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4.0
#34 of 64 hotels in Lucerne
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Hotel *** ALPINA Lucerne at top location, next to the train station Lucerne and the KKL Culture and Convention Centre (no taxi needed), in the center, by the lake, the famous Chapel Bridge, the tourist sites, the old town and only 3 minutes from the fair Allmend Lucerne. 35 rooms with shower/bath, toilet, hairdryer, telephone, safe, free W-LAN, Sat-TV and radio. Ground floor is a nice italien restaurant "La Bestia". On the rooftop of the Hotel MONOPOL, right next to the Hotel ALPINA, is the elegant lounge bar SUITE and Mexican restaurant, with the most beautiful 360 degree panorama view around of the whole city of Lucerne, the lake, the mountains Pilatus, Rigi and Titlis. The 3-star Hotel ALPINA Lucerne is a cozy, comfortable and reasonably priced city hotel. Please note that, check-in takes place at Hotel Monopol (Pilatusstrasse 1), directly next to Hotel Alpina Luzern. Limited parking is available at the hotel, and additional public parking spaces can be found at the train station (direct access to the hotel).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Family
Classic
Languages Spoken
English, French, German, Italian
Location
Frankenstrasse 6, Lucerne 6003 Switzerland
Name/address in local language
Hotel Alpina Luzern
493 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
the room in alpina is good and clean, we celebrate our marriage as well as the new year. Many firework and celebration around hotel Heat location and walk to train station within 4min. Hope to have stay in monopol which is the sister hotel in my next trip to swiss
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel_MONOPOL_Luzern, Manager at Hotel Alpina Luzern
Responded Jan 9, 2020
Dear Leung, Thank you so much for your stay here at our Hotel *** ALPINA Lucerne and for taking the time to share your positive feedback with us. We are glad to hear that you could enjoy a memorable stay here in Lucerne and it would be great to welcome you back soon. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team
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Stayed here for 6 nights and used points for payment. The room was decent, no air conditioning but did have a fan. This was not a problem because the nights were cool and you could leave the window open. Now the problem with leaving the window open was the bar and pizza place on either side. Music until 2am and everyone smoked and you got the smell of smoke all the time. This hotel is associated with the Monopolo where you had to check-in and out as well as going there for breakfast. The breakfast was nothing to rave about but it suited my needs. This was not my 1st choice of a hotel and probably will not stay here again when I return to Lucerne. All the employees were very nice.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip:Stay away from the front of the building.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, Geschäftsführer at Hotel Alpina Luzern
Responded Sep 21, 2022
Thank you for your feedback. We're sorry to hear that you didn't enjoy your stay with us. We'll take your comments into consideration and do our best to improve our service.
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Excellent hotel at a very good and convenient location, within 200 metres of the main train station. The family room was large with two rooms and bunk beds in the second room. The washroom was large, unlike many hotels and well stocked with required supplies. Just a 5-10 minute walk from tourist attractions and a park with play area for kids. Loved it
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Date of stay: June 2024Trip type: Traveled with family
Room Tip:Lots of eating places around so no need to book breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Nov 1, 2024
Dear orenzk968, It is heartwarming to read your review and learn about your positive experience at Hotel Alpina Luzern. We are delighted to know that our central location was convenient for you and your family. The comfort of our guests is our top priority, and it's great to hear that the family room and washroom facilities met your needs and expectations. Our proximity to local tourist attractions and family-friendly spots is indeed a mark of pride for us. We're thrilled that you had a pleasant stay and look forward to welcoming you back in the future. Best Regards, Hotel Alpina Luzern Team
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This hotel was booked for me on a work trip and it’s been very disappointing. Extremely small rooms that are boiling hot. No air conditioning and the windows can’t be open while you sleep as it’s so noisy outside. They clearly know about these issues as the oom comes with earplugs and a rickety old fan.
The room is clean but it’s very basic. One single bed with a paper thin mattress. A small shower, toilet and sink. The door may as well be non-existent as you will be woken by the noise every time someone comes past the room in the night time.
On the first floor rooms (and even the corridor) you can hear the music from the restaurant below thumping away. If you’re a light sleeper then insist on a room as high up as you can!
