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NH Collection Torino Piazza Carlina

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Piazza Carlo Emanuele II 15, 10123 Turin Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Torino Piazza Carlina
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 137 hotels in Turin
Travelers' Choice
The brand new NH Collection Torino Piazza Carlina hotel sits in the very heart of Turin. It has a rich history, dating back to the 17th century. The beautiful Po River is a short 5-minute stroll away and some of Turin's most popular attractions can be found just around the corner.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Piazza Carlo Emanuele II 15, 10123 Turin Italy
Name/address in local language
Getting there
Citta Di Torino Airport15 kmSee all flights
Levaldigi Airport59 kmSee all flights
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1796Reviews23Q+A63Room tips
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Popular mentions
Micheltravel wrote a review 3 Sep
Netherlands692 contributions311 helpful votes
We made the right choice booking this hotel, right in the center of Torino. 5 minutes walk from the mole antonelliana, 10 from the other highlights in the center, such as via roma, the royal castle and others. Situated in a classic building, at a big square, with very comfortable and quiet rooms. Efficient and friendly staff. For parking ask upfront as this is limited, though there is a garage 3 minutes away. Great breakfast served, all made to order, and, though there are a zillion other place, a good restaurant on site in a great setting.( in Summer). Tea and coffee machine in the room, good shower, very good bed, free wifi. Nothing more to ask for.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 6 days ago
Dear Michel t, on behalf of the whole Staff and myself we would like to thank you for choosing NH Collection Piazza Carlina for your stay in Torino and sharing your great experience. We are glad for having you as our Guest and we are happy to read that you had a memorable experience with us. For your next time in Torino, we would be very glad to have you here again as our Guest! Looking forward to welcome you again, Best regards and Arrivederci! Velia Borreca General Manager
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Greg J wrote a review May 2021
Geneva, Switzerland3 contributions3 helpful votes
Hotel's Favorite
A well maintained and professionally run operation. Centrally located in an historical building with modern facilities. An excellent breakfast offering and quality restaurant for dinner service. A small but well equipped fitness centre with well controlled access to meet COVID constraints. I will continue to return to this hotel.
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Review collected in partnership with NH Hotels
Date of stay: May 2021
Value
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Trip type: Traveled on business
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 24 May 2021
Dear Greg J, on behalf of the entire staff and myself we would like to thank you for choosing NH Collection Piazza Carlina and sharing your great experience with us. We are pleased to read your comment and that you appreciated the whole experience. Central location, breakfast service, gourmet Restaurant and panoramic fitness center are surely great services, but Staff professionalism is definitely one of our strong point, we are more than pleased and happy to know that we succeeded with our service! Looking forward to seeing you again, we thank you for the time dedicated to share your experience. Best regards Velia Borreca General Manager
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Mariana M wrote a review Aug 2021
2 contributions
My family and I stayed here for a night and I wish we had planned to stay here longer. We were in Europe for 3 weeks and out of all the hotels we stayed at this one was by far the best. We even stayed at other NH Collection Hotels and this one did not even compare. BUT the thing that really blew my mind about the hotel was their exceptional customer service. The morning we left I forgot my purse in the room. We were already far by the time I realized so that night I reached out to the hotel through WhatsApp and I got a text back within minutes. They knew exactly which bag I was talking about and were able to ship it to my home in the US. Gaia at the front desk was incredible, she was the one who initially coordinated the shipping and knew the bag that I was talking about. Then Kamala at the front desk checked in with me to make sure the bag had arrived. Overall, this hotel was amazing but the staff was all so kind and professional I wish I could give it even more stars!
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Date of stay: August 2021
Location
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 2 weeks ago
Dear mmejia22, on behalf of the whole Staff and myself, Thank you for choosing NH Collection Piazza Carlina and sharing your amazing Experience! It is a pleasure to read that you had an amazing stay thanks to the attentive service provided by the Team! We love having enthusiastic Guests like you and for this reason we really hope to welcome you back very soon. I assure you that comments like your provides with the esteem to continue in our daily effort and it is our commitment to show that we can make Guests feel surprised and special while staying with us. We look forward to receiving you as our Guest in the future and we are sure you will have more wonderful experiences with us. Arrivederci! Velia Borreca General Manager
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Jan S wrote a review Aug 2021
19 contributions28 helpful votes
The location of the hotel is perfect, the room was amazing (helped by the fact maybe that we got a free upgrade). The architecture of this seemingly newly renovated building was intriguing, so all in all we could give 5 stars - if it hadn’t been for the mixed experience we had with the staff. At checkin for example the lady that did the checkin was super friendly and helpful. But then her colleague who was supposed to explain the parking situation was incredibly impatient bordering on rude with me because I didn’t immediately understand the options… Then breakfast the next morning was a similarly mixed experience: First we were completely ignored by staff and stood around for ages before someone acknowledged our presence. It then took another small eternity until we managed to get a table. But then once we were finally seated, the gentleman who served us was again incredibly friendly - and the breakfast itself was brilliant both in terms of choice and quality. So would I come back, would I recommend this particular NH ? Probably, the location was just too good. And maybe it was me being awkward or the staff just had a bad day 😉.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Don’t bother with hotel parking, public parking is one black away and cheaper.
