The rooms were clean, very comfortable, and the staff (international crew) was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend balcony view rooms with this hotel for anyone visiting Palermo, Sicily.
One of the worst hotel experience I ever had. On arrival, the receptionist tried to overcharge us. We could only arrange a lower price comparing to online prices, but still received the most economic room of the hotel, looking not at all like the photos online. Some lamps didn't work, one was almost broken, dirty floor, full of dust, bathtub full of rust, beds like the foldable military ones, no mini bar, safe wasn't working, same for internet and smell like it was closed for ages and of course, without breakfast in the price. We were so tired that we just wanted to sleep and in the morning we asked for another room. Unwillingly, the same receptionist gave us a slightly better room, still not as the standard one in the photos. After the second night, we woke up at 7am because workers started renovations in the exact next room, drilling walls, carrying equipment, shouting and with these fake doors and walls, someone can hear every single sound very clearly. I understand that there are things to be done, but the hotel is huge and there are plenty of rooms to accommodate the guests. We contacted neighboring guests as well and they were even more disappointed because they had booked standard room and they were made to pay for a overcharged superior and still not meeting the expectations, plus with a poor breakfast. The employees were very rude, never heard even a greeting and on the check out, the only thing that the receptionist said was "Are you sure you didn't take anything from the mini bar in 3 rooms?". It was ridiculous. Three days in this hotel, three different rooms ending up in a more decent one that we had paid from the beginning. I know which hotel I never want to visit again. I don't know how this place managed to be rated as a 4-star hotel and for sure it should be re-evaluated.…
Stay in this hotel for some time and I find that it is at the height of the 4 stars except the restaurant which in my opin is not even worth a star The service is good but the food is extremely badion .Chef knows how to cook If you are staying at this hotel try not to eat there
I chose this hotel because it was 4 star and close to the centre. However I would not recommend to anyone. They have varying levels of rooms from economy standard and superior. I would not recommend as my room stank of smoke. When I mentioned to reception I wanted my money back the lady told me it was ‘’my problem?’ Very argumentative and not willing to apologise when I had breathed in a large amount of smoke during a global pandemic. The room had a sign saying no smoking and a fine would be made if people smoked. However the hotel staff failed to recognise or apologise for what had happened. Terrible service and I will be claiming back the money lost
Hotel's location is walking distance to the downtown and old city of Palermo. From Falcone-Borsellino airport takes about 30 min to get there with taxi. Hotel room was big, squeaky clean and nice renovated bathroom. Dinner was delicious and self-service breakfast was full of choice even if I was a bit late. The only thing bothering me was the lockdown of the premises at night. And you have to wake up the night security to enter. All in all it is good hotel and I will be happy to use it again.