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Average
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About
3.5
#39 of 64 hotels in Lucerne
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Hotel Astoria boasts a central location that guests love for its convenience to shopping, dining, and local attractions. While the hotel receives praise for its cleanliness and well-maintained rooms, opinions on the rooms are split, with some travelers reporting issues like mildew and small bathrooms, alongside compliments on room size.
The value proposition of the hotel garners criticism, as some guests feel the cost doesn't match the provided amenities and services. The hotel's atmosphere and staff service have also received mixed reviews, ranging from satisfaction to disappointment.
Location
Central
Atmosphere
Uninspiring
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory
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We stayed at this hotel as part of an Insight Vacations bus tour. It was a 15 minute walk to the heart of the tourist area, however it was closer to the train station, if that is important to you. Our room was nice and it was quiet, unlike others in our tour group, who heard noise from the bar all night. Breakfasts were really weak, with not much choice.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astoria Luzern, Geschäftsführer at Hotel Astoria
Responded Oct 1, 2022
Dear tamaralea Thank you very much for your visit to our hotel and your subsequent feedback. We are very sorry that we were not able to convince you completely. However, we are happy to take your criticism as an opportunity to improve our service quality. In spite of everything, we would be pleased to welcome you again soon so that we can convince you of these improvements after all. Kind regards M. Ligabue Quality Management
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We stayed one night here on our way to Zermatt, The hotel staff is very courteous the free included breakfast is not that well stocked with varieties but not bad.. The location is great walking distance to the train station and the walking distance to the Chapel Bridge. The hotel is nice and modern and clean. We enjoyed our stay.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from astorialuzern, Quality Management at Hotel Astoria
Responded Jan 15, 2020
Dear Aussie2185 Thank you very much for your stay and your feedback. We are happy that we convince you with our central location and service. All the best to you! We are really looking forward to welcoming you soon again! Best regards, Sheila Quality Management
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The hotel is located 5min walk from the famous Bridge of Lucerne and 10min from Old Town. If you are looking for a hotel downtown, you are better off looking for a Hotel on the opposite side of the city.
The entrance hall is not so welcoming and not a nice environment, but the rooms amply make-up for the that and are cozy and perfectly clean, sanitized.
Very costly the car Garage (CHF 40/night), and strange the location for the Breakfast, in a structure where you are forced to exit the Hotel to find it, and not well signaled at all. The continental breakfast included in the package had a good variety of offering.
The hotel’s strengths are surely the nice rooms, big screen TV and a good breakfast. Cost: a little steep for the actual offering!
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Date of stay: November 2021Trip type: Traveled on business
Room Tip:Â Hopefully you will not get a whole bus load of people checking in before you!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 2 nights, out of which Internet was operating for only the first 8 hours. The answers of the reception started with an estimation of 10-20 minutes and gradually grew to: "we have no idea why and when" very annoying from a hotels charging around 200$ a night. Then we asked for a kettle, to which the answer was - we do not have kettles. Firsttime I get this answer in a hotel. However I was shown the way to a vending machine in the hotel, where one can purchase hot water for 1 SFr. Not a lot of money but a big disappointment The hotel is too big and moving between the rooms to the restaurants is annoying. I would not recommend this hotel to a good friend
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â , Forget about it. Find another hotel. Try the Rebstock or Ameron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from astorialuzern, Quality Management at Hotel Astoria
Responded Feb 27, 2020
Dear Eli G We thank you for your stay and taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. Our primary goal is the satisfaction of our guests and we spare no effort to improve and optimize our service constantly. We definitely take your valuable feedback seriously. To diffusion some of your important cases, we would like to point out that all of our rooms are equipped with free Wi-Fi. We are working with a brand leader for Wi-Fi for Switzerland, which had unfortunately a technical problem that regrettably could have been solved after about 10 hours. Unfortunately, we do not have kettles but have passed your useful advice to our management in order to improve in the future. Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements. Best regards, Sheila Quality Management
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I stayed here several nights while in town for work. The restaurant is close to the train station and can be accessed by taxi or bus.
The hotel has a nice cafe and restaurant adjacent to it and they have a small gym. It is well maintained, clean and quiet. The rooms are of adequate size, the beds were reasonably comfortable and they had a safe and desk. They offered complimentary breakfast and free bus passes in zone 10.
Overall it was a good stay and I'd happily return.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from astorialuzern, Quality Management at Hotel Astoria
Responded Jun 4, 2020
Dear crutt13 Thank you very much for your stay at Hotel Astoria Lucerne and your great feedback. We are happy that we could convince you with our central location and are looking forward to welcoming you soon again! Best regards, Sheila Quality Management
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There were 10 people traveling in our group and we were staying for one night at the Astoria in May. We purchased a non refundable rate and prepaid. Then the world wide virus alert was made and our 4 friends who are coming from S. Korea are under travel restrictions and are unable to travel. We decided to cancel our cruise and land trip due to the uncertainty. While some hotels did not care about the dangers of travelers from restricted countries, Hotel Astoria, without a question, allowed us to cancel our non refundable and gave us a full refund. Thank you, Hotel Astoria, for looking out for the welfare of your guests first. Whenever we are able to travel without worry again, soon, we will be certain to make our stay with you! You have impressed all of us with your proper placement of your priorities. Thanks again.
