Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Starhotels Metropole boasts a prime location praised by travelers for its proximity to Termini Station and nearby attractions, all nestled amid a variety of dining options. While the hotel's service garners compliments for staff helpfulness, some guests have experienced inconsistencies.
The rooms are celebrated for their cleanliness and comfort, despite a few remarks about outdated elements. The hotel's atmosphere exudes elegance and coziness, though some guests feel the overall value is diminished by the perceived high cost of breakfast and additional fees.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
1,085
1,241
292
84
43
Time of year
Traveler type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
The couple stayed for four nights from January 23. Some of the reviews I checked beforehand were not very good, but in fact they were very good. It was very convenient to be near the station, but it was quiet inside the hotel and I couldn't hear any noise outside or in neighboring rooms. We arrived early but were able to check in quickly. The rooms were spacious and clean, there was a bathtub and amenities were good. I had no problem with the amount of water in the shower, I had a hairdryer, bathrobes and towels, and they changed them every day. There was a refrigerator, an electric kettle and slippers. The breakfast menu didn't change much every day, but we were happy with the variety. The front desk staff were friendly and called the pick-up and drop-off drivers, and at the end they smiled and took pictures. If I ever go to Rome, I want to use it again. "The only thing I did was I didn't get a receipt for the room tax when I checked in, and they said, "I'll give it to you at check out."" I asked them at check out, and they said, "I've already paid it,"" and they just pressed the button in front of me and let me out." I also heard word of mouth that I had been charged twice, so I thought this might be the case. By the way, I've only received one claim. It was a conversational issue here.
Read more
Automatically translated
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 days in early June .It’s in a very good location 5 minute walk to Rome termini station and very good for all the tourist attractions such as the colosseum and Trevi Fountain within a half hour walking distance.The breakfast is excellent and the room itself was classic Italian a very nice Hotel.
Read more
Date of stay: June 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starhotels Metropole, General Manager at Starhotels Metropole
Responded Jul 15, 2024
Dear Guest, Thanks a lot for your fantastic score regarding our Starhotels Metropole in Rome! Hoping to see you once more in the next future, in the meantime we send you our best regards Lorenzo Nencini General Manager Starhotels Metropole Roma
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
My family of 5 and I just returned to the states from our great stay in Rome. We stayed at Starshotrl Metropole and had a wonderful experience from beginning to end. They were extremely communicative and responded to all of my emails before our arrival including finding a cooking class for us. Also, at our request the hotel was able to arrange a private car service to meet us at the at the airport to take us to the hotel. The car service was a prompt sprinter van. Upon arrival ,the hotel check-in was great I’d requested two rooms because we were traveling with our adult child and two teen children. Our rooms were perfectly located in the corner of the hotel that had a private door that once you opened there were two separate rooms ,providing us with an extra sense of coziness , closeness and privacy .The hotel is perfectly located around the corner from the main termini train station . We were also able to walk in about 20 minutes to the Colosseum to the Madonna Majore , Saint Peter in chains church and many other activities including, souvenirs andamazing gelato shops . The great hotel staff provided us with a map of Rome and informed us how to get everywhere and when taxi service was needed they would arrange for the car service. Breakfast was a great spread of your typical American cuisine bacon and eggs but also a nod to Roman cuisine with stewed beans and chicory and for my children’s joy there was loads of croissants , snd pastries of all different types and Nutella everywhere. The hotel is also located next to many restaurants, the one on the corner caters to a more tourist vibe but right down the the block is a wonderful authentic Roman restaurant Amedeo and around the corner from Bianca Gallina the best pizza ever!! Rome is definitely a city for walking which made returning back to the hotel and the incredibly deep soaking tubs an extra plus . Dinner at the hotel was tasty as well everything’s so fresh you can taste the flavors. As a New York New Jersey girl I don’t think I’ve ever been told that we couldn’t get something because it was sold out that’s how fresh the food was. The staff was efficient and kind. The manager Alessandro and his team were incredible hosts to us. They made us feel like family from the time we entered the hotel until we left and made sure all of our needs were met. Overall it was an excellent experience and an amazing stay From the proximity to all major sites and the beauty of the hotel itself it was truly a pleasure to stay at stars hotel Metropole. I would recommend it to everyone and anyone and we intend to return there again.
