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Room & Suite (198)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 13/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Granada
Updated 13/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#46 of 130 hotels in Granada
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
The Melia Granada is located in the heart of the city of Granada, near the cathedral, Calle Navas, Alcaiceria, the Puerta Real, Calle Elvira, Plaza Nueva, Realejo, Paseo de los Tristes, the Science Park and the Congress Centre.Its strategic location in the city centre, personalised service and excellent facilities make it the perfect choice for your visit to Granada.Neat the hotel, you can visit exclusive boutiques and fashion houses. Plus nearby there is a one of the city’s main leisure and entertainment areas with numerous tapas bars and restaurants. Meliá Granada is also just a short distance from the most trendy nightspots and major shopping streets such as Reyes Católicos, Recogidas or Mesones.
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Room & Suite (198)198
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Conference facilities
Banquet room
24-hour security
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Taxi service
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, German
Location
Full view
100Great for walkers
Grade: 100 out of 100
502Restaurantswithin 0.5 km
123Attractionswithin 0.5 km
Contact
C/ Angel Ganivet, 7, 18009 Granada Spain
Name/address in local language
Getting there
See all nearby hotels
3,093Reviews39Q+A100Room tips
Reviews
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Popular mentions
Pros Location, in the city centre but not noisy Great restaurant Good service with kind staff Old and well maintained Speedy check in and check out Cons No own parking. There is a lot next door, but very tight spaces
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from GEX_MeliaGranada, Director de Relaciones con Clientes at Melia Granada
Responded 13 Mar 2020
Dear horacion370, Thank you very much for choosing us during your recent stay in Granada and for taking the time to share this magnificent review with other travellers. We are delighted to know that you found our hotel excellent and enjoyed of a highly satisfactory Meliá experience. We loved to have you here and we can't wait to welcome you back soon! Kind Regards, Rosario Paz Bolaños Guest Experience Manager
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Hotel's Favorite
Our stay at the Melia Granada was wonderful. The bedrooms and bathrooms were exemplary, as was breakfast. The staff was attentive and welcoming. We were there during the weekend before Ash Wednesday, so the locals partied until 4:00 to 5:00 in the morning so it was a bit noisy, but that is part of the culture.
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Date of stay: February 2020
1 Helpful vote
Helpful
Response from GEX_MeliaGranada, Director de Relaciones con Clientes at Melia Granada
Responded 25 Feb 2020
Dear Mr Lorraine B, Thank you very much for choosing our hotel in your recent stay and sharing your fantastic review with us and the rest of the travelers of TripAdvisor. We cannot be happier to read that you had an amazing experience with us, and you particularly enjoyed our facilities, our delicious breakfast and the attentive care of our staff. The entire family of Meliá Granada will be delighted to welcome you back in your next trip to the city of the Alhambra. Kind regards, Rosario Paz Bolaños Guest Experience Manager
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We had a nice stay at the Melia Granada for two nights in March. The rooms were very spacious and clean. The breakfast was very good and the hotel was in a very good location to central Granada. The only reason this hotel didn’t get five stars from me was that you could hear the people next door.
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Response from GEX_MeliaGranada, Director de Relaciones con Clientes at Melia Granada
Responded 6 Mar 2020
Dear HeatherL197, We would like to extend our sincere gratitude for having chosen Meliá Granada in your recent stay. We are glad to learn about your nice stay with us, highlighting our spacious and comfortable rooms, our tasty breakfast and our convenient location. Please accept our apologies for the inconveniences caused regarding the noise in your room. From the Guest Experience team, we would have loved to know about your dissapoinment so we could have provided with prompts solutions in order to make your stay much more comfortable. We really hope to have the chance to welcome you back in order to provide you with a 100% satisfactory Meliá experience. With our best regards, Rosario Paz Bolaños Guest Experience Manager
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This hotel is very convenient for bars and restaurants. The Alhambra is within walking distance. Alternatively you can take the bus which is nearby. The hotel itself was very pleasant, breakfast was enjoyable and the staff were helpful. The one negative is that the bedroom was a bit soul less and would benefit from having a bright picture on the walls. But I would definitely stay here again if returning to Granada.
