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4.0
#32 of 64 hotels in Lucerne
Location
Rooms
Value
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Unsere historischen Mauern beherbergen 20 Doppelzimmer und eine exklusive Suite, alle ausgestattet mit Parkettboden und komfortablen Boxspringbetten, die eine erholsame Nacht versprechen. Hochwertige Hygieneprodukte, ein Kühlschrank für Ihre persönlichen Bedürfnisse, eine Kaffee- und Teemaschine für den perfekten Start in den Tag, ein HD Flachbildschirm für entspannte Abende, sowie Radio/Wecker, kostenloses WLAN, ein Deckenventilator für angenehme Temperaturen, ein Safe für Ihre Wertsachen und viele weitere Annehmlichkeiten sorgen dafür, dass Ihr Aufenthalt unseren hohen 3-Sterne Standard entspricht. Unser Hotel ist eine Kinderfreie Zone. Unser Rezeptionsteam reserviert sehr gerne für Sie einen Tisch in unserem Ristorante, das direkt über das interne Treppenhaus erreichbar ist - perfekt, um Ihren Tag stilvoll ausklingen zu lassen. Zusätzlich geniessen unsere Gäste einen exklusiven 10% Rabatt in der «Rathaus Brauerei» Luzern, gleich nebenan. Dieser besondere Vorteil macht Ihren Aufent
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HOTEL STYLE
Boutique
City View
Languages Spoken
English, French, Spanish, German and 2 more
Location
Furrengasse 19, Lucerne 6004 Switzerland
Name/address in local language
Boutique Hotel Weisses Kreuz
492 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
What an amazing hotel! My stay was Superb. The hotel facilities were great, room fully equipped. The bed was super comfortable, actually the entire room was very cozy, nicely decorated, very well cleaned, all properly disinfected, the fig shower gel is amazing. The location, I couldn’t have asked for a better location, it is in the middle of the old town, you walk outside the hotel and the lake is on the right hand side right in-front of you. The staff were super nice, friendly, smiling and helpful and I mean all of them, including the kitchen staff. Breakfast is nicely done and very fresh as well. I have nothing negative to say about the hotel, I was well treated there, the receptionist saw how tired I was after a long drive from Lugano and she was very patient with us. I definitely stay here again next time.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip:Well located, you can walk every where and the breakfast is beautiful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brigitte Modena, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Oct 22, 2020
Dear luislake wow this is such a nice review. thank you very much. in this difficult times it is all the more beautiful to receive such a great rating from guests as they recognize how complicatetd it has become for us. Thank you and greetings form Lucerne
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A cozy, comfy and quiet boutique hotel in Old Town. Basic buffet breakfast with cereals, coffee or tea, juices, yogurt, bread, cold meats and cheeses, hard-boiled eggs. The hotel houses an Italian restaurant serving lunch and dinner which also allows access to hotel reception and rooms.
Room 501 is under a dormer and has a private sundeck with partial river view. The bathroom is compact with shower stall under a dormer, so if you are tall you may have to stoop a bit.
A 10 min. walk from train station, tho map directions were somewhat confusing--a better route is after crossing Seebrucke bridge, take immediate right on Rathausquai (along river), follow until Da Ernesto's restaurant, and make immediate right just after.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Room 501, under the dormers, has a partial river view and private sundeck.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-Weisses-Kreuz, Manager at Boutique Hotel Weisses Kreuz
Responded Mar 3, 2020
Liebe Jannas738 herzlichen Dank für diese schöne Bewertung. Es freut uns, dass Sie sich wohl gefühlt haben bei uns. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.