I usually go with “you get what you pay for” but this hotel is not cheap. I’m disappointed by the quality of this hotel and will ensure we don’t book here again. It’s rated as a 3 star but really it’s a 2 at most. One step above a shared hostel room in a third world country.
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Date of stay: July 2023Trip type: Traveled on business
Room Tip:Book elsewhere. If you absolutely have to stay here, then go for a room on the higher floors and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Aug 26, 2023
Dear Guest Your recent experience at our hotel is very concerning to us, and we regret to hear about the inconveniences you faced during your stay. We understand how crucial a peaceful environment is for our guests, and we strive to facilitate this. Your feedback on the noise levels has been duly noted. With regard to the room conditions you've described, we'd like to clarify that we strive to provide a comfortable and enjoyable stay for all our guests. It seems, unfortunately, that we fell short of your expectations in this instance. We'd also like to address the issue regarding the noise from the restaurant below. The operators are indeed instructed to limit the volume from midnight, and we sincerely apologize if this guideline was not adhered to during your stay. We will engage in discussions with them to prevent future occurrences. While we regret to hear that you won't be returning, we appreciate your feedback and will take it into account as we strive to improve the hotel's experience. Sincerely yours Hotel Alpina
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When I first walk into the room, I noticed a pair of ear plugs on the desk. I looked at my wife thinking did she request for that as I tend snore alot when I sleep. After a while, I heard some music coming from below, then I realized what the plugs are for. There is a pub near by and the music could played till late at night especially on weekends. The other thing is that the flooring in the room is made of wood and whenever you step on it, it creaks. The hotel reception said that is because it is a old building. Finally, there is a pizza place right below our room and the smell of pizza could be smelled from the corridors. Luckily the smell doesn’t travelled into the room.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, Geschäftsführer at Hotel Alpina Luzern
Responded Nov 8, 2022
Thank you for your feedback. We are sorry to hear that you were not pleased with your stay. We appreciate your feedback and will work to improve our facilities. We hope you will give us another chance to provide you with a better experience in the future. Best regards your Hotel Alpina
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The worse: the room. Do not book a single OR fall for the “room assigned at check-in” cause you’ll still get a tiny single. Mine was so small that it is the first time EVER (I’m 69) that I objected to the room size & was moved to another single bed room, just a bit longer in size. Beware.
The hotel & rooms are worn & need refurbishments. The shower is an accident waiting to happen; slippery without the option of a non-slip rubber mat: bring your own. The room is carpeted & the carpets need to be cleaned; mine was stained & only vacuumed: bring sandals (yuk!). Good were the water pressure & large windows which I kept open ( in October). Suggest not booking any hotel without a/c in Switzerland even through October.
The staff ladies were excellent: polite, professional, kind & welcoming attitude: loved them. Also excellent was the ONE man taking care of the breakfast room. He worked non-stop doing everything & still was professional, courteous & efficient,
The only reason I would recommend this hotel is the location which is but one block from the train station & 2 blocks from the river, chain bridge, Jesuit Church & Lake Lucerne docks. That said, I will search for an alternative option. In my 11 days in Switzerland on the Grand Train Tour changing cities each bight, this was my “least favorite” hotel. Keep looking.