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Review collected in partnership with Meliá Hotels International
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from GEX_MeliaGranada, Director de Relaciones con Clientes at Melia Granada
Responded 6 Mar 2020
Dear HollynTed, The entire team of Meliá Granada is thanking you sharing your feedback with us and the rest of the travelers at TripAdvisor. We are really happy to know about your positive stay, having made the most our convenient location, our delicicious breakfast and our helfpful staff. We will definitely take your constructive comments into action in order to meet all your expectations should your plans bring you back to the city. We would love to see you again very soon. Best regards, Rosario Paz Bolaños Guest Experience Manager
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+1
The overall stay at this Meliá was a big disappointment. Although it's been here for ages, now it got stuck in the past. The only positive things that are worth mentioning were the location which is excellent, the bed and the lobby. As the hotel has many different rooms and bathrooms with old and new decor, large and small, I am reviewing the premium king renovated room on the 5th floor. To get there you have to use one of the two lifts which are slow and time consuming. I have been a platinum member for many years, and I know what to expect, or what I might be offered complimentary. Also the ckeckin and checkout times are more flexible. Those perks are being cut off heavily. I arrived to the hotel at 1340 and my room was not ready. I requested another room but was given one only after complaining. My bed preferences and type of room or allocation of it were not observed. I had to change the room once I found out I was given two singles pushed together (one person, paying full double room price). When I mentioned that to the blond lady at the reception, she said they didn't know my preferences, nor my status. (it was clearly written on the booking remarks anyway but it seems nobody cares). The room itself was ok, plain empty space with really minimum amount of furniture, empty walls, no armchair, no tea table, no city info...Tea and coffee facility were very basic. The bed was large, comfortable and the linen was crispy and of a good quality. There was no iron nor a cupboard, just small space with empty shelves. There was only one bathrobe and one pair of slippers for a double room! I also missed a block of paper with a pen! The TV was ok with many channels but the remote control was blocked, so there was no possibility to change the language of the movies, contrast, subtitles....For a non-spanish speaking guests (Granada has 80% of foreign tourists) that might be a problem and is unacceptable as all the programmes are in Spanish. The bathroom was clean and well maintained, however it was at least 30 years old. No toiletries on display at all, they were replaced with fix bottles of shampoo and gel. When I asked for a set of amenities I was given the shaving and teeth kit. In my opinion, a compete set of ammeneties has to be placed in each bathroom, I don't need to ask for it, it has to be there no matter what! I didn' t experience any noise whatsoever, although the gap beneath the door let the light in. The curtains did not close the window completely either. The breakfast was ok but I expected more. The quality of orderd food was a bit low, the staff there were not as attentive as it should have been (some of them checking their private messages on the phones). The lobby and the bar were very nice and cozy but with limited times and seating. What really made me very disappointed was lack of attention, ignoring attitude and the customer satisfaction compliance and no communication between the staff and the management. Why do I have to deal with 3 different people for the same matter or why do I have to explain over and over again the same stuff when another person is involved? For example, I had to request the welcome pack twice, if that should have been already in the room beforehand. I got one bottle of water for a double room too. Nobody cares to check the preferences before arrival.. Those mistakes cannot be tolerated. I was also surprised how they dealt with requests, but never followed up on them. It seemed as nobody cared, they already charged the rate and off you go. When I was given the wrong information at check in, nobody cared, nobody apologised, nobody wanted to make it right. Those of you, who are platinum and diamond members in other hotel chains, you know what you get and why. It seems Meliá is downgrading everything and it is just a matter of time, when they will start charging for sheets or towels too. Meliá is definitely not what it used to be 20 years ago. Spend yourself some euros and get a better and a cheaper accomodation elsewhere! Platinum status is worth nothing anymore. …
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Date of stay: February 2020Trip type: Traveled solo
Helpful
Response from GEX_MeliaGranada, Director de Relaciones con Clientes at Melia Granada
Responded 1 Mar 2020
Dear Ludwig70, First and foremost, thank you for addressing your experience with us following your recent stay at Meliá Granada. The entire team feels utterly sad to know about your disappointment regading your experience. For us, our guests are the most important matter making us address all our efforts, aiming at providing a fully enjoyable stay and we are very sorry to know that this was not the case giving the facts described. I would really like to sympathize with you, and I would like to give you a sincere explanation of the recent events. In fact, please allow me to confirm that the original room was assigned according to your preferences. However, an alternative room was offered in order to avoid you waiting, and therefore it was not thoroughly arranged in advance. We want to extend our sincerest apologies, on behalf of our entire Team, for any uncomfortable situation we may have caused you because of a miscommunication and possible delay given by the circumstances. We are immensely sorry for the way the whole situation was handled since it was never our intention to make you feel that way. In regards to the facilities and the amenities in room, we would like to highlight that our brand, Meliá Hotels & Resorts, has recently chosen the prestigious bran Rituals to supply all the bathroom toiletries, in line with our commitment to the environment, which is based on three pillars: reduction, reuse and recycling. However, as you mentioned, the hotel provides a wide range of extra items always under request. We are immensely proud of this new initiative that collaborates in the preservation of our natural environment, while allowing us to offer higher quality products to our guests. I apologize for such an unfortunate stay and most of all for the consequences you experienced as a result of it, and we really hope you can give us an opportunity to change your perception into a positive one. We know that this hotel is capable of offering much more than what you have regrettably experienced and we would like to have the chance to provide to you a very positive image of our service and demonstrate our passion to deliver a unique and personable service to each and every one of our guests. With this in mind, I kindly ask that you contact myself directly prior to your next stay, so we can make sure that your requirements are met and provide you with an unforgettable experience. Thank you again for taking the time to share your comments. Sincerely yours, Rosario Paz Bolaños Guest Experience Manager
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PRICE RANGE
US$68 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia granada hotel granada, sol melia granada, granada sol melia
LOCATION
SpainAndaluciaProvince of GranadaGranadaRealejo - San Matias
NUMBER OF ROOMS
232
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Claim Your Listing Frequently Asked Questions about Melia Granada
Which popular attractions are close to Melia Granada?
Nearby attractions include El Reino Escape Room (0.4 km), Munira Leather (0.4 km), and Casa Del Arte Flamenco (0.4 km).
What are some of the property amenities at Melia Granada?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Granada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Granada?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Melia Granada?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Melia Granada?
Conveniently located restaurants include Palacio Andaluz Almona, Grillo Gelato Italiano, and Cacho & Pepe.
Are there opportunities to exercise at Melia Granada?
Yes, guests have access to a fitness centre during their stay.
Is Melia Granada located near the city center?
Yes, it is 0.7 km away from the centre of Granada.
Are any cleaning services offered at Melia Granada?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Granada offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Melia Granada?
The staff speaks multiple languages, including English, Spanish, French, and German.