minutes. They said the system was down but they were making check-ins in a not working system??? weird I would say. There was a time where there was 3 groups of guests and more or less 5/6 employees in a very small reception. The treatment was different for all 3 groups and different excuses were given. The pool space was very small which was not the problem however was full, no one was updating the occupation flag (due to covid restrictions) and they even said that they put the red flag without filling the space (again not a big deal) and for us to look if we have space and so to enter and enjoy the pool… Like, what? should I or not respect the flag while there's a pandemic ongoing and you say to me the pool is full??? The telephone system was constantly not working, we have called to room service and spa and none of the situations worked normal. We called the room service and somehow redirected to the reception, the reception called the room service and no-one answered, after a few minutes they called and there was some interference in the call so they came to the room, when they arrived they pretty much found no alternative for gluten allergic guest (they have gluten free bread frozen however is just for the breakfast) perhaps is too much to ask to unfroze 1 or 2 breads so we can have at least a kind of normal meal, at the end only the soup was available. The majority of the staff that we asked didn’t knew anything about food alergies or even which kind of elergies their food have in room service which is potentially hazerd to someone. The hotel is not a good place to be when is almost full, so avoid specially in high season otherwise you'll find a lot of people everywehere. Is a shame because the bedroom and bed was really good. Perhaps was just bad luck of mine however for an hotel like this they should make sure the experience they provide and the service are both exceptional.…
We spent one night in this hotel, and it was amazing, the room and the lobby, how is it restored, the food at dinner and breakfast was amazing and so tasty....service of the staff was also very good....just a place to stay more.
Lovely hotel situated inside Elvas. Beautifully restored building, great facilities. Rooms are a great size, very clean and modern. Nice bathroom with a good shower. Good choice at breakfast, we also used the dining room at night which was excellent. A special mention to all the staff we spoke too, very helpful, pleasant and a credit to the hotel. Will definitely return when next visiting the area.
Staff are 5* they are so friendly and helpful, and clearly very proud of their hotel /Town. We loved the historical theme and especially the references to the building's former use. Pool area is a very calming and relaxing space, though the water is a little cool! We didn't get the indoor pool, so can't compare 😏 The gardens and plant scheme looks great - will be interesting to see how it matures. All in all a good bet for a pit stop or short break in a fascinating little town - we loved it and would recommend 👍