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Mercure Marseille Centre Vieux Port

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Traveler (277)
Room & Suite (132)
Dining (5)
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Overview
  • Excellent23%
  • Very good54%
  • Average17%
  • Poor4%
  • Terrible2%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Family Rooms
4 Star Hotel
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Reviews (1,287)
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64
118
47
14
11
Show reviews that mention
All reviewsprivilege roomshopping centre next doorvieux portnice hotelgaleries lafayettebreakfast selectionshort walkcentral locationtram stopreception staffour room was spaciousbreakfast was excellentgood sizelocation is excellentstayed here for nightsold harbourcroissants
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1 - 5 of 254 reviews
Reviewed 2 days ago

I had to stay another day in Marseille because of the SNCF strikes. I previously stayed at the Sofitel but since my train was leaving early I decided to go somewhere closer. What a great suprise this Mercure is! Even if outside it looks old,...More

Thank Tarci88
Reviewed 5 weeks ago via mobile

It doesn't look like much from the outside (just as run down as most of the city), but the hotel is really quite nice. Proximity the center is great, staff is friendly and professional. We had a a Privilege room, which is definitely worth it....More

Thank Bringabong
Response from Serge_KARLE, General Manager at Mercure Marseille Centre Vieux PortResponded 3 weeks ago

Dear guest, I thank you for having time to share your experience on tripadvisor after your stay in our hotel. I was glad to notice that you had enjoyed your stay among us and that our staff made you stay even more comfortable, I will...More

Reviewed 22 April 2018

My partner and I have just spent 3 nights here and just cannot find fault. We were upgraded to a Privilege room with port view, which was just huge and comfortable and the view was in fact lovely; bonus points for the Nespresso machine and...More

Thank darrenmcc
Reviewed 2 April 2018

paid up front, then had to pay more before we could check out of the hotel! Reception staff were worst I have ever encountered. The only decent person in the hotel was the Maitre'd who also worked on the bar, he was very helpfull and...More

1  Thank David S
Response from Serge_KARLE, General Manager at Mercure Marseille Centre Vieux PortResponded 10 April 2018

Dear guest, I deeply regret to read that we did not meet your expectations during your stay. I have well taken into consideration all your comments. I will pass your feedback about your feelings to the reception staff because your observations are very important for...More

Reviewed 8 March 2018

We chose this hotel because it had car parking facilities close to it and most of the tourist attractions can be accessed easily. Although you have to drive the car round the block to the car park you can take the elevator to the shopping...More

1  Thank Raja N
Response from Serge_KARLE, Directeur général at Mercure Marseille Centre Vieux PortResponded 14 March 2018

Dear Raja, I thank you very much for your review in regards to your recent stay in our hotel. Your observations are very important for us in order to improve our services.We hope to have the pleasure to welcome you again. Kind regards.

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About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$105 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$105 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (277)
Room & Suite (132)
Dining (5)
Business Center & Event Rooms (7)
Questions & Answers
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HelloT2013
11 May 2018|
AnswerShow all 3 answers
Response from RossJ83 | Reviewed this property |
I didn’t have any issues when I was there, a lot of Marseille is quite run down but the hotel is right next to a Main Street and shopping centre which are both well lit areas at night
0
Votes
Sharon S
14 July 2016|
AnswerShow all 3 answers
Response from Rhona139 | Reviewed this property |
hi - take the bus from the Airport to the Station - from there is is a 10 min walk - or you can swap onto the Metro and get off at the Old Port and it is a 2 min walk from there
1
Vote
Room Tips
"Higher floors have a better view. Rooms at the back and on the left have a port view."
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"Room with a sofa will give some extra space to move around."
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"Pay for the upgraded room with a King Bed. You will get an opening window on the quiet side."
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"Breakfast room is 2nd floor and has at least 3 hour slot, so could be noisy."
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