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starhotels Metropole, General Manager at Starhotels Metropole
Responded Dec 12, 2024
Dear Guest, We would like to thank you for taking the time to leave your review and expressing your opinion about Starhotels Metropole. It’ a pleasure for us to read about the positive impressions received during your stay in Rome about our hotel service and Starhotels’ hospitality! We sincerely hope to welcome you once again in the “Caput Mundi”. Best regards Lorenzo Nencini General Manager Starhotels Metropole Roma
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying that I give it a slightly tight 4, but with little effort from the hotel it could be a nice full 4 and even more. The reception works well, the receptionists were very kind and smiling; the only flaw was that the morning I left the hotel I paid the tourist tax before having breakfast, warning that I would then go back to the room to brush my teeth and collect my luggage, but when I returned to the room the electronic key no longer opened the door . The hotel is very well located, close to the station, Piazza della Repubblica and the upper part of Via Nazionale, therefore well served by public transport. The room 508 in which I stayed was very clean, well laid out and with the right space available, it was large and with well positioned lighting. In the wardrobe I appreciated finding the board for ironing trouser legs and among the amenities in the bathroom a small bottle of intimate soap that I had forgotten at home. Equally appreciated was finding a welcome chocolate as well as paper and pencil with which to jot down some notes. The bathroom is large, with underfloor heating which was pleasant to rest your feet on; in the rest of the room there is a beautiful parquet everywhere even if in some places you can see the signs of aging. I found similar signs of wear in the bathroom, although minor. The bed was large and the mattress comfortable; I liked finding 2 pillows of different heights on the bed, from which I chose mine. Quiet room, if it weren't for the disrespectful guests who pass through the corridor chatting during the night, I would have slept all night. I experienced the negative aspect in the morning in the breakfast room. Maybe I found the days to be the wrong ones due to the presence of a group of Japanese, but on the 2 mornings that I had breakfast, despite the waiters running to clear the tables and tidy up everything, both mornings I didn't find any glasses to drink with, plates on to place the food and teaspoons to mix the sugar in the tea. Furthermore, I must say that the choice was very wide between sweet and savory foods, cakes, sliced cured meats, cheeses, fruit, vegetables, bread, and drinks of all kinds. I was also pleased to have a PC available (behind the elevators) without necessarily having to turn on and use mine to search for information. Lastly, I appreciated the possibility of leaving my luggage and picking it up in the early afternoon before returning to the station. In conclusion, still a good hotel, to which I will return
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip:Nella stanza 508 mi sono trovato molto bene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros good location staff generally friendly rooms clean and tidy Cons upon our visit temperatures were 35c NO complimentary water in the room only if you were a premier guest disgusting. No USB power port in rooms with today’s communication. This should be standard when mentioned to staff I was told me to buy across the road and adapter NO radio or alarm clock in room
this is NOT acceptable for a four star hotel
With quite a high charge for breakfast, €25 per day plus there were additional charges for cooked eggs other than scrambled also additional charge if you wanted pure orange juice 6-7 euros
travelling with a young family member who wanted apple juice. I was advised that there was no apple juice in the whole hotel. When mentioned to Reception staff to cancel my further reservations for breakfast they found it very hard to believe and told me to go and ask the Maine , supervisor at breakfast I’d advise that was the person who told me they were very surprised. !!!!! Note I was willing to pay for the apple juice.
The toaster in the breakfast room was not easy to operate asked staff to help they switched It on and then I waited a considerable time what the staff did not do was turn up the temperature it consequently took quite some time
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starhotels Metropole, General Manager at Starhotels Metropole
Responded Jul 15, 2024
Dear Guest, Thanks for the time you dedicated us, in reporting your comments about Starhotels Metropole! We are sorry with did not impress you as we aim to make each and every single stay a wonderful experience and because in our daily job the customer satisfaction is our main goal. When a guest, instead leaves the hotel without a good memory of us this is a defeat for us, because means that we failed in our mission. For this reason please accept our apologies. Hoping to welcome you once again during a future stay in Rome, in the meantime we send you our best regards. Starhotels Metropole Lorenzo Nencini General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I reserved a junior suite based upon how it looked in the photo and the terrace shown. However I was given a room without a terrace and looking much different than the one shown. I asked to have my room changed to one with a terrace. The person behind the desk responded that I was given a junior suite in a condescending tone. I wasn’t surprised my room wasn’t changed during the week I was there. My second disappointment was that irons weren’t available. It’s surprising that a 4-star hotel would be without irons available for guests. Overall, the facility was clean and well maintained. It’s in a great location near Rome’s main terminal and within walking distance to many attractions. The breakfast was good and offered in a nice dining area. I would have given the hotel 4 or 5 stars if my room looked like the room I thought I was getting based upon the photos shown. I felt deceived.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starhotels Metropole, General Manager at Starhotels Metropole
Responded Dec 31, 2023
