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Hotel Luc, Autograph Collection

Traveler (191)
Room & Suite (62)
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About

#103 of 602 hotels in Berlin
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Luc is in an absolute prime location: right in the heart of Berlin and with a fantastic view of the Gendarmenmarkt and the French Cathedral, the hotel invites its guests to relax and discover the city. Whether a stroll through Friedrichstadt or a visit to the government district with the Brandenburg Gate - many landmarks of the city lie within walking distance. Hotel Luc offers Prussian straightforwardness, clarity, order and presence - the counter model to chaotic Berlin. The boutique hotel offers 75 hotel rooms and 17 suites, elegantly furnished in deep Prussian blue. Special highlights include the two-story Luc King Suite and Luc Balcony rooms with private balconies to enjoy breakfast, dinner, or a leisurely cup of tea overlooking the hustle and bustle at Gendarmenmarkt. The newly designed Atrium is an exclusive venue with space for up to 40 people. Located in a prime location in Berlin, the Atrium is ideal for private parties, meetings or corporate events. Creative catering options with healthy food and beverage offerings for coffee breaks, luncheons or dinners will enhance the success of any event. With a direct connection to the Delphinium function room, Hotel Luc offers an innovative event setting. Located in the neighboring building, the Delphinium is a special eye-catcher, especially with the illuminated floor. Our team will be happy to assist you with your booking of the Delphinium through the external owner. Whether breakfast, lunch or dinner at HERITAGE Berlin we spoil you with culinary highlights. Enjoy our delicious dishes with a direct view of the Gendarmenmarkt.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Spa
Baggage storage
Concierge
Wifi
Yoga room
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Steam room
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Safe
Minibar
Wardrobe / closet
Iron
Private bathrooms
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, German
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

Charlottenstrasse 50, 10117 Berlin Germany
Name/address in local language
Hotel Luc, Autograph Collection
104Reviews2Q+A19Room tips
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Esther S wrote a review Mar 4
1 contribution
I had an appalling experience at Hotel Luc in Berlin, supposedly a 5-star establishment. Not only did the cleaning staff pilfer cash from my personal belongings inside my bf bags, but the hotel's response was even more disgraceful. Their so-called "investigation" was feeble at best, filled with lies and attempts to cover up the truth. As an example, they initially claimed their in-house cleaning staff were all in house and been with the hotel for years, only to later admit that most of their staff are outsourced and their is a heavy rotation of cleaners (because nobody works directly for the hotel) that enter the rooms. This lack of accountability and blatant dishonesty is unacceptable for a supposedly luxury hotel. Avoid this place at all costs unless you enjoy having your belongings rifled through and your trust violated.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded 1 week ago
Dear Esther S, We have been in contact with you through various channels already. To investigate this matter, we followed our internal procedures and as you know we are also willing to cooperate with local authorities where needed. Please do not hesitate to contact us directly if you have any questions. Kind regards, Your Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wendyam76 wrote a review Feb 2024
Aberdeen, United Kingdom132 contributions101 helpful votes
What an amazing stay I had. I was lucky enough to be upgraded to a Junior Suite due to my status and it was such a treat. View was great and I sat with the windows open enjoying it. I enjoyed my welcome drink and the breakfast was spectacular but what really stood out was the friendly staff - I loved chatting to them each time I returned. Such a perfect location for touring.
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded 4 weeks ago
Dear Wendyam Thank you for leaving us a review of your stay. We are glad that you enjoyed your stay at Hotel Luc and that both the room and the service were to your liking. Once again we thank you for taking the time to leave us a review and invite you to come back again. Best regards from Berlin!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Molly J wrote a review Feb 2024
Boston, Massachusetts7 contributions1 helpful vote
Hotel Luc, redefines the hotel experience in Berlin. From its captivating design to personalized service, every detail reflects a commitment to artistry and hospitality. The rooms blend modern comfort with timeless sophistication, providing a restful escape. The dedicated staff ensures a warm welcome and attentive assistance, making each guest feel genuinely cared for. Culinary delights await at the Haritage Restaurant, where innovative dishes showcase local ingredients. Hotel Luc offers amenities like a fitness center and spa for a complete rejuvenating experience. In every aspect, the hotel stands as a true masterpiece where elegance and hospitality converge for an unforgettable stay.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded Feb 6, 2024
Dear Molly J, We are delighted to hear that you are completely satisfied with our hotel concept and your stay. This concept, which you have beautifully described, runs through the interior, gastronomy and philosophy of the entire hotel. The Hotel Luc reinvents its Prussian way of life with local ease. We also pay tribute to our heritage in the Heritage Restaurant and Bar: Prussian openness and a sense of duty towards animals and property. So much dedication goes into our modern, fresh cuisine to share. It is very important to us that our guests feel comfortable in our hotel and that we can continue to improve the quality of our service. We are already looking forward to welcoming you again during your next stay in the German capital. Please do not hesitate to contact us by phone or e-mail with your reservation request or any other wishes. With best regards from the Hotel Luc Gendarmenmarkt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire O wrote a review Feb 2024
Gorey, Ireland9 contributions11 helpful votes