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Date of stay: October 2023Trip type: Traveled solo
Room Tip:Avoid single rooms. Find another hotel option near this hotel because being one block from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Nov 1, 2024
Dear hilarionmartinez, It's regrettable to hear that your stay with us didn't meet your expectations and we sincerely apologize for any inconveniences you may have experienced. Your feedback regarding our rooms and facilities is noted, as we always aim to provide a comfortable experience for our guests. The kind words you've shared about our staff are genuinely appreciated. We are glad that their professionalism and courteous service made a positive impression on you. We understand the importance of location in enhancing the overall stay and it pleases us that you found our proximity to major attractions beneficial. Your comments are instrumental in helping us to improve our services and guest experience. We hope to have another chance to welcome you back in the future for a more enjoyable stay. Best Regards, Hotel Alpina Luzern Team
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The hotel is a stress-free 3-5 minute walk from the train station. The reception is very friendly and helpful, and there is also a self-check-in. You are given very good advice about sights and restaurant recommendations. The room is simple and equipped with fans. The fact that breakfast is offered in the neighboring hotel may seem strange, but there is no need to fear any compromise in the quality of the location or the range of services on offer!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Wer nur eine Nacht bleibt, sollte die Zimmerkarte nach dem Frühstück abgeben - die wird für den...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was an experience to remember. It is very close to the train station and many restaurants and grocery stores. The only down check is the bar just below the hotel. They drink and get loud. The elevator has no walls inside. It takes some getting use to, but I liked it because I am a little claustrophobic and this was the first elevator that made me feel comfortable. The room was very comfortable. The bed is a king-size bed. A full bed. It had new mattress and soft sheets. It was perfectly made. The bed made for a good night's rest. I could have stayed a week in that bed. The room was spacious and looked out on a balcony. From the balcony you can look down on the street or the park nearby. The shower was small but warm, providing lots of hot, soft water. It was a delight. The breakfast was provided by Monopol. We had to go next door. The food was good and prepared well. There was a variety of choices. I would recommend this hotel
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Date of stay: August 2024Trip type: Traveled as a couple
Room Tip:Parking is available but there is a charge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Nov 1, 2024
Dear Cheryl We're delighted to hear about your positive experience at Hotel Alpina Luzern. It's wonderful to know that our location, close to the train station and various eateries, added to the convenience of your stay. It's heartening to hear that you found the elevator design to your liking and that it provided you with comfort, given your claustrophobia. We're also pleased to hear that you found the room to be comfortable and the bed conducive to a good night's rest. Your kind words about our breakfast service provided by Monopol are much appreciated. Ensuring our guests have an array of choices is something we strive for and we're glad you enjoyed it. We appreciate your kind recommendation and look forward to welcoming you back for another memorable stay. Best Regards, Hotel Alpina Luzern Team
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We may have gotten lucky and was put in what looked to be a newly renovated room. This was a hotel room that we dearly missed towards the end of our multi-country anniversary trip throughout Europe. Check in was through their sister hotel Monopol nearby. The receptionist was so helpful and gave us suggestions on where to go in Luzern. We only stayed here for one night, but they were so kind as to decorate the bed and made our stay that much more special. The room was very spacious and the street noise was nonexistent with the balcony doors closed. The bathroom was spacious as well with an oversized bathtub. The bed was so comfortable to sleep in. We enjoyed a nice dinner from the pizza restaurant next door on the balcony since there were chairs and a table there. I wish we stayed longer in Luzern just because of this hotel room. Highly recommend!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Nov 1, 2024
Dear D H, Your review brightened up our day! We're delighted to hear that you enjoyed your stay in our newly renovated room and that it was a memorable part of your multi-country anniversary trip. Our team at Hotel Alpina Luzern always strives to provide excellent service, and we're thrilled that our receptionist was able to share some insights about Luzern with you. We're also glad that you found the room spacious and peaceful, and that you had a refreshing sleep in our comfortable beds. It's wonderful to know that you were able to enjoy a dinner on the balcony, taking advantage of our seating arrangements. Thank you for recommending us. We would be more than happy to welcome you back to Luzern for a longer stay in the future. Kind regards, The Hotel Alpina Luzern Team
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Close to the train station. Many restaurants nearby. Room was very basic albeit fairly clean. No air conditioning so it was rather warm. There was a table fan but didn’t help much. The hotel provided both earplugs and noice cancelling headphones (!) as the night life was very loud (think loud music beats) but not very easy to sleep with huge headphones…
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Güggi, General Manager at Hotel Alpina Luzern
Responded Nov 1, 2024
Dear JosieMathilda, Your valuable feedback is appreciated and we are thankful for your insights about your stay at Hotel Alpina Luzern. We are pleased to know that you found our location convenient and our rooms to be clean. Regarding some of the issues you faced, it seems that the ideal tranquility that we aspire to provide all our guests was disrupted. We understand how essential a good night's rest is and we are always looking for ways to make our guests' stays more comfortable. We appreciate your feedback and hope you will give us another opportunity to serve you better in the future. Best Regards, Hotel Alpina Luzern Team
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Dear Zuhail79,
Thank you for your message.
Our guests do have the possibility to borrow kettles at the front desk.
For further questions please do not hesitate to contact us again.
Warmest regards,
Your ALPINA-Team
There are more places to choose from in the Lucerne area.
PRICE RANGE
₱8,861 - ₱13,031 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpina hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
35
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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