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2 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 2 weeks ago
Dear Jan S, on behalf of the entire staff and myself, we thank you for the time dedicated to share your experience. and for choosing NH Collection Piazza Carlina for your stay in Turin. We are pleased to read your comment and that you appreciated the whole experience. Reguarding our service, I am confident that it is your personal perception, our staff loves to devote themselves to our Guests and on a future occasion I am sure you will appreciate more our friendly welcoming. Looking forward to seeing you again, Best regards Velia Borreca General Manager
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FulvioD wrote a review Feb 2021
dublin2 contributions5 helpful votes
Upon booking I had high expectation con I’m from Torino and I saw this hotel during construction - it was the talk of the town Finally I got the chance to spend 3 nights there specifically to try it out and .. Cold environment (also literally) and almost absent customer experience - distance and coldness from everyone Amazingly poor maintenance of the room: shower stuck by calcare and leaking everywhere, room cold, temperature button not working properly, one single wardrobe 50cm wide with one shelf, curtains not sliding and one off, only one set of towels (we had to call, ask for the second set and the shower gown), Nespresso machine not working properly - superior room w view Breakfast low /,average quality sadly presented The very young stuff trying to make out their best out of good will (a plus goes to them for the effort) but too young to deliver any sort of customer experience and kinda lost, expected by this hotel The parking 30eur / day A THEFT - UN FURTO soooooooo expensive A true pity, I would not recommend neither return ! The dinner was good and the view of piazza carlina cool but for these two items there is no need to stay at NH, you just need to stand in the piazza admire it and try the many good resto in Torino w warm customer experience from the locals ! AH the bed and linen comfy ++ Arrivederci !
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Date of stay: February 2021
2 Helpful votes
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Response from Velia Borreca, Direttore generale at NH Collection Torino Piazza Carlina
Responded 9 Feb 2021
Dear FulvioD, thank you for taking time to comment on our Hotel and the services rendered, I am happy to know that you found our bed and linen comfortable, have a nice rest is one of the most important point for us. I found a little unfair the use of the word "Pity" regarding our service and in particular concerning what you point out: Maintenance : In this period we are running with low occupancy due to pandemic situation and never like today, room are checked daily. Concerning the shower in which you see “calcare” (limestone), I am really surprised just because we treat our taps and sink every two weeks. But please, apologize in case you noticed some drops. We check the Temperature botton in your room and seems to work propely, every guest has the possibility to operate manually from the room two degrees above or below the temperature in the room. If you would like another temperature, we are happy to be able to operate the thermostat directly from the reception, setting the required temperature. The Lavazza Machine (not Espresso) has the instruction on the side to work it properly. You may didn’t noticed that. Breakfast: With regard to Breakfast service, unfortunately the regulations regarding the containment of the spread of the Covid 19 Virus impose effective restrictions. However, we work hard to improve our service and satisfy our guests expectations, accept my apology for any uncomfortable service. Parking: the price of our parking space is in line with the various solutions available within walking distance of our hotel. In any case, since you look real surprised about the price to the point to define it improperly a “furto”, be aware that this information is well expressed both on the booking confirmation, both on our corporate website and on the various sales websites. You may didn’t noticed that. About the customer experience that you describe “distance and coldness from everyone”, You may know that during the actual emergency situation due to Covid 19, everybody is forced to follows all protocols that ensure the social distancing required when interacting with others. In this terms, is a little difficult to be “close and warm” as we usually are. We even redesigned the common areas, the furnishings have been re-positioned, in line with the new legislation, to facilitate the social distancing of the guests. Last but not least, since the construction works you mentioned, almost 7 years are passed and believe me, we are still the talk of the town for our qualities! At the Hotel NH Collection Piazza Carlina our aim is to exceed the expectations of our Guests, and we deeply regret when we do not fully achieve this but please, give weight to the public words you use, at the light of the effort that everybody is facing. Best Regards,
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LOCATION
ItalyPiedmontProvince of TurinTurinCentro
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Frequently Asked Questions about NH Collection Torino Piazza Carlina
Which popular attractions are close to NH Collection Torino Piazza Carlina?
Nearby attractions include Museo Nazionale del Cinema (0.5 km), Mystery House Room Escape (0.2 km), and Fondazione Accorsi Ometto - Museo di Arti Decorative (0.3 km).
What are some of the property amenities at NH Collection Torino Piazza Carlina?
Some of the more popular amenities offered include breakfast buffet, room service, and a business centre.
What food & drink options are available at NH Collection Torino Piazza Carlina?
Guests can enjoy breakfast during their stay.
Is parking available at NH Collection Torino Piazza Carlina?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH Collection Torino Piazza Carlina?
Conveniently located restaurants include Hambre burger, Stefano Fanti Al Ristorante Circolo Dei Lettori, and Brûlé Piadineria - Via Carlo Alberto.
Is NH Collection Torino Piazza Carlina located near the city center?
Yes, it is 0.7 km away from the centre of Turin.
Are any cleaning services offered at NH Collection Torino Piazza Carlina?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Torino Piazza Carlina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Torino Piazza Carlina?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to NH Collection Torino Piazza Carlina?
Many travellers enjoy visiting Palazzo Reale (0.8 km), Piazza Carignano (0.5 km), and Basilica of Superga (6.2 km).
Is NH Collection Torino Piazza Carlina accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.