Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Luxury
Marina View
Languages Spoken
English, French, Russian, Spanish and 5 more
Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Hot tub
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Bottled water
Complimentary toiletries
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Location
Haldenstrasse 10, Lucerne 6002 Switzerland
Name/address in local language
Mandarin Oriental Palace, Luzern
98 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Mandarin Oriental Palace, Luzern is often celebrated for its serene and stylishly renovated spaces, with guests consistently lauding the impeccable cleanliness of its rooms and bathrooms. With its prime lake-front setting, the hotel offers both tranquility and convenience, complemented by stunning views that are a highlight for many.
While the rooms receive acclaim for their modern features and upkeep, some guests have encountered service inconsistencies. The amenities are generally praised for their luxury and quality, though opinions on value vary, with some guests feeling the cost is not fully justified by the experience.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch
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Background: Family of 4. Kids aged 9 and 7. We stayed only one night late July as we started our trip in the Swiss Alps. We typically utilize the American Express Fine Travel Program.
Location: Wow. Unbelievable. Our first time in Switzerland and Luzerne is an amazing place to visit. The hotel is perfectly located off the lake and walking distance to all the places.
Checkin: The staff was so friendly and warm. They knew we had kids and made separate key cards for them. Overall process was so professional and friendly.
Accommodations: We upgraded to two separate rooms which was perfect for us four. One of the rooms has a balcony which has the most amazing view of the lake and the mountains nearby. I loved having coffee enjoying the crispy morning air. Everything was luxurious.
Dining: We ordered room service for dinner and it was perfect. The staff member was so genuinely pleasant and took time to explain the dishes to the us. The kids loved it. Breakfast buffet outside was such a wonderful experience.
Staff: What can I say but they are awesome.
When we go back we will certainly stay at this MO without hesitation. The only downside is as expected, the cost. But, you get what you pay for and this stay was well worth it.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Aug 21, 2023
Dear Guest, Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at Mandarin Oriental Palace, Luzern. It is a true delight to read the kind words that you have shared regarding the service and your experience with us. Myself and the team truly hope to have the opportunity of welcoming you back in the near future. Yours sincerely, Christian Wildhaber General Manager
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I had booked a table in the bar/restaurant with the information that we cannot eat dishes with black pepper due to a food allergy. On arrival the charming receptionist immediately informed us that their Chef does not use any black pepper and the we could try anything from the menu. The choices with many plates for sharing were truly amazing and reminded us of good times in Asia. The atmosphere in this totally renovated hotel is amazing with very friendly service and wonderful architecture and interior design features. We also went to see a room and were impressed with the size and high quality of the installations. Hoping to stay here one day, maybe next Carnival (2024).
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Mar 6, 2023
Dear Guest, Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at our MOzern Bar & Brasserie at Mandarin Oriental Palace, Luzern. It is a true delight to read the kind words that you have shared regarding the service and your experience with us and the team and I truly hope to have the opportunity of welcoming you back for a stay with us in the future. Once again, thank you very much for your lovely feedback and best regards from Lake Lucerne, Christian Wildhaber General Manager
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We have just returned from 3 days in Lucerne where we stayed at the Mandarin Oriental. The hotel exceeded our expectations, from the consistently helpful and friendly staff to the high standard of service and impeccable rooms, I can honestly say this is one of the best (if not THE best) hotel we have stayed in. Cleanliness is a particularly important factor for us, when it comes to hotels, and I am pleased to say that the MO was very clean and housekeeping maintained that standard daily. We felt that the hotel was truly centred around the guest; ensuring that you experience the best possible stay. The only feedback I would give with regards to improvement is a suggestion to review all menus (including breakfast) to consider more vegetarian and vegan options. Mr and Mrs Hassan, UK
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Sep 8, 2023
Dear Mrs. and Mr. Hassan, Thank you for your recent visit at Mandarin Oriental Palace, Luzern. It was a great pleasure to welcome you to our place and I am delighted to learn that you are pleased with the services extended by my colleagues during your stay. I have taken note of your valued feedback on the vegetarian and vegan options in our outlets which I was grateful to receive. I will definitely discuss steps for improvement with the team. We consider your constructive comments to be very valuable as it helps us measure our attention to details in the service delivery. Once again, thank you for your feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern. Yours sincerely, Christian Wildhaber General Manager
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Amateurs. My anniversary surprise was indeed a real one. The hotel was amazing , our room spectacular but as far as the staff is concerned , amateurs. The guy at the check-in you could see that he was untrained, not even a smile. First thing he asked was our credit cards and passports and we felt very awkward ,felt like he was working at a bank not a hotel, his english were barely understandable ,very rude, and the worst that it took him almost an hour to take us to the room. Asked for the Golf centre and he suggested to google !!! 5 Star Deluxe Service not applicable to this hotel. I have been a member with AMEX many years and was a disappointment. For the price you have to pay to stay at this hotel at least the services provided need to reflect and meet the standards of their guests. Restaurant staff amazing ,helpful and always with a smile.
