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Via Luciano Bausi, 50100, Florence Italy
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Traveler (616)
360
Panoramas (7)
Room & Suite (422)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott Firenze
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#192 of 431 in Florence
Location
Cleanliness
Service
Value
Travelers' Choice
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
Italian
Hotel links
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Location

Full view
96Great for walkers
Grade: 96 out of 100
49Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1439Reviews28Q+A100Room tips
Traveler rating
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Sal_Paradise767 wrote a review Yesterday
Durham, North Carolina5379 contributions681 helpful votes
+1
Stay Report - 6/21 to 6/22 Location: Not great for touring Florence.  It's located northwest of the old city next to the Porto Al Prato Rail Station.  It's about 15 minutes to FLR unless you're like me and you arrive in the middle of a taxi strike in which case you can walk 10 minutes to the Belfiore stop in the T2 Tram Line.  Around the hotel are a number of small local restaurants, coffee shops and bars and the like.  It's a very sleepy neighborhood otherwise but not an unsafe feeling one. Hotel: Like many AC properties in Europe it's an imposing modern looking building from the outside.  The lobby area is very nice though with sitting areas, a full bar and a restaurant which serves breakfast and dinner.  I did have an issue with the elevators which are tiny and if you're on an upper floor and someone else is already in one you won't be able to make the lobby.   Check In: We arrived late and encountered a very friendly check in agent who offered us still or sparkling water for the room and confirmed if I wanted points or a $10 F&B credit.  All staff I dealt with here were very helpful. Room: Small as to be expected but with a very comfortable bed.  I was glad I was only staying one night because it's a tight squeeze for two people.  Thankfully it was quiet, there were outlets near the bed and the Wifi worked well.  The bathtub combo shower scared me to use and the shower head was broken so I couldn't move it higher. Breakfast: 15E a day, I passed it. Overall it's a good cheap option for Florence and for just a single night with a late arrival it worked well.  
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Date of stay: June 2022
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Kaveri Tikmani wrote a review Yesterday
2 contributions4 helpful votes
We booked a superior room and without a knowledge we were downgraded to our standard room. When we brought it to the notice of the person answering the phone, named Marta she said that ours was a superior room. She was blatantly lying to us because our friends also booked the superior room and they had a much bigger room than ours. We were checked in by Massimo who was an extremely rude person. He did not put out luggage in the room as promised and then told us to our faces that we have a lot of work and can’t do all of this for you. The best part is that this service was offered by them and we had not even asked for it. Complete racism! We then went down to the reception and were again spoken rudely to by this guy called Omar whose picture you will find here. He said that all I can do is give you free breakfast the next day. We are leaving the next day for Milan and have an early morning train so that does not even make any difference to us. The problem is not that we were given a standard room, the problem is that it was not even communicated to us. Omar also found the whole thing extremely funny and told us that we were lying to him when we brought up several points. If you are planning to come here, please be advised that there are better hotels at the same price available all across the city and if you want to have a good holiday and wanted to be worth your money, this is not the right place to go to. It’s also far away from the main town Center so it’s really not worth it.
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Date of stay: June 2022Trip type: Traveled
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Darshan wrote a review Yesterday
2 contributions
We have been downgraded without being informed even after booking a higher category room ( payment all in advance ). Rude staff, did not want to listen to us & did nothing to compensate for this pathetic experience. RACISM AT ITS FULLEST! Beware! Don’t go to AC firenze Marriott
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Date of stay: June 2022Trip type: Traveled
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Rakshit jain wrote a review Yesterday
17 contributions4 helpful votes
We had a terrible experience with the hotel and especially the unprofessional staff. We had booked superior rooms for our stay. When we arrived, they allocated us superior rooms, but the rooms weren’t ready and they asked us to come back after a couple of hours. When we got back they re allocated us different room numbers and when we asked them why they changed the room numbers, he said that how would it matter and didn’t inform us that our room had been downgraded. We realised towards the end of our trip that the room category was downgraded as our friends’ room was much bigger. When we called the front desk to check on our room, she first lied saying that it was a superior room only. After some more confrontation they agreed that it was a lower category room, so they not only downgraded us without informing but also lied about the whole situation and were not ready to make reasonable amends for it. Special mention to Marta the receptionist for lying to us, Omar for not having a solution to anything. Do not recommend this hotel to anyone.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Please look at other hotel options if you don’t want to spoil your trip.
