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Ibis Styles Palermo Cristal

Via Roma 477, 90139, Palermo, Sicily Italy
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Free cancellation until 04/11/21
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Traveler (377)
Room & Suite (132)
Dining (69)


#49 of 118 hotels in Palermo
Situated in the historical center of the city of Palermo, the Ibis Styles Palermo Cristal is ideal resting for the visit of the city. Its intense history passes through civilization and different and conflicting dominations, that have determined the various faces of it: the rich Arabic city with the magnificent palaces to the center of luxuriant tropical gardens, the cultured and refined Palermo of Fred II, the Baroque city and the Palermo liberty and elegant. The hall lounge is very simple, with a minimal style that makes the pleasant structure, adjust to a guest leisure and business and is an elegant place to the demands of the guest. Its restaurant proposes to own guests a various choice of typical and national dishes, as the example of the culinary art of our earth. Our restaurant has an original Menu but also a simple Menu characterized from the Mediterranean cuisine. Ibis Styles Palermo Cristal is perfect to organize different congresses. We are out of ZTL area!
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Full view
96Great for walkers
Grade: 96 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Via Roma 477, 90139, Palermo, Sicily Italy
Name/address in local language
Getting there
Punta Raisi Airport23 kmSee all flights
Birgi Airport80 kmSee all flights
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759Reviews17Q+A17Room tips
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Popular mentions
BB wrote a review Aug 2021
Orleans, France4 contributions2 helpful votes
The Ibis Styles Palermo Cristal hotel is nice, well located (everything at a walking distance) and easy to find from Palermo airport (justake the bus to Palermo centrale, drop at Politeama and walk 5 minutes). The room was clean and relatevly large, breakfast was good even it was during covid. The staff was helpfull and friendly.. We recommend this hotel for a nice and easy visit of Palermo.
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Date of stay: July 2021
1 Helpful vote
Response from Servizi per gli ospiti, Proprietario at Ibis Styles Palermo Cristal
Responded 11 Aug 2021
Dear guest, many thanks for your review. We appreciate it. We hope to see you again, all the best
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John wrote a review Jul 2021
1 contribution1 helpful vote
I stayed in a hotel for 7 days in quarantine. First off all, room needs renovation (tv, a/c, fridge...),but that is not a big problem. The main complaint concerns food, very poor quality of the food, what surprised me considering that Italian food is highly ranked in the world. It's also embarrassing for Ibis hotel brand. Regarding service, they brought meals always at different times of course with delay. Employers should go through a school of decency before starting work at the hotel (front desk). For example, one morning after receiving bad breakfast with two slices of cheese with an egg that smelled horribly without bread, I called the Front desk and politely asked if they could provide me one loaf of bread, and her answer was that I am not only one person in quarantine, of course I never got it. Sometimes even they forget to bring meal or they brought dinner at 10pm ( after few calls) and the lunch was at 01pm, in one word TERRIBLE. Finally my opinion is that the hotel is far away from 4 stars (no even 3).
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Date of stay: July 2021Trip type: Traveled on business
1 Helpful vote
Response from Servizi per gli ospiti, Proprietario at Ibis Styles Palermo Cristal
Responded 5 Aug 2021
Dear guest, thanks for your review. You can understand that if you were quarantined, the misures of hotel were different for the usual ones. We tried to meet your needs and in the same time to deal with the rest of the hotel, we are sorry if something went wrong but we did our best. All the best
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denirokeane wrote a review Nov 2020
Birmingham, United Kingdom143 contributions92 helpful votes
Stayed two nights here when first landing in Palermo. The hotel was nice and the staff were helpful and pleasant. The location was convenient and close to the centre and the harbour. The rooms were a bit dated and they were dark. Small window and not much light. Breakfast was simple but good. Overall fine but not sure it is a 4 star.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded 2 Nov 2020
Dear Guest, thank you for your review, hope to have you back soon! Kind regards, Ivano Ferazzoli, Hotel Manager
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bendabest wrote a review Oct 2020
17 contributions58 helpful votes
Arrived at hotel. Staff were friendly and at checkc in told our rate included breakfast, this caused issues the next morning. The room itself was clean with a good bed. The bathroom i had was a little small, the shower leaked and the shower head not that clean. Also the hotels hot water couldn't cope in the morning and was only luke warm not hot at all what was disappointing. At breakfast I went downstairs and firstly was rudly sent to the other room where there was a big group of students. We explained we were inpedenent travellers but they staff were rude and not listing. After more staff came over we explained and they asked us for our room numbers and then told us we didn't have breakfast, contradicting what they told us a check in. The staff at breakfast were rude and could of dealt it better. Overall an averge hotel with a few issues. A little disappointed.
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Date of stay: October 2020Trip type: Traveled with friends
3 Helpful votes
Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded 12 Oct 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ivano Ferazzoli, Hotel Manager
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Eutanas wrote a review Sep 2020
Newark-on-Trent, United Kingdom1 contribution2 helpful votes
Receptionist-Alessia-watch out,unpleasent and fighting,high Ego(not being towards Guests)bad experience,the rest of Staff is ok and nice Stayed 10 night at the hotel as couple for holiday Breakfast-every day the same(10 days:-(...)ham/cheese,rolls,and croisants(no scramble eggs,no sausage,no hot breakfast) not recommended with longer stay We took full board- but realised no drinks included with Meals(had to pay extra) not good Coffee only 1 shot with brekfast No swimming pool No hot bath Location not good for beach/swimming as there is none nearby Overall impression-3/5
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Ivano Ferazzoli, Direttore generale at Ibis Styles Palermo Cristal
Responded 30 Sep 2020
Dear Eutanas, Thank you for taking the time to tell us about your experience at the ibis Styles Palermo Cristal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivano Ferazzoli, Hotel Manager
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Cristal Palace Hotel
ItalySicilyProvince of PalermoPalermoPoliteama
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Frequently Asked Questions about Ibis Styles Palermo Cristal
Which popular attractions are close to Ibis Styles Palermo Cristal?
Nearby attractions include Teatro Massimo (0.4 km), Palazzo Branciforte (0.4 km), and Museo Archeologico Regionale "Antonino Salinas" (0.4 km).
What are some of the property amenities at Ibis Styles Palermo Cristal?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ibis Styles Palermo Cristal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ibis Styles Palermo Cristal?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ibis Styles Palermo Cristal?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Ibis Styles Palermo Cristal?
Conveniently located restaurants include Il Culinario, Bebop Ristorante, and Ristorantino Pizzeria Leone.
Are any cleaning services offered at Ibis Styles Palermo Cristal?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ibis Styles Palermo Cristal?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ibis Styles Palermo Cristal offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Ibis Styles Palermo Cristal?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Ibis Styles Palermo Cristal?
Many travellers enjoy visiting Palazzo Conte Federico (1.3 km), Palazzo Drago Airoldi di Santa Colomba (1.1 km), and Oratorio di Santa Cita (0.5 km).