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Date of stay: April 2023
Rooms
Service
Sleep Quality
Room Tip:Lake View room are amazing!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Mandarin Oriental Lucerne is the worst customer service experience I have ever had in my entire life. We are paying to stay in a suite and the ball has been dropped every step of the way. There was hair in the shower of our suite upon arrival. Additionally, I have never received any of our in person dining experience beverage orders in a timely manner (or likely at all without two reminders). Additionally, today we departed the suite at 6:30 am for an all day Swiss Alps hiking experience and when we returned at midnight, our room turn down service had never come. For what we paid for a suite to celebrate a special occasion, if I wanted to deliver a meaningful customer service experience, I would have ensured the room was perfectly prepared in the 18 hours it was vacated. I have received impeccably improved service in lesser star hotels across the globe. Not only will we not be back, but due to the negative customer service experience, we are not moving forward with two massages or fine dining experiences. Embarrassing.
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Date of stay: June 2024Trip type: Traveled as a couple
Room Tip:Stay elsewhere to get appropriate care for your cost.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What an absolute pleasure to visit the Mandarin Oriental Lucerne Palace. This hotel was filled with surprises and delights and is quickly becoming the new destination in Lucerne.
From arrival to departure, the entire team went above and beyond to ensure we were warmly welcomed and well taken care of. We really appreciated the pride the team took in sharing the history of the palace and how the team carefully curated the refurbish. (Ask to the see the Alpine Saloon)
Located right on the water, the location cannot be beat. Tastefully decorated with famous Mandarin Oriental robes all helped make deliver the Mandarin experience. If you’ve stayed at other MOs then you’ll be expecting an extremely high quality stay, the Lucerne Palace just levelled up what ‘MO standard’ means. If you’re new to Mandarin hotels, you’ll walk out of here a fan longing to return.
The breakfast was a perfect combination of buffet and a la carte. With a staff working hard to ensure guests were well taken care of; the breakfast alone is worth the visit.
The spa and amenities were also top notch and a perfect place to battle some jet lag or enjoy a quiet pause.
Highly recommended.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Dec 5, 2022
Dear Mr. Hayden, Thank you very much for your recent visit at Mandarin Oriental Palace, Luzern and for taking the time to share this great feedback with us. We are flattered by your words and absolutely delighted to hear that you enjoyed the overall experience at our place and that the quality of service provided by our wonderful staff made your visit even more pleasant. Thank you again, and we are already looking forward to welcoming you back soon. Kind regards, Christian Wildhaber General Manager
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One reason to stay at a brand luxury hotel is an expectation of quality, service and responsibility.
My wife had a serious slip and fall on the century old marble staircase with brand new carpet . The result a broken leg and a challenging surgery.
The staff was lovely and accommodating. The hotel however never stopped charging for every little service with my now incapacitated wife. Tens of thousands of dollars in costs incurred to deal with our new circumstances, you would have thought the hotel would have offered some accommodations.
Not the end of the world for me personally, but a very bad experience coupled with the mandarins sad corporate attitude.
Yes in the usa it would have been a “lawyers” dream. But not from thousands of miles away .
Just a reminder when you travel you have choices. The mandarin brand is one i could never recommend again.
If you choose this location. I have added a picture of the staircase.
Recommendation, take the elevator.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Dec 19, 2022
Dear Guest, We appreciate your feedback on your experience. We assure you that we always put our best efforts to accommodate our guests needs, maintaining integrity and care to the extent possible. We sincerely extend our apologies if our efforts did not suit your expectations. Best regards, Christian Wildhaber General Manager
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Exquisite hotel in an amazing lake-front location. I adored my lake view junior suite and definitely recommend splurging as the lake is just so stunningly beautiful and it’s such a treat to wake up every morning looking at it with your own private balcony. This location is much better than being in the main touristy hub as it’s a little quieter and has a beautiful promenade in front of it, lined by pruned chestnut trees, that goes all the way down this side of the lake. Plenty of restaurants and things to do and still only a short stroll from the main tourist drag. All the staff were perfect - friendly yet non-intrusive and very respectful. The breakfast was amazing with elegant and efficient service and lots of options at the buffet. Could be improved with a swimming pool and pay-per-view movies in suite, but pretty darn close to perfection! I also love the new renovations and that everything is brand-new yet tastefully complimentary to the original building’s architectural integrity.