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This very nice hotel has a perfect location. In the old town only a few walks away from the river, where you have lots of beautiful ancient buildings and lots of good restaurants. Also lots of shopping possibilities. The bed is very comfortable and large. I am a bad sleeper, but in this bed I slept like a rose. What you need to know is that the reception sends you an email with a code, so you can check-in into your room when there is nobody at the reception desk. Unfortunately we had not seen this email because we have no roaming and had switched off our mobile phones. Luckily, we found someone from the staff in the building and they helped us to the room. Tip: I don't know if this email can be sent a day earlier to the guests? Then we would have read it when we were in Italy where we do have roaming. Other than that very nice and quiet stay. I forgot my earrings, and the staff made sure they were sent to my homeland. I even received chocolates with the letter! Therefore many thanks and a rating of 5 stars for this hotel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brigitte Modena, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Aug 7, 2023
Dear Ellen thank you so much for your very nice review. we are happy that our hotel in the beautyful oldtown of lucerne has given you great memories. the wheater in Lucerne is beautyful at the moment and we send you best wishes and hope seeing you agian
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We were greeted with a cosy looking room, huge bed and rather spacious, in our opinion. After having visited several accomodations from Italy to Switzerland during our trip, this has to be the most unpleasant and disappointing experience! Fine if there is no air-conditioning, but the ceiling fan doesnt serve any purpose at all, being very weak regardless the speed you adjust to. There are restaurants just below the street and it can be very noisy during meal hours. Had to wait till after 11pm when the Italian restaurant closes before some peace and quiet. Also had some issues with falling asleep because it was warm and stuffy. At 2 or 3am, there were people yelling and shouting and thereafter church bells will ring every hour. Refrigerator is weak too, we had food like milk with us and not cold at all. There are tea bags provided but no kettle for boiling water?? We shared our feedback to Michael, the friendly reception staff and he apologized and said that they will look into all these issues. Only consolation is that the hotel is in a prime location.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brigitte Modena, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Aug 17, 2022
dear chinheng unser hotel liegt in der fussgängerzone und ist ein historisches hotel. dies wussten sie alles als sie uns buchten. wir können weder kirchenglocken noch leute beeinflussen, die draussen sitzen was in der schweiz normal ist. wenn sie reisen sehen sie andere kulturen diese können sie nicht einfach schlecht bewerten und dies hat auch nichts mit unserem hotel zu tun. es ist auch nicht üblich in der schweiz, dass man eine airconditon hat, das hat niemand in der schweiz auch dafür können wir nichts wir dürften auch gar nichts einbauen, da unser hotel historisch ist und nichts geändert werden darf! wir finden es sehr schade, dass sie uns schlecht machen für zustände die wir nicht beeinflussen können! auch dass wir ihnen einen kühlschrank zur verfügung stellen ist ein entgegenkommen unsererseits. ihre ansprüche sind 5 * und wir sind ein 3* hotel! wir bitten sie ihre bewertung zu überdenken.
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We stayed at this lovely hotel for a week while on our honeymoon . Centrally placed in Lucerne. The room on the first floor was fabulous, and we felt that the sounds of nearby restaurants and the church bells added to the overall ambience of our stay. Everything we needed in our room, which was kept immaculate by the lovely staff each day. We had a lovely time and would love to go back one day. Thank you 😊
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Date of stay: July 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Truttmann, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Aug 16, 2024
Dear Travel24017275478, Thank you so much for choosing our hotel for your honeymoon and for takin gthe time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay. We would be delighted to welcome you back one day. Thank you agian for your kind words and we wish you all the best.