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Date of stay: March 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from astorialuzern, Quality Management at Hotel Astoria
Responded Mar 5, 2020
Dear R7414FJlindac Thank you very much for your great feedback. We check each case individually and then decide based on various criteria. All the best to you! We are really looking forward to welcoming you soon! Best regards, Sheila Quality Management
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This was a stopover for us in July on our way to Interlaken. The location is perfect, 15 mins walk to the train station, and quite central to all the shops and restaurants by the lake. It's quite a new hotel so the rooms are good size with really comfortable beds. Note that the bathroom is completely open. There is no kettle in the room, but they provide a Nespresso coffee machine. So, unless you drink coffee, you are out of luck. We found the reception staff really friendly and helpful. The bonus was a 12.00pm checkout. The included breakfast is slightly disappointing, as it is very limited. As for vegetarian options, there was only cereal and fruit. All the cooked options were non-veg. Perhaps the hotel needs to think about vegetarian and vegan options and respond to the current market. Overall, a pleasant stay here, but very pricey for what we got.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astoria Luzern, Geschäftsführer at Hotel Astoria
Responded Aug 8, 2022
Dear Rajputtin Thank you very much for your visit to our hotel and your subsequent detailed feedback. We are happy that we could convince you with our location and our comfortable rooms. We would also like to thank you for the feedback regarding our vegetarian breakfast. We are very grateful for such feedback and will incorporate your suggestions into future breakfast planning. We would be very happy to welcome you again soon. Kind regards R. Horlacher Quality Management
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We stayed at this hotel as part of an Avalon Waterways River Cruise. Great location in the heart of town. Did not know what to expect but on arrival thought it was beautiful. Nice big clean room. But when we took showers the mirrors stayed fogged up forever and made the whole room feel damp. The lighting was to dark for makeup since I couldn't use the bathroom. And my friends said in their room the AC was not working. We ate at LA Cucina which was an Italian restaurant in the hotel. Very good but was told we couldn't add the check to the room, but it had a spot for it on the receipt. The included breakfast was pathetic, scrambled eggs, undercooked bacon, and a few cold cuts. The staff at the desk was very helpful and pleasant.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astoria Luzern, Geschäftsführer at Hotel Astoria
Responded Oct 26, 2022
Dear Beverly Z Thank you very much for your visit to our hotel and your subsequent feedback. We are very pleased about the positive points you described. We regret all the more that we were not able to convince you completely. However, your criticisms are very welcome, as they help us to improve our service quality. Nevertheless, we hope that we will be able to welcome you again soon so that we can convince you of our usual high standards after all. Kind regards M. Ligabue Quality Management
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We booked the Junior Suite for a long weekend, so definitely not the cheapest room (it is probably the largest and there is probably only one of them). Arrival: First we had to look for the hotel entrance. The hotel stairs are very steep if you arrive with luggage. But there is a small escalator right next door, you think. But you are not allowed to use it with luggage, which is practical. So we dragged our suitcases up the stairs. When we got to the top, we were told that there was also a lift in the very back corner, well hidden... Reception at reception: Limited to the bare essentials, cold.
Room: Nice wooden floor, good big bed, big bathroom (called "wellness oasis" here), with big rain shower and super-mini sink. Big mirror, but it was always completely fogged up. No towel heater! The situation with the clothes storage is special. You have to keep your clothes in the bathroom.
A bedside lamp remained broken during our entire stay. During the day the sun shone through the large window, but in the evening and at night it became very uncomfortably cold in the room, especially in the bathroom with the unheated stone floor. We reported this twice to reception. They couldn't set the heating any warmer at the moment, but would be happy to bring us a portable heater. We reported it twice, and nothing happened twice.
Very bad!
Positive: Clean, the daily room cleaning is absolutely fine. Desk (with all connections), TV chair, 2-seater sofa and bench. Nespresso machine, "empty" minibar, which even cools very slightly.
Surprise: relatively large private balcony (unfortunately very spartanly furnished).
The room, which also functions as a Herzog and DeMeuron signature, is beautiful, quite elegant and probably also rather high-quality furnishings, even if the design seems a bit modern and cold (empty walls, no decoration).
Check-out: Like check-in, cold, limited to the bare essentials. No questions asked how the stay was.
Conclusion: We tried a hotel again after a long time. But next time we will definitely use AirBnb! The contactless check-in is often more personal and individual...
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is not easy to navigate this hotel. They have stairs and an escalator hidden from view in front. They have elevators also but they are located inside the building. The rooms however are spacious enough and have good lighting switches. We stayed two nights and on both days housekeeping was working well. Location is very good, within a five minute walk of the main train station, passing by Coop for low priced freshly squeezed orange juice and other grocery items plus ready to eat sandwiches. Porter service efficient and they have good reception 24 hrs. Internet is so so but their Asian/Thai resto is superb!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear charlotte r
We are looking forward to welcoming you in October.
You can find all information about Mount Titlis under the webside from Mount Titlis. We are only a few walking minutes from the Lucerne train station.
All informations about the chocolate factory you find under the website from aeschbach-chocolatier.
Best regards,
Sheila
Quality Management
Dear Farah N
Thank you very much for the interest that you show in our Hotel Astoria. We have an elevater from the parking area to the lobby. We are looking forward to welcoming your client!
Best regards,
Sheila
Quality Management
There are more places to choose from in the Lucerne area.
PRICE RANGE
₱11,815 - ₱14,943 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astoria hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
264
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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