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All reviewsprivilege roomshopping centre next doorvieux portnice hotelgaleries lafayettebreakfast selectionshort walkcentral locationtram stopreception staffour room was spaciousbreakfast was excellentgood sizelocation is excellentstayed here for nightsold harbourcroissants
I had to stay another day in Marseille because of the SNCF strikes. I previously stayed at the Sofitel but since my train was leaving early I decided to go somewhere closer. What a great suprise this Mercure is!
Even if outside it looks old,...More
It doesn't look like much from the outside (just as run down as most of the city), but the hotel is really quite nice. Proximity the center is great, staff is friendly and professional.
We had a a Privilege room, which is definitely worth it....More
Response from Serge_KARLE, General Manager at Mercure Marseille Centre Vieux PortResponded 3 weeks ago
I thank you for having time to share your experience on tripadvisor after your stay in our hotel. I was glad to notice that you had enjoyed your stay among us and that our staff made you stay even more comfortable, I will...More
My partner and I have just spent 3 nights here and just cannot find fault. We were upgraded to a Privilege room with port view, which was just huge and comfortable and the view was in fact lovely; bonus points for the Nespresso machine and...More
paid up front, then had to pay more before we could check out of the hotel! Reception staff were worst I have ever encountered. The only decent person in the hotel was the Maitre'd who also worked on the bar, he was very helpfull and...More
1 Thank David S
Response from Serge_KARLE, General Manager at Mercure Marseille Centre Vieux PortResponded 10 April 2018
I deeply regret to read that we did not meet your expectations during your stay. I have well taken into consideration all your comments.
I will pass your feedback about your feelings to the reception staff because your observations are very important for...More
We chose this hotel because it had car parking facilities close to it and most of the tourist attractions can be accessed easily. Although you have to drive the car round the block to the car park you can take the elevator to the shopping...More
1 Thank Raja N
Response from Serge_KARLE, Directeur général at Mercure Marseille Centre Vieux PortResponded 14 March 2018
Dear Raja, I thank you very much for your review in regards to your recent stay in our hotel. Your observations are very important for us in order to improve our services.We hope to have the pleasure to welcome you again. Kind regards.