Dear Hotel Luc, Thank You for the most exceptional stay. Every expectation was exceeded from the moment we arrived. Thank you Paulina and Sergio for a wonderful welcome. Thank you Kim, Katerina, Astrid and all the restaurant and bar staff for amazing service, food and indeed conversation. Hotel Luc is an absolute gem, from the wonderful decor and artwork, the incredible breakfast each morning and its superb location. Don’t even think about staying anywhere else when visiting Berlin.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul wrote a review Feb 2024
Fort Lauderdale, Florida224 contributions69 helpful votes
+1
We loved LUC! I was a bit skeptical… but my partner chose the hotel! And I was very pleasantly surprised! All staff we met could not have been nicer, or more helpful..Sadly, from my experiences in Berlin, this is not normal! Bravo to LUC for having exceptional staff. Our room, 317 was a corner suite and beautiful… lovely space, beautiful bathroom, perfect for relax and work! The bar/restaurant we only had drinks at, Heritage… but have to say, what an excellent bar! And amazing bartenders! Best Negroni we had in a long time.. again super friendly, everyone is a joy! Basically, we loved the whole stay…
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded Feb 3, 2024
Dear Paul2966, Although we do not understand why you were skeptical at first when your partner chose Hotel Luc, Autograph Collection for the planned stay in capital of Germany, we are all the more grateful that you were so positively surprised and told us so. Your compliments on our team and the drinks at the Heritage Bar are also very flattering. We think that nothing stands in the way of a reunion, should Berlin be on your itinerary again. See you soon, Your Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David L wrote a review Jan 2024
Washington DC, District of Columbia4 contributions
Stayed in the junior suite. Room is great, staff is amazing, view of the cathedral and tv tower are dope!! Location is PERFECT as you can walk to many things and Uber or taxi is available instantly 24 hours a day!
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Date of stay: January 2024
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Owner at Hotel Luc, Autograph Collection
Responded Jan 16, 2024
Dear DavidID2057BO, Thank you very much for taking the time to share such a wonderful review and for giving us such an excellent rating with all of us here at Hotel Luc Autograph Collection, we sincerely appreciate hearing from our guests how they enjoyed their stay with us and most importantly to also hear what we are doing well and where we can improve - to continue to ensure we are improving our overall guest experience. The team at Hotel Luc Autograph Collection will be delighted to read that they stood out to you during your visit, and were able to leave such a memorable impression. Have a fabulous day and kind regards, Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexander C wrote a review Dec 2023
1 contribution1 helpful vote
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbursement for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbursement, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.
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Date of stay: December 2023
Value
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Trip type: Traveled as a couple
Room Tip: Stay at a larger brand like the Westin that will value your loyalty
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded Dec 31, 2023
Dear Alexander C, We are very sorry that the incident you have described has tarnished your overall impression of our property. It is very important to us that all hotel guests have a positive impression of the Hotel Luc, Autograph Collection and enjoy their stays. We therefore apologize that this was not the case. Following your complaint on the day of departure, we took a closer look at the situation and immediately investigate the iron in the guest room as well as your business shirt. The irons are available for hotel guests to use themselves in the rooms and are serviced by us very regularly. Guests who do not wish to iron their own shirts can use our ironing/ laundry service at a surcharge. When the iron in question was checked again, it turned out that there was no technical defect. Unfortunately, we are therefore unable to replace your shirt, which is irreparably damaged on the back of the collar. We have already discussed this with you via other channels than TripAdvisor and have made recommendations for action. Alexander C, we wish you all the best and a great New Year's celebration and thank you for remaining loyal to Marriott properties. Your Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aschie30 wrote a review Dec 2023
Chicago, Illinois59 contributions141 helpful votes
Hotel Luc is conveniently located near the Bebelplatz, Checkpoint Charlie, the Brandenburger Tor, and other Berlin sights. We went to Berlin for the Christmas markets, and it is only 2 blocks from the Gendarmenmarkt, one of the best Christmas markets in the city. It is a well-appointed property with spacious and comfortable rooms. The restaurant has a nice bar with accommodating service for nightcaps. Check-in was sit down and we were offered a glass of champagne. My only nits are that the carpeting in the room looks a little worn and had a few stains and the mattresses were too firm and uncomfortable. Memory foam would have been nice! I also wish they had more English-language TV channels besides news stations. When factoring in the price (about $250/night), this is a reasonably priced option for the area. I would stay again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded Dec 2, 2023
Dear aschie30, Christmas time is a very special time, especially with the current low temperatures, the great Berlin Christmas markets are welcome - here you can warm up with a hot drink or satisfy your hunger with a bratwurst - the recent snowfall has certainly only enhanced the experience at the Gendarmenmarkt Christmas market and made for a beautiful setting. We are pleased to read that you enjoyed the service from the reception to the restaurant and that we will be able to welcome you again soon if Berlin is on your travel itinerary again. aschie30, we are pleased to note that you would have liked more English TV channels and are looking into this internally. As you can imagine, we have guests from different countries and try to offer suitable channels to everyone. It is only ever possible to have a certain number of TV channels in the database, in order to add new ones, other existing ones must be deleted. Your Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vwfeasts wrote a review Nov 2023
