Carlton-Europe Hotel
Hoeheweg 92-94, Interlaken 3800 Switzerland
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About
#11 of 41 hotels in Interlaken
Location
Cleanliness
Service
Value
Travelers' Choice
The Carlton-Europe Vintage adults hotel, founded in 1898, has been writing history for over 120 years, which is reflected in the countless interesting furnishings and exhibits. The hotel offers more than 80 different hotel rooms in the 4 star segment and has been extensively renovated and expanded in recent years. Eight seminar rooms and banquet halls have capacities for 10 to 100 guests. In Carlton-Europe there are several restaurants offering a wide range of food. At the end of the day you can relax in the natural swimming pool in the hotel park or in the hotel's own «Oberländer Wellnessdörfli» (spa village).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Sauna
Free breakfast
Skiing
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Fireplace
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, French, German
Location
81Good for walkers
Grade: 81 out of 100
23Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
Hoeheweg 92-94, Interlaken 3800 Switzerland
Name/address in local language
Getting there
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486Reviews16Q+A75Room tips
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The hotel was perfectly located, just a short walk from Interlaken railway station. We had a corner room with lovely views of the mountains and the river, The room had tea and coffee making facilities and a safe. The beds were really comfortable and they were happy to provide extra pillows. The bathroom was small with a shower and a single body wash/shampoo in the shower area, but no soap or handwash was provided. Oddly there was a small window in the bathroom looking into the bedroom - this was directly facing the main bedroom window so we had to keep the curtains closed when we used the bathroom. A small blind is needed on the bathroom window. A good buffet breakfast was provided in a nice area. Food in the restaurant was hearty, big portions but quite expensive and a limited menu. The waitresses were excellent, very friendly and efficient. We enjoyed meeting others in our group in the small bar for drinks. The cafe/bar located in the corner of the hotel served food until 9 p.m. and this was excellent and very good value.…
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, Geschäftsführer at Carlton-Europe Hotel
Responded 5 Nov 2022
Dear Chrisandpat Thank you for taking the time to write us a feedback. The only three minutes walk to bus, train or boat station is very comfortable to plan any excursion in the region. We have 80 different rooms. Each room is unique. We try to find the right room for every guest. Thank you for the comments from the room. So we can improve and adjust everything for the next time. With our breakfast buffet which includes a hot and cold meat platter, a regional cheese platter, scrambled eggs and much more we try to provide something for every guests. The personal and friendly contact with our guests is very important to us. We respond to questions and requests. We wish you a good time and are looking forward to welcoming you again here in Interlaken. Kind regards Frederic Dällenbach, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was a wonderful experience. The staff was welcoming and helpful. It’s a beautiful, historic hotel with old-fashioned keys. My room had a small balcony with mountain views. The closet area was nice and out of the way to leave my suitcase there without it blocking my ability to walk around. There was also a safe, large dresser, desk with chair, a spare chair, and a TV. The coffee machine was Nespresso. The bathroom was large and had a tub with shower head. There wasn’t much counter/sink space for toiletries or makeup, but they had a small stand with 3 shelves in the bathroom which was perfect to store my toiletries on. There was a towel warmer, although mine didn’t seem to be working. The breakfast was great and there’s a quaint swimming pond (it was too cold to test on my visit). The hotel is within walking distance to restaurants and shops. I would highly recommend this hotel.…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, General Manager at Carlton-Europe Hotel
Responded 25 Oct 2022
Dear Lauren Thank you for taking the time to write us a feedback. The friendly and personal exchange with our guests is very important to us. We are happy to respond to questions and requests from our guests. To bring the hotel's history of almost 125 years a little bit closer to our guests we have many old objects on display that were in use in the past. We have 80 rooms and each room has something individual. We try our best to provide each guest with a suitable room. With our breakfast buffet which includes a hot and cold meat platter, a regional cheese platter, different cereals and yoghurts, fresh bread and croissant and much more we try to offer something delicious for every guest. We wish you a good time and are looking forward to welcoming you an other time here in Interlaken. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I'm staying at this hotel now its nice n quite no kids the plunge pool is nice n cool and it alive (living pool) be carefully getting in it's a bit slippy staff are really friendly and helpfull lots of places to eat n drink hotel located stones throw to bus n train station my room is big with shower tv only.had one english channel boring bbc.no.aircon only fan and believe me I'm here in July and it's been 33 in dayand night 28. Shops are facing train n bus train
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our 2nd stay at this hotel and what an improvement since our previous visit in 2018. Our room this time was perfect, much more spacious and a proper sized bathroom plus a nice little balcony too. Breakfast was excellent with lots of choice and staff efficient and friendly. Highly recommended.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We came across this hotel by chance when our booked hotel turned sour. What a treat! They have two buildings -- one that has been a hotel since 1878 and a more modern building. We were lucky to stay in the older building. The charm and the decor were incredible. We were given several choices of rooms and the staff happily took us to different rooms so we could pick. We choose a corner room with two balconies, an dining table, living area and bedroom area. The staff were some of the most accommodating people we have ever met - especially Eliane, Valeria and Jogo! Always a smile! The room was very spacious and clean with great views. Because it was a corner room, it had a wonderful breeze through the room, making it cool and comfortable during some hotter than normal temps.…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: The older building of the hotel has so much character!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely hotel very clean and all the staff lovely and helpful . Great location. Rooms beautiful and loads of character. Breakfast good with plenty of fresh choices . All the staff especially in reception were very friendly and welcoming . Room facilities great
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Great location near to station
