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Hotel Barcelo Carmen Granada

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Calle Acera del Darro 62, 18005 Granada Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (757)
Room & Suite (245)
Dining (106)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Barcelo Carmen Granada
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 130 hotels in Granada
Location
Cleanliness
Service
Value
The Barceló Carmen Granada 4* hotel is located in the heart of this Andalusian city, which is home to outstanding historic and cultural heritage. It is located in a privileged setting, just 10 minutes’ walk from Granada Cathedral. Granada is undoubtedly one of the most beautiful provincial capitals in the whole of Spain, home to the world-famous Alhambra complex. The 222 rooms at the Barceló Carmen Granada hotel offer guests rejuvenating relaxation surrounded by the stunning landscape of the Alhambra Palace and the majestic Sierra Nevada. The food on offer in the Carmen restaurant, with capacity for 300 people, allows visitors to enjoy breakfast or a private dinner, as well as celebrations on a grand scale. B-Heaven, the Barceló Carmen Granada’s terrace, offers one of the best views of the city (seasonal opening). Its 9 multipurpose rooms, can hold up to 350 people, making it possible to hold meetings and events. There is also a fantastic terrace with a seasonal outdoor swimming pool.
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Room & Suite (245)245
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Business Center with Internet Access
Conference facilities
Solarium
Rooftop terrace
Parking garage
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Additional 5% off
2,954Reviews34Q+A100Room tips
Traveler rating
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Popular mentions
Lourens73 wrote a review Dec 2020
London, United Kingdom8 contributions6 helpful votes
This was a huge disappointment DO NOT BELIEVE THE PICTURES! Though the bed was very comfortable (the highlight of the hotel), it felt like we were stuck in an 80’s TV series... this hotel needs a serious do over and staff with training that makes you feel welcome and want to spend time here, especially now in winter when it is cold... The breakfast, oh dear, I thought I was back in a travelodge in the UK, pre 2005.... never will we ever stay in a Barcelo again... the bed was good though....
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Miguel Estévez, General Manager at Hotel Barcelo Carmen Granada
Responded 31 Dec 2020
Dear guest, Although we sincerely regret your disappointment with your stay in our Barceló Carmen Granada, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are aware that it is not a newly built hotel, but, despite its limitations, we try to take care of it, since we want our clients to feel comfortable. We will take your comment into account for future modifications to the infrastructure. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day. We would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know. Kind regards, Miguel Estévez, Hotel Manager.
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Eamon A wrote a review Jul 2020
kent, uk6 contributions3 helpful votes
Hotel's Favorite
Fantastic hotel, staff very friendly, rooms spotlessly clean, views of the Alhambra from the rooftop bar & pool, Parking available in the underground hotel carpark ( 19€ per day ) Location is perfect only a short walk to restaurants & bars, would recommend this hotel.
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Date of stay: July 2020Trip type: Traveled with family
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cadabry5 wrote a review Oct 2020
Cartagena, Spain1 contribution
Reception poor initially given the wrong room car park hard to find given the one way systems our appearance in reception seemed to be a surprise to thee receptionist luckily we made do. The hotel in Cartagena was much better
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from Miguel Estévez, General Manager at Hotel Barcelo Carmen Granada
Responded 30 Oct 2020
Dear guest, Thank you for sending us your comments on improvements after your stay at the hotel as well as the aspects that were of interest to you in our hotel. We have taken note of everything you tell us to ensure that our guests' future stays are wonderful and excellent in terms of hospitality. We hope to see you again soon and that we can offer you our best services. Greetings, Miguel Estévez, Hotel manager
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Michael S wrote a review Sep 2020
8 contributions
I was staying with my partner in this hotel for one night. The hotel was almost empty, check in was OK but the staff was not too friendly. Even thought the hotel was almost empty, it seems that they gave us the worst room with no daylight at all. There was just a very small window to a courtyard. The courtyard itself was totally dark either. I wonder how the pictures on the profile of this room category could be taken but it was definitely far away from the reality. The pool facilities were nice but not too big, unfotunately only a few sunbeds which were occupied all the time. There would be enough space for more. Due to covid all bars and coffee bars were closed in the morning so it was not possible to have a coffee after waking up. The prices of the rooftop bar were average, however the price of a cortatdo coffee (espresso with a little milk) was 3 euros and more than double the price than you normally pay outside. The coffee really tasted awful.