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Simoni P wrote a review Yesterday
1 contribution
One of the worst experiences. We got downgraded without being informed and we realised it on the last day of our stay. The staff was not willing to do anything. They even lied about the category saying that its the original category only which we had booked. The staff is very bad and refused to accept and laughed about it.
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Date of stay: June 2022Trip type: Traveled
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ThoLu27 wrote a review Apr 2022
Frankfurt, Germany361 contributions115 helpful votes
Standard room in standard hotel. The rooms are small, simple and without any non essential features. The bathroom is equally small, yet functional. The beds are reasonably comfortable. Breakfast was good. In conclusion: acceptable hotel for a weekend.
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Date of stay: April 2022Trip type: Traveled
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Alx wrote a review Apr 2022
United States1050 contributions174 helpful votes
+1
Hotel looks new and everything was clean. Room had a Nespresso machine. Location is a bit off-center but an easy walk to the train station or old town. Staff was very kind to arrange an sofa bed in advance.
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Date of stay: January 2022
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1 Helpful vote
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Raya A wrote a review Apr 2022
Abu Dhabi, United Arab Emirates13 contributions
As a couple traveling with two kids, we were not happy with the AC Marriott Firenze. The rooms were to stuffy and hot. Staff informed us to open the window to get the room cooler. However the window was dangerous for the kids as it had no safety and it just opens to widely. Furthermore, they had no kettle to prepare for my child’s milk. If you want boiled water they will charge you 5 euros to bring it to your room. In addition to this, the location of the property was in bad area and ugly area of Florence. The view of our room was terrible . We felt uncomfortable during our stay and paid the high rate for the room for disappointed place.
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Date of stay: April 2022Trip type: Traveled
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Liza Winefrost wrote a review Feb 2022
Sweden8 contributions5 helpful votes
I was there with friends, the hotel was ok but nothing that made me say wow. The breakfast for me was the worst thing ever! Specially when we had to pay for it. You were not aloud to take breakfast by yourself which I understand during covid-19. But the routine was crap! We were standing in line or we thought we were but then other guest got helped before us so it took some time to get breakfast and we got irritated. Sometime the staff were not there so we had to stand and wait for them. I didn’t see any sausage or bacon or something similar there. Only cold food. I wouldn’t stay here again sorry!
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Date of stay: August 2021Trip type: Traveled
1 Helpful vote
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Response from IGNACIO ESPINOSA, Other at AC Hotel by Marriott Firenze
Responded 5 Feb 2022
Dear guest, Thank you for choosing to stay at the AC Hotel Firenze and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I’m saddened to hear that you didn’t enjoy your experience at the breakfast buffet and for that I apologize. Next time you are in the area, I hope you give us another opportunity to provide you with the experience we are known for. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Best regards
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shoalebay wrote a review Oct 2021
Naples, Italy261 contributions139 helpful votes
Hotel is centrally located and rooms are nice, what I have found incredible is that the hotel maids , make up your room without having a face mask! and than I stay in my room !! This is not acceptable and out of the low! at least in Italy where it is mandatory the wear a mask! No good!
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Date of stay: October 2021Trip type: Traveled
1 Helpful vote
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PRICE RANGE
US$140 - US$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac firenze florence, ac firenze hotel florence, ac hotel florence, ac hotels florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceSanta Maria Novella
NUMBER OF ROOMS
119
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Frequently Asked Questions about AC Hotel by Marriott Firenze
Which popular attractions are close to AC Hotel by Marriott Firenze?
Nearby attractions include Opera di Firenze (0.2 km), Le Cascine (0.4 km), and Teatro del Maggio Musicale Fiorentino (0.2 km).
What are some of the property amenities at AC Hotel by Marriott Firenze?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Firenze?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AC Hotel by Marriott Firenze?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Firenze?
Yes, parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Firenze?
Conveniently located restaurants include Casa Ciabattini, Haveli Indian Restaurant, and Arnold's.
Are there opportunities to exercise at AC Hotel by Marriott Firenze?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Firenze?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at AC Hotel by Marriott Firenze?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Firenze offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to AC Hotel by Marriott Firenze?
Many travellers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (1.7 km), Basilica San Miniato al Monte (3.1 km), and Basilica of Santa Croce (2.3 km).