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, Geschäftsführer at Carlton-Europe Hotel
Responded 1 May 2022
Dear Paradise Thank you for the great review of your stay with us. It makes us proud to read that we could exceed your expectations. Hopefully we will be soon able to pamper you again at the Carlton-Europe Vintage Adults Hotel. Kindest regards Patrick Gerber, Hotelmanager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a weekend surprise from my boyfriend and when I entered in the room, the view was breathtaking . The room was "Signature suite" but it was somehow disturbing because of the couple of big pictures ( 8) with naked man on the walls . I don't have anything against but it was too much and we were looking like we invaded the privacy of someone. Later on we noticed that the flat was invaded by flies, the bathroom and especially next to the windows . It was really gross. The service in the restaurant was nice, we had a waiter from Portugal, a very nice and professional person. The service in the reception was low, because they were looking bad organized and always tooked by surprise.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, Geschäftsführer at Carlton-Europe Hotel
Responded 7 Apr 2022
Dear Culture761871 Thank you for your honest review after your stay. We appologize that you did not feel confortable about the pictures in the room you booked. Please be informed that all our rooms are very individualy equipped. We want just to clarifiy that the pictures are not of naked men but art pictures from a wellknown photographer, so this room is dedicated to this artist.. We can also assure you that other rooms do not have similar pictures. We are sorry to hear only after your departure about the situation of the flies, so we can only excuse. Ideally you would have informed us during your stay so we could have resolved this issue immediateley. Also for the bad service we have to excuse us - but with pleasure we have ready that you enjoyed the treatment of our Portugese waiter. Kindest reagards Patrick Gerber, Hotelmanager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a nice surprise. The hotel is lovely with this classy vibe and beautifully decorated rooms and living spaces. My room had a nice balcony overlooking the mountains and a wonderful bathtub that just saved my day!! Great chocolate and coffee in the room too to get me going in the morning!! The staff were equally amazing! Great reception, super friendly! The hotel is conveniently situated very close to interlaken ost train station so it was easy to find and get to! Thanks so much! I’ll be back!
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Date of stay: January 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, Geschäftsführer at Carlton-Europe Hotel
Responded 1 Mar 2022
Dear Rupre What an amazing review, for which we can`t thank you enough. We can only confirm your feedback and hope you don`t let us wait to long for your next visit. Best wishes from Interlaken
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Clean, well located. The fotos posted by the hotel are not fully trustworthy. We liked to stay there. The the price-performance ratio is not satisfactory. For a short visit fine. Easy shopping nearby (Coop).
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, General Manager at Carlton-Europe Hotel
Responded 18 Aug 2021
Dear P3046YHthomash Thank you for your review of your stay, it means a lot to us, that you took the time to wirte us. Since we have 83 rooms with each an individual design it is difficult to display all hotel rooms, we do however do our best to present our charming house in a honest way and prevent false advertisement. This means also that we may not meet your tast on our first try, but also that we have plenty of alternatives to show you. It is our goal to meet and even exceed all expectations, so I hope you will give us another chance to show you that we match our pictures. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just had 5 nights at the Carlton-Europe in Interaken and loved every moment. The staff are so helpful and friendly and the rooms was lovely, with a balcony with mountain views. So peaceful too. Lovely breakfast, clean and comfortable rooms, lots of character but very modern. I do love staying somewhere with genuine, old furniture instead of mass-produced things, and this was just perfect for that. All around the hotel, there are also fascinating artefacts and antiques from every day life - really interesting and fun to look at! There was ample secure parking, it's so convenient for Interlaken Ost station and Karder Kulm and just an easy level walk into the town centre. We ate in the restaurant at the hotel one evening and had a lovely, traditional meal in a cosy environment. Went every day but one to Whiskyness too, the hotel's bar (it doesn't just sell whisky!) and enjoyed sitting out by the log burner one cold afternoon. Highly recommend this hotel (it's adult only, an added bonus)!…
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: Quieter rooms are at the back.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephan JJ Maeder, General Manager at Carlton-Europe Hotel
Responded 19 Nov 2020
Dear Guest Thank you very much for sending us your wonderful feedback. It was a pleasure having you as our guest. We are very happy to read, that you recognized our staff as friendly and helpful and that you liked our furnishings. We are very glad to read, that you recommend our hotel! Great, that you liked your room, the breakfast and that we are a only adults hotel. Hopefully, we will greet you soon again! Best regards, Samira Scheidegger Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$189 - US$302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton europe hotel interlaken, carlton europe interlaken
LOCATION
SwitzerlandCanton of BernBernese OberlandInterlaken
NUMBER OF ROOMS
80
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Claim Your ListingCARLTON-EUROPE HOTEL - UPDATED 2022 Reviews & Price Comparison (Interlaken, Switzerland) - Tripadvisor
Frequently Asked Questions about Carlton-Europe Hotel
Which popular attractions are close to Carlton-Europe Hotel?
Nearby attractions include Heidi's Photo Chalet (0.3 km), Schlosskirche (0.3 km), and Alpenwildpark (0.2 km).
What are some of the property amenities at Carlton-Europe Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Carlton-Europe Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton-Europe Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Carlton-Europe Hotel?
Conveniently located restaurants include Restaurant Taverne - Hotel Interlaken, 3a - Restaurant Bar Lounge, and Aarmuhle Restaurant & Bar.
Are there opportunities to exercise at Carlton-Europe Hotel?
Yes, guests have access to a sauna during their stay.
Is Carlton-Europe Hotel located near the city center?
Yes, it is 0.8 km away from the centre of Interlaken.
Are any cleaning services offered at Carlton-Europe Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carlton-Europe Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Carlton-Europe Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Carlton-Europe Hotel?
The staff speaks multiple languages, including English, French, and German.