The facilities themselves were clean and acceptable, however I was really disappointed with the service and the reception staff. From the moment I walked in there was no friendliness whatsoever, it felt very much like a hotel check in. It had arisen that there was an issue with my booking and I had been double charged. When approaching reception asking to be refunded for being overcharged, they put the blame on me and said that they don't offer refunds under any circumstances. Despite evidence that it clearly was impossible for me to have booked and paid separately for two different rooms at the exact same minute (as my booking confirmation showed), reception were very curt and refused to refund, be sympathetic or kind - which is what you would expect from a regular receptionist. At the end of the day, I was not that disappointed about losing the money from this encounter, but really disappointed that you could have an organisation which would be so unreasonable and inhospitable towards customers. I really felt like the hostel was only concerned with making money and could not care about the patrons.…
*Stay at this hostel from September 30th 2019 until Oct 3rd 2019 *All is perfect. you name it, all is perfect: The bedroom, the bed, the kithcen, the staff, the breakfast, cleanliness----I can't find anything the lack of this hostel.
I stayed 3 nights in the hostel Granada Inn. It is a very very clean hostel. And cozy! There is a big patio inside, the breakfast is included and very good! The staff is very friendly. Highly recommended!!!
A great little hostel in the city Center. Very conveniently located. First impression wasn’t very impressive as it’s in a very narrow alleyway and the reception area is very small. However the courtyard leading from the reception is extremely spacious and the families are allowed to wait there while checking in etc. Parking is a mission, there is the option of paid private car park. We booked 1 & 2 bedroom apartments, and deluxe suite. Rooms were lovely and clean, lots of towels and hand wash body wash provided. The breakfast was basic but nice. Lovely atmosphere in the courtyard and we can have our lunch and dinner there too whether it’s cooked or brought in from outside. Would definitely visit again.
Clean bed and helpful staff, good location What more do you need. Being a traveler with tight budget, i only could manage a hostel during my 30day trip, and visited 8 of them around europe This was among the finest