Baslertor Summer Pool Hotel
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About
See why so many travelers make Baslertor Summer Pool Hotel their hotel of choice when visiting Lucerne. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you.
Nearby landmarks such as Spreuer Bridge (0.1 mi) and Jesuitenkirche (0.2 mi) make Baslertor Summer Pool Hotel a great place to stay when visiting Lucerne.
Baslertor Summer Pool Hotel offers guests an array of room amenities including a minibar and a desk, and getting online is possible, as free wifi is available.
The hotel offers a sun terrace, baggage storage, and currency exchange, to make your visit even more pleasant. The property also features a pool. Guests arriving by vehicle have access to paid public parking available nearby.
While in Lucerne, you may want to check out some of the restaurants that are a short walk away from Baslertor Summer Pool Hotel, including Wirtshaus Galliker (0.1 mi), STERN Luzern (0.1 mi), and Restaurant La Cucina (0.3 mi).
If you are interested in exploring Lucerne, check out a park, such as Inseli Park.
At Baslertor Summer Pool Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Lucerne.
Location
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We stayed in the largest room in the hotel, room 102! A very nice large bedroom with a large dressing room, a very large bathroom, everything was clean.
The only downside of the hotel is no breakfast but very well informed about having it just a stone's throw from the hotel!
Be careful when parking, as soon as you arrive at the car park, you must make a pre-payment for the number of days desired at the ticket payment terminal, we did not understand and paid a lot of money! To avoid this same inconvenience for future vacationers, remember to pay as soon as you arrive in the parking lot!
The hotel is also very well located in the historic center!
Swimming pool and Jacuzzi much appreciated!!
Good experience !
The person at reception never smiled. He speaked heavily accented and low. He never smiled and was having a cold angry face all the time. He tried to cheat me 10 francs, but could not do that as I showed my email confirmation which clearly gave the price.
He asked for my passport to be shown and after checking that he just threw it back to me. All this at a cold night with my wife and an infant kid standing before him. If it was any other time, I would have cancelled the booking and would have looked for some better hotel.
I dont know how he deals with other faces. He was rude and unless you are an european white, dont get in here. After all, we go to Swiss for a break and not to get broken!!!
In my opinion, she should not behave like this. I was her customer even I did something really rude to her she also won't be able to act to me like this. I could guarantee I did not rude to her at first.
The hotel is located in a good location but not the best. During the summer time, it's really hot but I could not open the windows because there were too many insects. I think you will be able to find other hotels that will be better and more value. Believe me don't stay in this hotel. Worst staff and service I ever met. I'd never reviewed any hotel but this hotel I want you all to know how bad its service is. I don't want you to meet this kind of situation. Lucerne is very very beautiful city. You should spend your value stay in this city, find a good hotel for a good time.
I had with me the confirmation of the booking issued through the Internet. The details included the kind of rooms booked, the days, the price per room, the 10% pre-paid, my name, telephone, the credit card... For me that is a contract, for him it was nothing.
I have in my mind that terrible face, that disgusting way of talking, that sarcastic smile… Ogggggh!!!
He told me he didn’t mind the confirmation I had from the Internet booking and the prices printed on it. He added me: plus 25 francs plus 25 francs plus 25 francs… to each room price. The price in Internet includes bed & breakfast but he didn’t accept it. He required us again and again our credit cards to charge his “new and re-calculated price” immediately.
He said he wasn’t the one cheating us. He said it was the website offering his Hotel service. Out of curiosity, I booked another Swiss hotel through the same Internet website. Guess what? No problem with that booking!.
It was a weekend close to a Festival and all the Hotels were full so we couldn’t look for another hotel where staying at. And, obviously, that creep man took advantage of that.
By the way, if you’re not able to check-in soon, you’ll probably lose your booking. It doesn’t mind if you call to tell them you’ll be a bit late. There’s nobody at the Reception after midnight and they’ll give your room to other customers.
All in all, the Hotel is well located: close to the river and the train station but maybe the owner will try also to cheat you.
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