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Such a quaint, charming hotel. The hotel staff was so nice and very helpful. They gave great restaurant suggestions, directions to sites and answered any other questions we had. The location could not have been any more perfect. It is located on the river by the oldest wooden, covered bridge in Europe. There is some street noise but not enough to cause an issue. Highly recommend this hidden jewel.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marina Truttmann, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Jun 27, 2024
Dear Guest, Thank you so much for your wonderful feedback. We are thrilled to hear that you found our hotel charming and that our staff was able to assist you with restaurant suggestions, directions, and any other questions you had. It's fantastic to know that our location, right by the historic Chapel bridge, added to your experience. We appreciate your understanding regarding the street noise and are glad it did not detract from your stay. Your high recommendation of our hotel as a hidden jewel means a lot to us. We look forward to welcoming you back in the future and hope to make your next stay even more memorable. Warm regards Boutique Hotel Weisses Kreuz
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This is a lovely hotel, very well located centrally in Lucerne within a few steps from the Chapel Bridge. It is in a beautiful part of the town. Our room was a little on the small side, but very comfortable: good comfy bed, nice shower room. We were made very welcome. This is a perfect base for a sightseeing visit to Lucerne and we would recommend it highly. Special mention for the lovely coffee machine :-) Could the hotel confirm the brand of coffee supplied? We would love to get some to use at home. A superb stay.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brigitte Modena, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded Nov 1, 2021
Dear mumwithteenager thank aou so much for your amazing review. we are happy that you liked your stay with us. the coffe brand we use is "nespresso" arpeggio and forte. we hope you can find this coffe in your countray. hope seeing you again greetins from Lucerne
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Our stay was great. We stayed in one of the smaller double rooms and it was plenty of space for my husband and I. This is truly a great location. We were minutes from restaurants, most of the sights in Old Town and the train station. The cost was very reasonable for the location and the niceness of the rooms and hotel. We ate at the restaurant in the hotel as well as the Italian Restaurant they operate that is next door. The food was excellent and very reasonably priced. I looked at several hotels in Old Town and was extremely happy with this choice,
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Room 105, facing the alley. Sofa, armchair made of leather or similar material, not particularly comfortable because everything slips. A metal chair!!!!! We have never seen anything like it in 30 years of traveling. Very small bedside table, no storage space. Bed + mattress OK. 3 coat hangers for 2 people, very little storage space, no drawers, no air conditioning, in good weather, facing the city, very noisy until the early hours. Room clean. Shower, toilet: quite large. Shower unfortunately with very impractical swing door, very clean. Reception: very friendly, informative, Location: in the middle of Lucerne, pizzeria as a restaurant..., no breakfast Aimed at tourists who stay for a maximum of 2 or 3 days Conclusion: OK for 2.3 days, no longer
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a very convenient with newly upgraded decor hotel. Beds were very comfortable. A plus to have a Nespresso machine. The Chinese restaurant they recommended had great authentic Chinese food. Shower had instant hot water. We love the hotel.
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip:At the Chinese restaurant order the pepper chicken. Sooo scrumptious!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brigitte Modena, Geschäftsführer at Boutique Hotel Weisses Kreuz
Responded May 7, 2023
Dear Q3589TLmariaf herzlichen Dank für diese tolle Bewertung. Unsere Mitabeiter sind ständig daran unseren Gästen einen tollen Aufenthalt zu ermöglichen. Wir freuen uns sehr Sie bald wieder bei uns begrüssen zu dürfen. liebe grüsse aus Luzern
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From the outside there are no architectural barriers. The restaurant is accessible from the street and the hotel lobby from a side street wich is a bit inclined but flat
They charged your credit card twice, have yet to credit you, and threatened to get back at you if your bad review damages their reputation. Wow! They just damaged their own reputation with an unprofessional response and by threatening a customer.
Dear Candy1763
Thank you for your request.
No we do not provide any rooms with air conditioning. We are a historical building. We are not allowed to install air conditions.
The bathtub in the suite is seperate from the bedroom.
Looking forward to hear from you.
Kind regards
Sarah Bossi Front Desk Manager.
Dear Guest
Thank you for your interest shown in our hotel.
We kindly inform you that we do not have any parking spaces as we are directly located in the beautiful oldtown of Lucerne.
For hotel guests it is allowed to drive through the pedestrian area to the entrance of our restaurant to unload the luggage.
To park the car later on, we advise you the parking garage "Kesselturm" (Adress: Burgerstrasse 20, 6003 Luzern / daily ticket at CHF 25.00 prepayment)
or you can buy a 24 hour parking ticket for outside public parking at CHF 15.00 at the reception.
We are more than happy to welcome you to our hotel.
Please do not hesitate to contact us again for any further questions or wishes.
Kind regards from the old town of Lucerne
Lorena Herzog
Front Desk
Boutique Hotel Weisses Kreuz
Furrengasse 19
CH-6004 Luzern
Tel +41 41 418 82 20
Fax +41 41 418 82 30
contact@altstadthotelluzern.ch
There are more places to choose from in the Lucerne area.
PRICE RANGE
₱9,340 - ₱13,575 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zum weissen kreuz hotel
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
21
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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