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Date of stay: September 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Oct 10, 2024
Dear Guest, Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at Mandarin Oriental Palace, Luzern. It is a true delight to read the kind words that you have shared regarding the services and your experience with us. Myself and the team truly hope to have the opportunity of welcoming you back in the near future. Yours sincerely, Christian Wildhaber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in many Mandarin Oriental hotels around the world so we were excited to visit their relatively new hotel in Luzern. Let’s start with the positives… beautiful renovation of the property and the rooms are excellently decorated with everything you could possibly desire. We had a superior lake view with balcony which was great for sitting on and having our morning coffee or a glass of wine before dinner. The views are breathtakingly beautiful so would strongly suggest you book a room overlooking the lake! Now for the not so good…I booked a table in advance in MOzern and advised we wanted to take advantage of their ‘Palace Hour’ which is marketed on their social media and website. On arrival to the restaurant I had to ask for that particular menu as the waitress just gave me the standard drinks and food menu, whilst it may not have been their intention to forget about it, I felt it somewhat inconsiderate and strangely felt they weren’t promoting it in order to charge full price for the selection of food and beverages, if it is available then why not offer it? We ordered some cocktails, mine arrived in a dirty glass with lipstick marks so had to be changed. Our food was tasty and of good quality. We ate breakfast in MOzern, a meal I always look forward to, however, it was quite frankly a shambles. We waited over 25 minutes for our coffee, chased three times for them to come out stone cold. Another 10 minutes passes and coffee arrives which was fine. Certain things on the buffet had run out and weren’t replenished quickly enough, I had to wait a while for sauces too. All in all a completely unacceptable level of service. On our day of arrival whilst waiting for our room to be ready we decided to have a drink near the reception area, menus were provided and then it took an unacceptable period of time for anyone to take our order, so much so I asked concierge if we had been forgotten about. On our day of departure the outdoor terrace was closed due to some construction work. No information was provided about this in advance so we were left with the only option to have drinks at the bar even though the weather was glorious, if we were advised of this in advance we may have gone elsewhere. It is clear there is a communication issue and there are training issues within their food and beverage department. Whilst I am a big fan of Mandarin Oriental, I feel they fell quite short of my expectations and experiences from their other properties. Interestingly I was advised on checkout they would email me my final bill and someone from food and beverage would be in contact with me. I have received neither.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip:Taxi to and from the train station is approx 20-25CHF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded May 6, 2024
Dear Guest, Thank you very much for choosing to stay at Mandarin Oriental Palace, Luzern and for sharing your valuable feedback with us. I was very sorry to learn of your disappointing experience, please accept my sincere apologies for any inconvenience caused. Our goal is to deliver moments of delight throughout our guests’ stay and we are disappointed to hear that we failed to do so. To have a better understanding of the points you have raised, our Assistant Director of F&B has reached out to you directly. We look forward to the opportunity of welcoming you back in the not-too-distant future. Yours sincerely, Christian Wildhaber General Manager
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Recently started at the mandarin Oriental Lucerne Palace for a 2 night stay in 2 connecting rooms....one lake view suite connecting to a room. The rooms were well appointed. Rooms were booked with a virtuoso rate which gave us free breakfast and a food and beverage credit. Rooms were all well appointed , recently refurbished. Beds were very comfortable and the bathrooms were immaculate. The location of the hotel is ideal and on the lake. We enjoyed breakfast but the buffet food was cold. We also enjoyed some drinks on the terrace outside. The hotel concierge helped us plan a trip to Mount Riga. They also helped us to book a reservation for a restaurant in nearby Zurich. I think the value for the money is not there. But overall an enjoyable experience.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded Jul 9, 2024
Dear Guest, Thank you for taking the time to leave your feedback on TripAdvisor following your recent stay at Mandarin Oriental Palace, Luzern. We appreciate the kind words that you have shared regarding the service and your experience with us. Myself and the team truly hope to have the opportunity of welcoming you back in the near future. Yours sincerely, Christian Wildhaber General Manager
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Dear Amanda Z
Thank you for your inquiry. Check in Time is 3pm and Check out Time 12am. I hope to welcoming you soon at the shores of Lake Lucerne.
Best regards
Raymond Hunziker
General Manager
There are more places to choose from in the Lucerne area.
PRICE RANGE
₱37,766 - ₱46,404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace luzern lucerne, palace luzern hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
136
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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