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Date of stay: September 2020
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Response from Customer Experience, Dueño at Hotel Barcelo Carmen Granada
Responded 8 Sep 2020
Dear Michael, Thank you for your visit tour Barcelo Carmen Granada and for sharing your constructive critics on your stay, your comments are crucial to keep on enhancing our guests’ experience among us. We have taken good note of your remark on the room we accommodated you in and would like to take the opportunity to inform you that rooms are being assigned in accordance with the room type selected and paid for upon reservation, moreover, double rooms are advertised on booking.com as having an Inner courtyard view. For a future occasion we strongly recommend you check the room categories description to make sure that you book the room type and category that best meets your holiday needs and wishes. Furthermore, we regret your disappointment with the quality of the coffee, and although this is one of our guests’ most positively commented service on Booking, for a future occasion please do not hesitate to voice your concerns, our staff will make sure you are served the coffee to your liking. Thank you again for the courtesy of your time, we look forward to serving you again and exceed your expectations on a future occasion. Kindest Regards, Customer Experience Barceló Hotel Group
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cblanc282423 wrote a review Aug 2020
1 contribution
This hotel doesn’t deserve 4 stars. Rooms are basic at best. Beds were squeaky (we had 2 rooms, 4 nights) and not comfortable. Very disappointed overall as we had booked 2 rooms and couldn’t cancel. The rooftop is charming although the pool is tiny and lacks maintenance (broken ramps) and milky water. Not enough lounge chairs. And you are kicked out by 8 pm for them to set up the restaurant area. NOT convenient for guests at all.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Traveled with family
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Response from Customer Experience, Dueño at Hotel Barcelo Carmen Granada
Responded 31 Aug 2020
Dear guest, First and foremost we would like to thank you for your visit and for sharing your comments on your stay at our hotel, your feedback is essential to our continuous efforts to ensure that all guests fully enjoy their experiences whilst staying among us. We have taken good note of your remarks on the beds and deeply regret reading that you did not enjoy of satisfying nights’ sleep since this is a basic for any hotel therefore and this is why all rooms assigned to new arrivals are being double checked to ensure that everything is spotless and fully operational at all times, for a future occasion, please do not hesitate to voice your concerns, the team will be swift in addressing any issue you may have. The rooftop pool is constantly being supervised and cleaned daily, the water is being also filtered with chlorine throughout the day, we can only assume that there may have been some solar cream in the water at a specific moment when you visited the pool and apologize for any inconvenient this may have caused. Lastly, we regret your disappointment for the rooftop pool being closed at 20pm to allow for the a la carte restaurant to open and will make sure to share your comments with the management team for information and revision. Thank you again for your visit and constructive critics, we hope that you had a safe journey back home and look forward to the opportunity of recovering your trust on a future occasion if you gave us that chance. Kindest Regards, Customer Experience Barceló Hotel Group
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PRICE RANGE
US$59 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carmen hotel granada
LOCATION
SpainAndaluciaProvince of GranadaGranadaRealejo - San Matias
NUMBER OF ROOMS
222
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Frequently Asked Questions about Hotel Barcelo Carmen Granada
Which popular attractions are close to Hotel Barcelo Carmen Granada?
Nearby attractions include Martin's Cocktail Bar (0.4 km), Hanalei Cocktail Bar (0.4 km), and Checkin (0.4 km).
What are some of the property amenities at Hotel Barcelo Carmen Granada?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Barcelo Carmen Granada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Barcelo Carmen Granada?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Barcelo Carmen Granada?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Barcelo Carmen Granada?
Conveniently located restaurants include La Telefonica, Sapore Italia, and Fogon de Galicia.
Are there opportunities to exercise at Hotel Barcelo Carmen Granada?
Yes, guests have access to a pool during their stay.
Is Hotel Barcelo Carmen Granada located near the city center?
Yes, it is 0.9 km away from the centre of Granada.
Does Hotel Barcelo Carmen Granada offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Barcelo Carmen Granada?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Barcelo Carmen Granada?
Many travellers enjoy visiting The Alhambra (1.1 km), Generalife (1.4 km), and Mirador de San Nicolas (1.4 km).