Twickenham, United Kingdom395 contributions191 helpful votes
+1
So we thought the re-vamped Sofitel maybe a place to try. We took a Queen room for €241 per night and stayed for four nights. They took the payments upfront and also another €400 in case we used the mini bar or hotel facilities (this wasn’t explained on check in). The theme is Prussia so lots of blue. The room was clean with good facilities, however there was half a wardrobe of hanging space and two high shelves. So no where really for socks, jumpers, underwear etc. I went to reception to ask why my check in costs were high and the receptionist then told about the charge. I then also fed back on the room and the receptionist was clear (and haughty) you have taken a Queen room (read cheap) and that was the designers choice. They did quickly respond to my comments on not enough coffee pods for us both to have the same strength. In all credit to housekeeping on day three an IKEA chest of drawers did appear in the room, this was a good effort but will not solve the design fault. On check out we ensured we asked for our monies back, and said it was unusual to charge in case we bought a drink. The second argumentative receptionist told us that he travelled a lot and this was the norm in Europe. So it’s a clean hotel, the area is under refurbishment. The offices on the inner square really do look in on the rooms. Housekeeping are great. Reception is not good with feedback. Not enough storage and ensure you have the capacity on your credit card for €50 a night a person. We’ll not be back but they did try with the chest of drawers - thank you for that
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Gendarmenmkt is being refurbished so check when it is going to be finished
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Inhaber at Hotel Luc, Autograph Collection
Responded Nov 28, 2023
Dear tracey, The satisfaction of our guests is particularly important to us, so we are disappointed that you were not. Our guest rooms are each equipped with one or more closets, allowing guests to store their personal belongings. Depending on the size of the room or kind of room category, these are either larger or smaller. Therefore, some room categories are more suitable for a longer stays than others, not only because of the closet, but also because of the room size as such. Please contact us in advance so that we can advise you accordingly. Depending on the occupancy situation, it is also possible to change the room category on site by a small surcharge. The satisfaction of our hotel guests is particularly important to us. We were happy to arrange additional storage space for you, although this could not be done immediately after your first overnight stay. Nevertheless, we hope that you will be able to use it. We would like to thank you for the positive way in which you have responded to our approach. In hotels that have a minibar in the guest room as well as the possibility of room service and the use of the restaurant, it is a common practice that the guests' credit cards are authorized/blocked with an additional amount. If this amount has not been used, it will of course be canceled immediately. We regret that you are not aware of this procedure and that you have been upset by it. Tracey, we are very pleased that you highlighted the performance of our housekeeping staff. A fact that makes us very happy. Your Hotel Luc, Autograph Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AliciaAmsterdam wrote a review Oct 2023
Amsterdam, The Netherlands4 contributions
Exceptional hotel. Modern, fresh, exquisite decor, great shower. What I especially liked was the dining menu- contemporary and not boring. Also we liked to listen to the story behind the name of the hotel- it was a funny part. Very nice, easy and welcoming staff should be definitely mentioned as well.
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Date of stay: October 2023Trip type: Traveled with family
Room Tip: Take the limo suggestion from the hotel- makes the arrival more special.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Luc, Owner at Hotel Luc, Autograph Collection
Responded Oct 28, 2023
Dear Alicia, thank you very much for taking the time to share such positive feedback and for staying with us at our Hotel Luc, Autograph Collection. We are happy to hear that you were able to enjoy your stay with all of your senses. We are especially pleased to hear about how much you enjoyed our Heritage restaurant's sophisticated menu and the story behind the name "Luc". I will gladly share your kind words with the rest of the team. Thank you again for your kind compliments! We are looking forward to welcoming you in our little Prussia again soon. Greetings from Gendarmenmarkt, Your Hotel Luc Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱12,070 - ₱16,965 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sofitel Berlin Gendarmenmarkt
LOCATION
GermanyBerlinMitte / Mitte (Borough)
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL LUC, AUTOGRAPH COLLECTION - UPDATED 2024 Reviews & Price Comparison (Berlin, Germany) - Tripadvisor

Frequently Asked Questions about Hotel Luc, Autograph Collection
Which popular attractions are close to Hotel Luc, Autograph Collection?
Nearby attractions include Dussmann das KulturKaufhaus (0.5 km), Rausch Schokoladenhaus (0.3 km), and Konzerthaus (0.09 km).
What are some of the property amenities at Hotel Luc, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Luc, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Hotel Luc, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Luc, Autograph Collection?
Conveniently located restaurants include Dolcini, Rausch Schokoladenhaus, and Treffpunkt Berlin.
Are there opportunities to exercise at Hotel Luc, Autograph Collection?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Hotel Luc, Autograph Collection located near the city center?
Yes, it is 0.7 km away from the centre of Berlin.
Are any cleaning services offered at Hotel Luc, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Luc, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Luc, Autograph Collection?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Luc, Autograph Collection?
Many travellers enjoy visiting Memorial of the Berlin Wall (2.3 km), East Side Gallery (3.4 km), and Berlin-Hohenschonhausen Memorial (7.9 km).