Dear Guest, Thank you for your feedback. We are sorry to read that your experience was not in line with your expectations. We always put passion and give our best to ensure each stay of our guests is relaxing and enjoyable and we are sorry that a misunderstanding with a photo affected so much your experience and the final score. We hope that in the future you will come back to us to experience the true Italian Hospitality. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3 stars for the location only because it’s walkable from the train station. We booked a family room at this location, the room was congested with no space for my 2 kids to even have a playtime, specifically the ceiling height is so low with very small windows. The lock of the room had to be repaired as well. We also did an all inclusive breakfast but it was below par as well. The room is not as depicted on their we website, plus to make us feel better they said “we are giving you the best room”. I don’t think you should say that to a customer when you have better rooms to offer, that too depicted on your website with a big window. It goes on to show how you are actually fooling the customer. Receptionist looked very moody and wanted to cater to certain audience, we say that because we literally saw them guiding others checking in with us with maps and directions. We did feel we were not treated fairly compared to others, their breakfast buffet staff doesn’t even give a smile and seem to be unwelcoming. I don’t think they had anything being offered for kids as depicted in their website or for that matter a water or a drink to their guest when they check in. We don’t think the rooms are worth of the amount that you will spend here. Look for other chains in Italy where we had amazing experience like IQ hotels or NH collections, these are real 4 star hotels and this one definitely falls in a 3 star category.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starhotels Metropole, General Manager at Starhotels Metropole
Responded Apr 8, 2024
Dear Guest, Thanks for the time you dedicated us, in reporting your comments about Starhotels Metropole! We are sorry with did not impress you as we aim to make each and every single stay a wonderful experience and because in our daily job the customer satisfaction is our main goal. When a guest, instead leaves the hotel without a good memory of us this is a defeat for us, because means that we failed in our mission. For this reason please accept our apologies. Hoping to welcome you once again during a future stay in Rome, in the meantime we send you our best regards. Starhotels Metropole Lorenzo Nencini General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family of three stayed three nights at the end of the year. The extra bed was of the same quality as the other beds and was comfortable, and the room was spacious and clean enough to be very satisfying. In particular, there was a wide variety of breakfast buffets, all of which I could not eat in three days. I was very grateful for checking in early but for letting me in the room immediately. The location is about a 5-minute walk from Termini Station, and although I don't often go out at night, security during the day is completely fine, and there are many restaurants nearby, so there is no trouble eating. Most tourist attractions, such as the Colosseum and the Trevi Fountain, were reachable on foot. Maybe it was just a coincidence that there were so many Japanese customers that the breakfast venue was mostly Japanese. My guide told me that it has been a popular hotel among Japanese for a long time. It was great that the bath also had a bathtub, but the shower didn't come out very well and it took a long time to fill the tub. That was the only disappointing part, but the others were very satisfying.
Read more
Automatically translated
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm excited to share my extremely positive review of the Metropol hotel that I just visited. The hotel offers exceptional service, with friendly and attentive staff who took care of my every need. The rooms are spacious, comfortable and well furnished, offering a welcoming and relaxing environment. Cleanliness is impeccable in every corner of the hotel. The structure has a fantastic hall where in the evening there is a piano bar with excellent musicians, an excellent restaurant where they offer a variety of delicious dishes. The breakfast is truly exceptional, assorted and quality homemade desserts, I recommend the jams and yoghurt always prepared in-house. The location of the hotel is also ideal, you can easily reach the historical beauties of the capital. Overall, my stay was just perfect and I would recommend this hotel to anyone looking for an unforgettable experience.
Read more
Date of stay: September 2023Trip type: Traveled as a couple
Room Tip:Lo consiglio vivamente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Returning to the Metropole after a few months for a work-holiday stay. Initially some difficulties due to the maintenance of more frequently used rooms (executive) in a period of heavy crowding. The management then made a junior suite available to us on the eighth floor. For longer stays, I recommend making a small investment and choosing an executive room or junior suite. These rooms, more spacious and very carefully furnished, include additional services including a coffee machine with capsules and comfortable seats. The half board service with dinner in the hotel is always excellent. I also recommend, if you have the possibility, not to have breakfast too early as the initial times are often very crowded, especially if the hotel is fully booked. In any case, the buffet is always replenished and you can taste delicious cakes produced on site. Adequate service
Read more
Date of stay: March 2024Trip type: Traveled as a couple
Room Tip:le maggiori attrazioni cittadine sono raggiungibili comodamente a piedi o in metropolitana...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andwell, United Kingdom34 contributions63 helpful votes
Sorry I have no idea on this one really. My feeling is that there are no machines or laundry room but would expect the usual despatch bag and a 24hour service. There was space in the bathroom to wash and hang small sand t shirts.
Andwell, United Kingdom34 contributions63 helpful votes
Depends on day and time. It is a fair drive from the airport but a really good are for an overnight stop off . Really good restaurants up the road including Amadeus.
Perhaps allow an hour extra to get to airport as out of town.
There are more places to choose from in the Rome area.
PRICE RANGE
₱14,254 - ₱21,814 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
starhotels metropole hotel rome, rome metropole, starhotels metropole rome
LOCATION
ItalyLazioRomeCastro Pretorio / Termini / Centro / Esquilino
NUMBER OF ROOMS
236
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Frequently Asked Questions about Starhotels Metropole
Which popular attractions are close to Starhotels Metropole?
Nearby attractions include Basilica di Santa Maria Maggiore (0.4 km), Basilica di Santa Prassede (0.5 km), and Museo Nazionale Romano Palazzo Massimo (0.1 km).
What are some restaurants close to Starhotels Metropole?
Conveniently located restaurants include La Fata Ignorante - Rooftop Restaurant & Bar, Quel Che C'è Laboratorio Di Cucina, and Ambrosia Rooftop Restaurant & Bar.
